100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Aug 25,2012
Aug 25,2012
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Extremely bad experience dealing with this agency when I rented a managed property from them in Wembley Park.
1. Viewing was arranged with the agent on Tuesday. We visited the house, met the landlord there and discussed the furniture needed. I agreed to let the property and deposited hoarding deposit with agent with an agreed date of move-in on coming Saturday.
2. On Saturday, I called the agent in the morning to confirm the time for my arrival. Since my agent was busy on another call, I asked the other agent to inform him. I arrived at the Agent's office at the stipulated time and found him occupied with others. I waited for minutes on and on but I was not attended to. In between, the agent came with the contract copy and asked me to read and start initialing on each page. I asked him how can I sign before seeing the property readiness. The agent told me that he has checked everything and everything is fit and proper. He asked me to sign taking his word. I had to grudgingly sign it. Agent came back after I have signed, took the deposit and rent advance, handed me the keys and asked me to move in.
3. When I moved in, I had a rude shock. The house wasn't clean. The kitchen was particularly bad. In the sink, dirty containers of previous occupant were lying around. In the fridge and cupboards. food articles were there. A washing machine had been fitted there previous day and signs of fitting activity were all over the place in form of equipment, debris etc.
4. The bed I ordered had been haphazardly placed in the bedroom. The new wardrobe wasn't there. Bathtub didn't have a stopper and the bathroom door didn't latch. It was clear that the agent had not bothered to check the things in order before asking me to move in.
5. Worse was in store for me when I complained about these issue to the agent. First, I was told that these were trivial issues to be brought to them and I should take care of these myself. Next, the agent put blame on landlord and the builder who fixed washing machine. In the e-mail reply to me, agent noted that "We are an estate agency, not an inventory company". Then, he asked me to give a list of issues which he will try to get addressed with no firm commitment and dates. About wardrobe, he told me that landlord forgot to order it and he has ordered that.
6. Next day I went to collect the copy of inventory from the agent which was verified by a third-party. The inventory had it written all over the place that the property needed thorough cleaning in all areas. Surprisingly, it didn't check whether heating was working.
7. A day later, I went to agent to inform him that the heating system wasn't working and some radiator controls were not working and I was feeling inconvenienced. He informed me that he will arrange a check next day which will take care of heating and all other issues.
8. When I came back home, nothing had been addressed. Since it was late evening, the office was closed and I couldn't contact agent. Next day i.e. today, I had been trying office number since morning with no response. I checked with Wembley office and was told that Wembley Park office is closed today. When I told the Wembley office staff about the heating issue, he responded that he can't do anything since both offices are independent. He asked me if I had been provided any emergency number which I wasn't. Wembley office staff told me that in such a case nothing can be done and I have to suffer till Tuesday when office opens.
9. I went to Wembley Park office and found it closed. They had put a notice to this effect with an emergency number. I dialed that number and found that it is an incorrect number!!! heights of insincerity by this office.
If no action is taken by today, I am forced to take legal action on the agency for all the inconvenience caused and deficient service.
1. Viewing was arranged with the agent on Tuesday. We visited the house, met the landlord there and discussed the furniture needed. I agreed to let the property and deposited hoarding deposit with agent with an agreed date of move-in on coming Saturday.
2. On Saturday, I called the agent in the morning to confirm the time for my arrival. Since my agent was busy on another call, I asked the other agent to inform him. I arrived at the Agent's office at the stipulated time and found him occupied with others. I waited for minutes on and on but I was not attended to. In between, the agent came with the contract copy and asked me to read and start initialing on each page. I asked him how can I sign before seeing the property readiness. The agent told me that he has checked everything and everything is fit and proper. He asked me to sign taking his word. I had to grudgingly sign it. Agent came back after I have signed, took the deposit and rent advance, handed me the keys and asked me to move in.
3. When I moved in, I had a rude shock. The house wasn't clean. The kitchen was particularly bad. In the sink, dirty containers of previous occupant were lying around. In the fridge and cupboards. food articles were there. A washing machine had been fitted there previous day and signs of fitting activity were all over the place in form of equipment, debris etc.
4. The bed I ordered had been haphazardly placed in the bedroom. The new wardrobe wasn't there. Bathtub didn't have a stopper and the bathroom door didn't latch. It was clear that the agent had not bothered to check the things in order before asking me to move in.
5. Worse was in store for me when I complained about these issue to the agent. First, I was told that these were trivial issues to be brought to them and I should take care of these myself. Next, the agent put blame on landlord and the builder who fixed washing machine. In the e-mail reply to me, agent noted that "We are an estate agency, not an inventory company". Then, he asked me to give a list of issues which he will try to get addressed with no firm commitment and dates. About wardrobe, he told me that landlord forgot to order it and he has ordered that.
6. Next day I went to collect the copy of inventory from the agent which was verified by a third-party. The inventory had it written all over the place that the property needed thorough cleaning in all areas. Surprisingly, it didn't check whether heating was working.
7. A day later, I went to agent to inform him that the heating system wasn't working and some radiator controls were not working and I was feeling inconvenienced. He informed me that he will arrange a check next day which will take care of heating and all other issues.
8. When I came back home, nothing had been addressed. Since it was late evening, the office was closed and I couldn't contact agent. Next day i.e. today, I had been trying office number since morning with no response. I checked with Wembley office and was told that Wembley Park office is closed today. When I told the Wembley office staff about the heating issue, he responded that he can't do anything since both offices are independent. He asked me if I had been provided any emergency number which I wasn't. Wembley office staff told me that in such a case nothing can be done and I have to suffer till Tuesday when office opens.
9. I went to Wembley Park office and found it closed. They had put a notice to this effect with an emergency number. I dialed that number and found that it is an incorrect number!!! heights of insincerity by this office.
If no action is taken by today, I am forced to take legal action on the agency for all the inconvenience caused and deficient service.
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Latest Reviews
9th Nov 2016
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reviewed by 'Poonam'
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reviewed by 'Waseem'
13th Oct 2016
reviewed by 'Anjana'
Opening Hours
Address
Ellis & Co
51 Bridge Road
Wembley Park
Greater London
HA9 9AG
02089047741
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £279,000 | £279,000 |
| Lettings | 100% | 99% | £900 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 14 | 5 | 6 | 0 | 5 | 0 | 3 | 0 |
Areas covered
- HA9
- NW9
- HA1
- HA2
- HA5
- HA3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 09,2016
Nov 09,2016
0
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Very helpfully, funny and friendly.
Take his time for every request, problem or sentence.
Thanks for getting the apartment within one week :)...
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Oct 24,2016
Oct 24,2016
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I've used Ellis and Co for several years now and see no reason to change. Ben is always ready and able to quickly deal with any issues that I have. I am happy to recommend him. The team are dedicated experienced and friendly....
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Comment on agent fees
Very competitive fees
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Oct 21,2016
Oct 21,2016
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Ben is very helpful and is always quick to respond to any queries or questions raised by either ourselves or our tenants. He is very friendly and delivers great customer service....
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Oct 20,2016
Oct 20,2016
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I had a good experience with both Nikesh and Ben who explained the process and kept me informed all the way.They had a good understanding of the process and were detailed in ther explanations.Very well done...
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Comment on agent fees
Reasonable fee
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Oct 19,2016
Oct 19,2016
0
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Very helpful and always polite. Ben is very knowledgeable about property and the processes involved. Provided good advice and guidance. Nikkesh is always willing to help and has a positive approach. Kiran is also very nice based on the little account I've had with her. ...
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Oct 13,2016
Oct 13,2016
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I have found Ben and Nikkesh deliver what they say are going to deliver, a quality that you do not often find nowadays. Always happy to work with people like Ben and Nikkesh....
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Comment on agent fees
Happy to pay the fee when it has been earned which Ben has.
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Oct 10,2016
Oct 10,2016
0
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Very professional and friendly staff! Fees are reasonable and they act quickly and always look to find a solution that works well for all parties!...
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Oct 10,2016
Oct 10,2016
0
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Amazing service from everyone at Ellis & Co. They made the process very easy and were always happy to give advice or help out where they could. Would highly recommend to anyone looking for a property!...
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Oct 03,2016
Oct 03,2016
0
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This is my first time to rent a flat with Ellis &Co agency in Wembley. I have nothing to say but positive experience with their hardworking.
Especially,Nikkesh,he arrived on time,did the work properly and efficiently. I also need point out that Ben ...
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Comment on agent fees
Reasonable piece.
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Sep 30,2016
Sep 30,2016
0
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Kiran has been exceptional throughout our first-time buy and provided professional support from viewings to completion. She's response time is super quick and goes the extra mile to chase solicitors and other parties. Highly recommended!...
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Sep 30,2016
Sep 30,2016
0
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We use Ellis for our rental properties -Nikkesh and Ben have always been very professional and helpful in finding new tenants and renewing/negotiating contracts. Very friendly and reliable....
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Comment on agent fees
Good
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Sep 29,2016
Sep 29,2016
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Ben and Nikkesh have been fantastic in helping us with our move. They were helpful, friendly and always ready to give us the time that we needed. We have had a fantastic experience thus far with Ellis and Co. Wembley Park and are very pleased ...
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Sep 29,2016
Sep 29,2016
0
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We have multiple flats manged by Ellis & Co and I would recommend them to any landlord looking to rent out their properties in the Wembley Area and further away.
Ben Parry helps to manage all of our properties very effectively, and he quickly helps to ...
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Sep 29,2016
Sep 29,2016
0
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Just wanted to say that the staff at Ellis & Co are very professional, helpful and knowledgeable.
They sort out queries in a very easy uncomplicated way
Well done everyone in Wembley Park Branch...
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Comment on agent fees
Good reasonable fees
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Sep 28,2016
Sep 28,2016
0
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The management team have been quiet supportive throughout our stay in one of the managed properties of Ellis and Co. Any damage or repair has been addressed quickly and taken care. Overall we have a good experience with property management....
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Comment on agent fees
Good
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Sep 20,2016
Sep 20,2016
0
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I have been with Ellis and Co for over 8 years as a land lord. I can try them to make sure my investment is in safe hands and negotiate the best deal onyou behalf....
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Sep 16,2016
Sep 16,2016
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We just arrived here last week from Germany and this guys are very helpful to find for us a new appartment here in london very quick!
Very nice office and highly recommended!...
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Sep 16,2016
Sep 16,2016
0
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A BIG Thank you for the dedication and strive to help and accommodate! Nik was very helpful at the beginning of my journey helping to liaise with the Landlord and complete all the paperwork. Ben has been helpful ever since - from maintenance to contract ...
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Sep 15,2016
Sep 15,2016
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Both the agents were very helpful throughout the leasing process and also after. I have always received genuine suggestions from them. Clearly they take interest in their work and are always available to solve any problem I may have as a tenant....
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Comment on agent fees
good
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Sep 14,2016
Sep 14,2016
0
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Great Service
Very awesome guys
If somebody need a nicely property and need help for that I will advise you to them...
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Aug 30,2016
Aug 30,2016
0
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Me and my family were in a great difficulty when the tenant in the property we were planning to move into suddenly withdrew his notice to quit. Ben Parry went an extra mile to quickly find a temporary accommodation for us within the same area ...
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Aug 24,2016
Aug 24,2016
0
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Ben Parry went to extraordinary lengths to make sure that all legalities and paperwork were completed and made my transition to a landlord as easy as possible, He was always polite and friendly and professional. I felt his advise to be impartial but informative so ...
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Comment on agent fees
I believe the fees to be a fair reflection of the market
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Aug 23,2016
Aug 23,2016
0
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My husband and I were extremely happy with the service provided by Ben at Ellis and Co in Wembley Park. We were able to contact him with ease and booked in a viewing straight away. The whole process was extremely easy and took the stress ...
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Dec 16,2014
Dec 16,2014
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They put my property on the market with a view for a quick sale. They delivered on that promise and they were fantastic on knitting the buyer and seller into a unit to make the sale effortless. I would recommend them highly for the 5 stars ...
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Comment on agent fees
Agents fee was very competitive even for the London area.
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Dec 16, 2014
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(1)
Thanks Mr Fadayomi. If we can be any help in the future, then please do give me a call. _Dan ...
Jul 29,2014
Jul 29,2014
2
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The first day I moved into this property I noticed a water leak from the bathroom through the wall and floor which I complained immediately and its a year now that has not been fixed. As a result of this the wall is also falling ...
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What agent could do to change your mind?
Agent could have addressed my problem that my family is facing in the house on daily basis and the time I am spending chasing them, I would have got a different opinion for them.Attached Filesnbsp;
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Aug 04, 2014
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Also Viran, when the repairs have been carried out, if you are now happy with the service and response we have given you, may I ask that you could please amend or add a revised review on this page to confirm this. Many thanks _Dan ...
May 15,2014
May 15,2014
0
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This property was divided into two flats which were sold separately. Kiran Sattar at Ellis & Co dealt with all aspects of both sales from advertising the properties through to completion. She was professional and responsive at all times. There were a number of set-backs with ...
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Apr 30,2014
Apr 30,2014
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Kiran was very knowledgable about the area and gave a very accurate valuation to the sum received, she worked tirelessly to ensure that the sale went ahead despite several factors coming up that could have caused the deal to derail and without her assistance I ...
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Apr 30,2014
Apr 30,2014
0
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Dear all
We are very pleased with your service.
Our agent Anand is very professional and always there happy to help & support.
We have already recommended to friends & family.
Well done.
Happy tenant....
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Apr 28,2014
Apr 28,2014
1
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I approached Ellis and Co. Wembley office for renting a property nearby Preston road.
When I moved in the house, I found the house was not at all in a great shape
1. There were nails and allen keys lying on the floor
2. The carpet was ...
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Apr 28, 2014
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Hi Prav, firstly many apologies for the service you have been receiving and would appreciate if if you could call me direct at your convenience. The office is now under new management and we are concerned with the poor service that was offered to you. Wembley Park is now owned by the same Directors as our Harrow office and you will see from the reviews on Allagents on their branch, that the level of service is extremely high with plenty of positive reviews ranking them very high. We hope that ...
Apr 07,2014
Apr 07,2014
0
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My property was on sale for 8 months and was sold subject to contract three times before the sale was finally completed. At the same time, I was also buying another property through Ellis so the situation became quite complicated and time-consuming. Throughout the whole period ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
via Ombudsman
Last updated at 9:13 AM 03/10/2016 by Ellis & Co Wembley Park
Best Letting Agent in HA9 
Thank you for your feedback. Let me firstly apologise for the bad experience you have had to endure. I am sorry and disappointed you feel let down with our service. I would like to welcome you to our office at a time convenient for you so that we may discuss the issues highlighted here. This will allow us to not only improve our services, but also come to a resolution for the problems you have faced.
We look forward to hearing from you.