50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Sep 24,2018
Sep 24,2018
0
people found
this helpful
this helpful
Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!
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Latest Reviews
24th Apr 2024
reviewed by 'Juanita'
13th May 2021
reviewed by 'Angus'
12th Mar 2021
reviewed by 'Susan Spencer'
3rd Sep 2019
reviewed by 'Francesca'
24th Sep 2018
reviewed by 'Efe'
15th Jul 2016
reviewed by 'Dan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £500 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 3 | 0 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 24,2024
Apr 24,2024
1
people found
this helpful
this helpful
If I could rate Connells Tunbridge Wells a 0 I would. Extremely poor customer service and lack of communication from the agents. To just name an example they provided a very very poorly written description for my house, even if the person struggled with grammar I ...
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May 13,2021
May 13,2021
1
people found
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To Lisa & Hannah
Good afternoon, thank you very much for your service and help . I received the official home insurance policy today.
Another very important thing is to thank Hannah.
Thank you very much Hannah. I was able to find our first home in the ...
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Mar 12,2021
Mar 12,2021
1
people found
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this helpful
Thankyou for my purchase and big Thankyou to Hamish who monitored sale every step of the way with efficiency and Curtesy
thru out I’m very happy
Kind thanks Susan Spencer...
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Sep 03,2019
Sep 03,2019
1
people found
this helpful
this helpful
Horrendous - save your precious time and money and use another agent. Never in my 15 years of renting have I experienced such awful management and customer service. Connells allowed me to move me and my young children into a house with broken doors, broken unsafe ...
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Sep 24,2018
Sep 24,2018
0
people found
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Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my ...
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Jul 15,2016
Jul 15,2016
1
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I rented a studio flat for one year in the centre of Tunbridge Wells and the process to move in was extremely smooth - from viewing to moving in took 11 days which was very efficient and the two agents mentioned were fantastic in their work ...
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Comment on agent fees
Fees were pretty standard for most letting agencies
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Mar 17,2012
Mar 17,2012
6
people found
this helpful
this helpful
There are many other reputable and better agents, that Connells in Tunbridge Wells, they are useless especially the letting manager she does not care if there are problems. I rented a flat through them the cleaning of the building was disgusting, Connells was in charge ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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