33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Aug 29,2018
Aug 29,2018
0
people found
this helpful
this helpful
Having handed over a huge amount of money, we expected to enter our new property with minimal problems and the opportunity to move in all our belongings. What we found, was a filthy flat filled with the previous owners belongings, with a dirty fridge, covered walls. The flat had clearly not been checked before our move in and most importantly only 1 key and fob provided between the two of us.
Furthermore, much of what was advertised turned out to be false and we have spent the last month going back and forth with some of the least responsive staff that I've ever come across.
We would be far more understanding of the issues if the staff and customer service had been of higher quality. Unfortunately, we have had to deal with staff unable to accept the short-comings of Acorn, who prefer to blame the problems on everyone but themselves. When there is an issue that needs to be resolved, I would suggest you don't ignore your customers for over a week.
We have been in our flat which we like very much for over a month now and we are still waiting for Acorn to resolve our compensation issues.
Furthermore, much of what was advertised turned out to be false and we have spent the last month going back and forth with some of the least responsive staff that I've ever come across.
We would be far more understanding of the issues if the staff and customer service had been of higher quality. Unfortunately, we have had to deal with staff unable to accept the short-comings of Acorn, who prefer to blame the problems on everyone but themselves. When there is an issue that needs to be resolved, I would suggest you don't ignore your customers for over a week.
We have been in our flat which we like very much for over a month now and we are still waiting for Acorn to resolve our compensation issues.
Comment on agent fees
Bad, I honestly cannot think what the fees went toward.
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Latest Reviews
29th Aug 2018
reviewed by 'Max'
13th Feb 2018
reviewed by 'BC'
26th May 2017
reviewed by 'Kc'
Opening Hours
Address
Acorn Group Estate Agents
1 Sherman Road
Bromley
Kent
BR1 3JH
020 8315 6929
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £350,000 | £350,000 |
| Lettings | 0% | 33% | £775 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 25,2024
Jan 25,2024
0
people found
this helpful
this helpful
Have not seen a worst estate agent in my life....
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Jan 26, 2024
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(1)
Hi "rustam". Sorry to read your review. Please email [email protected] with more details of your issues and we will look to resolve them. Thanks. ...
Aug 29,2018
Aug 29,2018
0
people found
this helpful
this helpful
Having handed over a huge amount of money, we expected to enter our new property with minimal problems and the opportunity to move in all our belongings. What we found, was a filthy flat filled with the previous owners belongings, with a dirty fridge, covered ...
read full review
read full review
Comment on agent fees
Bad, I honestly cannot think what the fees went toward.
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Yes
Feb 13,2018
Feb 13,2018
3
people found
this helpful
this helpful
It is by far the worst experience I have ever had with any tenancy. The lifts have only just begun to function and are still a bit dodgy after breaking down completely last June. For half the year the building had no working lifts. There ...
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Comment on agent fees
Fees are excessive. Paid for cleaning and my flat was dirty when I moved in.
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Feb 15, 2018
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(1)
Dear "BC", I am sorry to hear about your experience and would like to try and help if I can. Would you be able to email me at [email protected] or call me direct on 020 8315 6922. Thanks. Andrew Roberts - Customer Relations Manager ...
May 26,2017
May 26,2017
1
people found
this helpful
this helpful
Very dissapointing service. I pay acorn Each month to park my car at my property I currently rent. Little did I know it's ''managed'' by a third party. My permit accidentally fell off the dashboard/windscreen. I received a penalty charge notice from the ''third ...
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May 26, 2017
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(1)
Hi KC. I am sorry to hear about your experience and would very keen to try and put things right.
Would you be able to email me your contact details and I will give you a call after the weekend?
Thanks
Andrew Roberts - Customer Relations Manager
[email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
