100% sales valuation accuracy
86% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Sep 25,2018
Sep 25,2018
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I thought I should leave some feedback on my recent experience in renting a flat in Slough, and in particular about one of Henry Wiltshire estate agent's (Ralphael Roberts), who was guiding and very much helping me throughout the whole process. I hope future prospective tenants and Landlords find it helpful, as (if you have rented before) you will know that there are many completely useless estate agents out there, who charge extortionate fees and provide, at best, mediocre customer service.
So to start from the beginning, when I rung Ralphael to make an appointment to view the flat, I was able to make a booking there and then. Normally, in my previous experience, other estate agents would take your details and promises to call you back, and in fairness, some do, but many I had to chase. Not to mention Ralphael's professionalism and politeness while on the phone. Next, the booking was confirmed immediately via e-mail as well as text message, which I found helpful. On the day of appointment to view the flat, my sat nav took me the wrong way and I was little lost. This made me at least 15 min late for the appointment. Surprisingly, he patiently waited for me and did not seem bothered that I was so late. I found this impressive, as I knew he had busy day ahead.
When we met (in person) he was dressed very smartly, suit and tie, which I think is very rare these days to see an estate agent dressed like that. I thought the estate agent had sent their lawyer by mistake. . I was given plenty of time to look around the flat, all questions were answered and there was also a ready made 'information pack' for me to take home with all the details, fees, next steps etc. This was both informative and helpful. Again, the professionalism and courtesy from Ralphael was a top class.
Of course we took the flat and everything was sorted within days. What I found helpful is that Ralphael stayed in contact with me throughout, via e-mai and phone to make sure everything went ok. For example, he helped chase the referencing company on our behalf to ensure our references were processed quickly. At the same time he was in touch with the Landlord and advise them of which tenants they should accept and how to choose correctly. Lucky for us, we come on top.
Another thing I found very useful, was that contract signing was all completed on-line, which not only saved everyone a lot of time but it was convenient too. Every time we paid e.g. referencing fees, or deposit, he personally called me to confirm that the agency had received it. How often does that happen normally? Rarely, I would say.
So everything went well, until one week before we had to move in. Then, Ralphael called me with bed news and explained there has been mixed up with the Landlord and the flat did not actually come with a parking. This was really a show stopper for me, as I need car for work. Even though it wasn't his fault, I could sense in his voce (when he called me) how sorry and disappointed he was too. Although I really appreciated his symphathy, it did not help me at the time. Normally, I think any other agency would have returned their fees and we would part our ways, but Ralphael personally took upon himself to correct the agency error and find the parking for me. Of course, finding a parking space in a town centre is easier said then done. Yet, somehow and I would expect, after many phone calls, he secured a parking permit for me (at no extra cost to me), which meant I did not need to go through hassle of looking for another apartment. As if that wasn't enough, he even arranged for agency fees to be refunded to me fas he felt that my expectations were not met and for any stress caused by this events. In short, I was really impressed that someone would go above and beyond to help me. He did not need to do that, and that's what made me take this effort to write this feedback. I think after all he has done to help, that was at least I could do.
Although, responsible, honest and decent estate agents are rare, there are still some around. So if you have to rent, buy or sell property, if you could get hold of Ralphael, I guarantee you will have a great experience, and even if there are any hiccups, like in my case, he will take care of that too.
Slough happy tenant and very satisfied customer.
So to start from the beginning, when I rung Ralphael to make an appointment to view the flat, I was able to make a booking there and then. Normally, in my previous experience, other estate agents would take your details and promises to call you back, and in fairness, some do, but many I had to chase. Not to mention Ralphael's professionalism and politeness while on the phone. Next, the booking was confirmed immediately via e-mail as well as text message, which I found helpful. On the day of appointment to view the flat, my sat nav took me the wrong way and I was little lost. This made me at least 15 min late for the appointment. Surprisingly, he patiently waited for me and did not seem bothered that I was so late. I found this impressive, as I knew he had busy day ahead.
When we met (in person) he was dressed very smartly, suit and tie, which I think is very rare these days to see an estate agent dressed like that. I thought the estate agent had sent their lawyer by mistake. . I was given plenty of time to look around the flat, all questions were answered and there was also a ready made 'information pack' for me to take home with all the details, fees, next steps etc. This was both informative and helpful. Again, the professionalism and courtesy from Ralphael was a top class.
Of course we took the flat and everything was sorted within days. What I found helpful is that Ralphael stayed in contact with me throughout, via e-mai and phone to make sure everything went ok. For example, he helped chase the referencing company on our behalf to ensure our references were processed quickly. At the same time he was in touch with the Landlord and advise them of which tenants they should accept and how to choose correctly. Lucky for us, we come on top.
Another thing I found very useful, was that contract signing was all completed on-line, which not only saved everyone a lot of time but it was convenient too. Every time we paid e.g. referencing fees, or deposit, he personally called me to confirm that the agency had received it. How often does that happen normally? Rarely, I would say.
So everything went well, until one week before we had to move in. Then, Ralphael called me with bed news and explained there has been mixed up with the Landlord and the flat did not actually come with a parking. This was really a show stopper for me, as I need car for work. Even though it wasn't his fault, I could sense in his voce (when he called me) how sorry and disappointed he was too. Although I really appreciated his symphathy, it did not help me at the time. Normally, I think any other agency would have returned their fees and we would part our ways, but Ralphael personally took upon himself to correct the agency error and find the parking for me. Of course, finding a parking space in a town centre is easier said then done. Yet, somehow and I would expect, after many phone calls, he secured a parking permit for me (at no extra cost to me), which meant I did not need to go through hassle of looking for another apartment. As if that wasn't enough, he even arranged for agency fees to be refunded to me fas he felt that my expectations were not met and for any stress caused by this events. In short, I was really impressed that someone would go above and beyond to help me. He did not need to do that, and that's what made me take this effort to write this feedback. I think after all he has done to help, that was at least I could do.
Although, responsible, honest and decent estate agents are rare, there are still some around. So if you have to rent, buy or sell property, if you could get hold of Ralphael, I guarantee you will have a great experience, and even if there are any hiccups, like in my case, he will take care of that too.
Slough happy tenant and very satisfied customer.
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Opening Hours
Address
Henry Wiltshire
2 Laybourne House, Admirals Way
Marsh Wall,London
Greater London
E14 9UH
020 7001 9160
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £218,000 | £461,500 |
| Lettings | 95% | 97% | £310 | £6,197 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 60 | 1 | 231 | 14 | 3 | 0 | 5 | 0 | 11 | 0 |
Areas covered
- E14
- E16
- E1
- E15
- E3
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- Lettings
- Block Management
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Sep 13,2023
Sep 13,2023
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I couldn't recommend Henry Wiltshire enough, they are the best agency I have witnessed in my 15 years of staying in the UK. They were my agents for almost 4 years and never did I ever have to follow up on email requests or requests related to ...
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Aug 11,2023
Aug 11,2023
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What a great company to deal with.
Friendly staff who are more than willing to help....
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Aug 04,2023
Aug 04,2023
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We had an amazing experience with Munise from start to finish.She was very helpful,honest and always available to answer any questions we had.She is truly one of the best agents in the industry.I highly recommend her and Henry Wiltshire as your ...
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Aug 02,2023
Aug 02,2023
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Immediate responses and competent service to solve landowners' queries and difficulties...
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Jul 17,2023
Jul 17,2023
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Very professional and astute agent made the process of moving smooth...
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Oct 30,2024
Oct 30,2024
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The service Kelly provides is very professional. She is quick to respond, transparent and I've always left a conversation feeling really satisfied. Thanks Kelly for your help....
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Oct 21,2024
Oct 21,2024
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Very helpful, honest and professional team. Always respond quickly to enquiries and help resolve any issues or questions related to our property. Would highly recommend to anyone looking to let their property....
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Oct 19,2024
Oct 19,2024
0
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Always superb to deal with, by far the best agents have dealt with as a tenant, consistently very easy, any problems always dealt with quickly, super transparent at each time of lease renewal, Kelly in particular was superb & Edita also great on the property maintenance ...
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Apr 17,2024
Apr 17,2024
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I recently moved into an apartment and signed a one year contract with Henry Wiltshire! It was my first experience in renting an apartment, I wouldn't succeed without the help of Munise Ibrahim, she was helpful since the viewing of the apartment, during all the ...
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Apr 03,2024
Apr 03,2024
0
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I am delighted to commend the outstanding services provided by Edita and Henry Wiltshire. Their swift action and professionalism in addressing apartment maintenance matters are truly commendable. With their guidance and assistance, I found resolution to my concerns with ease. I highly recommend them for ...
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Feb 14,2024
Feb 14,2024
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Great people; have been a tenant here for 3 years, have always got immediate and helpful responses to all queries and problems!...
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Dec 09,2023
Dec 09,2023
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I highly recommend this company, our agency manager Edita took care of our enquiries, she solved them, she kept in contact with us till the issues were sorted out. Amazing. Thank you very much....
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Nov 07,2023
Nov 07,2023
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My agent Munise is excellent, reliable, steady and reasonable. She was beyond my expectations. While other agents from other agencies were not able to, Munise is patient, calm and steady and willing to help me sort out some complications that other agents were not willing ...
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Nov 07,2023
Nov 07,2023
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My agent Munise was excellent, reliable, steady and calm. While other agents from other big agencies were not able to help me, she was patient and competent. She was excellent from beginning till we got our apartment. The best house agent and agency I have ...
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Nov 04,2023
Nov 04,2023
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Munise has promptly supported me throughout the rental process with very efficient and quality customer service. She has been outstanding, couldn't ask for a better agent!...
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Oct 29,2023
Oct 29,2023
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Extremely fast and competent service, prior to signing the rental contract and all services offered by the agency in the later on stages.
In case I have any questions regarding my contract, or any maintenance issue, she is answering them swift and without much effort ...
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Sep 27,2023
Sep 27,2023
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Munise Is Great! She has helped me with many things including finding a place to rent and moving in. She has been very supportive and responsive on whatever I needed help with....
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Sep 27,2023
Sep 27,2023
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Great experience with Munise and Edita. Munise was extremely helpful and prompt with communications from our property viewings all the way to the tenancy agreement signing. Edita has also been brilliant with answering our queries after moving in. Overall a great experience with Henry Wiltshire, ...
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Sep 27,2023
Sep 27,2023
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Excellent service from Henry Wiltshire for six years. Very responsible and reliable both for tenant and landlord.
Special mention for Munise in Canary Wharf office who works tirelessly to ensure properties are in good condition and puts trustworthy tenants and caring landlords together.
HW highly ...
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Sep 25,2023
Sep 25,2023
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"I had the pleasure of working with my property agent, Mark Williams and I can confidently say that their assistance was invaluable throughout the entire process. Mark demonstrated exceptional knowledge and expertise in the real estate market, and their guidance was instrumental in helping me ...
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Sep 21,2023
Sep 21,2023
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Munise is absolutely excellent. She has been very helpful all the way through, from the first day when I tried to make an offer till now when I have moved in as a tenant. She is always kind and responsive. I can feel her energy ...
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Sep 21,2023
Sep 21,2023
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Munise restored our faith in good, honest property consultants. She’s the only consultant we have ever encountered that we could fully trust (!) as she cares not only about landlord’s interests and just letting the property, but also the tenants’ needs. She’s always ...
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Sep 21,2023
Sep 21,2023
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Prompt response, helpful answers, they even went the extra mile and left a welcome gift box for when we moved in. I am happy with this service and would definitely recommend....
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Sep 16,2023
Sep 16,2023
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Munise, have been absolutely fantastic, always quick to respond and provide excellent customer service. She made the whole process smooth and hassle-free. I can't thank her enough for her hard work and dedication. Keep up the great work, and I'm sure more happy tenants will ...
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Sep 12,2023
Sep 12,2023
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Munise is the best agent I’ve met during my flat hunt. After graduating from university and moving into London, I have been searching for flats for 3 months before I met Munise. She listened and cared about what I wanted and needed when looking for ...
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Sep 08,2023
Sep 08,2023
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I've rented a flat around East India area and moved in a few weeks ago. Some minor issues with flat but the agent has well communicated with the landlord and concierge. Munise and Editahave been especially helpful to chase up the problems. Quick reply and ...
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Sep 06,2023
Sep 06,2023
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Kelly Highfield and Munise Ibrahim
Providing good service, efficient and effective in identifying new tenant...
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Sep 01,2023
Sep 01,2023
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Munise's patience, knowledge and assistance with letting my property have played a crucial role in allowing me peace of mind that I am in safe hands....
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Aug 17,2023
Aug 17,2023
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Munise is the best estate agent! She helped me solved all possible issues and ensure the best experience for tenant moving in as well....
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Aug 16,2023
Aug 16,2023
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Munise was really helpful throughout the whole process . Thanks once again....
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Munise
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Kelly
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Nuvin
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Edita
Mark
Savannah
Tenant Fees
Pending
£180 (inc. VAT), On CompletionTenancy Arrangement Fee
Last updated on 01/12/2020, 3:51 PM by Kelly Gallagher DirectorOverall Fees
£48 (inc. VAT), On CompletionReferencing fee
Last updated on 06/11/2018, 3:59 PM by Kelly Gallagher DirectorOverall Fees
£180 (inc. VAT), On CompletionTenancy Agreement Fee
Last updated on 06/11/2018, 4:01 PM by Kelly Gallagher DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House 43-45
Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House 43-45
Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Letting Agent in E14 
Best Letting Agent in E14 
