75% sales valuation accuracy
60% sales fee satisfaction
Sep 08,2018
Sep 08,2018
0
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Attempted to sell my house, service was awful, it was me chasing and recommending changes to adverts, photos, words, and even offered to reduce the price, which they declined to sell. Spoke with Catherine who was the director who said she was looking at it and we agreed to reduce price, hardly any viewings on property. Was told would have weekly update it did not happen, asked for Catherine to call me back and it didn't happen, also there were appointments being booked in when I called to ask for an update, these were cancelled on the day of the viewing. On the day I told them I was moving agents there were 2/3 people who were going to make an offer.....never had those. Switch to another agent (opposite Bridgend office) and my house sold, had 7 viewings within the week of going on. There has clearly been a breakdown in communication which I believe will be addressed by Catherine and the leadership team.
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Jan 23, 2019
I have viewed a property with Catherine who I can't hobestly praise enough, she was amazing and helped us fall in love with the property, but...I have made two offers on the property and on both occasions I waiting three days to hear back from peyton Jewell caines and did not. In the end I rang them to find out myself if my offer had been successful and on both occasions they had been declined, this was fine but it was the fact that the lady on the phone told me that they found out from the vendor that the offer was declined the day we made the offer!
The estate agents never rang us back to let us know and now reading other reviews and speaking to someone who once had a property for sale with them, I don't believe the estate agents pass all of the offers to the vendor! They make the decision to decline or accept it without consulting the vendor, which is unethical!
Sep 13, 2018
Customer service is of paramount importance to us. All feedback is taken seriously and where needed is actioned upon. In this instance there has been a breakdown in communication and I am now able to put in new measures to ensure this does not continue. As a highly regulated company we would never fabricate a viewing or an offer. Sadly cancellations do happen for reasons out of our control.
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Latest Reviews
12th Apr 2019
reviewed by 'Lexi'
4th May 2018
reviewed by 'Slmlettings'
3rd May 2018
reviewed by 'Jenkins'
3rd May 2018
reviewed by 'Simone'
Opening Hours
Address
Payton Jewell Caines
7 Penybont Road
Pencoed,Bridgend
Mid Glamorgan
CF35 5PY
01656 869000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 60% | £85,000 | £255,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 2 | 3 | 5 | 3 | 1 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 12,2019
Apr 12,2019
0
people found
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All the staff were excellent and always had a smile! I received great advice and guidance throughout the whole process of selling and buying my new home through them. Always helpful and doing everything they can to ensure the process is a smooth as possible ...
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Comment on agent fees
Gpod
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Sep 08,2018
Sep 08,2018
0
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Attempted to sell my house, service was awful, it was me chasing and recommending changes to adverts, photos, words, and even offered to reduce the price, which they declined to sell. Spoke with Catherine who was the director who said she was looking at it ...
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Jan 23, 2019
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Hi Lee
Could you please contact me directly to let me know which property you were offering on and I shall find out what happened here? We are highly regulated and legally have to, and always do, submit offers to our clients. I am sorry you weren't contacted, this is something I will look into. ...
Sep 07,2018
Sep 07,2018
0
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PJC have been really helpful and I can't thank the staff enough.
Thanks for everything guys! I'll be coming back to you when I am ready to buy/sell in the future :)...
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Comment on agent fees
Good
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May 04,2018
May 04,2018
0
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Julie is outstanding estate agent,with a postive attitude,to make the sale work for both parties.
Julie gone the extra mile,for me and it very much appreciated.I would recommend julie to everyone,I hope to see her with promotion in the future ,...
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Comment on agent fees
Reasonable
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May 08, 2018
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Thank you for taking the time to comment on your experience and our member of staff Julie who is a valued member of our Bridgend Branch. We hope to continue working with you in the future. ...
May 03,2018
May 03,2018
1
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Thanks to PJC for such a professional approach to the sale of our property. We've used other local agents in the past. The team at PJC were much better at keeping in touch with us and offering advice on the sale....
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Comment on agent fees
Fair
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May 08, 2018
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Thank you kindly for your review and in taking the time to highlight those staff that stood out to you. Should you need any assistance in the future please do not hesitate to let us know. ...
May 03,2018
May 03,2018
0
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Julie hopkins at Payton Jewell Caines is the most lovely sales lady ive ever met , so lovely helpful and down to earth by far the best around ! Very highly recommend...
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May 08, 2018
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Thank you so much for taking the time to review our services and highlight your experience of our colleague Julie. We are very grateful. ...
Jan 29,2018
Jan 29,2018
0
people found
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My personal experience from selling with PJC - outstanding.
No complaints whatsoever. The staff kept me informed every step of the way, were patient, skilful and diligent in successfully concluding a sale of my property.
Buying, or selling a property can be very stressful, but ...
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Comment on agent fees
Very reasonable.
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Dec 16,2017
Dec 16,2017
0
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Awful service from the Bridgend Branch of PJC, I had to constantly email or ring them for updates, they did very little to earn the fee I paid, not proactive at all. I had to tell them constantly to chase things up, the slowest service ...
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Comment on agent fees
Far too high for the service you get.
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Apr 12, 2018
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We are very sorry that you aren't happy with our service. This review site doesn't allow us to see your contact details so please can I ask that you email me with the details of your property so that we can investigate what has happened. [email protected] or telephone 01656 654328. Thank you, Catherine (Director) ...
Sep 15,2017
Sep 15,2017
0
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My partner and myself were originally looking for a property to rent in the Bridgend area.
Although we eventually decided to stay where we are and did not move in the end. I specifically wanted to thank Payton Jewell & Caines rental team for all their ...
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Comment on agent fees
The fees were comparative to other agencies in the area
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Sep 18, 2017
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Dear Mr & Mrs Baker
Thank you for your kind comments. Should you need any further assistance in the future we would be more than happy to help
Kind regards ...
Aug 21,2017
Aug 21,2017
0
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The experience started well with the agent being on time and showing me around the property. That's about where it ended. The property was advertised as 'available immediately', which was imperative to my timetable.
Once I'd agreed to rent the property I was supposed to ...
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Comment on agent fees
Agency fees are a joke at the best of times. A licence to print money. But it goes beyond this when the effort from the agent amounts to false advertising on a website, incompetence in sending correct information and a complete inability to return phone calls within 2 working days.
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Aug 24, 2017
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I am sincerely sorry to have heard of your experiences. As you do not state your name I am unable to comment further on your exact case but of course would be more than happy to discuss this with you further and would appreciate you making contact with myself in this matter.
The detail given above does not fit with our working procedures. I would comment that we do not send application forms out. These are sent directly by email link from a national referencing company who are always happy to ...
Dec 02,2016
Dec 02,2016
1
people found
this helpful
this helpful
Great customer service. Very professional and kept me fully informed of what was happening during each step of my sale and purchase. Would definitely recommend using them and would be my first choice if I move again....
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Comment on agent fees
No dearer than anyone else
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Jun 22,2015
Jun 22,2015
0
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Paid PJC over £300 to find a tenant and professionally manage the property. First month's rent was nearly two weeks late after I chased it five times then one member of staff tried to blame the other. PJC failed to tell tenant my builder was to ...
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What agent could do to change your mind?
The agent should have recognised their incompetence and returned my ‚£300 as it was obtained by false and misleading advertising.Attached Filesnbsp;
Comment on agent fees
Way too over priced for the incompetent service.
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Mar 18,2015
Mar 18,2015
2
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Being past customers of Payton Jewell Caines, and in particular the Pencoed office the review below refers to, we felt compelled to put our own review.
Having sold and bought through the Pencoed office over the past few years we have developed a relationship with ...
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Feb 19,2015
Feb 19,2015
9
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Please if there is one thing you do when selling your house is not to use these people. Right from day one it was excuses lies and cover ups. The manager is the rudest woman I have ever encountered and her side kick is a ...
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Mar 16, 2015
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Just to clarify the above statement by the agent refers to myself and not to the review above. I now feel the need to post a review having been hounded by phone call and letter from Payton jewell caines and being made aware of this site from the managing director. I removed my house from sale having discovered there was an offer on the property only after looking on the website which informed me of this I didn't find this acceptable nor did I find the tone of the branch manager when she started ...
Jan 11,2015
Jan 11,2015
2
people found
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This company promised 'the highest level of customer service' First month's rent from tenant was paid nearly two weeks late despite the fact I was paying for rent on time. After a litany of errors I wrote to complain and I was offered three month's ...
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What agent could do to change your mind?
Far too expensive compared to other agents.Attached Filesnbsp;
Comment on agent fees
Far too expensive compared to other agents.
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Dec 19,2014
Dec 19,2014
4
people found
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Didnt inform us our offer was accepted. Had to call office several times to get updates. Blatently lied about posting my new property keys to me by Special Delivery causing alot of hassle and stress. Did not earn the fee I had to pay. Would ...
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Comment on agent fees
All they did was put the sold sign up and it cost me a couple of grand.
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Nov 07,2014
Nov 07,2014
5
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The concept of treating customers fairly does not extend to this estate / letting agent.
Their customer service is in my opinion of a very low standard. My circumstances were that I was made redundant and spent 3 months without an income. I used my savings to ...
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What agent could do to change your mind?
Fully appreciate the agent would need to contact me about the rent being 2 working days late however it would have been better if they had not sent a letter threatening eviction when my conduct to date has been very good in both maintaining the property to the highest standard and paying rent in full and on time. I kept them updated on my unemployment and made every effort using my savings to maintain my rent, which I did so I felt the letter was an appalling treatment of a customer.Attached Filesnbsp;
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Nov 12, 2014
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Thank you for your feedback and opinion, We take our instructions from the Landlord and action them in accordance with the Tenancy Agreement . If you wish to discuss this further please contact the office ...
Aug 21,2014
Aug 21,2014
4
people found
this helpful
this helpful
PJC are very unprofessional - avoid them - they disagreed with concerns raised - the Ombudsman did not - my advice is to use the Ombudsman service to obtain redress, its free and very efficient....
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What agent could do to change your mind?
Agreed with the concerns raised and apologisedAttached Filesnbsp;
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Jun 10,2014
Jun 10,2014
7
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Avoid renting with Payton Jewell and Caines estate agents. The estate agents allowed us to move into a filthy house (managed by them), we left the property in a better state than we found it, only to find that they wanted to take our bond ...
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Jun 11, 2014
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Thank you for your feedback and opinions however we take our instructions from the Landlord and would not dispute any bond issue without sufficient evidence. We cannot comment on this case as we do not have all the details. If you wish to discuss this further please contact the office ...
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Last updated at 2:24 PM 09/05/2018 by Sara Hawkins
Could you please contact me directly to let me know which property you were offering on and I shall find out what happened here? We are highly regulated and legally have to, and always do, submit offers to our clients. I am sorry you weren't contacted, this is something I will look into.