North & City, London, N5
4.3/5, 64 reviews
84% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction

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“Its unfortunate that if 200 people experience something and 199 have a ......”

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Sep 03,2012
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By: 'Flashing'
Sep 03,2012
8 people found
this helpful
Its unfortunate that if 200 people experience something and 199 have a good/ great experience and 1 has a bad experience only the person with the bad experience will choose to leave a review. So, I'd like to be one of the 199. I have rented three flats with Galliard now. My experience during all three occasions has been very good at all stages of the move. All the staff I have dealt with have given great customer service and been professional, in paticular, Charnae, Kim and Josh and the lady whom I first dealt with at Drayton Park whose name I forget. When I had maintanence issues I found Galliard very sympathetic to my situation and did everything they could to solve the problem and regularly updated me either by phone or email. My check outs/ins have been problem free and have had no problem receiving my deposit back. The only charge I had was for a scratch I had made on the wooden floor but found the charge for this to be acceptable. Check in was as thorough as check out. Occasionally company's make mistakes, occasionally staff have bad days, this is life but I have to disagree that Galliard are a 'bunch of crooks', my experience over three moves has been nothing but positive and would like to thank Kim in paticular far being so helpful during an drawn out issue that was no fault of Galliards. in addition, the apartments have all been quality...far,far superior to some of the properties that quite frankly some agents should be ashamed to show, which I viewed before using Galliard.
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By: Clare
Nov 22, 2012
I lived in the Drayton Park flats as well and was not one of those lucky 199 that have a great expereince. I have had the exact opposite of that described in the above review. Repairs were slow to be made/not made at all. I had to constantly chase them in order to get things fixed - for example I was left without a working oven for nearly 2 weeks. Some repairs were not ever fixed (I gave up chasing them in the end) and I have been charged for them when I left the property. Only after I provided email evidence of me reporting the repair was it then taken off our charges (which are still numerous)
By: Frederico
Oct 24, 2012
This is the most ludicrous comment I have ever read. If you don't work for them, then you surely have something at stake in writing this. My experience has been the complete opposite, these people are a bunch of thieves.
By: John Lyons
Sep 14, 2012
Do you work for them? or have you been paid by them? 1 out of 200 you say. Walk down Printers road and ask the tenants they are all very angry about paying huge amounts for their apartments and living on a druggy estate with boys with guns.

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Latest Reviews

View all Reviews 64
5th Feb 2024
reviewed by 'Gana'
“Our property manager, Thomas Chan, is friendly, reliable and helpful. He attends to our queries and concerns professionally. I highly ......”
16th Jan 2024
reviewed by 'Andrew'
“Our Lettings Negotiator was Honey and she was super helpful and friendly. She showed us around the property throughly, explaining ......”
18th Nov 2023
reviewed by 'Dan'
“Very professional throughout. Stephen was very responsive and good to deal with. The other estate agent that showed us the ......”
1st Oct 2023
reviewed by 'Meg'
“With the rental market in London as chaotic, uncertain and stressful as it has been this year - we were ......”
22nd Sep 2023
reviewed by 'George'
“Very professional. Quickly found a new tenant and made the process very straightforward....”
17th Sep 2023
reviewed by 'Mr Sekhar'
“Stephen Hobbs handled my leasing matters professionally. He was friendly and most helpful....”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Life Residential
Unit 4, 71b Drayton Park
London
Greater London
N5 1BF
020 7359 4488

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £392,160 £570,000
Lettings 92% 87% £550 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 36 7 3 0 4 0 0 1
Areas covered
  • N5
Services offered
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  • Conveyancing
  • Mortgage Advice
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Canary Wharf, E14
Greenwich, SE10
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London West, W3
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North & City, N5
Royal Wharf, E16
South Bank, SE1

“Property Management Matters...”

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Feb 05,2024
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Thomas
By: 'Gana'
Feb 05,2024
0 people found
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Our property manager, Thomas Chan, is friendly, reliable and helpful. He attends to our queries and concerns professionally. I highly recommend his services....
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By: Lucy
Jul 12, 2024
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Dear Gana, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...

“Fantastic Experience...”

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Jan 16,2024
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By: 'Andrew'
Jan 16,2024
0 people found
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Our Lettings Negotiator was Honey and she was super helpful and friendly. She showed us around the property throughly, explaining all the details of everything. I highly recommend Life Residential....
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By: Lucy
Jul 12, 2024
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Dear Andrew, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...

“Professional and friendly....”

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Nov 18,2023
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Stephen
By: 'Dan'
Nov 18,2023
0 people found
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Very professional throughout. Stephen was very responsive and good to deal with. The other estate agent that showed us the property was very nice and knowledgeable, much better experience than other estate agents / flats we viewed. Only negative is that I felt the process could ...
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“Efficient and responsive!...”

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Oct 01,2023
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Stephen
By: 'Meg'
Oct 01,2023
0 people found
this helpful
With the rental market in London as chaotic, uncertain and stressful as it has been this year - we were super pleased to find Stephen at Life Residential efficient, responsive and personable throughout. From spotting the property online, to viewing, offering and being accepted - ...
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“Very professional service...”

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Sep 22,2023
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Stephen
By: 'George'
Sep 22,2023
0 people found
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Very professional. Quickly found a new tenant and made the process very straightforward....
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“Leasing matters...”

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Sep 17,2023
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Stephen
By: 'Mr Sekhar'
Sep 17,2023
0 people found
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Stephen Hobbs handled my leasing matters professionally. He was friendly and most helpful....
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“Rental service...”

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Sep 15,2023
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Stephen
By: 'L.Chu'
Sep 15,2023
0 people found
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A professional Sales team and services. Improved property management team and services....
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“Great service and communication....”

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Sep 14,2023
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Stephen
By: 'Thomas'
Sep 14,2023
0 people found
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Was able to come to agreements quickly and even though there were some issues on our end with payment at the very last minute, Stephen was able to help renegotiate terms with the landlord with just a few days left until move-in....
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“Marketing for new tenant...”

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Sep 10,2023
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Stephen
By: 'Neil'
Sep 10,2023
0 people found
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Very proactive service on tenancy renewal achieving a good rental very quickly with a minimum of fuss...
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“Stephen was great from start to finish, great......”

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Sep 08,2023
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Stephen
By: 'France'
Sep 08,2023
0 people found
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Stephen was great from start to finish, great at communicating and was very thorough making sure we had all the information before and after renting the property. 10/10...
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“Very easy and smooth process, offer accepted ......”

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Aug 21,2023
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Stephen
By: 'Daniel Kent'
Aug 21,2023
0 people found
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Very easy and smooth process, offer accepted quickly, referencing went smoothly and move in was easy. Very highly recommended :)...
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“remarkable responsiveness and determination in seeking out effective solutions to assist us...”

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Aug 16,2023
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Rita
By: 'Qin Zhang'
Aug 16,2023
0 people found
this helpful
Stephen has proven to be an exceptional and invaluable lettings consultant throughout our entire journey, from the initial house viewing to the final handover. His level of assistance and professional support has truly surpassed any previous experiences since this was my first house-renting experience. Notably, ...
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“Very prompt and helpful...”

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Aug 10,2023
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Stephen
By: 'Yg'
Aug 10,2023
0 people found
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Stephen was very prompt and helpful. The whole process from viewing to moving in was made very simple by him....
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“It was our first flat that we rented in Londo......”

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Aug 03,2023
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Stephen
By: 'No'
Aug 03,2023
0 people found
this helpful
It was our first flat that we rented in London so we had a ton of questions and doubts. Stephen was extremely patient, understanding, helpful and respectful towards all the questions we had, even the simplest ones. He has helped and guided us to ensure ...
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“Darcey Nicholls has provided outstanding serv......”

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Jul 24,2023
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Darcey
By: 'M.'
Jul 24,2023
0 people found
this helpful
Darcey Nicholls has provided outstanding service as my property manager. She is always very polite, friendly, calm and efficient in her work. She is smart and uses her initiative. She is the main reason why I am still with Life....
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“It is my immense pleasure to recommend both G......”

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Jul 24,2023
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William
By: 'Mrs Lam'
Jul 24,2023
0 people found
this helpful
It is my immense pleasure to recommend both Gogoro Nwinia & William Smith of Life Residential as a real estate agent for any individual or family searching for the ideal home for their unique situation. I'm an overseas investor with zero experience on the property market ...
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“I really appreciate Stephen Hobbs and his col......”

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May 10,2023
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Stephen
By: 'S Chung'
May 10,2023
0 people found
this helpful
I really appreciate Stephen Hobbs and his colleagues who assisted me a lot after I decided to rent the flat at Pinnacle House. They replied my email promptly to answer all my questions before and during moving in....
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“Have had a very positive experience with Life......”

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May 09,2023
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Stephen
By: 'Liam Patrick Kelly'
May 09,2023
0 people found
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Have had a very positive experience with Life Residential - a seamless viewing experience with Stephen, who then assisted in us securing our property very quickly....
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“Life Residential Move...”

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May 09,2023
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Stephen
By: 'Spencer'
May 09,2023
0 people found
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We had a fantastic experience moving with Life Residential. Stephen and his team were exceptionally attentive, responsive and helpful throughout the entire process. It made the move seamless and we couldn't have asked for more....
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“The marketing agents did get me a tenant with......”

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Apr 26,2023
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Stephen
By: 'Bala'
Apr 26,2023
0 people found
this helpful
The marketing agents did get me a tenant within a reasonable period. However, the rental achieved was below expectations. But I still accepted as I did not wish to have a void period whilst I waited for a better yield. In future, I think I ...
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“Awful...”

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Aug 11,2022
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By: 'Michael'
Aug 11,2022
0 people found
this helpful
Hardly ever had a conversation with the same person, had to complain up to director level because of charges for work that were never done and to finish in style they just stopped communicating during the check out process. When I called the emergency line ...
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“AVOID AT ALL CO$T...”

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Apr 30,2020
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By: 'Alexandra'
Apr 30,2020
1 people found
this helpful
We have been living in London for more than 6 years and have never encountered such a bad experience with a real estate agency. It seems we are not the only ones who had to deal with: - FABRICATED CLAIMS at the end of tenancy for ...
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“We've used Life Residential for the managemen......”

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Sep 03,2019
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By: 'OWEN'
Sep 03,2019
0 people found
this helpful
We've used Life Residential for the management of our rented property in Drayton Park for many years. They are thoroughly professional, quick to react and thorough in everything they do. And their charges are reasonable. Special mention to Bernard McGeever who managed a recent problem ...
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“Very bad - Never appeared in the viewing...”

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Aug 31,2018
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By: 'Critics'
Aug 31,2018
2 people found
this helpful
Worst experience I ever had with a real estate agency. The guys never appeared in the viewing we had arranged. When I called them the next day, they just told me it was unacceptable from their side and to rearrange....
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“I have never dealt with such an unprofessional group of ......”

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Aug 12,2017
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By: 'JordanC'
Aug 12,2017
6 people found
this helpful
I have never dealt with such an unprofessional group of people; from the day we sent over our deposit until now (wrestling to get it back) dealing with Life Residential has been a nightmare. We had several property managers relocate (aka mysteriously disappear leaving e-mails ...
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By: Giulia
Sep 22, 2019
View all comments (4)
Hello guys, same here. I am now in a dispute with them for my deposit and almost all of their evidences are demonstrable and shameless lies. After I have received my deposit back, I am considering all possible legal actions as this dispute reflects either gross incompetence by the agency or, worse, a case of blatant perjury. The more of us, the more it is possible to show that they do the same to everyone! ...

“Extremely poor driving skills!! The person who I just came ......”

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Jun 19,2017
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By: 'Anon'
Jun 19,2017
3 people found
this helpful
Extremely poor driving skills!! The person who I just came into contact with drives extremely dangerously and needs to go have some more lessons instead riding round thinking there real cool...
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“We rented a flat in Drayton Park. After 1 month we ......”

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Nov 29,2016
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By: 'Really'
Nov 29,2016
7 people found
this helpful
We rented a flat in Drayton Park. After 1 month we did not received the inventory yet. As soon as we arrived we found a mouse coming from an hole in the wall. I have asked many times to come to fix the hole and the ...
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“Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, ......”

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Oct 09,2015
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By: 'ls'
Oct 09,2015
0 people found
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Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, very nice to deal with. Service good - prompt and friendly....
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“Stephen was very helpful with every aspect of my move ......”

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Apr 10,2015
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By: 'Veronika'
Apr 10,2015
0 people found
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Stephen was very helpful with every aspect of my move - from forms I need to fill out to finding my parking space and repairing a lock - which all went very smoothly and he even checked I had settled in well before the long ...
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Comment on agent fees
There is a small tenant register fee and the usual 6 week deposit - pretty standard.
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“Josh was very helpful throughout the process, from showing us ......”

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Mar 09,2015
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By: 'BC'
Mar 09,2015
0 people found
this helpful
Josh was very helpful throughout the process, from showing us round, through the sale and legal process all the way through till the end. What particularly stood out was his ability to get things done, one great example of this was some paperwork that was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Life Residential

Branch - North & City, London, N5

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