44% sales valuation accuracy
33% sales fee satisfaction
80% lettings valuation accuracy
75% lettings fee satisfaction
Aug 29,2018
Aug 29,2018
1
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They have no respect for student rentals at all.
When we first looked at the house it seemed lovely so we were willing to pay a little more than friends who had either rented through Uni or other private agents... IT WAS A BIG MISTAKE.
The hot water tank broke and water was coming through the ceiling, despite ringing multiple times and being promised that people were indeed coming out to fix it no one appeared for weeks... meaning we had little to no hot water for around 3 weeks. This happened twice.
From that we were left with a massive stain on the ceiling, which we kindly reminded them to paint, however months went by no one materialised. Despite ringing over and over again and even being given a date that someone would come out, still no one has appeared, it was 7 MONTHS before it got sorted out. Then when the landlord came to look at the property the letting agent made out like we were not letting them come to paint it.
Whilst it is understandable that painting isn't that big a deal, its frustrating being promised something that never happens.
There were also a few times that we would only be told a few hours before that someone was coming for an inspection, at one point we got a phone call at 9 in the morning to tell us the landlord was coming at mid-day, when we pointed out that this was in breach of our contract, they made out that we were being unreasonable and insisted that we have the visit!
Despite our house being clean we were told that it wasn't up to standards, because there was books on the floor and shoes in the hall, leaving us all feeling rather humiliated and rather patronized, (especially since this was coming from a man old enough to be our father and us 4 young women). It was insisted that we had a follow up inspection, for which our house was immaculate, but we were still told it could have been better, again because the shoes were in the hall.
Foolishly we renewed our contract for a second year (the first year wasn't as bad as the second) we were charged the full amount to renew our contract as it would have been to start new somewhere else, they said that this was because they had to get someone out to inventory the house (despite it being the exact same people living their both years) however no one did, all they did was send us an email version of the contract (which we had to chase them up to do, we paid the renewal fee in Demember but the contract wasn't signed until around October the following year) which we personally don't believe justified the multiple hundreds of pounds we paid them for this.
We are all staying in the area next year but we have learnt our lesson not to rent from Envisage again.
When we first looked at the house it seemed lovely so we were willing to pay a little more than friends who had either rented through Uni or other private agents... IT WAS A BIG MISTAKE.
The hot water tank broke and water was coming through the ceiling, despite ringing multiple times and being promised that people were indeed coming out to fix it no one appeared for weeks... meaning we had little to no hot water for around 3 weeks. This happened twice.
From that we were left with a massive stain on the ceiling, which we kindly reminded them to paint, however months went by no one materialised. Despite ringing over and over again and even being given a date that someone would come out, still no one has appeared, it was 7 MONTHS before it got sorted out. Then when the landlord came to look at the property the letting agent made out like we were not letting them come to paint it.
Whilst it is understandable that painting isn't that big a deal, its frustrating being promised something that never happens.
There were also a few times that we would only be told a few hours before that someone was coming for an inspection, at one point we got a phone call at 9 in the morning to tell us the landlord was coming at mid-day, when we pointed out that this was in breach of our contract, they made out that we were being unreasonable and insisted that we have the visit!
Despite our house being clean we were told that it wasn't up to standards, because there was books on the floor and shoes in the hall, leaving us all feeling rather humiliated and rather patronized, (especially since this was coming from a man old enough to be our father and us 4 young women). It was insisted that we had a follow up inspection, for which our house was immaculate, but we were still told it could have been better, again because the shoes were in the hall.
Foolishly we renewed our contract for a second year (the first year wasn't as bad as the second) we were charged the full amount to renew our contract as it would have been to start new somewhere else, they said that this was because they had to get someone out to inventory the house (despite it being the exact same people living their both years) however no one did, all they did was send us an email version of the contract (which we had to chase them up to do, we paid the renewal fee in Demember but the contract wasn't signed until around October the following year) which we personally don't believe justified the multiple hundreds of pounds we paid them for this.
We are all staying in the area next year but we have learnt our lesson not to rent from Envisage again.
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Latest Reviews
3rd Oct 2024
reviewed by 'Sef Ws'
17th Sep 2024
reviewed by 'Paul'
15th Sep 2024
reviewed by 'Caitlin'
15th Sep 2024
reviewed by 'Tenant'
Opening Hours
Address
Envisage Sales & Lettings Ltd
89c Far Gosford Street
Coventry
West Midlands
CV1 5EA
02476470440
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 44% | 33% | £0 | £0 |
| Lettings | 80% | 75% | £400 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 48 | 24 | 0 | 0 | 1 | 0 | 2 | 3 |
Areas covered
- CV1
- Coventry
- Cv6
- Cv2
- Bedworth
- Cv7
- Cv3
- Cv4
- Cv5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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“Nisha P. provided me with excellent customer service and went above and beyond for me even when she didn't have to....”
Nov 05,2024
Nov 05,2024
0
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Nisha provided excellent customer service and maintained amazing communications with me throughout my whole 12 month tenancy. Great asset to the team as well as being a bubbly joyful character. Always know I can count on her, her professionalism and work ethic cannot go unnoticed without ...
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Oct 03,2024
Oct 03,2024
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She is a very patient and she responds my questions very quickly ....
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Sep 17,2024
Sep 17,2024
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Very supportive, thorough and prompt. Much appreciated and an excellent service....
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Sep 15,2024
Sep 15,2024
0
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Stayed here for 2 years, and one of the main things that kept me there was the landlord Steve and Nisha and Simon, they are such amazing helpful people....
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Sep 15,2024
Sep 15,2024
0
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Nisha was an amazing manager. She always smiled and remembered everyone's names. She even offered to help me move my things when I was struggling.
Location is also good, close to Tesco and Aldi as well as a good distance from the University of Warwick....
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Sep 10,2024
Sep 10,2024
0
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Excellent customer service throughout my entire 12month tenancy from Nisha, was extremely helpful, polite, professional and kind. Would go the extra mile to ensure my entire tenancy period was smooth and would even help with any enquiry I had about the property. I would like ...
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Aug 26,2024
Aug 26,2024
0
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Good accommodation that met my needs for a 12 months basis . The staff members and facility are adequate and good for a first time renter Nisha Prasad has been helpful and supportive during my time here....
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Aug 20,2024
Aug 20,2024
0
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This is the property we rented in the UK as our first flat to live. And that was the best decision we took. This place is a really nice and a quiet place even though this is 50 bed room apartment. We have 2 communal areas that ...
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Aug 19,2024
Aug 19,2024
0
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The property manager is helpful, efficient communications via email and in-person....
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Aug 16,2024
Aug 16,2024
0
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I lived at Signature Student Living for nearly a year and found the overall experience positive. While the room was comfortable, a better mattress would have enhanced my sleep quality. The shared kitchen was excellent, and the common areas were always clean and well-maintained, creating ...
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Aug 13,2024
Aug 13,2024
0
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Very good landlords/admin. Patient and lenient with any problems or delays. Reply very quickly to emails....
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May 31,2024
May 31,2024
0
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Envisage Sales and Lettings has been a wonderful partner in progress.
They were supportive from the first day we stepped our feet into their office, from a friendly customer service, administrative team, letting team, maintenance and the legal team.
They weee quite prompt in responding ...
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Feb 15,2024
Feb 15,2024
0
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I have been a tenant at Signature Studio Living for 2 years now and I am very pleased with the service, management and security . The building and studio are well designed, spacious and especially suitable for a student or professional.
The property manager Nisha is kind ...
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Feb 08,2024
Feb 08,2024
0
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I have been a tenant since 2020, and I am extremely happy with the service I have received during my time living here. The building is well-designed and maintained, close to many local amenities. It's facilities for disabled tenants were the primary draw for me. As ...
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Jan 11,2024
Jan 11,2024
0
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I stayed at Humber Avenue for a couple of months and I would describe my stay as amazing. The Property Manager, Nisha, was always available to assist, provided quick responses and solutions to requests and communicated effectively whenever something came up.
Also, security in the ...
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Nov 13,2023
Nov 13,2023
0
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Signature student living provided a wonderful living experience for me. The environment is peaceful and great to live in. Furthermore, I am extremely pleased with the service I received from the Portfolio Manager Nisha Parshad. If you are looking for a new place to live, ...
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Oct 27,2023
Oct 27,2023
0
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Thanks to Envisage and the manager, I had a great time in the house.
They always tried to consider my circumstances and accept my demands.
I sincerely appreciate their hard work and hope to receive their service again one day....
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Oct 13,2023
Oct 13,2023
0
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The property locates next to the shopping center and warwick campus, which is good, but the separated cold and hot water taps are in convenient, and there isn't a parcel receiving room, which also causes some inconvenience, because you have to be in when a ...
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Oct 11,2023
Oct 11,2023
0
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I really had a nice stay. The agents have been very helpful and friendly from the day l started looking for a place to stay whilst l was still outside the country. It was a hustle but they were patient. I have no complaint at ...
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Sep 27,2023
Sep 27,2023
0
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I really thank you for Nisha's help this year. She is such a beautiful and nice woman. Wish she a successful career and a pleasant life....
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Sep 25,2023
Sep 25,2023
0
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Nisha was always very kind and keen to help in every enquiry presented. The overall service was very good. She replied emails back quickly and deligent. I recommend her highly....
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Sep 12,2023
Sep 12,2023
0
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Nisha was great and professional. She helped me with anything that came up and made my tenancy easier....
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Aug 17,2023
Aug 17,2023
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Nisha was really helpful throughout the process and available for whatever help required....
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Aug 11,2023
Aug 11,2023
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I had an excellent experience with Nisha Parshad who was the Property Manager of the property at 2 Welland Road when I was a tenant there. She was always considerate, polite, patient and kind to me. I was new to the UK and had little experience ...
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Aug 07,2023
Aug 07,2023
0
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Thank you Envisage for the great service. My partner and I rented a flat in Signature Studio Living, and we were impressed with the modern and clean facilities. Nisha, the property manager, was exceptionally kind and always quick to respond to any inquiries or maintenance ...
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Jul 24,2023
Jul 24,2023
0
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Thank you ESL, I stayed at Signature studios and it was great. Modern day facilities and very clean.
@Nisha Parshad, what an awesome landlord. Thank you for the magnificent hospitality and the comfort of knowing that you are always available....
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Jul 17,2023
Jul 17,2023
0
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I have just finished renting at signature studio flats. This was a perfect place for me to get back on my feet. From start to finish I have been very comfortable. Although I ended my tenancy early Nisha Parshad has kept me fully updated and ...
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Jun 09,2023
Jun 09,2023
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I felt comfortable when I lived in Signature Student Living, and the manager is very nice....
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May 17,2023
May 17,2023
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Nisha the property manager was so helpful with any issues that arose during my stay with Envisage lettings and I felt my voice was heard and resolution was made. Thank you....
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Apr 19,2023
Apr 19,2023
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I enjoyed my time at Signature Studio. They were flexible with the rental contracts which was ideal for me. The rooms are bigger than most studios in Coventry. Shout-out to Nisha and Alk for their excellent service/support....
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Last updated at 9:42 AM 05/04/2017 by
Best Letting Agent in CV1 
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