“Found Jade herself to be excellent and very well mannered ......”
3 Star Review
May 10,2013
By:
'AF'
May 10,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: FK7
Lettings (Prospective customer)
Postcode: FK7
1
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Found Jade herself to be excellent and very well mannered etc she viewed 3 properties. The admin/holding fee was £90 but we had to pay £180 admin fee which they stated was because there was two of us, myself and my wife viewed the properties.???? I thought ...
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What agent could do to change your mind?
Not robbed us of the whole ‚£180. simple. Plus 2 fees???? whats that about. Every other agent we went to (3) only took one fee.
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“Possibly one of the worst lettings agents I have ever ......”
1 Star Review
Sep 01,2011
By:
'blk5236'
Sep 01,2011
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
17
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Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to ...
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What agent could do to change your mind?
Check emails for spelling mistakes before sending; ensure customers' name is spelt correctly; update customers on a regular basis as to how viewings are progressing; do not use, or allow visitors to the property, to use facilities and leave them in an unacceptable state; answer emails instead of ignoring them; discuss any areas of concern with the customer rather than employ underhand tactics such as pulling advertising without customer's prior knowledge or consent and employ a more professional attitude. Would also recommend further training for all staff at Belvoir Stirling.
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