0% lettings valuation accuracy
31% lettings fee satisfaction
Sep 24,2018
Sep 24,2018
1
people found
this helpful
this helpful
I've unfortunately had the displeasure of working with this agency for 2 years, I understand student estate agents are going to attempt to take the piss but they really take it to a whole new level, so here's a brief list of what we've experienced with them.
1st year: Rooms were made of plasterboard and temperatures in winter were often below freezing at night and less than 5 degrees in the day with the heating on.
Radiator fell off wall and couldn't be attached as it was made of plasterboard so had to be drilled into a plank of wood.
Damp everywhere in my room which was 'fixed' by painting over it with white paint, rather than professionally done to avoid the issue in the future (a recurring theme in their houses).
Tried to charge us for cleaning, despite the fact they must have done the same with older tenants and simply not carried out said cleaning (proof in the fact that we found multiple newspapers down the back of our fridge from 2013, we moved in in 2016).
2nd year: Damp in my room, leading to 2 pairs of shoes and a coat getting ruined.
We were told that the electrics in the house needed to be urgently done and builders came in without prior notice during our exam period, when we asked why the work wasn't urgent prior to this we were simply told 'it wasn't urgent then' despite the entire house's electrics needing to be rewired, a job I might add that the builders messed up, resulting in our kitchen light turning off the power for the bottom two floors for a week and a half, but don't worry, this wasn't urgent enough for them!
Also found out that the stair bannisters were not of legal height and needed to be fixed, although other homelets properties definitely have lower bannisters and are much less safe? strange one that.
They used the house as storage, keeping a huge drinks fridge in our foyer for 6 months, when we asked why it was still there we were simply told 'it's there for a reason' - Great one guys love the A+ communication with your paying tennants.
Instead of coming out to do work to the house, we were instead provided with supplies to do it ourselves, (no I shouldn't have to paint over the damp in my room, that's not how it gets fixed).
The extractor fan in the kitchen (that didn't work for months) also wasn't attached to anything, so no air was going outside, just into the vent and back out into the kitchen.
Finally they charged us with cleaning the place despite it being almost unhospitable by human standards and claimed the walls were 'marked' meaning we each lost money.
1st year: Rooms were made of plasterboard and temperatures in winter were often below freezing at night and less than 5 degrees in the day with the heating on.
Radiator fell off wall and couldn't be attached as it was made of plasterboard so had to be drilled into a plank of wood.
Damp everywhere in my room which was 'fixed' by painting over it with white paint, rather than professionally done to avoid the issue in the future (a recurring theme in their houses).
Tried to charge us for cleaning, despite the fact they must have done the same with older tenants and simply not carried out said cleaning (proof in the fact that we found multiple newspapers down the back of our fridge from 2013, we moved in in 2016).
2nd year: Damp in my room, leading to 2 pairs of shoes and a coat getting ruined.
We were told that the electrics in the house needed to be urgently done and builders came in without prior notice during our exam period, when we asked why the work wasn't urgent prior to this we were simply told 'it wasn't urgent then' despite the entire house's electrics needing to be rewired, a job I might add that the builders messed up, resulting in our kitchen light turning off the power for the bottom two floors for a week and a half, but don't worry, this wasn't urgent enough for them!
Also found out that the stair bannisters were not of legal height and needed to be fixed, although other homelets properties definitely have lower bannisters and are much less safe? strange one that.
They used the house as storage, keeping a huge drinks fridge in our foyer for 6 months, when we asked why it was still there we were simply told 'it's there for a reason' - Great one guys love the A+ communication with your paying tennants.
Instead of coming out to do work to the house, we were instead provided with supplies to do it ourselves, (no I shouldn't have to paint over the damp in my room, that's not how it gets fixed).
The extractor fan in the kitchen (that didn't work for months) also wasn't attached to anything, so no air was going outside, just into the vent and back out into the kitchen.
Finally they charged us with cleaning the place despite it being almost unhospitable by human standards and claimed the walls were 'marked' meaning we each lost money.
Comment on agent fees
Bad, £210 and cleaning fees don't look like they get spent on cleaning.
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Latest Reviews
31st Jan 2021
reviewed by 'Olivia'
20th Feb 2019
reviewed by 'amanda'
6th Oct 2018
reviewed by 'Tenant'
8th Sep 2018
reviewed by 'amanda'
Opening Hours
Address
Homelets
47 Norfolk Square
Brighton
Brighton and Hove
BN1 2PA
01273 747485
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 31% | £498 | £725 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 2 | 14 | 0 | 0 | 0 | 0 | 0 | 1 |
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Jan 31,2021
Jan 31,2021
2
people found
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I rented with Homelets during my second year of uni and it was absolute hell. Within the first 24 hours of moving in, the house had to be fumigated because of a flea infestation which Patrick (manager) refused to believe until I came to him with ...
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Feb 20,2019
Feb 20,2019
2
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my son paid 8 months rent for a room he was unable to move into. because he signed a joint tenancy with several liability he was liable for 7 other tenants rent also. the stress and worry contributed to him leaving his degree course. he still has ...
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Comment on agent fees
bad
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Mar 18, 2019
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my son signed a joint tenancy with several liability so when another tenant did not pay his rent that amount was deducted form my sons deposit, that tenants guarantor was not charged. these tenancies are very unfair and stuents should be very wary of signing them. ...
“They are the worst agency i have ever dealt with and are focused soley on ripping off students....”
Dec 19,2018
Dec 19,2018
2
people found
this helpful
this helpful
They are rude and abnoxious, constantly patronising customers that have the smallest of problems that need fixing. Aswell as ignoring phone calls and emails when a serious problem is at hand. My house had no electricity for 2 weeks with major leaks that created a dangerous ...
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Comment on agent fees
Over charge students purpousfully as the market in brighton is overly subscribed leaving for a lack of choise when it comes to renting accomodation
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Oct 06,2018
Oct 06,2018
0
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Unfortunately I will be renting a student house through homelets for the next year. I wish I previously researched the company before signing my contract. I've never experienced so many issues with a property as I have in the last year of living in my ...
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Comment on agent fees
Way too expensive for what we are given and how we a treated! This house is not safe!!
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Sep 24,2018
Sep 24,2018
1
people found
this helpful
this helpful
I've unfortunately had the displeasure of working with this agency for 2 years, I understand student estate agents are going to attempt to take the piss but they really take it to a whole new level, so here's a brief list of what we've experienced with ...
read full review
read full review
Comment on agent fees
Bad, £210 and cleaning fees don't look like they get spent on cleaning.
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Sep 08,2018
Sep 08,2018
0
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avoid this awful letting agent and their terribly unfair tenancies, which are joint and several liability. my son never moved in to his student flat but still had to pay for other tneants unpaid rent, cleaning and keys. he paid 8 months rent for a room ...
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Comment on agent fees
high
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Aug 21,2018
Aug 21,2018
1
people found
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Do not use this company, recently moved our student children into one of their properties, no cleaning had been done, carpets were filthy, boiler wasn't working so no hot water anywhere in flat, crumbling wall in bedroom where damp is penetrating and wallpaper falling off, ...
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Comment on agent fees
High fees and even higher rent
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Oct 13,2017
Oct 13,2017
1
people found
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this helpful
Avoid at all costs. I have rented my property through Homelets for many years- seemingly not to have any issues with them. I requested an inspection visit this year to the property and was horrified. The condition of the place was appalling, maintenance work had ...
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Comment on agent fees
Awful- they don't do anything for their commission
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Oct 18, 2017
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Hello, I have just moved out from a dreadfully maintained property, I am wondering if perhaps it was the same one? What street was it on please? Homelets are always keen to blame the landlords from what I can see (and from my own experience) - it appears that they treat both sides as badly! ...
Oct 12,2017
Oct 12,2017
0
people found
this helpful
this helpful
Booked a viewing for a Friday afternoon (during work lunch hour) and couldn't find property, called up for help and discovered they had actually forgotten to put me in their calendar.
Re-arranged for Saturday the next day, lady to show us around (Rose) was 15 minutes ...
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N/A
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Oct 02,2017
Oct 02,2017
0
people found
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My son and 3 of his friends have moved into what I would describe as a disgusting property. I am sure it breaches all kinds of regulations for health and safety. They have complained and requested remedial action but so far only a token attempt at ...
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Sep 19,2016
Sep 19,2016
5
people found
this helpful
this helpful
Appalling customer service. The house our kids were moving into was in a poor state with aspects breaching building regs and safety issues. This was promised to be resolved and kids couldn't move in for 2 weeks. Communication about completion of works was poor at best ...
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Jul 20,2016
Jul 20,2016
0
people found
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Repeatedly asked for a breakdown of why they retained a huge part of my sons deposit (now approaching 1 year!). They have consistently failed to provide a costed breakdown of the money withheld and I suspect they invented a figure on the spot on moving out ...
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Sep 17,2014
Sep 17,2014
3
people found
this helpful
this helpful
Moved into the house with a broken thermostat which took them almost 3 weeks to fix, when all it needed was for them to take off the old one and put a new one on, something I myself could of done if I knew that was ...
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Sep 12,2014
Sep 12,2014
5
people found
this helpful
this helpful
Awful communication, takes a very long time to respond to emails or resolve issues after calls, unprofessional, clumsy attitude, staff have no idea what they are doing, constant referrals and zero attention span. Would have been easier and less expensive to let the property myself. ...
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Aug 31,2014
Aug 31,2014
4
people found
this helpful
this helpful
Homelets Brighton and Hove will extract as much money from you as possible. NOT NOT CAVE IN! if you're already signed and have handed in a deposit, fight them with your government protection scheme. They're bad, don't sign with them. They're not a big company ...
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Aug 08,2014
Aug 08,2014
5
people found
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this helpful
Terrible service. Staff are rude do not get back to you and more than that try to keep your deposit an example is trying to keep my daughters deposit because the roof developed a leak! Owner of Homelets shouts and hangs up on you if ...
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Sep 16, 2014
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We are having an awful experience with Homelets. We have compelling evidence that they will do anything to keep our deposit. I too am going to take the Watchdog and Rouge Trader route. It's been back and forth, a MyDeposit dispute and as much warning to all students out there. The property was mouldy, the boiler leaking and the list goes on. They are so irresponsible that they're risking lives. I want to warn every current tenant. They should not be allowed to trade. ...
Apr 25,2013
Apr 25,2013
0
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I,ve been a tenant for a year, good service especially maintenance and unlike my last agent no renewal fees, I can only praise them....
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Jul 17,2012
Jul 17,2012
2
people found
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this helpful
Great service, I have a seafront balcony flat which needs careful tenants, ended up with two dentists and the place was perfect..can only say great things about them....
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Feb 17,2012
Feb 17,2012
20
people found
this helpful
this helpful
BE WARNED!!! This agency is a DISGRACE. My daughter has been living in a appalling property since september after being told that work would be carried out before they moved in to start University. The agency have consistently supported a criminal landlord who has done ...
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Jul 01,2011
Jul 01,2011
3
people found
this helpful
this helpful
I've been a tenant with this company for a couple of years now. I can fully recommend this company, any problems I had with maintenance etc. they dealt with in no time at all....
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Sep 12, 2012
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This is obviously a review written by somebody that works for homelets, homelets are AWFUL. I've never met a single person with a good experience, I personally know people who have had ceilings fall through, toilets that have never been fixed, frequent viewings with no prior consent...I've even met somebody who went on holiday to return to a house with no roof, they started repairing the roof without informing the tenant and then the building stopped before the roof was complete. The staff are r ...
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