Oct 10,2018
Oct 10,2018
2
people found
this helpful
this helpful
Excellent salespeople at first visit and during the valuation of my property, but their service went downhill very quickly afterwards. Some of my highlights include:
* Being told by sales rep (valuer) that to get the full valuation price my asking price should be the same as the valuation, then every member of staff afterwards tells me it should have been on 5k higher and that if I'd told them they would have recommended this!
* Promised there were numbers in the double figures of potential investors interested in my property as well as private individuals, easily 20 to 30 people just on the books to contact (I was told) but when I asked the junior staff member who was doing the ring round she'd called 6 people in the first week.
* Viewers not turning up (3 occasions) because they didn't have their appointments confirmed by M&H, I ring estate agent who calls customer, estate agent tells me the customer forgot but is on their way, customer tells me the appt was never confirmed and one showed me her texts and call history to confirm it! Blatant lies from M&H.
* Told potential buyers (2 that I know of) that they were sure I'd listen to offers 2.5k to 5k under the asking price, when I've specified from the outset I won't accept less than the asking price and specifically asked them to tell anyone interested this was non-negotiable.
In fairness they used to have a good rep and it may be that being brought into the Sequence group has prompted the drop in standards of service, I'm not sure when that happened though. Please steer clear if you can, I'm going to try alternative local agents to get a sale.
* Being told by sales rep (valuer) that to get the full valuation price my asking price should be the same as the valuation, then every member of staff afterwards tells me it should have been on 5k higher and that if I'd told them they would have recommended this!
* Promised there were numbers in the double figures of potential investors interested in my property as well as private individuals, easily 20 to 30 people just on the books to contact (I was told) but when I asked the junior staff member who was doing the ring round she'd called 6 people in the first week.
* Viewers not turning up (3 occasions) because they didn't have their appointments confirmed by M&H, I ring estate agent who calls customer, estate agent tells me the customer forgot but is on their way, customer tells me the appt was never confirmed and one showed me her texts and call history to confirm it! Blatant lies from M&H.
* Told potential buyers (2 that I know of) that they were sure I'd listen to offers 2.5k to 5k under the asking price, when I've specified from the outset I won't accept less than the asking price and specifically asked them to tell anyone interested this was non-negotiable.
In fairness they used to have a good rep and it may be that being brought into the Sequence group has prompted the drop in standards of service, I'm not sure when that happened though. Please steer clear if you can, I'm going to try alternative local agents to get a sale.
Comment on agent fees
Reasonable
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Latest Reviews
3rd Aug 2023
reviewed by 'Amy'
30th Apr 2021
reviewed by 'Paul'
Opening Hours
Address
Manners & Harrison
1 Bishop Street
Stockton-on-Tees
County Durham
TS18 1SY
01642 606161
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 03,2023
Aug 03,2023
3
people found
this helpful
this helpful
I'm not a customer, I'm selling my house with another company and I have told them that. When my house went up for sale they rang me near enough every day to ask if I wanted to go with them, I said no. They rang ...
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Apr 30,2021
Apr 30,2021
0
people found
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Great valuation from ruth,very polite and proffesional,promt and thorough,highly reccomend her.Follow up with a call few days later.Very happy,would use again...
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Nov 21,2020
Nov 21,2020
0
people found
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5* service
5* aftercare
5* pricing
5* and beyond!!
We cannot thank Marc and his team at manners Stockton branch, they where amazing and we wouldn’t have got through this stressful move without them! Top quality customer service and always there no matter what. Highly recommend this branch. ...
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Oct 10,2018
Oct 10,2018
2
people found
this helpful
this helpful
Excellent salespeople at first visit and during the valuation of my property, but their service went downhill very quickly afterwards. Some of my highlights include:
* Being told by sales rep (valuer) that to get the full valuation price my asking price should be the same ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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