50% sales valuation accuracy
0% sales fee satisfaction
75% lettings valuation accuracy
60% lettings fee satisfaction
Sep 24,2018
Sep 24,2018
1
people found
this helpful
this helpful
We have recently had to move and needed to find somewhere quickly. Ali has been brilliant! Convinced us to view a property we weren't sure on and we loved it once we'd viewed. She has been nothing but helpful throughout and always got back to us promptly after any queries we had.
I have had to give 2 stars as Ali aside, we have found the fees seem incredibly high - we have paid just over £500 for referencing after having to provide a guarantor (although not needed from a credit point of view) because of an issue with the referencing agency wanting a self assessment - which after speaking to an accountant - is physically impossible to provide until 2019, however it was then decided by management at WHBrown that the only way around this was to provide a guarantor (costing us more money).
There were also numerous miss communications when it came to the referencing (a credit check and a couple of emails) after being advised certain information wasn't required, to at the last minute be told it would infact be required, which held things up in terms of getting an actual confirmation that we would be moving in to the house - with confirmation finally received less than 2 weeks before our move in date, leading to issues with needing to take time off work last minute. Overall we have found it to be more stressful than we felt needed on top of an already stressful last minute unexpected move, with miss communication between the agent and the referencing company playing a major role.
We personally would probably try to avoid using WHBrown in the future, but if we had to, Ali would be our go to as the issues we came across were out of her control and she has definitely been the one positive in an otherwise unnecessarily stressful move.
I have had to give 2 stars as Ali aside, we have found the fees seem incredibly high - we have paid just over £500 for referencing after having to provide a guarantor (although not needed from a credit point of view) because of an issue with the referencing agency wanting a self assessment - which after speaking to an accountant - is physically impossible to provide until 2019, however it was then decided by management at WHBrown that the only way around this was to provide a guarantor (costing us more money).
There were also numerous miss communications when it came to the referencing (a credit check and a couple of emails) after being advised certain information wasn't required, to at the last minute be told it would infact be required, which held things up in terms of getting an actual confirmation that we would be moving in to the house - with confirmation finally received less than 2 weeks before our move in date, leading to issues with needing to take time off work last minute. Overall we have found it to be more stressful than we felt needed on top of an already stressful last minute unexpected move, with miss communication between the agent and the referencing company playing a major role.
We personally would probably try to avoid using WHBrown in the future, but if we had to, Ali would be our go to as the issues we came across were out of her control and she has definitely been the one positive in an otherwise unnecessarily stressful move.
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Latest Reviews
8th Oct 2021
reviewed by 'Luke'
26th Aug 2020
reviewed by 'miss'
1st Oct 2019
reviewed by 'Pauline'
12th Feb 2019
reviewed by 'Happy'
24th Sep 2018
reviewed by 'Sian&Will'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £216,000 | £216,000 |
| Lettings | 75% | 60% | £525 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 3 | 4 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 08,2021
Oct 08,2021
0
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I have used W H Brown for nearly three years now and it has been a great experience. The team are always on hand to help you and your tenant out, nothing is too much and communication is always clear. I would recommend anyone considering ...
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May 25,2021
May 25,2021
0
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Really great service from Paula regarding my property management. We had an urgent issue whereby our drains were overflowing with sewerage in the garden. Paula was on to the issue straight away, arranged for someone to come out quickly and kept me updated along the ...
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Aug 26,2020
Aug 26,2020
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As this time has been so difficult with moving out William H Brown has been amazing helping us to still move into our new family home along with a baby on the way it's been stressful but with the help of WHB and our landlord ...
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Oct 01,2019
Oct 01,2019
0
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I have just purchased a buy to let property through William H Brown in Downham Market and I have to say I was really happy with the service that I received, both from Diane Overton on the sales side and Ben Penfold on the lettings ...
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Feb 12,2019
Feb 12,2019
0
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A speedy and efficient service during a stressful time for me. Abi smoothed the process, nice mix of proffesionalism and friendliness, Ben a gent.,viewed 2 properties before finding the right one and interest shown at all stages. It was nice to meet a "local lad" ...
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Sep 24,2018
Sep 24,2018
1
people found
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We have recently had to move and needed to find somewhere quickly. Ali has been brilliant! Convinced us to view a property we weren't sure on and we loved it once we'd viewed. She has been nothing but helpful throughout and always got back to ...
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May 29,2018
May 29,2018
0
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Excellent service ,very helpful .
Very easy move.
Ben and Richard were brilliant -- 5 Star service
Very much a hands on approach....
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No comment - reasonable
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Oct 26,2017
Oct 26,2017
1
people found
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Excellent and efficient service from Richard and Ben handling our house letting on several occasions. They go the extra mile, I would highly recommend this branch....
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Jun 14,2017
Jun 14,2017
3
people found
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Do not waste your time and money! They have lied so much to us it is unreal! Got told we moving on the 9th then it got cancelled! Then moving on the 16th that also got cancelled and now the new date is the 30th! ...
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Terribel
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Jan 09,2017
Jan 09,2017
7
people found
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this helpful
I have been disappointing with William H Brown in Downham Market since day 1, when after viewing a potential property I was promised a call back, which never happened. In the end I decided to rent the property with them, however since then I have come ...
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Sep 23,2016
Sep 23,2016
0
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Provided excellent service re our rental property - thorough, quick to get to grips with a difficult situation and resolve matters. Friendly and positive approach....
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Aug 09,2016
Aug 09,2016
4
people found
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Worst agent so far, I have been trying to get a call or email back from the regarding viewing a property they have listed. Gone via Rightmoves three times, emailed direct to office and still waiting, been 6 months in total so trying to get hold ...
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Mar 09,2016
Mar 09,2016
2
people found
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Worst estate agent ever. Problems with them when I sold my property problems with them when I rented from them. It has been 20 days since I left my rented property and stolen or deposit back or the £3000 in prepaid rent. Astonishingly poor service and lack ...
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Comment on agent fees
Charged me ‚£300 plus VAT for the privilege of this level of service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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