Wolverhampton, WV1
4.8/5, 273 reviews
93% recommended
94% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction

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“The property was marketed quickly and viewings were arranged for ......”

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Sep 01,2012
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By: 'Davina'
Sep 01,2012
2 people found
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The property was marketed quickly and viewings were arranged for prospective tenants within a very short space of time. However, the property is difficult to locate and the prospective tenants were not given details of how to find the property, resulting in me missing the first two viewings because they could not find the property and it was out of hours so could not ring the agents for direction. This was remedied after I raised the issue with white gates.
This is the first property I have let and I don't think it was explained well enough as the process was going through, what would be happening next and what time scales to expect etc. I feel like I had to make more phone calls to chase up and find out what was happening, than calls that were made to me keeping me updated. I a,so don't think that enough information was verbally given with regards to costs charged y whitegates for finding the tenants and setting the tenancy up, I was just advised of a 75% of first months rent as the fee, I wasn't told that there would be an additional fee for registering the tenancy or that VAT would be applied to the sum, and as a consequence I have not received the sumitro was expecting for the first month and have miscalculated my budget as a result. I appreciate that it is documented in the contract, but I think more information needs to be given when the verbally discussions are taking place.
What agent could do to change your mind?
I would not recommend Whitegatesto someone else, however, I would not advise someone not to use them,I am indifferent on the matter. I think that they could keep customers updated better and explain the processes better. They also need to be more transparent with regards to the extras that bump the costs up. However, as mentioned, property was marketed quickly and a let agreed quickly, which is a plus point. I may consider trying. Another agent next time to see how other agents compare in service.
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By: Steven
Sep 02, 2012
Davina,

Thank you, for your review.

We do try and give prospective tenants as much information as we can regarding the location of the property, including directions and full postal address, which is also e.mailed to them and we also have a to let board outside the property. I do appreciate some apartment developments can be difficult to access.

I am sorry, if you felt the process wasn't explained well enough to you.

All of our costs were explained on our meetings with you and they are documented in our lettings pack and terms of business.

We do charge for registering deposits on our let only and rent collection services, ensuring that all deposits are secure and administered correctly to protect the tenant and landlord.

I hope you are happy with your new tenant, and if we can be of any help or assistance in the future, please do not hesitate to contact me.

Kind regards, Steven Parkes

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Latest Reviews

View all Reviews 273
4th Dec 2024
reviewed by 'Oluwanifemi'
“Great service cannot wait to move into our wonderful home thank you Whitegate...”
3rd Dec 2024
reviewed by 'Robert James'
“Thank you for your help. We are grateful everything went smoothly and we love our new home....”
2nd Dec 2024
reviewed by 'Kayleigh'
“Fast and efficient, very helpful. Staff are lovely and polite...”
2nd Dec 2024
reviewed by 'Khan'
“Amazing customer service, extremely polite and very well spoken. Highly recommended....”
28th Nov 2024
reviewed by 'Peter'
“I have been looking for a while and finally found the perfect property thank you whitgates...”
27th Nov 2024
reviewed by 'Sorina'
“Very helpful and friendly. Answer promptly to all my questions....”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Whitegates Estate Agents
76 Darlington Street
Wolverhampton
West Midlands
WV1 4LY
01902 429035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £60,000 £285,000
Lettings 92% 97% £460 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 3 172 14 24 1 17 0 7 1
Areas covered
Services offered
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“Great service cannot wait to move into our wo......”

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Dec 04,2024
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By: 'Oluwanifemi'
Dec 04,2024
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Great service cannot wait to move into our wonderful home thank you Whitegate...
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“Thank you for your help. We are grateful ever......”

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Dec 03,2024
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By: 'Robert James'
Dec 03,2024
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Thank you for your help. We are grateful everything went smoothly and we love our new home....
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“Fast and efficient...”

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Dec 02,2024
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By: 'Kayleigh'
Dec 02,2024
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Fast and efficient, very helpful. Staff are lovely and polite...
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“Amazing customer service, extremely polite an......”

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Dec 02,2024
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By: 'Khan'
Dec 02,2024
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Amazing customer service, extremely polite and very well spoken. Highly recommended....
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“I have been looking for a while and finally f......”

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Nov 28,2024
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By: 'Peter'
Nov 28,2024
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I have been looking for a while and finally found the perfect property thank you whitgates...
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“Very helpful and friendly. Answer promptly t......”

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Nov 27,2024
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By: 'Sorina'
Nov 27,2024
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Very helpful and friendly. Answer promptly to all my questions....
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“Great service...”

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Nov 15,2024
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Fran
By: 'AmanD92'
Nov 15,2024
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Everything was easy from the get go we viewed the property, easy process to get everything in order...
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“The best experience...”

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Nov 06,2024
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By: 'Michelle'
Nov 06,2024
0 people found
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I've moved several times over the past few years and I have to say that this was the best experience. Whitegates keep you posted every step of the way and never leave you wondering what's going on. Communication is 10/10 and I have felt so supported. ...
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“The best they helped me out when I was going ......”

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Oct 25,2024
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By: 'Shanice'
Oct 25,2024
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The best they helped me out when I was going through a horrible time thank you so much...
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“Fantastic service i popped into the office me......”

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Oct 24,2024
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Fran
By: 'Mazhar'
Oct 24,2024
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Fantastic service i popped into the office met with fran who told me about the property i applied for. I viewed it and applied will be moving in this week. Thank you Fran...
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“Fantastic service really struggled to find a ......”

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Oct 15,2024
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By: 'Savinder'
Oct 15,2024
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Fantastic service really struggled to find a property and this agency went above and beyond...
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“Happy move...”

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Sep 27,2024
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By: 'Adela'
Sep 27,2024
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A very amicable, polite and energetic welcome from the staff. They focused on communicating really well with the landlord and us to ensure both parties are happy with the move. Swift process which we really appreciated and overall happy with their service....
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“It was absolutely a brilliant customer care .......”

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Sep 21,2024
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By: 'Chek'
Sep 21,2024
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It was absolutely a brilliant customer care . Well done....
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“Our experience with Whitegates has been amazi......”

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Sep 21,2024
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By: 'Richard'
Sep 21,2024
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Our experience with Whitegates has been amazing, All the staff were so professional. Many thanks to Fran for all she do. 🙏...
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“Whitegate is amazing with lovely staff. Amazi......”

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Sep 21,2024
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By: 'Osas'
Sep 21,2024
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Whitegate is amazing with lovely staff. Amazing customer service and excellent customer relations and thank you Fran for your support. Thank you...
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“Fantastic help and support given to us by the......”

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Sep 11,2024
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By: 'Laura'
Sep 11,2024
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Fantastic help and support given to us by the lovely Fran thank you for helping us every step of the way...
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“Excellent Customer Service - We would use again!...”

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Aug 27,2024
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Herdip
By: 'Geeta'
Aug 27,2024
0 people found
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Our experience with Whitegates has been brilliant. Herdip went above and beyond for us. Her customer service, professional nature and thorough process was absolutely brilliant. She is such a lovely person and we thank her and the team. We look forward to working with them ...
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“I've been using this lettings agency for year......”

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Aug 19,2024
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By: 'Liene'
Aug 19,2024
0 people found
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I've been using this lettings agency for years, and they are simply the best. This is the third property I've acquired to rent through them, and each experience has been outstanding. The agents are incredibly friendly and approachable, truly setting them apart from other agencies ...
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“Perfect from the start...”

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Aug 14,2024
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By: 'jonathan p'
Aug 14,2024
0 people found
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Perfect from the start. Whitegates ( and in our experience Herdip ) is lovely, professional , knowledgeable , empathetic and an exceptional person to deal with. I would 100% recommend Whitegates and Herdip to everybody. I have acquaintances' who deal with Whitegates and they also wouldn't recommend any other agency. ...
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“Excellent Service...”

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Aug 12,2024
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By: 'Richard'
Aug 12,2024
0 people found
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Herdip, from Whitegates Wolverhampton provided exceptional service in finding me accommodation. She was prompt, knowledgeable, and professional, making the process easy and efficient. I highly recommend Herdip and Whitegates Wolverhampton for their expertise and excellent service....
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“Been with whitegates over 5yrs, now moving to......”

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Aug 09,2024
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By: 'Chris.'
Aug 09,2024
0 people found
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Been with whitegates over 5yrs, now moving to a new property. Everything was smooth just like the 1st tenancy, would highly recommend....
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“letting...”

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Jul 27,2024
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Herdip
By: 'karthik'
Jul 27,2024
0 people found
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I recently had an outstanding experience with [White gates ], and I am thrilled to share my positive review. My experience with [ White gates lettings ]has been nothing short of excellent. Their professionalism, comprehensive services, transparent fees, and outstanding customer service make them the best rental ...
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“Absolute excellent service....”

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Jul 26,2024
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By: 'David'
Jul 26,2024
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Absolute excellent service.The team at Whitegates is extremely professional, knowledgeable and helpful. I would have no hesitation in recommending Whitegates to manage your rental properties....
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“Lettings...”

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Jul 23,2024
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By: 'John'
Jul 23,2024
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Absolutely fantastic service, very helpful professional and understanding, I would highly recommend Whitegates...
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“Great and smooth experience with Whitegates. ......”

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Jul 22,2024
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Fran
By: 'Halima'
Jul 22,2024
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Great and smooth experience with Whitegates. Always kept us in the loop and updated....
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“Very wonderful and smooth experience… Best in......”

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Jun 29,2024
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By: 'Jay'
Jun 29,2024
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Very wonderful and smooth experience… Best in town. Made it so easy and straightforward....
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“Great Service...”

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Jun 27,2024
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By: 'Farah'
Jun 27,2024
0 people found
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Friendly and positive attitude, really helpful and efficient, quick to respond to queries and eager to help me get situated as soon as possible....
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“Professional...”

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Jun 12,2024
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By: 'Martyn Davies'
Jun 12,2024
0 people found
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After 15 weeks of ta stressful time, the team at Whitegates have secured the sale of my property. I was impressed by the professional attitude right from the start and the whole team continued to display that professionalism throughout the whole process. They will be my ...
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“Amazing service. I would Recommend to anyone ......”

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May 21,2024
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By: 'Hannah'
May 21,2024
0 people found
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Amazing service. I would Recommend to anyone for first moves....
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“Well rewarding experience dealing with this a......”

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May 20,2024
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Herdip
By: 'Rakamal kaur'
May 20,2024
0 people found
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Well rewarding experience dealing with this agent. My handling agent manager was fantastic in all areas, good communication, awareness of what's required to be a successful candidate. Responding to calls and emails in time. Soo friendly and good listening. . I will recommend this agent to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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