89% lettings valuation accuracy
90% lettings fee satisfaction
Sep 23,2018
Sep 23,2018
1
people found
this helpful
this helpful
We rented a property with Abode, and it has taken me a long time before deciding to fill this in, because we were both so upset with our treatment that we were to angry to do this justice.
I found the branch to be incredibly unhelpful and unsupportive. On many occasions they did not communicate between ourselves and the landlord, and they would take many days between emailing/phoning. For example, when it snowed we were left powerless, now this I am fully aware, is not their fault. But they were rude, and completely unhelpful in term of communicating what was being done - the landlord had said to them he was going to bring us a heater, they never bothered to even call us back to let us know this or when a person was going to come - just let us wait in for what turned out to be, when we spoke to the landlord, was for no reason.
They then moved students into the property above, that was also owned by our landlord, in what was meant to be a professional letting . These students had industrial speakers delivered in a transit van, left the door to our property open, had 60+ people come and go at all hours of the night, partying, most nights. Our flat literally shook, and when asked to come and listen/experience this the agency simply didn't bother.
Furthermore, the letting agency where unhelpful, and never passed any of this information to the landlord, whom was very distressed that he had been kept out of the loop, kept out of the loop for the many months that this had been going on. We got so desperate we had to call the non emergency police line - as at times you could not even be in our flat. This was so distressing, and I understand not directly their fault (though I question them agreeing to let to someone who clearly did not work) but through the whole experience not once did we recieve an apology or any form of help or guidance, there was simply 'nothing they could do'. I think they did go through some sort of warning with the students above, but this is after months and months of moaning, and having to stay away from our flat, they also again kept us out of the loop with that this was being done.
We decided we had to leave a flat we had been living in for nearly two years and even asked this letting agency to help us look at properties - to which when I asked would there be anything they could do to help with letting fees dues to our circumstances and being upable to live where we currently were - not in terms of having the swiped, but financially we could not afford to move again, this obviously was never an option or even discussed. The move was not planned and in the end we had to take a loan simply to get away from there, I have literally had days of work due to the stress/lack of being able to sleep and when I expressed this to the agency they were completely unresponsive.
Pete never answered his phone and was never in the office, I can only imagine how busy he is, and I understand this - but as our only point of contact this was a complete waste of time.
The landlord was friendly and supportive and in the end decided to communicate with us himself due to how rubbish the agents were being, but obviously we had to move from our home, which again may not be directly their fault but they made the whole experience completely unbareable.
I found the branch to be incredibly unhelpful and unsupportive. On many occasions they did not communicate between ourselves and the landlord, and they would take many days between emailing/phoning. For example, when it snowed we were left powerless, now this I am fully aware, is not their fault. But they were rude, and completely unhelpful in term of communicating what was being done - the landlord had said to them he was going to bring us a heater, they never bothered to even call us back to let us know this or when a person was going to come - just let us wait in for what turned out to be, when we spoke to the landlord, was for no reason.
They then moved students into the property above, that was also owned by our landlord, in what was meant to be a professional letting . These students had industrial speakers delivered in a transit van, left the door to our property open, had 60+ people come and go at all hours of the night, partying, most nights. Our flat literally shook, and when asked to come and listen/experience this the agency simply didn't bother.
Furthermore, the letting agency where unhelpful, and never passed any of this information to the landlord, whom was very distressed that he had been kept out of the loop, kept out of the loop for the many months that this had been going on. We got so desperate we had to call the non emergency police line - as at times you could not even be in our flat. This was so distressing, and I understand not directly their fault (though I question them agreeing to let to someone who clearly did not work) but through the whole experience not once did we recieve an apology or any form of help or guidance, there was simply 'nothing they could do'. I think they did go through some sort of warning with the students above, but this is after months and months of moaning, and having to stay away from our flat, they also again kept us out of the loop with that this was being done.
We decided we had to leave a flat we had been living in for nearly two years and even asked this letting agency to help us look at properties - to which when I asked would there be anything they could do to help with letting fees dues to our circumstances and being upable to live where we currently were - not in terms of having the swiped, but financially we could not afford to move again, this obviously was never an option or even discussed. The move was not planned and in the end we had to take a loan simply to get away from there, I have literally had days of work due to the stress/lack of being able to sleep and when I expressed this to the agency they were completely unresponsive.
Pete never answered his phone and was never in the office, I can only imagine how busy he is, and I understand this - but as our only point of contact this was a complete waste of time.
The landlord was friendly and supportive and in the end decided to communicate with us himself due to how rubbish the agents were being, but obviously we had to move from our home, which again may not be directly their fault but they made the whole experience completely unbareable.
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Latest Reviews
29th Aug 2022
reviewed by 'Sarah'
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reviewed by 'Hakim'
8th Jan 2021
reviewed by 'Walker'
26th Jun 2020
reviewed by 'Katie'
Opening Hours
Address
Abode Property Management Limited
132 Whiteladies Road
Clifton,Bristol
Avon
BS8 2RS
0117 973 8866
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 89% | 90% | £340 | £7,220 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 32 | 1 | 55 | 16 | 0 | 0 | 0 | 0 | 5 | 1 |
Areas covered
- BS8
- BS6
- bs1
- bs2
- bs4
- bs3
- bs5
- bs7
- bs9
- bs10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 15,2023
Jul 15,2023
2
people found
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See photos of human excrement after Abode had professionally ‘cleaned’ one of their properties. abode Property Management allow tenants to move into filthy, damp, mouldy, houses in total disrepair (that they promised to professionally clean). They often take inflated part of the deposit (despite the ...
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Aug 29,2022
Aug 29,2022
2
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A few years ago, when we moved overseas, we made the unfortunate decision of engaging Abode to look after our two properties in Bristol. This was, sadly, a serious mistake. There is absolutely nothing positive I can say about the experience.
Quite apart from a ...
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Aug 17,2022
Aug 17,2022
1
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One of the worst companies I’ve ever had to deal with. Unprofessional management , untrained and ill-informed staff , management all working from home and lack of support towards tenants. If I can give one piece of advice it would be not to use this company ...
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May 11,2021
May 11,2021
2
people found
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this helpful
Haven't even letted a property from this agent and yet here I am writing a review about this awful agency. Booked a viewing with a property, spent two hours travelling to Bristol only for them to tell me how the landlord doesn't want sharers. COMPLETE ...
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Jan 08,2021
Jan 08,2021
1
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HMO nightmare!!! - Avoid
Tenant in a 5-bed HMO where the property switched managing agents mid tenancy.
-Tons of people coming into the property during national lockdown (6+) even with some without face masks.
-No cleaning of shared areas.
-Multiple room inspections, pre-checkout inspection and final ...
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Jun 26,2020
Jun 26,2020
2
people found
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this helpful
Awful from the day we were given our keys ( ironic because they didnt even give us a full set of keys). Our inventory wasnt completed properally with no start meter readings (this was the missing key). Our property manager liam did not join us to ...
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Dec 17,2019
Dec 17,2019
2
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Very unhappy with the service from this lettings agency. We paid for a professional clean and they still found excuses to charge us for more cleaning. Shocking communication, rude staff and completely unnecessary charges....
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Dec 17, 2019
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(1)
We recently brought our flat through Mr. Csaba Toth of Frank Harris & Co estate agents at 87 Long Lane, London (020 7600 7000). Very happy with the service from Mr. Csaba Toth as he was efficient, professional and excellent at communicating with us on every aspect of the process. We can highly recommend him. He is always helpful if we had any questions and got back to us with answers quickly.
If you want to buy your house speak to him. ...
Jan 28,2019
Jan 28,2019
1
people found
this helpful
this helpful
Holly looks after the day to day running of my three properties and had done for a few years now. She does an excellent job. She's always on top of everything and if something needs doing is on it immediately. She always responds to emails ...
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Comment on agent fees
I think the agents fees are in line with the market but they offer a first class service.
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Sep 29,2018
Sep 29,2018
2
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I have been reading these reviews and I have no idea where the 5 stars are coming from and I expect most of them are fake and written by the company themselves. I'm a current tenant and Abode are completely unprofessional and rude. I would go ...
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Comment on agent fees
A percentage of your rent, so if you rent somewhere cheap they are cheaper, somewhere more expensive they are more expensive.
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Sep 23,2018
Sep 23,2018
1
people found
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this helpful
We rented a property with Abode, and it has taken me a long time before deciding to fill this in, because we were both so upset with our treatment that we were to angry to do this justice.
I found the branch to be incredibly ...
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Jun 19,2018
Jun 19,2018
0
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Abode provided excellent service throughout my tenancy in a 6 bedroom house. This was my second time using Abode after an already positive experience renting from them during my penultimate year of study.
They have been quick to respond to our queries and communicated extremely well ...
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Comment on agent fees
Good
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Jun 19,2018
Jun 19,2018
0
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Had fantastic experience renting a flat for 6 of us, final year students. I was the one taking the first pair of keys and doing inventory. After my compulsive inventory check and quite a lengthy email of queries, I returned to the house in September with ...
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Comment on agent fees
Reasonable market-rate fees.
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Jun 19,2018
Jun 19,2018
0
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Most professional student letting agents I have come across. Students are actually treated as tenants rather than an inconvenience. Well organised inventory and check out systems, with no unnecessary charges added upon leaving. When work was required on the properties it was completely quickly and ...
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Comment on agent fees
Agency fees seem to be standard across student agencies, no hidden fees or outrageous costs.
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Jul 17,2017
Jul 17,2017
0
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Just finished my tenancy in Bristol and have had nothing but positive experiences with Abode. Shortly after viewing the property, they helped us secure the property quickly, without hassle as well as providing swift maintenance during our stay. Would gladly recommend to a friend....
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Jul 13,2017
Jul 13,2017
0
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I found Abode were very professional and easy to reach. My housemates and I stayed in two houses over the course of our university degrees in Bristol and found that our experience was more pleasant when we used Abode....
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Comment on agent fees
The agent's fees were the same as elsewhere so only fair but still high
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Jul 12,2017
Jul 12,2017
0
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Having rented many student properties over my university career, I can safely say that Abode were the best by an absolute mile. They are reasonable and understanding on issues surrounding general wear and tear, and do not try to rip you off your deposit like ...
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Jul 12,2017
Jul 12,2017
0
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Just finished renting one of their student properties for the year. We received an excellent service all year - good with communication, repairs and upgrades - and very fair with the deposit/inventory. Would reccomend to all students...
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Comment on agent fees
Competitive fees and transparent with deposit and deposit repayment
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Jul 12,2017
Jul 12,2017
0
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having reached the end of my one year tenancy with abode i can safely say that they provide a 5* service with excellent communication throughout....
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Comment on agent fees
good
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Jul 12,2017
Jul 12,2017
0
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Abode were very organised and easy to rent with. Everything was clearly explained and they made renting stress-free. Whenever we needed to contact them they were available and always helpful. I would recommend this agent....
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Jul 04,2017
Jul 04,2017
0
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The service we received from Abode was fantastic. We were very good tenants and I can confirm that if you are polite and look after your house, then the letting company will treat you fairly!
Great experience, would definitely recommend!...
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Comment on agent fees
Good
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Jul 04, 2017
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Good afternoon Harinder, thank you so much for your kind review! We have thoroughly enjoyed having you as a Tenant for the past year. Please let us know if you are ever looking to rent in Bristol again! Thanks, Ellie ...
Jun 23,2017
Jun 23,2017
0
people found
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Abode did a great job finding us tenants in Stoke Bishop. They kept me informed throughout and were really responsive to my queries....
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Comment on agent fees
Fees were reasonable for service provided.
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Jun 23,2017
Jun 23,2017
0
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I had a great experience with Abode, from the moment I started looking at rental properties, right through to the day I moved out. The properties that Abode showed me matched the criteria I had set out, including budget, and I was really pleased with ...
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Comment on agent fees
Abode's fees seem to be aligned to the market rate.
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Jun 02,2017
Jun 02,2017
0
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All in all I have been really pleased with my Abode experience. Ellie and Amy worked hard to make mine and my partner's move as smooth and stress-free as possible. We will certainly look to Abode in future, although we are in no rush to ...
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Comment on agent fees
I thought the Agency fees were high.
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Jun 02,2017
Jun 02,2017
0
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Received excellent service from Abode to let my property. I was given the right advise about the monthly rental appropriate for my property . the property was advertised very well on popular web sites and interested prospective tenants were shown the property very promptly. Ellie then ...
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Comment on agent fees
The fees are very good value for money as the service is superb
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Jun 02,2017
Jun 02,2017
0
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Received excellent service from Abode to let my property. I was given the right advise about the monthly rental appropriate for my property . the property was advertised very well on popular web sites and interested prospective tenants were shown the property very promptly. Ellie then ...
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Comment on agent fees
The fees are very good value for money as the service is superb
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May 30,2017
May 30,2017
1
people found
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Helpful, quick and efficient. Arranging the viewing was easy, they took my question away and answered it, and then processing paperwork and vettting was done pro-actively and promptly....
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Comment on agent fees
Fees comparable with other agents.
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May 19,2017
May 19,2017
0
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Ellie was very helpful throughout this process, everything was made clear and all documentation was completed in a swift manner....
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Comment on agent fees
Quite expensive.
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May 22, 2017
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Hi Gareth, thank you for your kind words. If you have any queries or need help in finding a new property in the future please do get back in touch! Best regards, Ellie ...
May 17,2017
May 17,2017
0
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My second experience with Abode with a thorough, prompt, effective and extremely pleasant service on both occasions - I have nothing but praise for the staff I've been involved with...
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Comment on agent fees
Good fees
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May 22, 2017
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HI Amanda, it was an absolute pleasure finding you some suitable Tenants. We very much look forward to working with you again next time! All the best, Mike and Ellie ...
May 17,2017
May 17,2017
0
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Really friendly and helpful staff, both showing the property and assisting with the paperwork and the moving date fixed. Would definitely recommend!...
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May 22, 2017
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Thank you very much Pooja! We hope you are very happy in your new home. All the best, Ellie and Amy ...
May 15,2017
May 15,2017
0
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Abode were really accommodating with our viewing times, and made it quick and easy to sign contracts by putting them online. Would recommend highly....
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May 15, 2017
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Hi Rob, Thank you very much for your kind words! It means a lot to us and I am glad that you found the online signing system helpful. Let us know if you need anything at all. Kind Regards, Ellie McMahon ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please email [email protected] for our full complaints procedure. We welcome comments, compliments and suggestions too!
Last updated at 9:49 AM 24/04/2017 by Ellie McMahon
