100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Aug 17,2018
Aug 17,2018
4
people found
this helpful
this helpful
There is a multitude of dissatisfaction we would like to express toward Life Residential.
During our one year stay in the flat, we have requested the blinds to be fixed (blinds falling off the rail due to poor quality); reported a cracked tile done by the maintenance people; and other complaints. We did not get a response most of the time and surely none of them were fixed nor recorded on file.
Towards the end of our least an unreasonably high price was deducted from our deposit for tile, and the one sheet of blind I did not sew back onto the velcro because I spent way too many unrecognised hours of manual labour fixing the other four sheets of their blinds for free. Plus they insisted there were missing items from the flat which did not exist, hence further deduction.
Also, it took them close to four months to return our remaining deposits, because of their poor communication with the landlord.
On top of that, during the one year of stay at the flat, we have had countless numbers of junior staff handling our least which most of them seemed not to have a clue how to resolve problems. Honestly, for the upmarket agency fee they are charging, it's not reasonable how unresponsive and irresponsible they are.
Thank you for reading and I would certainly not recommend this agency to anyone.
During our one year stay in the flat, we have requested the blinds to be fixed (blinds falling off the rail due to poor quality); reported a cracked tile done by the maintenance people; and other complaints. We did not get a response most of the time and surely none of them were fixed nor recorded on file.
Towards the end of our least an unreasonably high price was deducted from our deposit for tile, and the one sheet of blind I did not sew back onto the velcro because I spent way too many unrecognised hours of manual labour fixing the other four sheets of their blinds for free. Plus they insisted there were missing items from the flat which did not exist, hence further deduction.
Also, it took them close to four months to return our remaining deposits, because of their poor communication with the landlord.
On top of that, during the one year of stay at the flat, we have had countless numbers of junior staff handling our least which most of them seemed not to have a clue how to resolve problems. Honestly, for the upmarket agency fee they are charging, it's not reasonable how unresponsive and irresponsible they are.
Thank you for reading and I would certainly not recommend this agency to anyone.
Comment on agent fees
Not worth the service we received.
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Opening Hours
Address
Life Residential
36 Millharbour
Canary Wharf,London
Greater London
E14 9JS
020 3368 1030
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £735,000 | £735,000 |
| Lettings | 100% | 89% | £300 | £3,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 80 | 17 | 2 | 0 | 0 | 0 | 4 | 2 |
Areas covered
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Dear Sophia, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...
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Dear Ekaterina, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team ...
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Jul 12, 2024
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Dear Leanne, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...
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