80% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Aug 29,2018
Aug 29,2018
1
people found
this helpful
this helpful
I signed up with Elevation on Friday 24th August to view a 1 bedroom property in Shenley Chruch End for £795. It looked perfect for me and my partner. I called Elevation on Friday 24th August also the day this property was posted, I was so excited we have the deposit, months up front and the fees ready to go and we are ready to move. Jonny Howe I was put through too to discuss this property, he sounded board and ready to go home for the day... it was Friday afternoon... already sounds unprofessional. I gave him the benefit of the doubt and agreed to the viewing that Jonny told me (Saturday 25th at 4pm) I could't wait.
Saturday arrived, I missed a call from johnny and he left me a voicemail to say please can you confirm your 4pm viewing. I couldn't call back as he knew I was in work until 4pm. I called back at 2:30 no one answered the office phone, I tried 4 times. I then get a call from Johnny from his work mobile explaining the viewing has been cancelled as he can not get hold of the tenants. Hard to believe as he had a whole day and the rest of Friday afternoon to sort this. I was okay, I had a good evening ahead. While I was on the phone to Johnny, he explained that he will sort it for Monday, I asked him to guarantee as it was bank holiday and it's the only day I have off. All agreed, he assured me it would be Monday... great i was pleased.
Monday arrived... it got to 10am I called and none answered, I text johnny, no answer, I rang his mobile no answer so I left it a bit longer. I called the office at 10:30am and suprise suprise Jonny was off sick on back holiday Monday... no one knew who I was and Johnny had done nothing, not even called the tenants. I was a my great nans that day as she had a fall so I was stressed and didn't have a lot of time in between to call... no one was helpful and I called back 4 times after being promised by another gentleman called Spencer that he would get it arranged. Called back at 1pm and he said we can not get anything sorted and that they closed in an hour and a half and he will call me back before he leaves to get something booked. SHOCK HORROR I didn't get a call.
Im sure that i enough to understand that you should never go with this company... a bunch of young kids who have not control or care for anyone... and the company are going to keep losing out on money until they get rid of the no experienced juniors. WILL NEVER EVER USE AND MY FAMILY AND FRIENDS HAVE ALREADY BEEN INFORMED.
Saturday arrived, I missed a call from johnny and he left me a voicemail to say please can you confirm your 4pm viewing. I couldn't call back as he knew I was in work until 4pm. I called back at 2:30 no one answered the office phone, I tried 4 times. I then get a call from Johnny from his work mobile explaining the viewing has been cancelled as he can not get hold of the tenants. Hard to believe as he had a whole day and the rest of Friday afternoon to sort this. I was okay, I had a good evening ahead. While I was on the phone to Johnny, he explained that he will sort it for Monday, I asked him to guarantee as it was bank holiday and it's the only day I have off. All agreed, he assured me it would be Monday... great i was pleased.
Monday arrived... it got to 10am I called and none answered, I text johnny, no answer, I rang his mobile no answer so I left it a bit longer. I called the office at 10:30am and suprise suprise Jonny was off sick on back holiday Monday... no one knew who I was and Johnny had done nothing, not even called the tenants. I was a my great nans that day as she had a fall so I was stressed and didn't have a lot of time in between to call... no one was helpful and I called back 4 times after being promised by another gentleman called Spencer that he would get it arranged. Called back at 1pm and he said we can not get anything sorted and that they closed in an hour and a half and he will call me back before he leaves to get something booked. SHOCK HORROR I didn't get a call.
Im sure that i enough to understand that you should never go with this company... a bunch of young kids who have not control or care for anyone... and the company are going to keep losing out on money until they get rid of the no experienced juniors. WILL NEVER EVER USE AND MY FAMILY AND FRIENDS HAVE ALREADY BEEN INFORMED.
Comment on agent fees
Terrible.
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Latest Reviews
5th Jul 2024
reviewed by 'Patrick'
24th Sep 2019
reviewed by 'John'
10th Aug 2019
reviewed by 'Ann'
26th Jul 2019
reviewed by 'EJW'
25th Jul 2019
reviewed by 'Caroline'
Opening Hours
Address
Elevation Estate Agents
Whittle Court
Loughton,Milton Keynes
Buckinghamshire
MK5 8FT
01908231551
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 75% | £150,000 | £540,000 |
| Lettings | 0% | 33% | £1,450 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 5 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 05,2024
Jul 05,2024
0
people found
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We've been very chuffed of our experience of Elevation estate agents, in particular Glen + Issy. Glen showed us around our new home and gave us both lots of time to look at it and also was very approachable and knowledgeable. We very much appreciated his ...
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Sep 24,2019
Sep 24,2019
0
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Excellent service, very friendly staff. It makes a pleasant change not to chase things up yourself all the time as it's stressful enough moving but with Elevation they took the stress out of it. Very efficient company and would use them again and also recommend ...
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Aug 14,2019
Aug 14,2019
0
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We found Elevation to be extremely helpful and professional. Our move was particularly lengthy with many challenges. Elevation dealt with our many queries in a prompt manner and were helpful throughout ensuring we were updated and informed on a regular basis. All the staff we ...
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Aug 10,2019
Aug 10,2019
0
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Although a buyer, they were always keeping me up to date and chasing on behalf of their seller. I found them friendly, professional and easy to get hold of....
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Jul 26,2019
Jul 26,2019
2
people found
this helpful
this helpful
I recently sold my three bedroom house through Amy at Elevation Estate Agents. They provided a great service, with the house very speedily advertised the next working day. We had decided beforehand that we would go multi-agency as we wanted to sell fast. Elevation provided 90% ...
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Jul 25,2019
Jul 25,2019
1
people found
this helpful
this helpful
Best Estate Agent in Milton Keynes
Did exactly what they said they would do; update us after every viewing, update us at the end of every week on feedback, and sell our house.
All of the staff were pleasant and courteous. Even the staff who ...
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Jun 26,2019
Jun 26,2019
3
people found
this helpful
this helpful
Utterly poor service, time wasters. Agent 1 (Alex) did not bother responding my emails following a viewing to let him know I was interested, agent 2 (Jonathan) wasted my time by not turning up to a scheduled viewing and lied to me on the phone telling me ...
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Sep 30,2018
Sep 30,2018
1
people found
this helpful
this helpful
Been renting in Cambridge through the MK office since July. 2 move in days were cancelled because of contract not being drawn up and impossible to get in contact with Alex Desborough, our agent. Had to cancel on day before moving in because we had no ...
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Comment on agent fees
£500+ and 2 months in, still no key fobs to access the building. 2 flatmates have to share 1 car gate remote control between 2 of us
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Aug 29,2018
Aug 29,2018
1
people found
this helpful
this helpful
I signed up with Elevation on Friday 24th August to view a 1 bedroom property in Shenley Chruch End for £795. It looked perfect for me and my partner. I called Elevation on Friday 24th August also the day this property was posted, I was so excited ...
read full review
read full review
Comment on agent fees
Terrible.
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Sep 03, 2018
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If you ever want to rent don't use elevation. Their fees are through the roof for very poor service. I moved into a house a year ago with the green bin filled with 3 months worth of dirty nappies. Their sign dumped down the side of the house. Rumble left in the garden making it unsafe for my child and dog to play in. I had to dispose of the nappies myself and take the sign to the skip. The rumble they told me I could get rid of. They didn't even want to deal with it themselves.
When they wou ...
Jan 06,2017
Jan 06,2017
1
people found
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this helpful
I'm thoroughly impressed with both the company themselves and the contractors they use to carry out any works required. The service I received was both prompt and excellently executed....
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Dec 23,2016
Dec 23,2016
0
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Ok good things first Amy Booth is really good and so is their branch manager Paul (I think thats his name), Lincoln is extremely rude and patronising, problem with elevation is not elevation itself but thier in house mortgage brokers The mortgage light, you can ...
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“Elevations service was a brilliant combination of efficiency, professionalism and ......”
Dec 14,2011
Dec 14,2011
3
people found
this helpful
this helpful
Elevations service was a brilliant combination of efficiency, professionalism and above all personal attention, I would thoroughly recommend them...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
When they would book in to visit the house to do their checks they always said if your not in we have a key, but I have a dog and you know that but never checked the file.
When I told them I was going month to month. Not one person had got back to me to say that they had received my request. I then emailed them to say I will be leaving end of August and believe it or not they were very quick to get back to me to tell
Me me end date.
They then started booking appointment to come
See the house and then didn't even turn up and never told me. I had to cancel appointments and arrange things around them.
I would AVOID this company and go else where. Nothing but stress and the worse letting agent I have ever been with. Want a stress free move. Go elsewhere.