100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 01,2018
Oct 01,2018
1
people found
this helpful
this helpful
I arrived at the offices of Henry Wiltshire feeling very sceptical as to what benefits this agency could be to me when trying to let my home. Nevertheless, I decided not to determine that for myself but to demand the branch manager, Fiona Davidson, answer the question. Having had extremely bad experiences with Barnard Marcus and the Connells group, Letting agents were not on my favourites list. So I asked " Why should I use Henry Wiltshire?" Fiona looked at me a little bemused and asked......"Are you asking me to sell you the benefits of using Henry Wiltshire?" I was a hostile landlord.
To cut a long story short, she did and they won my business. I gave her a specified limit for sole agency after which I would throw it out widely. She accepted my challenge. All through the process, Fiona was available as required, whether by email, phone or visits to their offices. She was clear about the processes involved, about their charges and about her ability to execute my requirements effectively. She arranged everything to do with getting the property ready for rental and its publicity. I was still sceptical.
The property went live on the web and It looked amazing! Her photographer had really done a great job! So the process of the viewings began and if there was information about the property which she was unsure of, she contacted me to find out. She sent notifications of viewings so that I could monitor activity, however, this didn't last as long as I had hoped because before I knew it, she'd found some apparently reputable, decent tenants. She had identified people who fitted the criteria for tenants that I was looking for, so within a week, the property was let!
More importantly, even after the contract, Fiona has maintained her personal involvement in resolving any questions I or the tenant have had and unlike the aforementioned predecessors does return emails and phone calls when asked.
I am immensely pleased with her handling of my requirements and I take great pleasure in recommending her widely amongst my friends.
To cut a long story short, she did and they won my business. I gave her a specified limit for sole agency after which I would throw it out widely. She accepted my challenge. All through the process, Fiona was available as required, whether by email, phone or visits to their offices. She was clear about the processes involved, about their charges and about her ability to execute my requirements effectively. She arranged everything to do with getting the property ready for rental and its publicity. I was still sceptical.
The property went live on the web and It looked amazing! Her photographer had really done a great job! So the process of the viewings began and if there was information about the property which she was unsure of, she contacted me to find out. She sent notifications of viewings so that I could monitor activity, however, this didn't last as long as I had hoped because before I knew it, she'd found some apparently reputable, decent tenants. She had identified people who fitted the criteria for tenants that I was looking for, so within a week, the property was let!
More importantly, even after the contract, Fiona has maintained her personal involvement in resolving any questions I or the tenant have had and unlike the aforementioned predecessors does return emails and phone calls when asked.
I am immensely pleased with her handling of my requirements and I take great pleasure in recommending her widely amongst my friends.
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Jul 2022
reviewed by 'Edmund'
7th Nov 2018
reviewed by 'Duncan'
6th Nov 2018
reviewed by 'Como'
1st Oct 2018
reviewed by 'Sceptical'
1st Oct 2018
reviewed by 'Sceptical'
Opening Hours
Address
Henry Wiltshire
Vintage House, 36-36 Albert Embankment
Nine Elms,London
Greater London
SE1 7TL
020 3696 5620
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £460,000 | £600,000 |
| Lettings | 100% | 99% | £1,150 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 1 | 0 | 3 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- SW8
- Vauxhall
- SW4
- Stockwell
- SW11
- Southwark
- SE11
- SW9
- W1
- SE1
- W6
- SW1
- SE17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 12,2022
Jul 12,2022
0
people found
this helpful
this helpful
I have been using Henry Wiltshire for three years now and there's a reason why I am still with them! Edmund...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2018
Nov 07,2018
0
people found
this helpful
this helpful
Fiona has done a great job in finding both suitable buyers and tenants for my property - quickly! She is a pleasure to work with and true real estate professional. Accordingly I have already recommend her and Henry Wiltshire's services to a friend of mine ...
read full review
read full review
Comment on agent fees
Fine
Was this helpful?
Yes
Yes
Nov 06,2018
Nov 06,2018
0
people found
this helpful
this helpful
When selling my flat through Henry Wiltshire, I was always made to feel like a valued customer. Fiona always did what she said she was going to do and made herself available to talk about any concerns I was having. I would definitely recommend her....
read full review
read full review
Comment on agent fees
Fairly reasonable
Was this helpful?
Yes
Yes
Oct 01,2018
Oct 01,2018
1
people found
this helpful
this helpful
I arrived at the offices of Henry Wiltshire feeling very sceptical as to what benefits this agency could be to me when trying to let my home. Nevertheless, I decided not to determine that for myself but to demand the branch manager, Fiona Davidson, answer ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 01,2018
Oct 01,2018
1
people found
this helpful
this helpful
I arrived at the offices of Henry Wiltshire feeling very sceptical as to what benefits this agency could be to me when trying to let my home. Nevertheless, I decided not to determine that for myself but to demand the branch manager, Fiona Davidson, answer ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 10,2017
Apr 10,2017
1
people found
this helpful
this helpful
I had outstanding service from this agency. Fiona was thoroughly professional, totally competent and always available, sympathetic and helpful when things became complicated. She's a real star.....
read full review
read full review
Comment on agent fees
About standard, I think, as things stand now, but I look forward to the time (speaking as both a landlord and tenant) when fees aren't charged to both.
Was this helpful?
Yes
Yes
Feb 28,2017
Feb 28,2017
1
people found
this helpful
this helpful
Very happy with the service that Fiona provided - she was extremely diligent throughout the letting and provided helpful market advice and feedback from viewings....
read full review
read full review
Comment on agent fees
Part of the Property Management charge.
Was this helpful?
Yes
Yes
Jan 12,2017
Jan 12,2017
1
people found
this helpful
this helpful
I would like to express my appreciation to Henry Wiltshire International agent Khaled D. Chahal for his wonderful caring and honest advice regarding services in the commercial property purchase. Khaled have been entirely professional in respect to advising in all aspects of the purchase. This ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2015
Sep 25,2015
6
people found
this helpful
this helpful
Our Property was on the matket with another Agent for around 7-8 months when we received information from Henry Wiltshire offering their services. "Never heard of them, who is that"? After a look on the web-site we thought "let's give it a try". That changed ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2015
Jul 13,2015
6
people found
this helpful
this helpful
I felt I was taking a risk when I listed my property with Kyle as his office had only recently opened in the area and given their only other offices are in Canary Wharf and overseas I felt it would be struggle for him to ...
read full review
read full review
Comment on agent fees
Nothing abnormal for the area.
Was this helpful?
Yes
Yes
Fiona
(6)
Francelene
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House 43-45
Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4:21 PM 07/11/2018 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House 43-45
Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
