100% sales valuation accuracy
83% sales fee satisfaction
Sep 14,2018
Sep 14,2018
2
people found
this helpful
this helpful
Very poor experience with this office. Poor service stemming from poor management. I have had my offer accepted by the vendor nine (9) months ago and contract exchange has not yet taken place! Still ongoing. Branch manager Andrew Wallington who should be dealing with the project, continuously on leave and taking days off. Just a general lack of involvement. Even incompetence has its limits.
I have had to personally chase for updates for the majority of the 9 months with Mr Wallington's colleagues, who of-course scarcely know what is going on. Finally, I have come to a position where I am forced to bow out. Having already raised this issue with the Regional Manager- Jacqui White. Her response was essentially it is a "busy office", there are no "notes on the system" to confirm [my] complaints and if you remain dissatisfied, refer your complaint to the customer relations manager. I will now be taking this up with the The Property Ombudsman. I certainly will not be contacting Haart for any further dealings and would recommend this office only as one to avoid.
I have had to personally chase for updates for the majority of the 9 months with Mr Wallington's colleagues, who of-course scarcely know what is going on. Finally, I have come to a position where I am forced to bow out. Having already raised this issue with the Regional Manager- Jacqui White. Her response was essentially it is a "busy office", there are no "notes on the system" to confirm [my] complaints and if you remain dissatisfied, refer your complaint to the customer relations manager. I will now be taking this up with the The Property Ombudsman. I certainly will not be contacting Haart for any further dealings and would recommend this office only as one to avoid.
Comment on agent fees
Bad
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Latest Reviews
14th Sep 2018
reviewed by 'Aleur'
29th Nov 2016
reviewed by 'N'
17th Aug 2016
reviewed by 'Rickster72'
4th Aug 2016
reviewed by 'Marc'
1st Aug 2016
reviewed by 'Kam'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 83% | £240,000 | £384,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 0 | 2 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 14,2018
Sep 14,2018
2
people found
this helpful
this helpful
Very poor experience with this office. Poor service stemming from poor management. I have had my offer accepted by the vendor nine (9) months ago and contract exchange has not yet taken place! Still ongoing. Branch manager Andrew Wallington who should be dealing with the project, ...
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Comment on agent fees
Bad
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Nov 29,2016
Nov 29,2016
0
people found
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this helpful
After an initial meeting with Sam, myself and my wife decided to use the Harold Wood branch of Haart to sell our home. All the way through the there process there was a professional and friendly service from all members of the team. They understood ...
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Comment on agent fees
Good
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Nov 30, 2016
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(1)
Hi N & D,
Thank you for your kind review of our Harold Wood branch. We're pleased to hear they delivered a professional and friendly service throughout. We will pass this feedback on,
Regards
Ross ...
Aug 17,2016
Aug 17,2016
0
people found
this helpful
this helpful
Me and my wife recently sold our property through Haart Harold Wood, The service we received was excellent from start to finish.
I would personally like to thank Michael Golding not only did he sell my house as quick as he said he would. He ...
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Comment on agent fees
good
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Aug 18, 2016
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(1)
Hi Rickster72,
We're pleased to hear you received an excellent service from our Harold Wood branch. Good luck with your new purchase and have an excellent day!
Regards
Ross ...
Aug 04,2016
Aug 04,2016
0
people found
this helpful
this helpful
Having completed my purchase in the last couple of days I would like to take this opportunity to say how helpful and cooperative I found Haart throughout the whole process. Special mention to Mickie who initially showed me the property and was always on hand ...
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Aug 04, 2016
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I cannot found a fault, Haart Harold Wood has been 100% outstanding, thank you and a special thanks to Michael, who was always available to assist and answer queries. You are a star!
Thank you for your patience, your understanding, your support, and your hard work. You made the whole journey agreeable.
Kind regards,
P. ...
Aug 02,2016
Aug 02,2016
0
people found
this helpful
this helpful
I recently used Haart to sell my current property and purchase another property... Unfortunately I initially decided to go multi-agent and used a second well known unnamable estate agent, Haart were in a different league all together and outshone the second agent a million to ...
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Comment on agent fees
Before we used Haart we assumed their service would be costly in comparison to smaller local agencies, I would defiantly say you get what you pay for and I would have been happy to pay more for the service I received, regardless of price defiantly value for money!
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Aug 02, 2016
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Hi Nic P,
Thank you for your review of our Harold Wood branch. We're pleased they provided a helpful and supportive service throughout. We will pass this feedback on.
Regards
Ross ...
Aug 01,2016
Aug 01,2016
0
people found
this helpful
this helpful
I first spoke to Michael about 3 months ago when I was looking to purchase 2 properties in the Harold Wood area. I explained over the phone what I was looking for and my maximum budget. Within 2 weeks Michael had found me a property that was right ...
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Comment on agent fees
I was buying the property so there were no fees.
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Aug 01, 2016
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Hi Kam,
Thank you for your review of our Harold Wood branch. We're pleased you received a swift and informative service throughout. We will pass this feedback on.
Regards,
Ross ...
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