Sutherland Reay Estate & Letting Estate Agents
New Mills, High peak, SK22
4/5, 19 reviews
74% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction

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“Swift, professional and friendly service...”

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Oct 06,2018
Minithumbup
By: 'Batman'
Oct 06,2018
0 people found
this helpful
I have dealt with Sutherland Reay previously and this most recent contact just confirmed my opinion that they are in fact really good at there job.

My most recent dealings involved George Hopkin, who was a pleasure to deal with from start to finish.

He is professional, friendly, efficient and a credit to Sutherland Reay. Whilst trying to find a house to let I had the misfortune of dealing with gascoigne halman, they were absolutely dreadful, totally inefficient. I'mnot going to name to branch involved but they appeared clueless.

George, however was the polar opposite and I actually enjoyed dealing with him. I could go on but I won't.
Comment on agent fees
Very reasonable, although I’m always good with cheaper ?
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By: George Hopkin
Oct 08, 2018
Thank you kindly for the generous words. We are here to provide a good service to not only to landlords but to tenants also. Both myself and Michelle give 100% to all landlord and tenants alike.

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Latest Reviews

View all Reviews 19
6th Nov 2021
reviewed by 'Ross'
“I dealt with this company over 16 months ago having dealt with Andrew, George, Michelle and Emma. The service was first ......”
16th Aug 2021
reviewed by 'Amanda Barns'
“We recently sold our house with Sutherland reay and found the service to be outstanding. Sue and Ang helped all ......”
15th Jan 2021
reviewed by 'S. Shae'
“My mortgage lender required a member number from Propertymark. Matthew Ellis Lettings Manager sent the T&C’s, Agency Agreement ......”
4th Nov 2020
reviewed by 'Danny'
“Sue went above and beyond with helping us through the sales process. She made the process so much easier and ......”
19th Aug 2020
reviewed by 'Miss'
“Going that extra mile during these unprecedented times. Sanitising lettings properties before and after each viewing and leaving a 30 min ......”
24th Jun 2020
reviewed by 'Happy'
“In difficult times with COVID 19 with offices being closed, Sutherland Reay were only a phone call away. We understood the ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Sutherland Reay Estate & Letting Estate Agents
37-39 Union Road
New Mills,High peak
Derbyshire
SK22 3ER
01663 744866

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £160,000 £285,000
Lettings 100% 93% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 7 1 3 0 0 0 0 3
Areas covered
  • SK22
  • Derbyshire
  • SK23
  • Cheshire
  • SK17
  • Lancashire
  • SK13
  • SK14
  • SK15
  • SK16
  • SK1
  • SK2
  • SK3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Chapel en le Frith, SK23
New Mills, SK22

“I dealt with this company over 16 months ago......”

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Nov 06,2021
Minithumbdown
By: 'Ross'
Nov 06,2021
0 people found
this helpful
I dealt with this company over 16 months ago having dealt with Andrew, George, Michelle and Emma. The service was first class. I called to speak to Andrew but was told he done one, so did George and Michelle. I asked where they went to and ...
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By: Sutheland Reay
Nov 06, 2021
View all comments (1)
Good afternoon. We are shocked to read your review as our customer service standard is very high. We have no record of any call from you or any enquiry. It is standard for any company not to discuss the reasons why any emplyee leaves the business, this is confidential. However, If you could contact us and tell us who you spoke with when you called we can look into this. ...

“Excellent Agents...”

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Aug 16,2021
Minithumbup
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Sue
By: 'Amanda Barns'
Aug 16,2021
0 people found
this helpful
We recently sold our house with Sutherland reay and found the service to be outstanding. Sue and Ang helped all the way through the sales process. Nothing was too much trouble and it saved us a lot of stress as they regularly updated us on ...
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“Dishonest Agent...”

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Jan 15,2021
Minithumbdown
By: 'S. Shae'
Jan 15,2021
0 people found
this helpful
My mortgage lender required a member number from Propertymark. Matthew Ellis Lettings Manager sent the T&C’s, Agency Agreement and Tenancy Agreement. The tenancy agreement ARLA Propertymark Protected. I requested a member number for my lender. I was appalled ; the Lettings Manager lied to ...
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“Sue went above and beyond with helping us thr......”

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Nov 04,2020
Minithumbup
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Sue
By: 'Danny'
Nov 04,2020
1 people found
this helpful
Sue went above and beyond with helping us through the sales process. She made the process so much easier and mediated through all the bumps along the way....
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“Going that extra mile during these unpreceden......”

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Aug 19,2020
Minithumbup
By: 'Miss'
Aug 19,2020
0 people found
this helpful
Going that extra mile during these unprecedented times. Sanitising lettings properties before and after each viewing and leaving a 30 min gap in between. Wearing PPE and keeping over 1 meter distance at all times, looking after our wellbeing and safety. George thank you for making us ...
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“In difficult times with COVID 19 with offices......”

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Jun 24,2020
Minithumbup
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Paul
By: 'Happy'
Jun 24,2020
0 people found
this helpful
In difficult times with COVID 19 with offices being closed, Sutherland Reay were only a phone call away. We understood the difficulties that the country was facing and the restrictions but when we phoned Sutherland Reay during lockdown they were there. Even though nothing was happening ...
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“this company is in the prosses of selling a p......”

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Sep 25,2019
Minithumbdown
By: 'glen'
Sep 25,2019
2 people found
this helpful
this company is in the prosses of selling a property knowing full well there are some serious boundry and building problems with neighbours. they are not informing buyers of these problems.the property concerned is 4 hyde bank rd new mills,...
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“This estate has just threatened me with court......”

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Aug 22,2019
Minithumbdown
By: 'John'
Aug 22,2019
0 people found
this helpful
This estate has just threatened me with court action for visiting a property to look at the area before making an appointment. Very rude...
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“A friendly breath of fresh air!...”

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Jul 29,2019
Minithumbup
By: 'Susan'
Jul 29,2019
0 people found
this helpful
Michelle, George and Emma are a friendly breath of fresh air if you're looking to rent! The team could not have been more welcoming, helpful and professional. Every step of the letting process was made simple by their willingness to help both the tenant and ...
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“Excellent...”

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Jun 11,2019
Minithumbup
By: 'Simone'
Jun 11,2019
0 people found
this helpful
Amazing service from michelle attentive and professional at all times. was always contactable to answer any questions and clarify each step. Excellent service!...
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“Excellent...”

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Jun 10,2019
Minithumbup
By: 'Anthony'
Jun 10,2019
0 people found
this helpful
From the word go very helpful with getting into the property to any issues that have. Arisen they have both delt with 5* to Michelle and George...
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“Lettings...”

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Jun 10,2019
Minithumbup
By: 'Tim'
Jun 10,2019
0 people found
this helpful
Recently had Sutherland Reay market some apartments for rental and houses for sale. I have been extremely happy with George and his letting team. Always extremely helpful and willing, equally the sales team are always professional and responsive to all requests. Overall a great experience. ...
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Comment on agent fees
Fair fees
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“My Experience...”

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Jun 10,2019
Minithumbup
By: 'James'
Jun 10,2019
0 people found
this helpful
I have had the bad luck dealing with some awful letting agents in the past, but after being looked after by George and the rest of the team at Sutherland Reay my faith has been restored! George made the application process really simple and smooth, ...
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Comment on agent fees
You see some letting agents with pages and pages of fees and potential fees, with Sutherland Reay it’s plain and simple
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“GOES THE EXTRA MILE...”

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Jun 10,2019
Minithumbup
By: 'MThompson'
Jun 10,2019
0 people found
this helpful
I have been dealing with George for over the last 3 or so years. George always goes that extra mile and takes pride in his job when instructing new properties, also his pride in taking photographs, giving the property its full potential. If the photographs do ...
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“Dreadful insulting experience...”

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May 03,2019
Minithumbdown
By: 'Lindsey'
May 03,2019
0 people found
this helpful
Was disinstrcted for wanting new photographs ! I was also verbally insulted by George ! Wouldn't recommend this agent at all ! He was inefficient, blew his own trumpet and unprofessional! He needs to listen and be courteous to the client !...
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“Above and beyond duty...”

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Nov 22,2018
Minithumbup
By: 'Happy'
Nov 22,2018
0 people found
this helpful
As a landlord I was nervous and inexperienced when it came to letting my property. My nerves soon went when I was introduced to the Lettings Team at Sutherland Reay. George guided myself through the process and also advised me of all legislation. My property ...
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Comment on agent fees
Fees - no complaints there
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“Consummate Professionals...”

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Oct 16,2018
Minithumbup
By: 'Barry'
Oct 16,2018
0 people found
this helpful
George Hopkin and Sutherland Reay made my move so easy. We all know that house moving can be one of the most stressful things that we do but it was entirely stress free from start to finish. The staff were so helpful and George's manner ...
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Comment on agent fees
Fees are very acceptable and, I must say, worth every penny.
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“Swift, professional and friendly service...”

Share on :
Oct 06,2018
Minithumbup
By: 'Batman'
Oct 06,2018
0 people found
this helpful
I have dealt with Sutherland Reay previously and this most recent contact just confirmed my opinion that they are in fact really good at there job. My most recent dealings involved George Hopkin, who was a pleasure to deal with from start to finish. He ...
read full review
Comment on agent fees
Very reasonable, although I’m always good with cheaper ?
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: George Hopkin
Oct 08, 2018
View all comments (1)
Thank you kindly for the generous words. We are here to provide a good service to not only to landlords but to tenants also. Both myself and Michelle give 100% to all landlord and tenants alike. ...

“First Class Service...”

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Aug 06,2018
Minithumbup
By: 'P.'
Aug 06,2018
1 people found
this helpful
Would definitely recommend this company. The Lettings Manager George Hopkin is professional, approachable and listened to my expectations as a Landlord. He discussed legislation in great detail which made me feel more relaxed knowing I was in good hands. Great customer service....
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Comment on agent fees
Agents Fees - no complaints.
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No image available Matthew

Tenant Fees

Permitted Payments

What permitted payments can a tenant expect to pay if they rent a property with Sutherland Reay?

Permitted payments for new Assured Shorthold Tenancies (ASTs) signed after 31st May 2019.

When you have agreed on the property, Sutherland Reay will provide you with a Tenancy Fee Declaration. (Tenant Fee Act 2019). This explains not only the next stages of your application but any permitted payments which are due before you sign your Tenancy Agreement, and any which may become payable during and after the tenancy. This will also include confirmation of the agreed rent and the deposit.

Below is a list of the current permitted payments. At any time you are interested in a property, please ask a member of staff for a full breakdown of permitted payments that may be payable before, during and after a tenancy.

HOLDING DEPOSIT (per tenancy) - ONE WEEK'S RENT
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the

Last updated on 24/06/2020, 2:01 PM by George Hopkin, ARLA. Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:34 AM 04/06/2019 by George Hopkin, ARLA

Awards won by Sutherland Reay Estate & Letting Estate Agents, High peak SK22 3ER



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