67% sales valuation accuracy
33% sales fee satisfaction
67% lettings valuation accuracy
67% lettings fee satisfaction
Aug 21,2018
Aug 21,2018
2
people found
this helpful
this helpful
I've been renting my property out through them for 5 years whilst I have been living away. They have been happy to take my monthly fee, but when it comes to actually doing any work for their fee they are unhelpful, lazy and incredibly rude. They overcharge for maintenance works and are not proactive in what they do. As you can see from their responses to other complaints they are even rude and childish in their responses. Definitely changing agents now and will never use again
Comment on agent fees
Overpriced
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th May 2023
reviewed by 'pete'
3rd Oct 2022
reviewed by 'Tenants'
17th Oct 2020
reviewed by 'Andy'
2nd Mar 2020
reviewed by 'Lisa'
Opening Hours
Address
Atwell Martin
65 New Road
Chippenham
Wiltshire
SN15 1ES
01249 447777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £0 | £0 |
| Lettings | 67% | 67% | £600 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 3 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 19,2023
May 19,2023
0
people found
this helpful
this helpful
If only I could add 1 star. Didn't believe my daughter when she said she did not have a smoke alarm. Did not believe my daughter when she said she had a Combi boiler. Very rude and lots to learn about customer service....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2022
Oct 03,2022
1
people found
this helpful
this helpful
Haven’t even moved in yet and rating 1 star. Finished paperwork on new tenancy months ago, and move in date as advertised online was delayed. Very little communication from Atwell team, had to chase them up every step of the way. Tenancy starting date 2 was ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03,2020
Nov 03,2020
0
people found
this helpful
this helpful
Sara Slade was outstanding when I needed help following me losing important information from my rental properties. Very friendly and helpful and an asset to the team....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2020
Oct 17,2020
3
people found
this helpful
this helpful
I think the bad reviews are accurate and the good reviews are probably made up by Gemma and Sarah. I would adamantly NOT recommend this agency. We left and were dealt with by a proper working agency.
We had a year of ball ache. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 18,2020
Jun 18,2020
0
people found
this helpful
this helpful
We have rented with Atwell Martin lettings in Chippenham for 5 years with amazing service throughout, the last 3 months have been exceptional in understanding our predicament of COVID 19, thanks to Sara and Gemma for being absolutely fantastic in everything they do ?...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2020
Mar 02,2020
0
people found
this helpful
this helpful
We met with Sara on a Wednesday to view a property to rent after being let down (different letting agent) with a property that we were due to move into on the Friday. The property Sara showed us was amazing and she managed to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 08,2020
Jan 08,2020
1
people found
this helpful
this helpful
Stupid, backwards and counter productive. We are tenants that have paid a year up front and have no end to hassles and rudeness. We decided to make a trading standards complaint. Run away run away run away .......
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2019
Jun 21,2019
0
people found
this helpful
this helpful
been looking foe the right property a while.came across attwell martin chippenham..Sara and gemma been absolutly fab.they been forthcoming and very professional same time very human(had a good laugh with both)nothing we ask was to much trouble for them.they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14,2019
Jun 14,2019
1
people found
this helpful
this helpful
Complete lack of communication.
Am absolutely disgusted with how much of my deposit has been taken for things that are made up and dishonest.
I was charged for a missing door handle which the letting agent themselves admitted to breaking off of the door.
We ...
read full review
read full review
Comment on agent fees
Overpriced
Was this helpful?
Yes
Yes
Aug 23,2018
Aug 23,2018
2
people found
this helpful
this helpful
Agency that is slow, useless, PURPOSELY damaging the property.
Leak in a bathroom was reported before we moved in (when we reported it - agency emailed back that they know about it) and was fixed after 2 years... but before it damaged whole floor in the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2018
Aug 21,2018
2
people found
this helpful
this helpful
I've been renting my property out through them for 5 years whilst I have been living away. They have been happy to take my monthly fee, but when it comes to actually doing any work for their fee they are unhelpful, lazy and incredibly rude. They ...
read full review
read full review
Comment on agent fees
Overpriced
Was this helpful?
Yes
Yes
Apr 30,2016
Apr 30,2016
6
people found
this helpful
this helpful
Went through Atwell Martin as my friend worked there. Managed to get a good fee, however since we have been with them approx 2 years they over price all maintenance work. We had tenants at one stage and they left their ikea boxes in the garage ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2014
Apr 10,2014
4
people found
this helpful
this helpful
My principal concern is the costs of repairs, which have been crippling me. I have no reason to doubt that the work needed doing - or evidence that it was done badly - but their contractors seem to charge way beyond the going rate. There ...
read full review
read full review
What agent could do to change your mind?
Maintenance companies will often inflate their costs expecially if they think that the landlord wil not even notice or care. Atwell Martin should aim to to get vaue for money for their client (the landlord). It takes jsut two minutes to Google and find our the going rate for white goods. They are lazy in the extreme making no effort to ensure quote is reasonable. This is the reason I am leaving them. If they gave evidence of challengin their maintenance companies I might reconsider. However, every alternative letting agent I have contacted so far has lower charges, so they'd probably have to lower their charges a little to keep me.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
