“These people are absolute crooks. They hyper ......”
1 Star Review
Sep 12,2023
By:
'Mr Laurence Burrows'
Sep 12,2023
Services: They manage our building
Would you recommend?: No
Postcode: E17
They manage our building
Postcode: E17
7
people found
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These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by the home owner's association and when asked to justify their costings they just repeated ignore you until finally demanding payment under threat of legal action. ...
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7
people found
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“I have owned a property managed by the Freshw......”
5 Star Review
Apr 01,2023
By:
'John'
Apr 01,2023
Services: They manage our building
Sold price: £550000
Would you recommend?: Yes
Postcode: W12
They manage our building
Sold price: £550000
Postcode: W12
1
people found
this helpful
I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and professional. I made a recent enquiry regarding the fitting of a heat pump and received a reply the next working day....
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1
people found
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“I DO NOT KNOW WHERE TO START THEY SHOULD NOT ......”
1 Star Review
Jun 23,2022
By:
'hossien'
Jun 23,2022
Services: Property Management
Would you recommend?: No
Postcode: SM3
Property Management
Postcode: SM3
15
people found
this helpful
I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE GOING TO SEE MY MP AND ASK FRESHWATER BE INVESTIGATED, I HAVE BEEN TRYING TO SELL MY FLAT FIRST QUESTION FROM THE BUYER IS I ...
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15
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“Rude, aggressive, morally dubious and incompetent....”
1 Star Review
Mar 07,2022
By:
'Doug'
Mar 07,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W1A
Lettings (as a Tenant)
Postcode: W1A
9
people found
this helpful
The worst property management company I've ever had to deal with. Not that this is a surprise from looking at the other reviews. Rude, aggressive, morally dubious and, worst of all, incompetent. Every time I had to deal with an employee that was none of ...
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9
people found
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“This company are an absolute disgrace they `m......”
1 Star Review
Sep 05,2021
By:
'Stephen William Davis'
Sep 05,2021
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: SK4
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: SK4
16
people found
this helpful
This company are an absolute disgrace they `managed` my commercial property in Heaton Moor in Stockport Greater Manchester they charged 16,000 pounds for repairs in one year for 10 plus shops each for replacing some railings and marking out car park. They have one intention only which ...
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16
people found
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“It’s a shame Zero stars wasn’t an option......”
1 Star Review
Jul 31,2021
By:
'LGL'
Jul 31,2021
Services: They manage our building
Sold price: £333000
Would you recommend?: No
Postcode: WD23
They manage our building
Sold price: £333000
Postcode: WD23
7
people found
this helpful
It’s a shame Zero stars wasn’t an option.
There’s a reason their staff turnover is so high, and they’ve had an awful reputation for so many decades.
Vile company. I wouldn’t touch them with a barge pole ever again....
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7
people found
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“Awful is an understatement...”
1 Star Review
May 18,2021
By:
'April'
May 18,2021
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: No
Postcode: SW2
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: SW2
7
people found
this helpful
I would rate FreshWater a zero if possible. They treat the lease holders as cash cows, continually do building work, with their own contractors who bill far far above the going rate for substandard work. They ignore emails, if you do get a response it’...
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7
people found
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“The most incompetent people, extremely rude a......”
1 Star Review
Jan 19,2021
By:
'Fabiola'
Jan 19,2021
Services: They manage our building
Sold price: £2626
Would you recommend?: No
Postcode: W9
They manage our building
Sold price: £2626
Postcode: W9
5
people found
this helpful
The most incompetent people, extremely rude and disrespectful. This agency company is a joke. No one ever replies to any of our requests of phone calls. 1 start it's even too much as rating....
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5
people found
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1 Star Review
Mar 14,2019
By:
'Bad!'
Mar 14,2019
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: IG1
Lettings (as a Landlord)
Postcode: IG1
9
people found
this helpful
I represent a Residents Association of a property managed by Freshwater. We have read your reviews and know exactly how you feel! They have been overcharging us and providing us with poor building maintenance and upkeep for years. We are sick of it and intend ...
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Comment on agent fees
Atrocious
9
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“Scam. In synopsis the worst experiences for decades. Not trustworthy. Hard to find. Never reply emails...”
1 Star Review
Oct 03,2018
By:
'Mark'
Oct 03,2018
Services: They manage our building
Would you recommend?: No
Postcode: NW1
They manage our building
Postcode: NW1
6
people found
this helpful
The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems
Safety of properties and residents compromised for years without any action.
They are all in stupor there
Maybe they should share what they are on!
Avoid them at all costs
Their ...
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Comment on agent fees
Huge fees for stupid things without consulting us
6
people found
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“OVERBILLING IS A CRIMINAL OFFENCE...”
1 Star Review
Aug 16,2018
By:
'Scammed'
Aug 16,2018
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NW11
Lettings (as a Landlord)
Postcode: NW11
7
people found
this helpful
We have been overcharged for at least 8 years - between 130,000
to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,...
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Comment on agent fees
Extortionate fees
7
people found
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“They are absolutely horrible landlords. I rented one of their ......”
1 Star Review
Oct 23,2017
By:
'Tom'
Oct 23,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WC1N
Lettings (as a Tenant)
Postcode: WC1N
6
people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
6
people found
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“Terrible company , they bleed you dry. They must have policies ......”
1 Star Review
Mar 26,2016
By:
'Tennant'
Mar 26,2016
Services: Lettings (as a Tenant)
Rent PCM: £3
Would you recommend?: No
Postcode: S65
Lettings (as a Tenant)
Rent PCM: £3
Postcode: S65
19
people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
Attached Filesnbsp;
Comment on agent fees
EXTREMELY BAD
19
people found
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“This terrible company fails at every point to manage their ......”
1 Star Review
Feb 15,2015
By:
'Freshwater's'
Feb 15,2015
Services: They manage our building
Would you recommend?: No
Postcode: WC1H
They manage our building
Postcode: WC1H
10
people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health and safety, ...
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What agent could do to change your mind?
They could have done their job.
Attached Filesnbsp;
10
people found
this helpful
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“They don't even do the minimum of maintenance, bill for ......”
1 Star Review
Oct 05,2014
By:
'P***water'
Oct 05,2014
Services: They manage our building
Sold price: £185000
Would you recommend?: No
Postcode: NW2
They manage our building
Sold price: £185000
Postcode: NW2
10
people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why)
The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater ...
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10
people found
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“Freshwaters is absolutely the worst managing agency - they are ......”
1 Star Review
Aug 29,2014
By:
'AgainstFreshwaters'
Aug 29,2014
Services: They manage our building
Would you recommend?: No
Postcode: N2
They manage our building
Postcode: N2
22
people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way ...
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22
people found
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“Originally managed (managed in name only) by Freshwater and subsequently ......”
1 Star Review
Aug 04,2014
By:
'Victoria'
Aug 04,2014
Services: They manage our building
Would you recommend?: No
Postcode: CT9
They manage our building
Postcode: CT9
12
people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total ...
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12
people found
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“Freshwater are terrible agents they have charged me over the ......”
1 Star Review
May 09,2014
By:
'Keith'
May 09,2014
Services: They manage our building
Would you recommend?: No
Postcode: LE4
They manage our building
Postcode: LE4
8
people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years
it is now 2014 and I've been told that the ...
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What agent could do to change your mind?
Listened to me
Attached Filesnbsp;
8
people found
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“They are the worst company ever. It took us a ......”
1 Star Review
May 05,2014
By:
'Dave'
May 05,2014
Services: They manage our building
Would you recommend?: No
Postcode: B24
They manage our building
Postcode: B24
17
people found
this helpful
They are the worst company ever. It took us a court case and 3 years to extend our lease. they just kept asking for more more more. rude and unhelpful staff; unreasonable fees to let out your own property; 130 pounds just to answer the most basic ...
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17
people found
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“Freshwater are less than useless and you can never get ......”
1 Star Review
Jan 05,2013
By:
'fedupwithfreshwater'
Jan 05,2013
Services: They manage our building
Would you recommend?: No
Postcode: W14
They manage our building
Postcode: W14
13
people found
this helpful
Freshwater are less than useless and you can never get a straigh answer from anyone - I am still waiting for a reply to a letter sent 9 September 2012....that said they are very quick to harrass and bully you for excessive charges which I'm not ...
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What agent could do to change your mind?
totally alter their customer service and adopt a more professional, transparent and more ethical approach when dealing with leaseholders who effectively are the one's stumping up considerable fees to freshwater. Also take a pro-active approach to maintaining buildings rather than having to be asked to do something by residents who then have to endure lengthy delays to see if anything is done.....they are positively mickey mouse
Attached Filesnbsp;
13
people found
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“Sadly can only re-iterate the other reviews on Freshwaters or ......”
1 Star Review
Jan 04,2013
By:
'Julie'
Jan 04,2013
Services: Property Management
Would you recommend?: No
Postcode: CT9
Property Management
Postcode: CT9
15
people found
this helpful
Sadly can only re-iterate the other reviews on Freshwaters or one of their many subsidiaries inadequately explained excess charges and the run down condition of the 18 storey block in which I reside. Thanet District Council is our Superior Landlord therefore have a moral if not ...
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15
people found
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“Freshwater? More like Pond Scum. I had dealings with these ......”
1 Star Review
Nov 22,2012
By:
'Noel'
Nov 22,2012
Services: They manage our building
Would you recommend?: No
Postcode: N12
They manage our building
Postcode: N12
22
people found
this helpful
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort.
Most of the time ...
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22
people found
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“Absolutely agree with all the comments on here... but don't ......”
1 Star Review
Sep 26,2011
By:
'Simon'
Sep 26,2011
Services: They manage our building
Would you recommend?: No
Postcode:
They manage our building
Postcode:
11
people found
this helpful
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. ...
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11
people found
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“The worst services /management company i have ever had to ......”
1 Star Review
Aug 26,2011
By:
'kev'
Aug 26,2011
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
14
people found
this helpful
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No ...
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14
people found
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“After years of frustration about their poor service and excessive ......”
1 Star Review
Aug 12,2011
By:
'never'
Aug 12,2011
Services: They manage our building
Would you recommend?: No
Postcode:
They manage our building
Postcode:
15
people found
this helpful
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies ...
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15
people found
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1 Star Review
Nov 30,2010
By:
'Donatello'
Nov 30,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
3
people found
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3
people found
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Yes