76% sales valuation accuracy
83% sales fee satisfaction
Sep 11,2018
Sep 11,2018
4
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All, I would like to share my experience with this online agent. Please read before you decide to use this agent. As a first time seller, I chose the agent based on the reviews on Trustpilot but I regret and am so utterly disappointed. The service was appalling!! I paid the premium package, including all photographs, floor plan and featured listing back in Apr, costing £499.
Looking through the correspondences, below are some of the highlights.
In April, when my flat advert was put up, for the highest package I had paid, I was not able to find my flat came up on top of search (for having featured listing) at Rightmove. Also, I was not able to find my flat by simply search my area. Doorsteps explained initially and was not able to fix. Then I had to call you multiple times till they put me through your media team to have this finally fixed after several attempts.
I had one viewing. I have not had feedback requested from the viewer till 2 months later! But the veiwer no longer wanted to provide feedback as almost two months had gone pass.
I raised the above issues to one of the managers by spending at least 40mins on the phone explaining the situation and was assured that Doorsteps would improve the quality of service.
In one instance, when I requested my advert marketing report, I was sent a marketing report of a random flat!
Above are some of the examples, I have not listed all.
I am still trying to reach a resolution with the company at the moment, if not, will be raising the issue to The Property Ombudsman. My advice would be, if you are going to use online agent, use - no sell no fee. Because experience told me, with doorsteps, you paid them, they got the money, then it is not their business anymore whether or not you sell. Or if you really want to use then, use £99 because they simply cannot deliver premium service.
Looking through the correspondences, below are some of the highlights.
In April, when my flat advert was put up, for the highest package I had paid, I was not able to find my flat came up on top of search (for having featured listing) at Rightmove. Also, I was not able to find my flat by simply search my area. Doorsteps explained initially and was not able to fix. Then I had to call you multiple times till they put me through your media team to have this finally fixed after several attempts.
I had one viewing. I have not had feedback requested from the viewer till 2 months later! But the veiwer no longer wanted to provide feedback as almost two months had gone pass.
I raised the above issues to one of the managers by spending at least 40mins on the phone explaining the situation and was assured that Doorsteps would improve the quality of service.
In one instance, when I requested my advert marketing report, I was sent a marketing report of a random flat!
Above are some of the examples, I have not listed all.
I am still trying to reach a resolution with the company at the moment, if not, will be raising the issue to The Property Ombudsman. My advice would be, if you are going to use online agent, use - no sell no fee. Because experience told me, with doorsteps, you paid them, they got the money, then it is not their business anymore whether or not you sell. Or if you really want to use then, use £99 because they simply cannot deliver premium service.
Comment on agent fees
BAD
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Aug 24, 2022
I agree 100%, that once you pay them, they are not interested whether you sale your property or not. I did not arrange an appointment for one viewer. They took my ad straight off. No discussion! I did think the photographer was highly skilled. The man who cam around for the EPC was professional. I found communication not great, but not bad either. As long as you accept to show your flat to all potential buyers, I would recommend Doorsteps.
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Opening Hours
Address
Doorsteps.co.uk
W&N Building, Whitefriars Avenue
Harrow
Greater London
HA3 5RN
0208 012 8566
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 76% | 83% | £21,000 | £1,400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 0 | 78 | 15 | 0 | 4 | 1 | 17 |
Areas covered
- UK - NATIONWIDE
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 21,2022
Nov 21,2022
2
people found
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This company is FRAUDULENT.. do not use them!! I have been chasing this company to get back £600 I paid for conveyance for the sale of my property. The conveyance team never called me or emailed me about the sale. I have called and email. Left ...
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Apr 28,2022
Apr 28,2022
1
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If only I could give 0 stars I would. I had 2 properties listed with doorsteps and paid for the most expensive package for both which in total came to nearly 2K. What a mistake I made and if only I could rewind time I would. There ...
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Oct 18,2021
Oct 18,2021
3
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this helpful
THIS IS A FRAUDULENT COMPANY. STAY AWAY!!!
I have paid them over £600 for conveyancing services which seemed like a very good price. In 6 weeks they were not able to produce even a draft of the contract and were lying to my buyer about me not ...
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Sep 03,2021
Sep 03,2021
0
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I used Doorsteps to sell our rental property. I had some experience with another online agency but decided to give them a shot as they were the cheapest. I have 3 major issues with Doorsteps:
1. As they are an online agency, I expected their website to ...
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Aug 30,2021
Aug 30,2021
1
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Terrible !!!!
Did not get anywhere with our interest in viewing a property. We could have made a good offer for the owner?
Shame all round!...
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Aug 30,2021
Aug 30,2021
0
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Terrible !!!!
Did not get anywhere with our interest in viewing a property. We could have made a good offer for the owner?
Shame all round!...
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Mar 04,2021
Mar 04,2021
6
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3 minutes ago
Buyer still homeless 26/022021
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email ...
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Feb 12,2021
Feb 12,2021
2
people found
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this helpful
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email stating that the Internet model ...
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Jan 28,2021
Jan 28,2021
0
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Great service & amazing price, well done sold two properties for £99 each saved £3300 on one alone, very pleased...
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Jan 25,2021
Jan 25,2021
1
people found
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this helpful
We decided to put our house up for sale with not much hassle from Doorsteps. We agreed to go with the £499 package as we wanted professional photos and a floorplan.
Experianced a bit of mis-communication with arranging the photographer but it was quickly rectified which ...
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Jan 25,2021
Jan 25,2021
0
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The experience at Doorsteps has been fantastic. Very good service. In particular, the £599 package. Conveyancing is very good too....
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Jan 22,2021
Jan 22,2021
1
people found
this helpful
this helpful
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email stating that the Internet model ...
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Jan 20,2021
Jan 20,2021
2
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The CEO of this company, Akshay Ruparelia actually blackmailed us. He refused to refund us until we removed our negative review on Google. Of course we have now put it back online as we really must warn others not to use this joke of a ...
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Jan 20, 2021
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Great review very accurate as I am going through the same scenario my buyer has sold their home and waiting for doorsteps conveyancing firm to act, leaving young family homeless with 2 young children. Unbelievable now I know why they required to be paid upfront. ...
Jan 14,2021
Jan 14,2021
0
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Awful and incompetent. See Google reviews for more details. Poor systems, ignore contact and viewing requests and can't contact to arrange viewings....
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Dec 18,2020
Dec 18,2020
1
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Horrible service and seem quite dodgy. If you're dealing with someone on WhatsApp named -A watch out for this person, they seem like a scammer and very unprofessional.
I had to cancel a viewing as I ended up accepting an offer on another property and ...
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Dec 02,2020
Dec 02,2020
0
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Very easy to use and manage portal - will certainly recommend them to friends and family. Will definitely use them again, excellent value for money....
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Nov 30,2020
Nov 30,2020
0
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They were brilliant! Efficient, great value for money and very hepful and supportive. The photographs actually looked like our house and the description was consise and accurate....
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Nov 19,2020
Nov 19,2020
0
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We were pretty impressed and we'd use them again next time for sure. The up front costs and no commission is the biggest draw. The listings they did for Rightmove and zoopla were excellent. Well thought out photos, good description and it jumped out. Only ...
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Nov 19,2020
Nov 19,2020
0
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Was quite difficult to speak to someone/the same person when timescales were tight. Was great being able to contact the seller directly but some things would have been easier to speak about with an agent and seemed the agent didn't know much about the ...
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Sep 28,2020
Sep 28,2020
0
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No communication- no information- difficult to contact- please stop trading you have affected my life in the worst possible way. If I could take you to court I would. You are dreadful people....
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Sep 28,2020
Sep 28,2020
0
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I used Doorsteps.co.uk to sell my house.
This was the best solution for me. The communication and the process is seamless. Thoroughly recommend this option for anyone selling their home....
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Sep 28,2020
Sep 28,2020
0
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We tried to communicate with the agency after we had had a viewing of one of their properties, but spoke to someone who had trouble finding details of the property concerned and couldn't answer some simple questions on the room sizes on the plans Doorsteps ...
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Sep 26,2020
Sep 26,2020
1
people found
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this helpful
I was looking to buy somewhere having already sold our house, we saw a new house advertised on Rightmove, and instantly loved it, we booked a viewing through the clunky doorsteps website, it was so awful on my phone, I had to end up doing ...
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Sep 25,2020
Sep 25,2020
1
people found
this helpful
this helpful
I have contacted you 4 times now to remove the for sale sign and you tell me to email someone else.
I had a text to say that I could remove it myself if it was easier for me. Are you having a laugh. I am ...
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Sep 23,2020
Sep 23,2020
1
people found
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Its a far better option than paying 1.5% to an estate agent. Provided you are prepared to do your own viewings and virtually manage the process yourself. Why would you pay an estate agent £2-£4k when you can do it through doorsteps for £455 (price i ...
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Sep 23,2020
Sep 23,2020
0
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I have used Doorsteps to try and sell a property.
Pros:
Quick to list property and get it on the property portals
Staff are pleasant on the phone (when you eventually get through to them)
Cheap option if you don't mind doing the viewings yourself
...
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Sep 23,2020
Sep 23,2020
0
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Simple, cost-effective, property marketing solution for those who are happy to be a bit more involved in the process and don't wish to give way nearly 2% of their property value....
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Sep 23,2020
Sep 23,2020
0
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For a low cost online agent Initially i wasn't entirely sure what to expect. However I was pleasantly surprised. Although I seemed to have difficulty speaking to the account management team by phone ( partly due to the increased sales volumes due to stamp duty holiday ...
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Aug 27,2020
Aug 27,2020
1
people found
this helpful
this helpful
Initially Doorsteps were really helpful and it was easy to start the process. However there were small errors e.g our advert types were incorrect and our floor plan wasn't shown online. These issues were rectified but it was difficult to get hold of Doorsteps ...
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Aug 17,2020
Aug 17,2020
2
people found
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this helpful
I really have mixed feelings about Doorsteps. In one sense, I really like it, especially the price, but in another sense, it is so rough around the edges, in so many areas. They really need to introduce a more premium package which gives a great ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints can be filed with any member of our team and immediately will be dealt with by relevant team members and management team also.
Last updated at 10:05 AM 28/08/2017 by Akshay Ruparelia
