Pymm and Co Estate Agents
Norwich, NR1
2.9/5, 67 reviews
46% recommended
91% sales valuation accuracy
86% sales fee satisfaction
75% lettings valuation accuracy
61% lettings fee satisfaction

“Absolutely disgusting treatment of young people...”

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Sep 12,2018
Minithumbdown
By: 'Lauren'
Sep 12,2018
7 people found
this helpful
From day one, moving into 5 Magdalen road, has been a complete nightmare.
Originally the house was £900pcm, until they learnt the four of us were not a family, but rather 2 couples. They immediately pushed the rent up £1000pcm. I do understand the logic behind this as we were deemed as single people.
After booking a house viewing, I was left waiting as the agent was 10 minutes late to arrive. I was shown a slightly messy house, but students were still living there and I imagine they were given little to no notice of viewings.
When we reached the final bedroom, there was drug paraphanalia littered across the room which the agent decided to ignore. I never mentioned it at the time as I liked the property.
We paid all our fees and deposits and were given a date for when we were to get the keys.
When this day arrived (and we had completely vacated our previous tenancy, rendering us technically homeless)
We were told by the house was not ready and needed paintwork of doors, skirting boards and windows. We were in pieces and had to resort to sleeping on the floor of a nearby pub owned by a friend.
Intermittently we passed be property to check progress. Nobody was there and NOTHING had been done.
We begged the landlord to let us to move in as our friend needed the room back. He told us the work was being done and any hold up was due to Pymm and Co.
We went to the Berr street branch and spoke directly to the agents, who blamed the hold up on the landlord.
Obviously, both complete lies

Eventually by June 3rd, the landlord bowed to pressure as we had become desperate.
He agreed, on the terms, that we would allow all the decorating to be done within a fortnight whilst we were in residence. We kept all furniture in the centre of the rooms to make the decorators jobs easier.
Nobody came...ever.
The house was far from perfect on arrival but we accepted that due the knowledge that both the landlord, and the agency, didn't want to spend a penny on making it better, and all of working full time, we had no opportunity to fight the cause.

Within the first few weeks, we found the attic was full of previous tennants property.
The door lock and all the metal window handles fell off.
The base board under the sink fell off due to water damage. I could see that someone had used a small amount of wood glue to try to hide this problem.
The majority of the house was riddled with black mould, despite being promised the windows would be replaced, or at the very least, we would be provided with dehumidifiers. Neither of these things happened in the 3 years we lived there.

After the first house inspection, we were blamed for the mould. We were paying £200 p/m on heating in an attempt to dry the rotting walls. We spent countless, countless amounts on mould and mildew products. Obviously this made no difference in the long run.
So every inspection, we were told the same thing, and we're even given a pamphlet on how to control mould!?
We kept arguing that we were doing EVERYTHING we could. We had bills to prove it. We were ignored.

We decided to move out due to the awful treatment.
We cleared the property of our possessions and cleaned the house by bleaching, dusting, hoovering and wiping the walls as best we could. Obviously after 3 years, some scuffs from furniture were still visible. We assumed the landlord would 'decorate' the house for the next tennants like we had been promised.
I can honesty say the house was in the same state as when we'd moved in.

We knew from the start that both the landlord and agency would try and get every single penny out of us that they could, so we took photos of the property in its entirety and made sure we updated the inventory
thoroughly to protect ourselves at the end of the tenancy.

After leaving, we were contacted by Pymm and Co and were told that the property was ''disgusting'' and that we hadn't done any cleaning at all, therefore would likely the majority of our damage deposit.
We then brought up the inventory which we received much later than usual (we literally asked 10 times for it to be sent to us. It's as if they didn't want us to be able to protect ourselves)
It proved that we'd notified them of all the damages they were trying to bill us for.
The reply was literally ''Oh''...nothing more.

We expected this as our treatment during the tenancy, had been abisimal, and obviously they would make any excuse to keep our deposit.

The final, disgusting, unbelievable insult was we were sent an image of two small perfume bottles left on the floor, as a result of carrying furniture down the stairs.
It was implied the bottles contained heroin and the landlord extremely concerned.
We have now been told that the entire house will need to cleaned by Bio specialist team as its a health and safety concern.
We were told we would HAVE TO pay for this which would take the majority of our £1500 damage deposit.
We are in shock. I have never insulted in my life. We kept the house clean and even built flower beds in the garden so to be accused of being a heroin addict is something I will not take lying down.
We immediately called Pymm and Co to querie this ridiculous claim. They reviewed the images and agreed they were obviously perfume bottles. We were offered no apology!!
Obviously both the landlord and the agency know themselves to be greedy, incompetent and ignorant and would obviously stoop that low to keep our deposit.

After being basically called an addict, the money is irrelevant but I shall be doing everything in my capacity to shed on this injustice.
I can't begin to explain how offended we are.

Avoid this company unless you're intelligent enough to not be taken advantage of.

I look forward to a responce.

Regards,
Lauren Bowles
Comment on agent fees
Very expensive but as expected
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Opening Hours
Address

Pymm and Co Estate Agents
4 Ber Street
Norwich
Norfolk
NR1 3EJ
01603 305805

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 86% £165,000 £285,000
Lettings 75% 61% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 4 6 17 7 1 8 1 2 13
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Tennants and Landlords Beware...”

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Apr 30,2023
Minithumbdown
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Apr 30,2023
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Jul 25,2022
Minithumbdown
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“Thank you to Leon who was helpful and friendl......”

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May 11,2022
Minithumbup
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By: 'Penny'
May 11,2022
0 people found
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Thank you to Leon who was helpful and friendly. Kept me informed throughout the sale process. Would recommend Pymm and Co....
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“LETTING FLATS...”

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Oct 20,2021
Minithumbup
mel
By: 'Robert James Wormall'
Oct 20,2021
0 people found
this helpful
I have been dealing with Pymm & Co for over seven years now and Mel for at least five. Whenever I contact them I have also found them very efficient and seem to be able to vet the applicants very thoroughly and quickly. When you hear ...
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“Buying a property through Pymms I found staff......”

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Aug 25,2021
Minithumbup
By: 'Pam Eagling'
Aug 25,2021
0 people found
this helpful
Buying a property through Pymms I found staff very efficient and friendly with great advice given too. If it wasn't for a member of staff here I wouldn't have completed my sale last day of June so I am completely grateful....
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“I recently purchased a property through Pymm ......”

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Aug 24,2021
Minithumbup
By: 'Nicola'
Aug 24,2021
0 people found
this helpful
I recently purchased a property through Pymm and Co and was very happy with the service. Rachel Ingleby was very helpful and kept me updated throughout. She was quick to answer any queries I had and helped push the purchase through towards the end of ...
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“Overall I have been extremely dissatisfied wi......”

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May 26,2021
Minithumbdown
Deborah
By: 'Disappointed'
May 26,2021
3 people found
this helpful
Overall I have been extremely dissatisfied with Pymm and Co's as an agent, in terms of their poor customer service, lack of proper communications, inefficiency, disorganization, and inability to manage properly works that were required at my property. Throughout the period that Pymm and Co ...
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Comment on agent fees
Throughout the period that Pymm and Co were 'managing' my property, I was surprised at the high cost of works conducted by their contractors. I have since heard from 3 separate contractors that Pymm and Co charge 'hidden commission' on all works done at properties they manage. There was nothing in the contract, and I would not have agreed to it had I know about it.
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“Professional friendly help with buying our ho......”

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May 06,2021
Minithumbup
Leon
By: 'Julie Norton'
May 06,2021
0 people found
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Professional friendly help with buying our house which had a few hold ups along the way which were sorted out thanks to Leon for his help...
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“From initial valuation by Jack & interaction ......”

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Apr 29,2021
Minithumbup
Leon
By: 'Kim'
Apr 29,2021
1 people found
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From initial valuation by Jack & interaction with Leon Ramsden Operations Manager, the service has been excellent. The whole process can seem stressful but with Leon's straight forward approach & support the sale of our house has gone through. So thank you Leon for your unwavering & calming ...
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“Very easy to deal with and welcoming. Just si......”

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Apr 19,2021
Minithumbup
Stuart
By: 'Patrick Seabourn'
Apr 19,2021
1 people found
this helpful
Very easy to deal with and welcoming. Just simple which is refreshing these days. Viewing was quick but informative. Landlord was lovely to...
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“Black Mould...”

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Apr 15,2021
Minithumbdown
By: 'Dylan Bailey'
Apr 15,2021
3 people found
this helpful
Pymm & Co were more than happy to rent out a dangerously mouldy house to a family, a serious health hazard. They don't seem to think that they have any responsibility to the people who use their agency to rent a house. If you rent through ...
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“Damp and Mouldy House...”

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Apr 08,2021
Minithumbdown
By: 'Charlie P'
Apr 08,2021
1 people found
this helpful
Pymm and Co have rented out a home in a disgraceful condition to my friends, with damp and mould on the ceiling, walls, and under the sink, as you can see from the pictures attached below, and has damaged the personal belongings of the tenants. ...
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“My Pymm and co experience was nothing but ex......”

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Apr 07,2021
Minithumbup
Deborah
By: 'Christopher'
Apr 07,2021
0 people found
this helpful
My Pymm and co experience was nothing but excellent from start to finish of my 6 month tenancy. From getting the keys to handing them back . If I had any issues with the property of which there wasn't many it couldn't have been dealt with any ...
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“I have dealt with pymm and co for a number of......”

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Apr 07,2021
Minithumbup
Deborah
By: 'Christopher'
Apr 07,2021
0 people found
this helpful
I have dealt with pymm and co for a number of years from my first dealings to present I have always been impressed with the reliable proffesional service I have recieved...
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“Horrible Agency! AVOID!...”

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Apr 07,2021
Minithumbdown
Stuart
By: 'Denzil'
Apr 07,2021
2 people found
this helpful
Horrible agency. They don't care about tenants and would rather try to ignore/silence them than fix their horrible property or make amends with the tenants they've wronged....
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“Disgusting service, rented house FULL of mould & damp...”

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Apr 06,2021
Minithumbdown
By: 'Magdalena'
Apr 06,2021
3 people found
this helpful
My partner and I were with Pymm & Co for 6 months. For the entirety of our tenancy the house was covered in black mould as a result of severe damp that Pymm & Co avoided doing anything about. Our belongings were ruined as a result, we had ...
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“If I could give 0 stars I would. Pymm & Co di......”

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Apr 05,2021
Minithumbdown
Stuart
By: 'A'
Apr 05,2021
5 people found
this helpful
If I could give 0 stars I would. Pymm & Co did not deal with damp and mould in their property, and then re-let without fixing the issues while hiking the rent. AVOID!...
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“Rented mould with a house around it...”

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Apr 05,2021
Minithumbdown
By: 'Chris K'
Apr 05,2021
5 people found
this helpful
Pymm & Co rented a home that was clearly unfit for human habitation to an NHS worker and their partner. Damaged their belongings and took a toll on their mental health, all during a pandemic! No help given - only recommended that the tenants buy a ...
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“IGNORING ISSUES OF DAMP AND MOULD...”

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Apr 05,2021
Minithumbdown
By: 'Charlie'
Apr 05,2021
3 people found
this helpful
Continuing to avoid issues regarding damp and mould in one of their properties, and treating tenants poorly. Terribly company, definitely AVOID!!...
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“Terrible Mould...”

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Apr 05,2021
Minithumbdown
Stuart
By: 'Ewan'
Apr 05,2021
3 people found
this helpful
Pymm and Co have refused to act to compensate their customer Magdalena after forcing her to live in a mould covered property, they repeated forced her to pay for the costs of living in a unlivable property. Absolutely disgusting....
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“Pymm & Co rented out a property full of damp ......”

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Apr 05,2021
Minithumbdown
By: 'Niahl'
Apr 05,2021
4 people found
this helpful
Pymm & Co rented out a property full of damp and mould, and refused to see the necessary repairs done to the house to make it in a safe, liveable condition. They clearly treat their tenants with nothing but contempt, seeing us as nothing more than ...
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“Disgusting...”

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Apr 05,2021
Minithumbdown
By: 'El'
Apr 05,2021
2 people found
this helpful
Pymm & Co astound me. They were happy to let a dangerously mouldy house to an NHS worker during a pandemic. They don't seem to think that they have a moral or legal responsibility to the people who use their agency to rent a house. Well, ...
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“Shocking agency! They still descriminate agai......”

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Sep 24,2020
Minithumbdown
By: 'Paul'
Sep 24,2020
5 people found
this helpful
Shocking agency! They still descriminate against people on benefits and the disabled which is against the law.Rude arrogant staff.like so many others have said avoid at all costs !...
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“My daughter booked a viewing for a rental pro......”

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Sep 09,2020
Minithumbdown
By: 'Add'
Sep 09,2020
5 people found
this helpful
My daughter booked a viewing for a rental property advertised by pymm and co , on arrival was told that all viewings for that day had been cancelled, made another appointment for the same property, turned up and was told it had already been let, no ...
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“Professional and Excellant Service...”

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Aug 03,2020
Minithumbup
Nadine
By: 'Andrew'
Aug 03,2020
0 people found
this helpful
Pymm&Co provided me with a professional streamlined service for letting out my property. They were excellent. Sorting out all the requirements, finding tenants and keeping me updated. I can highly recommend them for Lettings from a Landlord and Tenancy viewpoint. Nadine of the Norwich ...
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“She went the extra mile...”

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Aug 01,2020
Minithumbup
Megan
By: 'Sam'
Aug 01,2020
0 people found
this helpful
Megan is an asset to Pymm and Co. I had a friend travelling in to accompany me on a viewing, Megan made this possible by taking her own time to do a viewing out of office hours! Thank you Megan. KG...
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“Thanks for the wonderful service...”

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Jun 24,2020
Minithumbup
Sarah
By: 'James'
Jun 24,2020
1 people found
this helpful
Thanks again for the wonderful service received and finding us a new tenant in these uncertain times. Special thanks to all the Ladies in the Norwich office including Sarah, Andra. Megan, Mel and Nadine. Our tenant had to leave early and a new tenant was ...
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“I've had an excellent experience renting out ......”

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Jun 17,2020
Minithumbup
Stuart
By: 'Ben'
Jun 17,2020
1 people found
this helpful
I've had an excellent experience renting out my property with Pymm and Co. They were very friendly and helpful throughout and ensured a smooth process even with the backdrop of COVID-19. Would thoroughly recommend....
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“We picked up the keys for our new property, 2......”

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May 30,2020
Minithumbup
Sarah
By: 'Jessica'
May 30,2020
1 people found
this helpful
We picked up the keys for our new property, 2 weeks ago, Sarah Norman and the team at Pymm & Co were excellent throughout the whole process, making sure there was a 2 meter distance to collect the keys, also sent us a video of the property as ...
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Awards won by Pymm and Co Estate Agents, Norwich NR1 3EJ



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