83% sales valuation accuracy
80% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Aug 29,2018
Aug 29,2018
0
people found
this helpful
this helpful
After reading reviews from previous tenants, I should not have gone through with renting a flat with Richard Greener, as my experience sounds very similar! Firstly, the staff were not very friendly. They did not make me feel welcome and did not seem to be concerned when I was reporting issues with the flat. From the day I moved in there were many issues. I reported these many times and the staff made comments such as 'it was fine when I went in last week', instead of being helpful and reassuring. Many issues were never resolved even after many emails. Some issues were only sorted after I explained I could no longer live there and was moving out. At times the staff have been rude and condescending.
Nevertheless, my worst experience came when I I moved out. After two days of cleaning with my parents the flat was left in a far better state than when I moved in. I received an email from Richard Greener saying thank you for leaving the flat clean and tidy. However they still continued to take £90 of my deposit for 'cobwebs' and 'dusty lampshades'. They said I could return to the property to sort this out but it would cost £35 for a re-inspection fee.This is crazy considering the estate agents is only a five minute walk from the property. I feel they went in to the property determined to find something to charge me for, as there was nothing worth £90 that needed sorting out.
I will never be using Richard Greener again and I would strongly advise renting a property with them.
Nevertheless, my worst experience came when I I moved out. After two days of cleaning with my parents the flat was left in a far better state than when I moved in. I received an email from Richard Greener saying thank you for leaving the flat clean and tidy. However they still continued to take £90 of my deposit for 'cobwebs' and 'dusty lampshades'. They said I could return to the property to sort this out but it would cost £35 for a re-inspection fee.This is crazy considering the estate agents is only a five minute walk from the property. I feel they went in to the property determined to find something to charge me for, as there was nothing worth £90 that needed sorting out.
I will never be using Richard Greener again and I would strongly advise renting a property with them.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
14th Apr 2020
reviewed by 'Nicholas'
29th Aug 2018
reviewed by 'Faith'
13th May 2017
reviewed by 'Rob'
5th Apr 2017
reviewed by 'Selina'
8th Mar 2017
reviewed by 'Sophiep'
Opening Hours
Address
Richard Greener Estate Agents
22 Bridge Street
Northampton
Northamptonshire
NN1 1NW
01604 230222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 80% | £269,950 | £375,000 |
| Lettings | 100% | 99% | £775 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 3 | 4 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 14,2020
Apr 14,2020
0
people found
this helpful
this helpful
A sincere thank you to Maria and the team in navigating me through the sale of another property with them. Always proactively keeping me informed they were a pleasure to engage as agents working on my behalf....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2019
Oct 07,2019
0
people found
this helpful
this helpful
Richard Greener's are very experienced and offer sound advice. A recent change of tenants went very smoothly and I would recommend them. I've used them for 13 years! My tenants like them too....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2018
Aug 29,2018
0
people found
this helpful
this helpful
After reading reviews from previous tenants, I should not have gone through with renting a flat with Richard Greener, as my experience sounds very similar! Firstly, the staff were not very friendly. They did not make me feel welcome and did not seem to be ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2017
May 13,2017
2
people found
this helpful
this helpful
We have worked with both Nick and Maria to sell many properties, they have always given good service and dealt with any problems that have arisen whilst the sale has been in progress...
read full review
read full review
Comment on agent fees
Agreed agent fees have been very competitive
Was this helpful?
Yes
Yes
Apr 05,2017
Apr 05,2017
3
people found
this helpful
this helpful
We recently sold 2 property's through Richard Greener and were very pleased with the service. We needed quick sales on both as we had already found the property we wanted to buy and they achevieved that for us. We dealt mostly with Matthew who we found ...
read full review
read full review
Comment on agent fees
We found the fees to be reasonable.
Was this helpful?
Yes
Yes
Mar 08,2017
Mar 08,2017
5
people found
this helpful
this helpful
All of th staff at Richard Greener went above and beyond when selling our house last year. They were always on time and professional. The marketing photos and write up, really showed our house to its best unlike other agents. I cannot recommend them enough ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2017
Jan 27,2017
13
people found
this helpful
this helpful
Initially very helpful, but I could not help but notice the condescending nature of a lot of the conversations even on day one.
Mentioning to others who we were buying through, we heard a number of what we thought were scare stories, but dismissed them.
...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2016
Dec 17,2016
3
people found
this helpful
this helpful
Terrible service as a potential buyer! 1)No contact with agent to confirm viewing time.
2)None of our questions appereared to have been asked as requested prior to an offer.
3)We request a house valuation and were called on that day to have an estate agent ...
read full review
read full review
Comment on agent fees
Unknown
Was this helpful?
Yes
Yes
Aug 14,2014
Aug 14,2014
3
people found
this helpful
this helpful
Nice property spoiled by terrible service. Bathroom leaking from day one and despite many phone calls an emails still leaking one month later. The smell of damp etc not acceptable, room below wet and water damaged. Many other problems with the property which I have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2013
Jul 12,2013
4
people found
this helpful
this helpful
I have several rental properties which are let through Greener Rentals, I have used this firm for 14 years during which time they have provided an excellent and professional service. My tenants have always been completely satisfied and in fact for some when their circumstances have ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2011
Aug 07,2011
8
people found
this helpful
this helpful
Not a good experience at all, apart from the extremely slow repairs of anything that would go wrong, upon leaving they completly screwed us over. Myself and my girlfriend had never missed a rent payment and treated the house like it was our own, spending 2 ...
read full review
read full review
What agent could do to change your mind?
Utter rubbishAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 04, 2013
View all comments
(1)
In my capacity as Associate Partner of Greener Rentals, I wish to confirm that the review by 'jim' is misleading and our checkout procedure is as follows. The checkin report approved by ingoing tenants is used as the basis for the checkout. Any discrepancies are detailed, photos taken and quotes obtained. The grass was in excess of 12" long and, if the carpets had been cleaned, there were still substantial spot marks and heavy soiling to various carpets. Cleanliness is not a 'wear and tear' ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
