57% sales valuation accuracy
0% sales fee satisfaction
38% lettings valuation accuracy
65% lettings fee satisfaction
“Bad customer service, no communications, hidden fees, misrepresentation. Lack of competency....”
Sep 15,2018
Sep 15,2018
7
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Hidden fees, misrepresentations, lack of communication & competency, bad office politics are only some of the issues we encountered with Chase Evans. Their agents are helpful only until you sign the contract. After that, there's barely any communication and assistance. On top of that I must add Chase Evans employees were rude on the phone and disinterested in helping us at all. I've found them very unprofessional & lacking basic skills in customer service. Our emails and calls were bouncing off from one employee to another, leaving them (and us) more confused than ever. It seemed like they did not communicate with each other at all, even they work in a shared office space desk-to-desk.
Before we signed the contract, Camilla advertised the flat to us by boasting about its facilities: residents' swimming pool & gym. When we arrived, it turned out there was nothing around but a construction site. Over the course of 12 months we stayed there, the facilities have not been built yet.
Our bathroom was located above the front door. Because of lack of response to many of our emails, we have gone about 3 months with a leaking shower and no idea of when the repair works would commence. Our emails seemed to have been bounced off from one employee to another, leaving us confused and unable to fix the leak. Chase Evans employees seemed to be confused about whichever of their employees is assigned to each property. Finally, the water damage penetrated the adjacent wooden panels above the front door, with water leaking directly onto the pavement outside.
Our experience with the Attic Inventory and the return of deposit has not been better. The checkout report has been substantially more detailed and contained more photos than the check-in inventory. Additionally, it included a charge for "missing mirrors" which were not present at all in the first place. We had point this out ourselves and prove it with the hard copies of the check-in reports we had saved. When we asked Chase Evans to access the check-in reports themselves, they claimed that a portion of their past emails & data has been lost due to a fault in their internal systems.
We moved out mid-June and did not receive our deposit back until late August. Within that timeframe, I have been trying to reach my Property Manager almost on a daily basis (both emails and phone calls), most of the times unsuccessfully. On the phone I've been hearing explanations such as "Oh I'm sorry he's just gone for his lunch break", "Unfortunately he is not in the office today", "Sorry, he is just in the meeting right now", "I'm sorry he will be busy the whole day today in multiple meetings" and even "I'm sorry, he's unable to receive calls right now as his computer broke down".
On one occasion where I was told my Property Manager "has just gone into a meeting and is unable to speak with me", I insisted that I would be put on hold until he is finished. I was discouraged with "the meeting will take at least half an hour", yet I still insisted that I was put on hold. Hold signal sound, then couple of seconds later I was put through on the call with my Property Manager successfully.
Other phone call, when I asked for my Property Manager, I was informed he actually had quit the company. When I asked who has taken over our property (and our case of getting the deposit back), they were unable to give me a clear answer. I got "let me just check that for you quicklyâ¦", got put on hold, then line dropped dead.
A few unsuccessful phone calls later, I managed to speak with one of the ladies who provided me with the name of the Chase Evans agent that has taken over our case. Unfortunately, it was just as hard to reach him, as he seemed to be either on his lunch break or in meetings at all times. At last, I got put through and spoke with him. He informed me that when our previous Property Manager left, he had not passed on any of his emails. He said he was unable to access any of the past data, and presented this as the reason of our deposit being delayed.
Before we signed the contract, Camilla advertised the flat to us by boasting about its facilities: residents' swimming pool & gym. When we arrived, it turned out there was nothing around but a construction site. Over the course of 12 months we stayed there, the facilities have not been built yet.
Our bathroom was located above the front door. Because of lack of response to many of our emails, we have gone about 3 months with a leaking shower and no idea of when the repair works would commence. Our emails seemed to have been bounced off from one employee to another, leaving us confused and unable to fix the leak. Chase Evans employees seemed to be confused about whichever of their employees is assigned to each property. Finally, the water damage penetrated the adjacent wooden panels above the front door, with water leaking directly onto the pavement outside.
Our experience with the Attic Inventory and the return of deposit has not been better. The checkout report has been substantially more detailed and contained more photos than the check-in inventory. Additionally, it included a charge for "missing mirrors" which were not present at all in the first place. We had point this out ourselves and prove it with the hard copies of the check-in reports we had saved. When we asked Chase Evans to access the check-in reports themselves, they claimed that a portion of their past emails & data has been lost due to a fault in their internal systems.
We moved out mid-June and did not receive our deposit back until late August. Within that timeframe, I have been trying to reach my Property Manager almost on a daily basis (both emails and phone calls), most of the times unsuccessfully. On the phone I've been hearing explanations such as "Oh I'm sorry he's just gone for his lunch break", "Unfortunately he is not in the office today", "Sorry, he is just in the meeting right now", "I'm sorry he will be busy the whole day today in multiple meetings" and even "I'm sorry, he's unable to receive calls right now as his computer broke down".
On one occasion where I was told my Property Manager "has just gone into a meeting and is unable to speak with me", I insisted that I would be put on hold until he is finished. I was discouraged with "the meeting will take at least half an hour", yet I still insisted that I was put on hold. Hold signal sound, then couple of seconds later I was put through on the call with my Property Manager successfully.
Other phone call, when I asked for my Property Manager, I was informed he actually had quit the company. When I asked who has taken over our property (and our case of getting the deposit back), they were unable to give me a clear answer. I got "let me just check that for you quicklyâ¦", got put on hold, then line dropped dead.
A few unsuccessful phone calls later, I managed to speak with one of the ladies who provided me with the name of the Chase Evans agent that has taken over our case. Unfortunately, it was just as hard to reach him, as he seemed to be either on his lunch break or in meetings at all times. At last, I got put through and spoke with him. He informed me that when our previous Property Manager left, he had not passed on any of his emails. He said he was unable to access any of the past data, and presented this as the reason of our deposit being delayed.
Comment on agent fees
A lot of agent fees, hidden fees and costs. Definitely not recommended.
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Latest Reviews
4th Dec 2024
reviewed by 'Arjunkrishna'
15th Oct 2024
reviewed by 'Rittika'
26th Mar 2024
reviewed by 'Maria'
19th Oct 2023
reviewed by 'Wu'
Opening Hours
Address
Chase Evans
St. Davids Square, 320 Westferry Road
London
Greater London
E14 3QL
020 7510 8444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 0% | £0 | £0 |
| Lettings | 38% | 65% | £550 | £3,780 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 51 | 39 | 3 | 0 | 9 | 0 | 3 | 5 |
Areas covered
- E14
- Docklands
- E1
- City
- E16
- Canary Wharf
- N7
- E3
- SE10
- SE1
- SE13
- E20
- SE17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 04,2024
Dec 04,2024
0
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Stayed in a beautiful property managed by chase evans for 3 years. Never had any issues and our stay was very peaceful. Great job everyone!
I don't remember everyone helped me during my stay here, but some names I remember and did a great job are ...
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Oct 15,2024
Oct 15,2024
0
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Amazing and very swift response by Murat Colak from the East Property Management team...
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Apr 26,2024
Apr 26,2024
0
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Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are the not great at communicating at all.
Dealt with them for 3 years and every time I tried asking them to bring someone to fix something they ...
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Mar 26,2024
Mar 26,2024
0
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Since Aurora from Chase Evans Property Management took over as our property manager all queries are answers quickly and in a very professional matter. I have no need to follow up which is very important. Couldn’t be happier by having her looking after us....
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Oct 19,2023
Oct 19,2023
0
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Kimberly Fernandes provides with a good customer service. Thank you....
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Nov 10,2022
Nov 10,2022
0
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Outstanding and professional service
Professional rental process. The staffs are professional and helpful which is stress free . They response every communication on timely manner with positive outcome. Would definitely recommend Chase Evans...
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Aug 31,2022
Aug 31,2022
0
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I had very happy and good experience with Chase Evans. The staff Immanuel Teferi was very helpful and professional.
I strangely recommend Chase Evans if anyone for the future property deals.
Much appreciated
Rachel Dai...
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Aug 02,2022
Aug 02,2022
0
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Chase Evans is great estate agency company and 5 star service from each member of staff.
Recently had very good experience with Murat Colak, he had been wonderful with swift response and actions on any issue reported and for any help or information needed.
I do ...
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Jun 23,2022
Jun 23,2022
0
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Xin has been very helpful and efficient with all the issue I presented him, he responded promptly every single time....
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Mar 09,2022
Mar 09,2022
0
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Excellent support on various queries that I have raised over the past few months after staying at a place let my Chase Evans. The Property Managers have always been responsive and helped close the queries sooner than expected. Antonino Ranno & Murat Colak are brilliant property ...
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Feb 22,2022
Feb 22,2022
0
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Murat C. Was great help and reliable, always helpful when I need help. Word limit word limit word limit have a good day....
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Feb 10,2022
Feb 10,2022
0
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Than you for your prompt service Murat Colak. he was really helpful and kind to take care of our water leakage issue....
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Sep 24,2021
Sep 24,2021
0
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Chase Evans is one of the best property consultants in uk. They helped me with my property search and my checkout with Louis Marrit was awesome 👏 5* service....
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Aug 09,2021
Aug 09,2021
0
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Chase Evans helped me sort out the apartment and also for any property management. Fantastic service. Keep up the good job....
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Jun 08,2021
Jun 08,2021
2
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BEWARE of Chase Evans.
Already during our tenancy (4.5 years) they've always been slow and unresponsive.
Once we our tenancy ended, they stopped (almost) any contact with us and haven't yet returned our deposit after 3 months of us leaving the property. They say it takes up ...
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Jun 03,2021
Jun 03,2021
0
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Louis Marritt was very nice with me. He sort out the issue as fast as he could. He did an excellent job with us. We are very pleased with him...
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May 29,2021
May 29,2021
0
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Terrible agency. They have good properties to rent but they won’t solve any issues when you are actually living there. Also, do not rent here if you want your deposit back. They will lie about the conditions of the flat with the intention of ...
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May 13,2021
May 13,2021
1
people found
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Very bad agency clearly they didn’t want to deal with anything at all. As same time 2 years after when I moved out they wanted me to pay for one pint beer glass ? which I don’t even remember which glass they were talking about, ...
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Mar 15,2021
Mar 15,2021
0
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Extremely helpful.
The whole buying process was especially tough and stressful, but Alex was very helpful and made a lot of problems easier to deal with and resolve. The communication was impeccable and all my queries were always promptly answered. He also did a lot ...
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Feb 06,2021
Feb 06,2021
0
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Amelia from Chase Evans is super at her job! She has great communication skills and is very on top of sorting any issues or questions you may have. She always gets back to you in a timely manner. I have really appreciated her help during ...
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Jan 26,2021
Jan 26,2021
0
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Muhammad carr was very fast in replying back to me, fixing my issue beyond my expectations and was thoughtful throughout...
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Dec 01,2020
Dec 01,2020
0
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Fatima sorted out the dreadful previous tenants who left our property in a complete tip, managing to return our tenants' deposit, and helping ensure we were able to re-let quickly...
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“Smooth movin but pathetic move out - still waiting for my deposit - worst agency for tenants...”
Nov 05,2020
Nov 05,2020
1
people found
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I dealt with Chase Evans and was a tenant on 47, The Sphere.
I read a lot of negative reviews on google about your company - ppl complaining mainly about not getting deposit.
I thought of never dealing with your company. But i had liked a ...
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Oct 03,2020
Oct 03,2020
0
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Chase Evans have a friendly and helpful team who always pick up the phone, I would go to them again for housing needs in the future!...
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Jul 28,2020
Jul 28,2020
0
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Needed our toilet fixed. Quick and simple to get in touch and organise a date for someone to come fix it....
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May 21,2020
May 21,2020
0
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Great service: Fast response and efficient delivery
I've worked with Michael Benta and Lisa Tang, who worked very hard to get the best deal for me. I'm very grateful and looking forward to my new home....
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Mar 24,2020
Mar 24,2020
2
people found
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this helpful
Scam
Top scam artists , hold deposit, charge extortionate fees, inventory checks are rigged. I rented from these scammers 5 years ago, still have flashbacks of the experience....
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Feb 06,2020
Feb 06,2020
4
people found
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These guys are legal crooks...quick to chase u to pay up on time, but slow on anything that is their responsibility! Staff always changing always delaying any action. No decision on amount or deposit refund 4months after moving out of Landmark E. Tower! Now ...
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Nov 01,2019
Nov 01,2019
3
people found
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33 Plymouth Wharf - Claudio and Carol - do not rent from them. Chase Evans tool a holding deposit of £300 and never removed the property from the market. The property had rats coming into the toilet and sewage backing into the shower. All of the furniture ...
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Jun 27,2019
Jun 27,2019
6
people found
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If I could give no stars I would. The incompetence and unprofessionalism of this company are unfathomable! Everything was great until we gave them our money. The day we went to move the there were no keys and the parking space that was specified in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:37 PM 08/11/2016 by Adam
