100% sales valuation accuracy
67% sales fee satisfaction
91% lettings valuation accuracy
86% lettings fee satisfaction
Aug 18,2018
Aug 18,2018
2
people found
this helpful
this helpful
Regarding Gail Furnival - Barbers
Just over 3 years ago we decided to move back up North from beautiful Wiltshire due to my Mother being ill and wanting to be closer to our family
Our home in Wiltshire was a 19c Coaching Inn which my husband had spent 9 years renovating and substantially increased the value
We put it on the market and it was sold on the first day, to the first viewers for more than the asking price as we had so much attention and it was clear it would sell quickly
However this put us in a precarious situation as we had not even started looking for a new home
We managed to clear our Mortgage with the sale meaning we were cash buyers
The challenge was finding a property we desired , it was proving to be very difficult and we were running out of time
Having registered with various Estate Agents in Shropshire ( our choice of County ) it was through this that I first encountered Gail Furnival at Barbers, from the instance she spoke with me and listened to our requirements, she was just incredible, always taking calls, organising viewings as I had to come up and spend a few days at a time viewing the properties
The pressure was on and it was becoming clear we were not going to find the right place in the time frame we had as we had committed to moving in December 2015
Gail suggested we buy a property that needed fully refurbishing as she knew my husband was a quality self Builder and we could re sell in a couple of years once we found what we were after in the local countryside as a final home
So we did, we purchased a 4 bed in Market Drayton and moved in on the December 2015, with the complete attention to detail from Gail Furnival who ensured everything went smoothly
The house took 2 years to completely gut it and totally refurbished every room with new bathrooms and kitchen, floors , walls and new beautiful layout in a smart contemporary fashion
February 2018 we decided to put it up for sale as we wanted a final project and home in the local countryside as we had always planned again being Cash Buyers
We had no hesitation in contacting Gail Furnival to sell the house for us , Gail was delighted with the renovation and valued it to a superb standard and cost
Sadly during the same time my husband fell seriously ill and everything changed overnight
Gail and her team were extremely supportive as we explained we had to change our plan
It made more sense to downsize and ensure we were in a house I could manage my husbands treatment as it was going to be long and extremely distressing for all involved and another large project house was not suitable
We decided to move closer to my fanily so I had support , out of the Market Drayton and to the outskirts of Cheshire
Gail was completely on board with selling Our Market Drayton home for us and we ended up with numerous offers and was delighted with the First Time buyers who made the commitment to buy our beautiful home
Again the attention to detail and the support given by Gail and her Team was outstanding especially as we had challenges at the top of what was a small chain of 3 , that was causing a lot of distress and delays
Finally we moved In July and we were proud to have left a beautiful home for Our buyers who like us had a great experience with Barbers and Gail Furnival
Since moving Gail and Julie have called me to check on our move and also My husbands well-being
It meant such a lot to me
So long story short
You have a star in Gail Furnival and she would be someone I would always go to for advise of moving and also who I would recommend to anyone selling their home
Mr and Mrs H
Just over 3 years ago we decided to move back up North from beautiful Wiltshire due to my Mother being ill and wanting to be closer to our family
Our home in Wiltshire was a 19c Coaching Inn which my husband had spent 9 years renovating and substantially increased the value
We put it on the market and it was sold on the first day, to the first viewers for more than the asking price as we had so much attention and it was clear it would sell quickly
However this put us in a precarious situation as we had not even started looking for a new home
We managed to clear our Mortgage with the sale meaning we were cash buyers
The challenge was finding a property we desired , it was proving to be very difficult and we were running out of time
Having registered with various Estate Agents in Shropshire ( our choice of County ) it was through this that I first encountered Gail Furnival at Barbers, from the instance she spoke with me and listened to our requirements, she was just incredible, always taking calls, organising viewings as I had to come up and spend a few days at a time viewing the properties
The pressure was on and it was becoming clear we were not going to find the right place in the time frame we had as we had committed to moving in December 2015
Gail suggested we buy a property that needed fully refurbishing as she knew my husband was a quality self Builder and we could re sell in a couple of years once we found what we were after in the local countryside as a final home
So we did, we purchased a 4 bed in Market Drayton and moved in on the December 2015, with the complete attention to detail from Gail Furnival who ensured everything went smoothly
The house took 2 years to completely gut it and totally refurbished every room with new bathrooms and kitchen, floors , walls and new beautiful layout in a smart contemporary fashion
February 2018 we decided to put it up for sale as we wanted a final project and home in the local countryside as we had always planned again being Cash Buyers
We had no hesitation in contacting Gail Furnival to sell the house for us , Gail was delighted with the renovation and valued it to a superb standard and cost
Sadly during the same time my husband fell seriously ill and everything changed overnight
Gail and her team were extremely supportive as we explained we had to change our plan
It made more sense to downsize and ensure we were in a house I could manage my husbands treatment as it was going to be long and extremely distressing for all involved and another large project house was not suitable
We decided to move closer to my fanily so I had support , out of the Market Drayton and to the outskirts of Cheshire
Gail was completely on board with selling Our Market Drayton home for us and we ended up with numerous offers and was delighted with the First Time buyers who made the commitment to buy our beautiful home
Again the attention to detail and the support given by Gail and her Team was outstanding especially as we had challenges at the top of what was a small chain of 3 , that was causing a lot of distress and delays
Finally we moved In July and we were proud to have left a beautiful home for Our buyers who like us had a great experience with Barbers and Gail Furnival
Since moving Gail and Julie have called me to check on our move and also My husbands well-being
It meant such a lot to me
So long story short
You have a star in Gail Furnival and she would be someone I would always go to for advise of moving and also who I would recommend to anyone selling their home
Mr and Mrs H
Comment on agent fees
Good
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Aug 17, 2018
Thank you so much for such a wonderful review. We're delighted to hear that we were able to help. Best wishes from us all at Barbers Estate Agents.
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Latest Reviews
18th Mar 2019
reviewed by 'Mr.'
Opening Hours
Address
Barbers
Tower House, Maer Lane
Market Drayton
Shropshire
TF9 3SH
01630653641
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £124,000 | £237,500 |
| Lettings | 91% | 86% | £350 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 10 | 3 | 9 | 0 | 5 | 0 | 2 | 1 |
Areas covered
- TF9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 05,2020
Dec 05,2020
3
people found
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this helpful
Going through the process of renting a property through Barbers was not a pleasant experience. We found the contact, Jenny, to be unhelpful, totally lacking in empathy, with extremely poor customer service. Every time we phoned we were made feel like we were just a ...
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Dec 14, 2020
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Thank you for your reply. I do not wish to discuss my feedback, but if a person called Jenny Chapman still works for you I suggest she receives some customer relations training in order to deal in a professional way with your clients. Her people skills were appalling. ...
Mar 18,2019
Mar 18,2019
2
people found
this helpful
this helpful
I had spoken to Sean O'Brien at Barbers Market Drayton around March 2018 with an idea to relocate to the area in the winter. I gave him set parameters of what I was looking for which I knew was a big ask but he was professional ...
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Mar 18, 2019
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We hope you enjoyed your weekend moving in! Thank you for the review and all of us at Barbers Estate Agents would like to pass on our very best wishes to you in your new home. ...
Nov 24,2018
Nov 24,2018
1
people found
this helpful
this helpful
Absolutely fantastic service throughout the whole process. Cannot recommend Barbers enough! As someone who has bought and sold with various local estate agents over the years, I can safely say that Barbers are head and shoulders above the competition. The dedicated sales progression team, who ...
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Comment on agent fees
Excellent rates for the agent fees. Really feel like you get your money's worth.
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Nov 26, 2018
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Thank you for such a superb review! We're delighted to hear that you were so happy with our service. Enjoy your new home and best wishes from us all at Barbers Estate Agents . ...
Aug 18,2018
Aug 18,2018
2
people found
this helpful
this helpful
Regarding Gail Furnival - Barbers
Just over 3 years ago we decided to move back up North from beautiful Wiltshire due to my Mother being ill and wanting to be closer to our family
Our home in Wiltshire was a 19c Coaching Inn which my husband ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
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Yes
Aug 17, 2018
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Thank you so much for such a wonderful review. We're delighted to hear that we were able to help. Best wishes from us all at Barbers Estate Agents. ...
Jul 12,2018
Jul 12,2018
4
people found
this helpful
this helpful
Barbers were very accommodating and made the process of buying a house as stress free as possible. They constantly kept us updated on the sale and I would not hesitate to recommend using them to buy or sell a house - very professional!...
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Jul 13, 2018
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That's my pleasure Sean. Thank you for your well wishes- if only all other estate agents are as efficient, organised and diligent as yourself. ...
May 09,2017
May 09,2017
6
people found
this helpful
this helpful
This estate agent was very unhelpful. They were unfriendly through any type of correspondence and unprofessional. They added extra costs even when a price had been agreed privately and made I very difficult to sort out my property. I couldn't even go and look at ...
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Oct 26,2016
Oct 26,2016
0
people found
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this helpful
Excellent service from Jenni and Gail, 2 properties let in rapid time, they made the process very easy including sorting carpet quotes....
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Good
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Oct 14,2016
Oct 14,2016
3
people found
this helpful
this helpful
Lettings department be very careful and get everyting in writing as service is terrible not recommended we had to get enviromental health involved....
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May 25,2016
May 25,2016
1
people found
this helpful
this helpful
Jenni was very proffesional and very helpful during the whole process of finding a tenant for our property, nothing was too much trouble and she made sure we found the right tenant for us. I couldn't recommend Jenni and Barbers enough....
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Apr 08,2016
Apr 08,2016
0
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Really quick and so helpful. Made a very stressful situation into a pleasant one. Jenni helped me so much to get everything sorted as smoothly as possible. Very grateful...
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Feb 24,2016
Feb 24,2016
0
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After contacting Barbers Market Drayton in regards a property to rent i found every member of staff i dealt with very friendly and helpful once decided the property was right for ourselves Barbers did everything to help, all in all we would recommend using barbers ...
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What agent could do to change your mind?
Agent fees have to be there as of every other fee we pay in life but i do feel charging to pay on debit card is a little unfair. I also feel that 300 pound should be the fixed price instead of then another 60 for a second application.Attached Filesnbsp;
Comment on agent fees
Agent fees have to be there as of every other fee we pay in life but i do feel charging to pay on debit card is a little unfair. I also feel that 300 pound should be the fixed price instead of then another 60 for a second application.
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Jan 19,2016
Jan 19,2016
0
people found
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Always found Jenni very knowledgeable, professional and helpful.
She is honest and always ensures the correct tenant for my lettings portfolio. Jenni always keeps me informed of the letting legalities etc....
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Comment on agent fees
The 'find a tenant only fee' is very competitive
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Dec 14,2015
Dec 14,2015
1
people found
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As a person who values loyalty, it was a big step for me to move away from my current agent to help me find tenants for my properties. I felt that I had to do something as voids were taking too long to fill and ...
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Comment on agent fees
Its always easy to moan about fees but they are just a bit higher than my previous agent but deliver better results.
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Dec 08,2015
Dec 08,2015
0
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After our experience with another letting agent, which was not a good one, we have found Barbers to be excellent. They have been very thorough and helpful all the way through the process....
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Dec 02,2015
Dec 02,2015
0
people found
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We bought our flat in February and did lots of work on the flat to get it up to a good standard for rental, Jenni found a tenant with a couple of weeks and so far so good as he has paid on time, or ...
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Dec 02,2015
Dec 02,2015
0
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Excellent communication skills. All of my queries were answered very promptly, politely and with great professionalism. From the first viewing to collecting the keys was a very smooth process....
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Comment on agent fees
I think they are too high
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Nov 23,2015
Nov 23,2015
0
people found
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Me and my husband wasn't from the area but wanted to move here... We saw the property through barbers they were very helpful with booking viewings.. Very polite. When we went in to the office Clara seen to us...she was very polite and helpful ...
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Nov 10,2015
Nov 10,2015
0
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We bought and sold with Barbers and everyone we dealt was very helpful. Most of our dealings were with Colette and nothing was too much trouble for her. She did things in one afternoon that had taken days for the solicitor to do! We were ...
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Oct 29,2015
Oct 29,2015
0
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Jenni provided clear and prompt feedback, Barbers made me aware of some issues I had not thought about and were very easy to talk to....
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Sep 28,2015
Sep 28,2015
1
people found
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this helpful
Professional estate agents, I used their local knowlage and experience before I bought properties to rent out, on their advice I have purchased 3 local properties to rent out and we have always had good tenants in them. Barbers source my tenants, not the cheapest in ...
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Comment on agent fees
Not the cheapest but you get what you pay for, I use Barbers for lettings they source my tenants, they do a full credit check and interview the tenants before the sign the contracts. We haven't had a bad tenant.
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Jul 31,2015
Jul 31,2015
0
people found
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Communication and professionalism were both excellent and staff very friendly. After dealing with another local agent it made such a change knowing you were being looked after....
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Jul 13,2015
Jul 13,2015
0
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after much concern about the moving process and the time scale being very limited I found Clara to be of great help she was professional at all times giving information when asked and keeping us informed of the process as they were completed.
Clara helped ...
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Comment on agent fees
I feel the valuation given on the property was correct we where happy for the fees to be made directly as requested.
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Jul 03,2015
Jul 03,2015
0
people found
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This was my first time as a tenant and I found Clara very helpful and understanding of my personal circumstances. She made the process very easy and kept me informed of what was happening every step of the way. I would recommend Barbers to anyone ...
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Apr 30,2015
Apr 30,2015
0
people found
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Estate Agents get a bad name, and I've dealt with a few spurious ones in my time. However, Barbers (and in particular Clara) was a pleasure to work with. The entire singing-on process was swift & we were kept up to date at all times. It's ...
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Comment on agent fees
On the high-side, but about right.
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Mar 18,2015
Mar 18,2015
0
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Sean has been managing the property above for over 12 months, and I've found him very competant and helrful...
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Mar 18,2015
Mar 18,2015
0
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My long standing client had to leave my property. The Staff at Barbers were very efficient in sorting out all the repairs etc that had to be done prior to new rental. They were excellent in finding new clients as fast as was possible. I ...
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Mar 03,2015
Mar 03,2015
0
people found
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From the first time I contacted Barbers, Clara was exceptional and professional at all times. She worked above and beyond my expectations to enable me to secure a tenancy very quickly following marital breakdown due to domestic abuse.
Whatever Clara said she would do has ...
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Feb 25,2015
Feb 25,2015
0
people found
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From the onset of my dealings with barbers I was met with curtisy,politeness and professionalism. Both jenni and clara dealt with all that was involved with the letting of the property highly efficiently. I am very happy with the service provided by barbers....
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Dec 02,2014
Dec 02,2014
0
people found
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Really helpful and listened re the sort of tenant we were looking for. We are fairly rural so it wasn't an easy task but Jenni has managed to find tenants for us. Always available to do the viewings too which was a big help. Excellent ...
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Comment on agent fees
Well, we would all like to pay a little less but so far they have done a good job, so no complaints
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Dec 02, 2014
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Thank you for your kind comments and for using Barbers - we shall pass this onto Jenni - she will be delighted that you have taken the time to carry out this survey. ...
Jul 25,2014
Jul 25,2014
1
people found
this helpful
this helpful
Quick to get an agreed sale. Very professional staff. Forced to switch to them by atrocious behaviour of previous agents who I would avoid at all costs....
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Comment on agent fees
Much cheaper than others I've used in Berkshire. Same fee rate as other local agents.
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Nov 28, 2014
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Thank you for your kind review and also for using Barbers - best wishes from all the team at Market Drayton ...
Vendor Fees
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No fees set. Last updated at 17/03/2023, 5:05 PM by Gail FurnivalComplaints Procedure
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Last updated at 4:05 PM 17/03/2023 by Gail Furnival
