100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Aug 16,2018
Aug 16,2018
2
people found
this helpful
this helpful
We rented a property from Roger deans heald Green from 1st Jan 2017..paid there fees & 1 month in advance
But after many requests only got the property key on the 19th January.. No light bulbs in the property, the cooker did not work, after many requests these issues were never resolved.
After 18months,The landlord wanted to sell the property, we offered to continue paying 1 month in advance to stay until the property was sold, the agent responded by text saying yes that's OK.
An elderly friend who had just come out of hospital passed away in the property which caused great distress, we requested that property viewings the next day would be cancelled, but no, the directors of Roger Deans, insisted viewings must go ahead so no respect for us the tenants to grieve.
Then we were told we would have to go by the16 August, no compromise although we had paid 1 month in advance, they arrived with bailiffs & locksmiths, we had one hour to get everything outside in the rain.
The cooker was never fixed, we paid for 18 days rent in January & 15 days rent in August that we were denied, a 33 day rental rip off.... My opinion don't use them, find a professional estate agent.
But after many requests only got the property key on the 19th January.. No light bulbs in the property, the cooker did not work, after many requests these issues were never resolved.
After 18months,The landlord wanted to sell the property, we offered to continue paying 1 month in advance to stay until the property was sold, the agent responded by text saying yes that's OK.
An elderly friend who had just come out of hospital passed away in the property which caused great distress, we requested that property viewings the next day would be cancelled, but no, the directors of Roger Deans, insisted viewings must go ahead so no respect for us the tenants to grieve.
Then we were told we would have to go by the16 August, no compromise although we had paid 1 month in advance, they arrived with bailiffs & locksmiths, we had one hour to get everything outside in the rain.
The cooker was never fixed, we paid for 18 days rent in January & 15 days rent in August that we were denied, a 33 day rental rip off.... My opinion don't use them, find a professional estate agent.
Comment on agent fees
High fees but zero response to property issues.
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Latest Reviews
25th May 2021
reviewed by 'Matt'
16th Jan 2021
reviewed by 'Han'
25th Feb 2019
reviewed by 'Jamie'
16th Aug 2018
reviewed by 'K&G'
16th Aug 2018
reviewed by 'K&G'
Opening Hours
Address
Roger Dean
218 Finney Lane
Heald Green,Cheadle
Greater Manchester
SK8 3QA
0161 437 0711
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £450,000 | £450,000 |
| Lettings | 0% | 33% | £650 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 25,2021
May 25,2021
0
people found
this helpful
this helpful
Sold my house through them recently, got over the asking price for the sale which is great and Carole and her team kept me informed constantly throughout the viewing process and provided me with regular feedback....
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Jan 16,2021
Jan 16,2021
1
people found
this helpful
this helpful
Booked a viewing for a flat, turned up and waited and waited no sign of an agent from heald green office, I rang them up after waiting for 20 minutes, to be told I cancelled the viewing which I never did, so I said I hadn't ...
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Feb 25,2019
Feb 25,2019
0
people found
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Rented for nearly 10 years, fab agents couldn't recommend enough. Always willing to sort and issues and one of the cheapest around...
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Comment on agent fees
Good and cheap
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Aug 16,2018
Aug 16,2018
2
people found
this helpful
this helpful
We rented a property from Roger deans heald Green from 1st Jan 2017..paid there fees & 1 month in advance
But after many requests only got the property key on the 19th January.. No light bulbs in the property, the cooker did not work, after many requests ...
read full review
read full review
Comment on agent fees
High fees but zero response to property issues.
Was this helpful?
Yes
Yes
Aug 16,2018
Aug 16,2018
2
people found
this helpful
this helpful
We rented a property from Roger deans heald Green from 1st Jan 2017..paid there fees & 1 month in advance
But after many requests only got the property key on the 19th January.. No light bulbs in the property, the cooker did not work, after many requests ...
read full review
read full review
Comment on agent fees
High fees but zero response to property issues.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
