John

We received a reservation deposit for immediate move in before you paid however this did not go through just before the contract start date as mentioned in the previous email, if you still do not understand this please come into the office to meet me and I am more then happy to discuss this with you

Both myself and the landlord don't understand why you have made a complaint after 12 months after Satnam has told you that there was another offer

Satnam Gill is the director of Reiss-Samuels, the landlord and myself and satnam have requested for you to come into the office for a meeting with you, there has not been no response back.

John in the future if you arrange a viewing for a property try not to arrange a viewing for the same property with different letting agents.

Hi Emma,

Your chain of events seem inconsistent with the messages I have on my phone from Satnam. He clearly states he had just "taken another offer". How can that be if the offer was already there?

"Hi John, I have taken another offer for Ferry street as a 5 bed for £3466.67 from a earlier viewing I have tried to ring you abut there was no answer"

Nothing can excuse the manner in which you allow your employee to conduct business and the messages you are now aware he sends to clients. Does this correctly reflect Reiss Samuels or will you be taking appropriate action to ensure Satnam does not send aggressive messages to other prospective clients?

Thanks,
John

John,

Reiss-samuels received a reservation deposit for immediate move in as well as the other offer for the next academic year with students before you paid a reservation deposit. The rental amount was £3466.67 higher then your offer however just before the contract start date the rental did not go ahead hence why you were offered the property. If you were not told about this the then this has nothing to do with Reiss-samuels

My colleague satnam notified you about the other offer via text

Hi Emma,

I believe you are confusing the dates still. We had no intention to renew the contract and I am speaking about the events that tooke place when we first applied to rent the house back in Sep 2017. We received the texts from Satnam in 2017 confirming he had taken an offer for the house we were just about to rent (and in fact did as you know).

Why did Satnam text to say he had an offer in 2017 when he didn't?

Why did Satnam text saying the landlord rejected our offer in 2017 when he hadn't?

Why do you allow your employees to send prospective tenants aggressive messages meant for intimidation?

Please do let me know on the above.

Thanks,
John

Dear John,

There is no confusion from our end here, Satnam took a deposit from a group of 5 students around the first week of October 2017, Students do search and reserve larger properties in this area up to 12 months before the start of the tenancy. The commencement date was the 15th September 2018 - They did come back several times after the 10th January to Show other people that they were moving in with and measure up

Your tenancy was for a fixed period and due to the ammount you were paying the tenancy would not of been renewed, the property was only offered to you because at that time of year the lettings market was extremley slow which you should of been made aware

I have spoken to the landlord last week and have checked the text messages that were sent to you, you were not given any false information. The landlord will not be taking his business elsewhere.

John when you arranged the viewings you double booked to see the same property with 2 letting agents i dont know how you manged to do that however the landlord has said that the tenancy went very smoothly with yourselves and there were no issues

The landlord has sent all 4 tenants a text message confirming he can a attend a meeting with yourselves and us should you wish but we have had no response back

All the best

Hi Emma,

I think you may have confused the time period we are speaking about. All of the activity I mentioned took place in September 2017. We have now moved out of the property in Ferry Street where we did indeed secure the property for £2925 pcm despite Satnam's best attempts to scare us away and lie about it's occupancy.

We checked out of the property on 12th September and had a good relationship with the landlord during our tenancy. We have warned him of our dealings with Reiss Samuels last year.

Since letting the landlord know about what occurred last year (we decided not to inform him until our tenancy was up) we have since received the below text from Satnam

"John just read the email you sent to the landlord, ahhh Are you upset. The landlords not going to stop using us"

Are you able to explain why you allow Satnam to send these types of messages to potential clients? He is aggressive, threatening and hostile. He also lies in his messages and has zero integrity or business acumen. I struggle to understand why Reiss Samuels does not put an end to this behaviour? (I can see I am not the first person to comment on Satnam).

I look forward to hearing your thoughts on this matter.

Thanks.
John

Dear John Murdoch,

We received a offer £3683.33 per calendar month before you had booked 8 ferry street, the tenants have just moved in last month the property does have a HMO licence.

As clearly stated on the assured shorthold tenancy agreement you signed viewings will commence from 10th January 2018,

The contract would not be renewed with yourselves as another offer was already in place and at a higher price, you should of been made aware of this.

I understand the landlord has been in touch with all 4 tenants about arranging a meeting with us and the landlord in our office should you wish


I can confirm you have never made a formal complaint directly to Reiss-Samuels

All the best