0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 25,2012
Aug 25,2012
3
people found
this helpful
this helpful
Terrible.
As other reviewer said, they try to squeeze every last drop of money out of you! They don't honour the law when it comes to their tenancy agreements and conned us into paying an extra month's rent when we said we were leaving. The situation would've been avoided if their staff had replied to our e-mails in a timely manner but we waited 2 months and only heard back from them after we phoned to chase it up. We were then told that it's not the staff member's responsibility to reply to her e-mails?! After the expensive fees we are obliged to pay to use them, they do as little as they can get away with.
During our tenancy we also waited 6 weeks to have our fridge/freezer and oven fixed. The bathroom was finished to a terrible state and we were told we could face extra charges because the grout was coming off - nothing to do with us!
The landlord was also trying to sell the flat which meant lots of disruption with people trailing in and out to look around, often without the required notice - again, this is illegal.
Absolutely appalling at responding to issues, except on occasions they think we owe them money. The fees they charge for their 'services' £180 to change a name on a contract?! It takes 2 minutes to change and print the document. OK, there may be further admin, but surely not £180 worth!
The properties are generally quite nice, but the hidden fees and rubbish service make the whole experience a nightmare. Would recommend to avoid!
As other reviewer said, they try to squeeze every last drop of money out of you! They don't honour the law when it comes to their tenancy agreements and conned us into paying an extra month's rent when we said we were leaving. The situation would've been avoided if their staff had replied to our e-mails in a timely manner but we waited 2 months and only heard back from them after we phoned to chase it up. We were then told that it's not the staff member's responsibility to reply to her e-mails?! After the expensive fees we are obliged to pay to use them, they do as little as they can get away with.
During our tenancy we also waited 6 weeks to have our fridge/freezer and oven fixed. The bathroom was finished to a terrible state and we were told we could face extra charges because the grout was coming off - nothing to do with us!
The landlord was also trying to sell the flat which meant lots of disruption with people trailing in and out to look around, often without the required notice - again, this is illegal.
Absolutely appalling at responding to issues, except on occasions they think we owe them money. The fees they charge for their 'services' £180 to change a name on a contract?! It takes 2 minutes to change and print the document. OK, there may be further admin, but surely not £180 worth!
The properties are generally quite nice, but the hidden fees and rubbish service make the whole experience a nightmare. Would recommend to avoid!
What agent could do to change your mind?
Not broken the law. Not tried to squeeze extortionate fees out of us in return for a terrible service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 09, 2012
As a former tenant i also agree will all the comments, these guys will try and bleed you for every cent you have at you disposal. Be very carefull before signing any agreement with them, as mentioned in previous mails, rental increases are usally 10pc per annum and the service, both in house and customer relations is poor.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Jun 2014
reviewed by 'zerocool'
13th Jun 2014
reviewed by 'NeverAgain'
21st May 2014
reviewed by 'persephone'
25th Nov 2013
reviewed by 'Sandeep'
14th Feb 2013
reviewed by 'Agentless'
Opening Hours
Address
Urban Share
2 Devonshire Square
City of London,London
Greater London
EC2M 4UJ
02079537860
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £495 | £2,383 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 11,2016
Jul 11,2016
0
people found
this helpful
this helpful
I worked with Esme to coordinate my exit from the property and everything when down smoothly. Esme is a hardworking and smart professional that makes great decisions quickly without compromising quality :)...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Mar 16,2016
Mar 16,2016
3
people found
this helpful
this helpful
Very unhappy, very bad experience with all aspects. The agency was only kind up to the moment when I put down the 500‚£ reservation money. From that moment on, hell begins. First they try to put me in with the landlord even though the ad clearly ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12, 2016
View all comments
(1)
It has been 45 days (forty five days) now and they still haven't returned me the deposit. They have all this time kept my money with explanation "Waiting for the room to be cleaned" and "We are chasing the landlord". No responsibility whatsoever towards me as the client. I have raised a dispute on Friday against them. ...
Mar 15,2016
Mar 15,2016
3
people found
this helpful
this helpful
Choices pressed me to sign and pay 6 months in advance with fees superior to the market, some extra fees were to check if I am capable to pay my 6 months in advance after I did it... I have different issues with my rooms and flat, ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2015
Feb 10,2015
1
people found
this helpful
this helpful
The most awful agency I've ever had the misfortune of dealing with. Terrible staff - rude, offensive and unprofessional. Individuals there have very limited knowledge of the properties they have on their books, or any of the rooms they're letting.
They clearly don't train their ...
read full review
read full review
What agent could do to change your mind?
Train their staff! Clearly a culture there of unhappiness and unprofessionalism that needs to be sorted. Also allow tenants to meet the other tenants before moving in, if requested.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 19,2014
Jun 19,2014
1
people found
this helpful
this helpful
We had to deal with them for 1 year. Would not recommend this agency to anyone. They were really slow to fix issues. They took ages to respond to our issues and they tried to charge us £20 for a scrathed £5 ikea table. It was horrible dealing ...
read full review
read full review
Was this helpful?
Yes
Yes
“Terrible agency. The check-in and check-out inventories were completely inaccurate. ......”
Jun 13,2014
Jun 13,2014
2
people found
this helpful
this helpful
Terrible agency. The check-in and check-out inventories were completely inaccurate. The check-in report claimed that there was a freshly painted radiator in one of the bedrooms, when in reality there was no radiator (the room turned out to be a converted garage). When we raised ...
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2014
May 21,2014
1
people found
this helpful
this helpful
Very nearly rented a flat from them but ended up pulling out as there were too many problems.
There was work that needed to be done to the property prior to moving in, they weren't keen to do that. They were however keen to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2013
Nov 25,2013
0
people found
this helpful
this helpful
HI,
Jill Appleton introduced me to this property. She was very nice while showing the house, cleared all my queries very well. She made the process for signing the initial contract very smooth. She helped me during my stay in the house regarding all maintenance ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2013
Feb 14,2013
1
people found
this helpful
this helpful
Terrible agent - poor communication, high and unfair charges - the other reviewers are right when they say they'll try and squeeze money out of you. You've been warned!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05, 2013
View all comments
(1)
Hello agentless,
We are sorry to hear that you were disappointed with the service. We try and provide a good service and response to all tenant enquiries. If you can let em know which property you moved in to I can look into this further for you. I'm particularly worried that money was 'squeezed' out of you. We state all of our fees in a clear breakdown at the end of the tenancy agreement. If the money that you are referring to relates to rent then I'm afraid that is something that the landlor ...
Jan 29,2013
Jan 29,2013
1
people found
this helpful
this helpful
Urban share were really helpful they helped me find the perfect flat when I was looking to rent, and i the perfect area, near night life and close to the tubes. I lived in their property for nearly 2 years and if there was ever a ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2012
Oct 16,2012
0
people found
this helpful
this helpful
I dealt with Urban share when moving to London in the summer. They were always very professional and really understood my needs, it just so happened that i had to make a difficult decision based on the fact they did such a good job, i ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25,2012
Aug 25,2012
3
people found
this helpful
this helpful
Terrible.
As other reviewer said, they try to squeeze every last drop of money out of you! They don't honour the law when it comes to their tenancy agreements and conned us into paying an extra month's rent when we said we were leaving. The ...
read full review
read full review
What agent could do to change your mind?
Not broken the law. Not tried to squeeze extortionate fees out of us in return for a terrible service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 09, 2012
View all comments
(1)
As a former tenant i also agree will all the comments, these guys will try and bleed you for every cent you have at you disposal. Be very carefull before signing any agreement with them, as mentioned in previous mails, rental increases are usally 10pc per annum and the service, both in house and customer relations is poor. ...
Aug 24,2012
Aug 24,2012
0
people found
this helpful
this helpful
I have used Urban Share a number of times over the years and have always found them to be very helpful and professional. The properties are always to a high standard and in great locations. Wouldn't hesistate to recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02, 2018
View all comments
(1)
I would not be surprised if the 5 star reviews come fron staff members or the tenants given cheaper rooms to do the agent's donkey work. To cram 5 people into a small semi with no proper communal space at 700/month is appalling and the landlords as well as the agents who bleed the tenants and make up false bad references are not held to account. You can't do it in employment law. Also no account for real wear and tear on these basic rattraps are just plain greedy. ...
Apr 05,2012
Apr 05,2012
1
people found
this helpful
this helpful
Absolute disgrace! NOthing repaired when in desperate need and complete rip off, will steal your money in every way possible TONS of hidden charges and huge false advertising. On a constant basis. Cant believe how they have been allowed to continue trading. Only a matter ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2012
Jan 31,2012
5
people found
this helpful
this helpful
Slow repair, waited for 1 months for the shower to get repaired, still no action. false advertising, claimed that the property has the tv sets, but it belonged to one of the tenants, who recently moved out. ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
