John Smale & Co
Exeter, EX31
4.7/5, 48 reviews
94% recommended
96% sales valuation accuracy
96% sales fee satisfaction
67% lettings valuation accuracy
92% lettings fee satisfaction

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“Fair and friendly...”

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Aug 19,2018
Minithumbup
By: 'Jen'
Aug 19,2018
0 people found
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Smale and Co valued our property years ago, and were fair, knowledgeable and friendly. We eventually chose not to sell, but let it instead. When we came to sell this time, we remembered their friendly local service. They immediately introduced two prospective buyers and the house was sold within the week. Would definitely recommend and happy with the service received.
Comment on agent fees
Very reasonable fees.
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Latest Reviews

View all Reviews 48
14th Jul 2021
reviewed by 'Rafe Stone'
“Genuinely helpful and friendly local estate agents who I would recommend. They helped us in our move from London during ......”
12th Jul 2021
reviewed by 'charlene sutherland'
“It was stress free working with John Smale and Co. Toby was just fantastic, keeping me posted and up to ......”
9th Jul 2021
reviewed by 'Claire'
“Kept us well informed, accurate and achievable valuation. Friendly and approachable, Toby went above and beyond to secure our sale, ......”
26th Apr 2021
reviewed by 'Lara Skinner'
“Excellent Estate Agents. Every member of the team was extremely friendly, helpful, professional and eager to help our purchase go ......”
4th Mar 2021
reviewed by 'Mr Heath'
“Very happy with how they handled the sale. Really happy with how the property was marketed. Very friendly team who ......”
25th Feb 2021
reviewed by 'Miranda'
“Brilliant customer service from Paul and Toby. Constant updates and following up from the bottom of the chain. I would ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

John Smale & Co
5 Cross Street
Barnstaple,Exeter
Devon
EX31 1BA
01271 342 000

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £89,000 £810,000
Lettings 67% 92% £470 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 5 1 23 0 10 1 1 0
Areas covered
  • EX31
  • EX35
  • EX32
  • EX36
  • EX33
  • EX34
  • EX37
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Genuinely helpful and friendly local estate a......”

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Jul 14,2021
Minithumbup
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Toby
By: 'Rafe Stone'
Jul 14,2021
0 people found
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Genuinely helpful and friendly local estate agents who I would recommend. They helped us in our move from London during what was a difficult time. There were one or two issues that could have been handled a bit more promptly along the way which is ...
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“It was stress free working with John Smale an......”

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Jul 12,2021
Minithumbup
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Toby
By: 'charlene sutherland'
Jul 12,2021
0 people found
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It was stress free working with John Smale and Co. Toby was just fantastic, keeping me posted and up to date with communications, even out of hours which was much appreciated and kept the stress at bay. If Toby was busy his team answered and ...
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“Highly recommend...”

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Jul 09,2021
Minithumbup
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By: 'Claire'
Jul 09,2021
0 people found
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Kept us well informed, accurate and achievable valuation. Friendly and approachable, Toby went above and beyond to secure our sale, great service for the money. Puts bigger companies to shame! Highly recommend...
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“Excellent Estate Agents. Every member of the ......”

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Apr 26,2021
Minithumbup
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david
By: 'Lara Skinner'
Apr 26,2021
0 people found
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Excellent Estate Agents. Every member of the team was extremely friendly, helpful, professional and eager to help our purchase go through quickly. Took a lot of the usual stress out of the process. Highly recommended....
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“Very happy with how they handled the sale. Re......”

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Mar 04,2021
Minithumbup
By: 'Mr Heath'
Mar 04,2021
0 people found
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Very happy with how they handled the sale. Really happy with how the property was marketed. Very friendly team who kept us well informed. They ensured the sale progressed as smoothly as possible. Highly recommended!...
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“Brilliant customer service from Paul and Toby......”

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Feb 25,2021
Minithumbup
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Paul
By: 'Miranda'
Feb 25,2021
0 people found
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Brilliant customer service from Paul and Toby. Constant updates and following up from the bottom of the chain. I would highly recommend John Smale....
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“Fantastic service, professional, supportive, ......”

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Feb 03,2021
Minithumbup
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david
By: 'Edwards'
Feb 03,2021
0 people found
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Fantastic service, professional, supportive, friendly and guided myself and our sale where nothing was too much trouble. Even given contact details of my agent for use when he was on holiday. Which fortunately I didn’t have to do but was in place if needed. ...
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“Really impressed with the service we received......”

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Jan 18,2021
Minithumbup
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Paul
By: 'Nicole'
Jan 18,2021
0 people found
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Really impressed with the service we received from John Smale - from the first call, viewings through to the day of completion, Toby & Paul kept in touch and guided us the whole way. Nothing was ever too much. Would definitely recommend John Smale to anyone ...
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“Toby was very helpful and curteous when he c......”

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Jan 01,2021
Minithumbup
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Toby
By: 'Anne-Marie'
Jan 01,2021
0 people found
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Toby was very helpful and curteous when he came to value my property and when he came to take photos and put my house on the market. his collegue shwed round prospective viewers was excellent in helping me achieve the price I wanted to enable ...
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“Excellent service from David and his team on ......”

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Nov 04,2020
Minithumbup
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david
By: 'Claudia'
Nov 04,2020
0 people found
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Excellent service from David and his team on the sale of our property. I would definitely use them again and would highly recommend them....
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“Would definitely recommend...”

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Oct 23,2020
Minithumbup
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Toby
By: 'John'
Oct 23,2020
0 people found
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Toby handled our purchase in a friendly professional manner. He also helped to iron out a problem that could have held things up. Would definitely recommend....
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“David was friendly and professional at all ti......”

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Nov 05,2019
Minithumbup
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david
By: 'Piper'
Nov 05,2019
0 people found
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David was friendly and professional at all times. The purchase was a bit problematic but we were always kept up to date with any progress thanks to Davids due diligence. Thank you very much for all your help and advice. We are Loving our new ...
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“Honest and Professional...”

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Oct 31,2019
Minithumbup
By: 'Chris'
Oct 31,2019
0 people found
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We had a couple of minor problems with the listing at the beginning of the process but after that they were very professional throughout the process....
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“I am very happy with the service I received f......”

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Sep 20,2019
Minithumbup
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Toby
By: 'elaine'
Sep 20,2019
0 people found
this helpful
I am very happy with the service I received from John Smale. Toby was in regular contact, and I was able to contact him if I had any queries. He gave me good advice regarding prospective buyers and offers that we received. He updated the ...
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“We were lucky to have an agent (Paul Saunders......”

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Sep 18,2019
Minithumbup
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Paul
By: 'Rebecca'
Sep 18,2019
0 people found
this helpful
We were lucky to have an agent (Paul Saunders) who had a vision for how we could buy our dream house. Despite having to sell two different properties in order to buy our new house, he kept his eye on the goal and we moved ...
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By: David Edwards
Sep 19, 2019
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Thank you very much! Nice to do business with you. ...

“We were very pleased with the way John Smale......”

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Sep 04,2019
Minithumbup
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david
By: 'Beatrice'
Sep 04,2019
0 people found
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We were very pleased with the way John Smale presented our property for sale. They found a purchaser relatively quickly and achieved a price which was ore or less what we hoped to achieve. Both David and Paul were available to comment on viewings and ...
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“John Smale dealt with the sale of a difficult property ......”

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Aug 23,2019
Minithumbup
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Toby
By: 'Kathleen'
Aug 23,2019
0 people found
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John Smale dealt with the sale of a difficult property for me. They were always helpful and professional, I felt that I could ring at any time of I had a concern and they were always happy to help....
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“Great service. Great team....”

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Jul 03,2019
Minithumbdown
By: 'Lisa'
Jul 03,2019
0 people found
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Great service. Happy to assist and make the process as streamline as possible. Queries responded to very quickly. One disappointment was accuracy in the particulars but still purchased a great home. Great team. Thank you....
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“We use John Smale & Co to find tenants and de......”

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Jul 03,2019
Minithumbup
By: 'L'
Jul 03,2019
0 people found
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We use John Smale & Co to find tenants and deal with the initial set up details. We find them very professional and thorough. They lead you through every step and no question is too small. We would highly recommend to anyone considering renting out their ...
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“Excellent service - again...”

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May 30,2019
Minithumbup
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Toby
By: 'Mrs'
May 30,2019
0 people found
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We sold our last two houses through Smale & Co, and for the third time, they came up with the goods. Toby's valuation was excellent, and his enthusiasm for the property shone through. We secured a buyer within eight weeks of going on the market, and ...
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Comment on agent fees
Very competitive
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“Excellent communication and service...”

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May 29,2019
Minithumbup
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Toby
By: 'Kal'
May 29,2019
0 people found
this helpful
I dealt with Toby for the sale of my flat. His valuation was spot on, and I'd accepted an offer a week after it went on the market. The entire teams communication was brilliant and overall service was top notch. I highly recommend them....
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Comment on agent fees
Fair fees, good value.
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“Why do estate agents have such a bad name?...”

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Jan 16,2019
Minithumbup
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Toby
By: 'Chrissie'
Jan 16,2019
0 people found
this helpful
We had such a positive experience with Toby and all his colleagues in the Barnstaple branch. They were very patient with us - even when we withdrew our property after losing the purchase we were seeking and waited patiently for us to find somewhere else (...
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Comment on agent fees
Having sold our son-in-law's property previously, Toby new our family situation and the negotiated fee was very good.
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By: Dan
Jan 16, 2019
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We sold our property through John Smale and they were very efficient. I don't have any major complaints and the sale was completed without fuss. ...

“Excellent...”

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Jan 16,2019
Minithumbup
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Toby
By: 'Mike'
Jan 16,2019
0 people found
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Very happy with J Smale. Toby was attentive and worked hard to get the deal through, even responding and emailing when he was on holiday. Sale price pretty much achieved in only 3 or 4 weeks. Thanks!!...
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Comment on agent fees
The going rate
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“Smooth Sale...”

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Jan 15,2019
Minithumbup
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Toby
By: 'Alan'
Jan 15,2019
0 people found
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From the first contact with David and Toby's visit we were kept fully informed regarding progress and Toby's persistance kept the process moving forward to a succesful conclusion...
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By: Michelle
Jan 15, 2019
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A fantastic service - Always professional and friendly and kept us updated throughout the process. ...

“outstanding service...”

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Jan 15,2019
Minithumbup
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Toby
By: 'Angus'
Jan 15,2019
0 people found
this helpful
wow, these guys are good. Buying a property can be one of the most stressful things in life so I was extremely glad of the excellent service from Toby and David from John Smale & Co. They went above and beyond to ensure my purchase went ...
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“Responsive and efficicent...”

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Jan 15,2019
Minithumbup
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Paul
By: 'Debbie'
Jan 15,2019
0 people found
this helpful
Paul was responsive and efficient from our initial enquiry through to successful completion. He offered a great deal of flexibility to enable us to view the property, and investigate required works with a further visit. Paul is a professional, with an open and honest approach, ...
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“Nasty, inhumane John Smale & Co Barnstaple...”

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Dec 23,2018
Minithumbdown
By: 'MarkA'
Dec 23,2018
0 people found
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Did you know John Smale & Co have a legal duty of care under HHSRS (housing health and safety rating system) to ensure all their rental properties in radon risk areas (yes, North Devon is such an area) are evaluated and monitored for radon? And if ...
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Comment on agent fees
Anything they charge in my book is too much.
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“Smooth transition...”

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Dec 06,2018
Minithumbup
By: 'Keith'
Dec 06,2018
0 people found
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Toby was professional and excellent throughout. Could not recommend him or Smales more highly. Continually kept us updated both in out of office hours. This showed their commitment to the customer. With grateful thanks....
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Happy
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“Good communication throughout...”

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Dec 06,2018
Minithumbup
By: 'Greg'
Dec 06,2018
0 people found
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Good communication throughout and informative on the aspects of the purchase. Was nice to speak with the same point of contact, Toby, each time....
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Comment on agent fees
N/A
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“Winter Let...”

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Nov 26,2018
Minithumbup
By: 'Leigh'
Nov 26,2018
0 people found
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Staff were very efficient and friendly, responding well to my questions and concerns. All paperwork was dealt with in a timely manner....
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Comment on agent fees
Reasonable fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are regulated by the Property Ombudsman, the Royal Instituiotn of Chartered Surveyors the Natioanl Assoction of Esate Agents and Association of Residential Letting agents.
Last updated at 2:10 PM 15/02/2018 by David Edwards

Awards won by John Smale & Co, Exeter EX31 1BA



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