0% lettings valuation accuracy
50% lettings fee satisfaction
Aug 22,2018
Aug 22,2018
3
people found
this helpful
this helpful
I Moved out of a property on the 21 of July, with an official end of tenancy on the 7th of August 2018.
I asked Merryweathers if, seeing as I had returned the keys and therefore had no way of entering the property again to change its condition, they would conduct the final inspection on the move out date to speed up the return of the deposit. They refused.
The final review was conducted and the property was found to be clean and good. A deposit return figure was decided after a week or so.
Throughout the process I made them aware of extreme financial difficulties I was experiencing with not having the deposit returned and asked to be prioritised as these issues would start to have severe implications for my living arrangements and finances.
When I asked a member of staff (after the return was confirmed) how long it would be before my deposit was in my account, she told me it would be that day or the day after (Monday 20th/ Tues 21st) .
When I rang for confirmation, she changed this time line to the next day or the day after that. On the last day of the expected return I rang several times to ask for exact details and when to expect the return.
I was told by one member of staff that "The accounts employee is doing it right now."
After 40 minutes of waiting, still nothing had been returned to me. When I rang again, I was told "The accounts employee has her finger on the button right now"
I was then told rudely and aggressively that there were procedures that had to be followed.At no point was I made aware that it normally takes 4 days for the money to be returned and thus was going off of the initial time frame provided to me. I was not made aware of that on the Monday when I rang, when that same member of staff had told me "It'll be with you today or tomorrow." I was never made aware of any of the specifics of any procedures and therefore am incredibly irritated that the particular member of staff lost her temper with me and spoke to me in a very unprofessional manner.
I am writing this moments after hanging up and being told that the accountant was transferring my money back to me at that moment. 20 minutes on, still nothing has been transferred.
In addition, the return was initially being handled by another member of staff, who did not make me aware she would be leaving the office for annual leave and I was not provided with any information about who would take up the case and how that may effect the speed of the return. These are all details I had to discover myself through emails and phone calls.
In my new residence, I have now missed my first rental payment and several bills and Merryweathers were aware that these financial issues were growing through the entire process. However, I can only interpret being told that "we are paying other people to today!" means they paid no heed to how severe my financial issues really were.
Another 10/15 minutes has passed and yet again....nothing has been returned to my account.
Poor communication and a lack of clarity with absolutely no specific detail.
I asked Merryweathers if, seeing as I had returned the keys and therefore had no way of entering the property again to change its condition, they would conduct the final inspection on the move out date to speed up the return of the deposit. They refused.
The final review was conducted and the property was found to be clean and good. A deposit return figure was decided after a week or so.
Throughout the process I made them aware of extreme financial difficulties I was experiencing with not having the deposit returned and asked to be prioritised as these issues would start to have severe implications for my living arrangements and finances.
When I asked a member of staff (after the return was confirmed) how long it would be before my deposit was in my account, she told me it would be that day or the day after (Monday 20th/ Tues 21st) .
When I rang for confirmation, she changed this time line to the next day or the day after that. On the last day of the expected return I rang several times to ask for exact details and when to expect the return.
I was told by one member of staff that "The accounts employee is doing it right now."
After 40 minutes of waiting, still nothing had been returned to me. When I rang again, I was told "The accounts employee has her finger on the button right now"
I was then told rudely and aggressively that there were procedures that had to be followed.At no point was I made aware that it normally takes 4 days for the money to be returned and thus was going off of the initial time frame provided to me. I was not made aware of that on the Monday when I rang, when that same member of staff had told me "It'll be with you today or tomorrow." I was never made aware of any of the specifics of any procedures and therefore am incredibly irritated that the particular member of staff lost her temper with me and spoke to me in a very unprofessional manner.
I am writing this moments after hanging up and being told that the accountant was transferring my money back to me at that moment. 20 minutes on, still nothing has been transferred.
In addition, the return was initially being handled by another member of staff, who did not make me aware she would be leaving the office for annual leave and I was not provided with any information about who would take up the case and how that may effect the speed of the return. These are all details I had to discover myself through emails and phone calls.
In my new residence, I have now missed my first rental payment and several bills and Merryweathers were aware that these financial issues were growing through the entire process. However, I can only interpret being told that "we are paying other people to today!" means they paid no heed to how severe my financial issues really were.
Another 10/15 minutes has passed and yet again....nothing has been returned to my account.
Poor communication and a lack of clarity with absolutely no specific detail.
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Latest Reviews
22nd Aug 2018
reviewed by 'LB'
8th May 2018
reviewed by 'Brenda'
6th Mar 2018
reviewed by 'Bogdan'
3rd Apr 2015
reviewed by 'tenant2'
17th Jan 2013
reviewed by 'tennant1'
Opening Hours
Address
Merryweathers
The Point Bradmarsh Business Park, Bradmarsh Way
Rotherham
South Yorkshire
S60 1BP
01709 375591
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £395 | £495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 1 |
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Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
I'm absolutely appalled at my treatment these past few months by merryweathers. I've been renting a furnished flat for 18 months… after a few broken appliances and promises of repairs I decided I had had enough and handed in my notice. My fridge freezer (that was ...
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Aug 22,2018
Aug 22,2018
3
people found
this helpful
this helpful
I Moved out of a property on the 21 of July, with an official end of tenancy on the 7th of August 2018.
I asked Merryweathers if, seeing as I had returned the keys and therefore had no way of entering the property again to change its ...
read full review
read full review
Comment on agent fees
No comment
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May 08,2018
May 08,2018
0
people found
this helpful
this helpful
A big thank you for all the support through helping to achieve my sell/buy. All the staff was very helpful throughout to both myself and my family. They always went the extra mile to support me in anyway they could, all whilst remaining patient ...
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Comment on agent fees
Good
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Yes
Mar 06,2018
Mar 06,2018
3
people found
this helpful
this helpful
This is the worst letting agency ever I've ever had the displeasure of having any contact with. If you have a problem they have no interest in helping you or solving the issues. They are lacking knowledge of the appropriate laws and relevant regulations. We ...
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Comment on agent fees
BAD
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Apr 03,2015
Apr 03,2015
2
people found
this helpful
this helpful
Seconding the review of 'tenant1', from start to finish Merryweathers are some of the most useless and arrogant people I have had the misfortune to deal with.
Most if not all correspondence goes unanswered, and when you do finally manage to get hold of ...
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What agent could do to change your mind?
Fees were fine. The fact I had to chase up things on my own credit check over several weeks as the agent from Merryweathers couldn't manage it? Not so much...Attached Filesnbsp;
Comment on agent fees
Fees were fine. The fact I had to chase up things on my own credit check over several weeks as the agent from Merryweathers couldn't manage it? Not so much...
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Jan 17,2013
Jan 17,2013
0
people found
this helpful
this helpful
I have been renting properties for about 8 years and i would consider myself a reasonable tenant - I am clean, I like to look after/improve the property, I always pay my rent on time and I have always received 100% of my deposit back when ...
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What agent could do to change your mind?
Friendly curteous staff, responding to issues in a timely manner and an understanding that the tenant isn't some low life rubbish - i think it's sad that i care more about my landlords house that the agent doesAttached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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