Andrew Lees
Taunton, Bridgwater, TA6
4.1/5, 57 reviews
68% recommended
81% lettings valuation accuracy
81% lettings fee satisfaction

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“When we first came across Andrew Lee's to rent our ......”

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Aug 17,2018
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By: 'Very'
Aug 17,2018
1 people found
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When we first came across Andrew Lee's to rent our property they were very good and extremely good through out our tenancy. Didnt really have any issues. And each time a visit was scheduled it was always on time and all feedback was taken on board. I have always complemented the staff and Andrew the whole time through my tenancy... I have recommended then highly. However, once my contract came to an end... they have become the worst agents as possible. I have done everything as requested. Professionally cleaned all the carpets the house and repainted any problems. As requested prior to vacating the property. We left he property on the 24th of July and to this day I still have not heard anything about retiring my deposit they are using ridiculous excuses to make money out of me!! Its a disgrace. When I moved in a clearly stated and sent picture of how filthy the property was and it was all signed and agreed I left the property cleaner then it was when we moved in!!! I agreed the cooker to be professionally cleaned and a charge of £50 as I was not able to turn it back to brand New!!! Oh well. However I have agreed to pay the amount.. other then that they have been looking at photos and videos for 3 weeks and still not heard anything back from them. They assured me that they will resolved today.. did not hear anything so called the off e at 4.50 spke to bridgett who spoke to Peta to confirm yet still NOTHING!!!!! I have been more then patient with their disgraceful service!!!! I was told that I have to wait til tomorrow baring in mind this now 3weeks down the line!!! I refused and asked I want to speak to to Andrew or Peta now and bridgett said leave it with her... AND THEN PUT THE PHONE DOWN AND NEVER CALLED BACK AND SET THE OFFICE TO VOICEMAIL!!! Basically they are a disgrace and will any thing to take our money off us.... well I will not accept this and I have been way too patient with them I am absolutely disgusted with them and I will reporting this to the ombudsmen.
It is a shame that it has come to this, and it's a shame that I have to resort to giving Andrew Lees such a bad report due to lack of care in his office, however, I can now say Andrew himself has called me early hours to resolve all issues and my deposit and been returned. I have recommended that he manages his staff and their work more closely as it is showing that they have tried to call me which is completely incorrect information, I feel that Andrew may not actually know what is going on in the office at times. I do highly recommend that if there are any issues don't waste your time and energy talking to random staff members request to talk to Andrew himself. He is understanding and very honest.
Comment on agent fees
Very high ..
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Latest Reviews

View all Reviews 57
17th Oct 2024
reviewed by 'GIL_'
“Thanks to Yolande and Brigitte for accommodating us. Great advice and service for properties to rent....”
17th Jun 2024
reviewed by 'Marius Guta'
“Brigitte and Yolande are amazing property advisors,working with them has been an incredible experience....”
13th Jul 2023
reviewed by 'julian'
“I was with this lot for about 5 years, never again, very unhelpful, very cold and calculated, i moved into a ......”
6th May 2023
reviewed by 'PETER'
“Andrew Lees crew are very nice. Thanks Deborah God bless you. Yolande and Brigitte you guys are doing a great ......”
23rd Mar 2023
reviewed by 'Hannah'
“Yolande and Brigitte form the Bridgwater office were very helpful in securing accommodation for I and my partner in Bridgwater.......”
3rd Feb 2023
reviewed by 'Michael'
“I have rented through Andrew Lees Bridgwater branch for just over a year now. They have always responded promptly to ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 12:00
  • Sunday: Closed
Address

Andrew Lees
35 High Street, Bridgwater
Bridgwater
Somerset
TA6 3BG
01278 418 001

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 81% 81% £400 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 2 27 13 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Thanks to Yolande and Brigitte for accommodat......”

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Oct 17,2024
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Yolande
By: 'GIL_'
Oct 17,2024
0 people found
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Thanks to Yolande and Brigitte for accommodating us. Great advice and service for properties to rent....
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“Brigitte and Yolande are amazing property adv......”

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Jun 17,2024
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Brigitte
By: 'Marius Guta'
Jun 17,2024
0 people found
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Brigitte and Yolande are amazing property advisors,working with them has been an incredible experience....
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By: Brigitte
Aug 30, 2024
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Thank you for your kind words we endeavour to make the move into a property as smooth as possible. ...

“Uncaring...”

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Jul 13,2023
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By: 'julian'
Jul 13,2023
0 people found
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I was with this lot for about 5 years, never again, very unhelpful, very cold and calculated, i moved into a flat which they told me had damp and mould, which i accepted, it was small, in the belief they would sort it, how silly was ...
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By: Julian neal
Jul 13, 2023
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So you say you installed a piv, not in my flat you didnt, regarding the drying of clothes, what planet do you live on, telling me how to dry clothes, your a joke. ...

“Andrew Lees crew are very nice. Thanks Debora......”

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May 06,2023
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Deborah
By: 'PETER'
May 06,2023
0 people found
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Andrew Lees crew are very nice. Thanks Deborah God bless you. Yolande and Brigitte you guys are doing a great job. Thanks again...
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“Yolande and Brigitte form the Bridgwater offi......”

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Mar 23,2023
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Yolande
By: 'Hannah'
Mar 23,2023
0 people found
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Yolande and Brigitte form the Bridgwater office were very helpful in securing accommodation for I and my partner in Bridgwater.They were polite and very swift with the whole process...
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“Friendly and efficient....”

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Feb 03,2023
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Deborah
By: 'Michael'
Feb 03,2023
0 people found
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I have rented through Andrew Lees Bridgwater branch for just over a year now. They have always responded promptly to any queries. I have just had an inspection carried out by Deborah, and she was, like all the staff I've dealt with, friendly and efficient, ...
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“Inspection...”

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Oct 11,2022
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Deborah
By: 'Leanne'
Oct 11,2022
0 people found
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I had an inspection today, carried out by Deborah, I found her to be very polite & professional and felt at ease with her, as it’s quite daunting when somebody you don’t know is having a look around your home, especially after working a ...
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“I've had a house inspection carried out today......”

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Oct 10,2022
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Deborah
By: 'MR D M POLLARD'
Oct 10,2022
0 people found
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I've had a house inspection carried out today by Deborah, very polite, very professional. Noted down a few non working alliances to be fixed. All in all a very professional job....
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“Ive been with andrew lees for several years, ......”

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Jul 27,2022
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By: 'julian'
Jul 27,2022
0 people found
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Ive been with andrew lees for several years, i find them uncaring and cold, it took 3 years for them to resolve my damp and mould problem in my flat, now a few months down the line, they’ve raised my rent by £100, given everything is ...
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By: andrew lee
Aug 25, 2022
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HI Julian, I did reply to your e-mail on the 28th of July, but to date no reply, with kind regards Andrew Lee ...

“Andrew Lee letting and all the team there are......”

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Mar 16,2022
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By: 'Lee'
Mar 16,2022
0 people found
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Andrew Lee letting and all the team there are superb with every aspect of moving in and living as a tenant they were all there for you at the end of a phone, As we had to leave earlier than our tenancy was for, they ...
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“Just to thank Brigitte and her team for all t......”

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Oct 15,2021
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By: 'Louise'
Oct 15,2021
0 people found
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Just to thank Brigitte and her team for all their effort, hard work and professionalism on looking after my property. Much appreciated....
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“Thank you for cooperation in difficult situat......”

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Aug 25,2021
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Paula
By: 'Mirosław'
Aug 25,2021
0 people found
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Thank you for cooperation in difficult situations and kindness of Paula ,Dee,Peta and Brigitte. We wish you a lot of successes....
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“Thank you Mrs. Yolande O'Neill for the seriou......”

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Aug 09,2021
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Yolande
By: 'Alin'
Aug 09,2021
0 people found
this helpful
Thank you Mrs. Yolande O'Neill for the seriousness and professionalism given to me the best agent always polite and very explicable in all.Thank you Andrewlees LETTINGS and the whole satf I am very satisfied I wholeheartedly recommend this agency with a perfect staff in ...
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“It was Brigette’s positive attitude over the ......”

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Aug 04,2021
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Andrew
By: 'LJ'
Aug 04,2021
1 people found
this helpful
It was Brigette’s positive attitude over the phone that made me choose Andrew Lees to let my property. Then when I met Andrew I knew I had made the right choice. The whole team has been professional, friendly and approachable. Any questions are answered ...
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“Thank you Andrew Lees for your trust to rent ......”

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Aug 04,2021
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Peta
By: 'Nicolae'
Aug 04,2021
1 people found
this helpful
Thank you Andrew Lees for your trust to rent me a house when other agency refused. A really appreciate the good collaboration with all crew and special tanks to Paula, Peta, Brigitte and Dee. Well done keep the high level of your job....
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“Today is moving in day and so far Andrew Lees......”

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May 12,2021
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Brigitte
By: 'Colin'
May 12,2021
1 people found
this helpful
Today is moving in day and so far Andrew Lees team have been very professional, clear, and fully supportive. I can thoroughly recommend the team...
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“Fantastic estate agent, lovely, helpful, warm......”

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Mar 26,2021
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Yolande
By: 'Michelle'
Mar 26,2021
0 people found
this helpful
Fantastic estate agent, lovely, helpful, warm workers and great service. Cant thanks the team enough for all of the help they have given us in finding a home. Love the little moving in box too, nice touch...
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“Excellent service...”

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Feb 03,2021
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Andrew
By: 'Debra'
Feb 03,2021
0 people found
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Great service for a family trying to move after being served notice with 2 dogs. Mr Lee worked incredibly hard to find us an appropriate property with supberb communication throughout from himself and the office team....
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“Fantastic service offered by Andrew Lees Lett......”

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Feb 03,2021
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By: 'Clare'
Feb 03,2021
0 people found
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Fantastic service offered by Andrew Lees Lettings from start to finish. The team are always polite and professional, a joy to work with. Thank you for your efforts, can't recommend them enough....
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“Thank You Andrew Lees Lettings...”

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Jan 17,2021
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Andrew
By: 'Bianca'
Jan 17,2021
0 people found
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We are new to the UK, but having Andrew Lees assist in securing a lovely home was amazing. Even over the Christmas period and with lockdown they were always around to assist and answer our questions. Very grateful. A special thank you to Dee, Paula, ...
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By: Brigitte
Jan 18, 2021
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Hello Bianca, thank you for your review. Thank you for your patience in these times, we are very happy to hear that you are all settled in your new home. kind regards Brigitte ...

“Great service...”

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Nov 12,2020
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By: 'Rebekah'
Nov 12,2020
0 people found
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Andrew Lees Letting Agency have been nothing but supportive and helpful to us. They answer all queries promptly and make efforts to accommodate not only the landlords needs, but ours as tenants too. Highly recommend....
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“Team are great...”

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Nov 03,2020
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Steve
By: 'Linda'
Nov 03,2020
0 people found
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The team here are the best; nothing is too much trouble and everything is sorted immediately. Greta people to work with x x x...
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“The whole process was very stress free, calle......”

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Sep 16,2020
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Peta
By: 'Paige'
Sep 16,2020
1 people found
this helpful
The whole process was very stress free, called me when promised, replied to emails straight away and no question was ever too silly. Made the whole moving process very easy. Big thank you to Peta, Andrew and team....
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“Really helpful and very friendly!...”

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Jul 10,2020
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Brigitte
By: 'Julia'
Jul 10,2020
1 people found
this helpful
Really helpful and very friendly! Made the whole moving process a lot less stressful! Would recommend them as a agency to let from...
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“Absolutely brilliant service during Lockdown ......”

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Jun 17,2020
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Brigitte
By: 'Stephanie'
Jun 17,2020
2 people found
this helpful
Absolutely brilliant service during Lockdown too. Thank you Andrew and team for letting my property so speedily and professionally. Both myself and my new tenants are very happy....
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“not nice...”

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Jun 16,2020
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By: 'j.heal'
Jun 16,2020
0 people found
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these people are really awful ..they bully there tenants and are very very slow with any repairs ,, always some excuse ..stay well clear there are many better agents out there...
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By: jack
Oct 29, 2021
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without doubt the worse lettings agents out there bullying on a grand scale nasty vindictive miss leading tyrants avoid if you can be on your guard always if you cant ...

“not nice...”

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Jun 16,2020
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By: 'j.heal'
Jun 16,2020
0 people found
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these people are really awful ..they bully there tenants and are very very slow with any repairs ,, always some excuse ..stay well clear there are many better agents out there...
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“New Tennant , nice service...”

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Apr 02,2020
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By: 'J'
Apr 02,2020
1 people found
this helpful
As new Tennant's we found the rental process efficient and painless . The team were very welcoming and helpful right thoughout including post moving in of the property . Dispute the extra challenges posed due to covid19 and the closing of the office as a result the ...
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By: Andrew Lee
Apr 02, 2020
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Hi Jenny & Jamie, Thank you for your kind words. We appreciate a positive review from our tenants and always strive to be as helpful as we possibly can. We look forward to be of service to you in the future. Kind regards Andrew p.s #keepsafe ...

“As Landlords we are very happy with the servi......”

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Feb 01,2020
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By: 'Jim'
Feb 01,2020
1 people found
this helpful
As Landlords we are very happy with the service provided by Andrew Lees Lettings. The staff are all very warm, friendly, helpful and professional and have always responded to any queries or concerns promptly. We have no hesitation in recommending them to any landlord with ...
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By: Brigitte
Feb 05, 2020
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Dear Jim and Julie, Thank you for your kind words. We look forward to working with you in the future and always being of help to yourself and your tenants. Kind regards Brigitte ...

“Many thanks to the team at Andrew Lees , part......”

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Jan 29,2020
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Lorraine
By: 'Eleanor'
Jan 29,2020
2 people found
this helpful
Many thanks to the team at Andrew Lees , particularly Lorraine, who has helped me to find my new home. This is the second time in the last six years I have used their services and would not go anywhere else in Bridgwater. Thank you....
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By: Brigitte
Jan 30, 2020
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Thank you for your kind words Eleanor, we hope you will be very happy in your new home. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:35 PM 03/02/2020 by Andrew Lee

Awards won by Andrew Lees, Bridgwater TA6 3BG



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