Lewisham, London, N4
4.7/5, 280 reviews
94% recommended
100% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
85% lettings fee satisfaction
Ludlow Thompson the award winning London agent

“To jeroen and the Lewisham team:Thank you for your ......”

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Oct 07,2009
Minithumbup
By: 'Mahdi'
Oct 07,2009
0 people found
this helpful
To jeroen and the Lewisham team:

Thank you for your excellent work on letting my property and for being such hard workers, you made everthing so easy for me.

Thanks loads

M. Mahdi CeMAP
Mahdi properties ltd
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Opening Hours
Address

ludlowthompson
8 Blackstock Rd, Finsbury Park
Lewisham,London

N4 2DL
020 8613 9677

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 96% £125,000 £3,650,000
Lettings 91% 85% £600 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
76 3 138 9 17 1 22 1 10 3
Areas covered
  • SE13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“Unfortunately, Ludlowthomson's Sam Woodward a......”

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Sep 08,2023
Minithumbdown
Alexander
By: 'mary'
Sep 08,2023
0 people found
this helpful
Unfortunately, Ludlowthomson's Sam Woodward as property manager falls below par! Does not respond to emails, blames the client and is as cold you when you point out gaps. However, the costs of the works are always deducted from the rent. Also, one of their contractual ...
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“Thankful for the help...”

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Nov 09,2020
Minithumbdown
By: 'Erika'
Nov 09,2020
0 people found
this helpful
Marta (Duda) was extremely helpful and also very knowledgeable. I'm thoroughly thankful for her expertise and customer care she showed towards me. I greatly appreciated her work. Thanks for all her help and patience! Erika Mohacsi...
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“These 5 stars are for Marta who is really pro......”

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Oct 17,2019
Minithumbup
By: 'Patrice'
Oct 17,2019
0 people found
this helpful
These 5 stars are for Marta who is really professional and nice. She knows her work and you can tell that she cares. I will definitely recommend friends and family to her....
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“Verry good...”

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Mar 28,2019
Minithumbup
By: 'Raducu'
Mar 28,2019
0 people found
this helpful
Hey i SEE one of the proprietar and i rely like the ore David help out i recomand David like verry good...
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“Excellent job...”

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Jan 18,2019
Minithumbup
By: 'Raquel'
Jan 18,2019
0 people found
this helpful
Chandra is excellent dealing with the customer. He works very hard. Always on time on our appointment. He always inform us about the status of our application. And most of all..he smiled all the time and im so happy with the result. Thank you ...
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Comment on agent fees
Excellent
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By: Keji Idowu
Apr 27, 2019
View all comments (1)
Chandra was helpful and informative ...

“Professional...”

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Dec 17,2018
Minithumbup
By: 'Miss'
Dec 17,2018
0 people found
this helpful
I have found Chandra Thornborrow and Davis Baah to be most professional and very helpful, they have worked extremely hard to meet my needs when I was renting a house from them. They have worked late to help me complete things that need doing . they ...
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Comment on agent fees
the fees was too high and the manager did not explain it properly I felt that I paid over what I should of .
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“Really helpful...”

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Dec 09,2018
Minithumbup
By: 'Ladywell'
Dec 09,2018
0 people found
this helpful
Happy to have just moved into a house in Ladywell, which was bought through Ludlow Thompson. The staff were friendly, punctual, knowledgeable about the local area, extremely helpful, and consistently generous with their time and support during the long purchase process....
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Comment on agent fees
I can't comment. I'm the purchaser, not the vendor.
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“What a excellent team!...”

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Aug 08,2018
Minithumbup
By: 'DelBoy'
Aug 08,2018
1 people found
this helpful
The staff who are employed by Ludlow Thompson at the Lewisham branch are excellent and present themselves in a great business manor. I would undoubtedly employ them myself! They are very trustworthy and helpful and have done an amazing job renting my two properties. Thank ...
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Comment on agent fees
Good
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“Friendly and efficient service...”

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Jun 01,2018
Minithumbup
By: 'Nicola'
Jun 01,2018
0 people found
this helpful
I would definitely recommend Nicola because she is both friendly and professional. She was full of good advice and worked hard to find us tenants quicker than expected....
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Comment on agent fees
Ok!
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“PROFESSIONAL...”

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Apr 04,2018
Minithumbup
By: 'ANDREA'
Apr 04,2018
1 people found
this helpful
This is the second time that I have turned to this agency, I was very satisfied the first time and I hope to be this too. Very professional Miss Deimante Nacyte, who followed me and spent so much time, kind, very competent and also very ...
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Comment on agent fees
VERY GOOD
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“Excellent service...”

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Mar 23,2018
Minithumbup
By: 'Annalisa'
Mar 23,2018
1 people found
this helpful
Excellent service, Darnell has been very friendly and has made the whole renting process as easy and smooth as possible....
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“Very commercial and friendly...”

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Mar 20,2018
Minithumbup
By: 'Serdar'
Mar 20,2018
0 people found
this helpful
I have dealt with Nicola for at least 4 years and have always found her to be commercial, supportive and straight talking. In particular, she was very proactive in ensuring my current tenants renewed their tenancy when she found out they were looking to relocate to ...
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Comment on agent fees
Good
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“My experience with Ludlow (and other agents) hasn't always been ......”

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Mar 06,2018
Minithumbup
By: 'Lewis'
Mar 06,2018
0 people found
this helpful
My experience with Ludlow (and other agents) hasn't always been great, except with Nicola Dawkins... She was very professional and organised, she made the process easy, as it should be. She is an asset to Ludlow....
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Comment on agent fees
The monthly fees are ok, checkin/out fee + agreement fee seem high, and I do not like how they make you pay the fees upfront. It should be evenly spread across the contract
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“Professional friendly, and so quick to respond , she made my ......”

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Feb 28,2018
Minithumbup
By: 'Zineb'
Feb 28,2018
1 people found
this helpful
Professional friendly, and so quick to respond , she made my experience so enjoyable, and I will recommend the agency to other friends and relatives without a doubt, so grateful...
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Comment on agent fees
good
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“I have been delighted with the service given by Nicola ......”

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Feb 26,2018
Minithumbup
By: 'Sara'
Feb 26,2018
0 people found
this helpful
I have been delighted with the service given by Nicola Dawkins at the Lewisham branch. She has been very helpful and answered all my queries promptly and with clarity. She is friendly, polite and supportive. It is great to have confidence in knowing that the ...
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“My partner and I recently moved and went through Ludlow ......”

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Feb 23,2018
Minithumbup
By: 'Vincent'
Feb 23,2018
0 people found
this helpful
My partner and I recently moved and went through Ludlow Thompson. We had the pleasure of dealing with Deimante Nacyte (Lettings Negotiator) and Nicola Dawkins (Lettings Manager), who were ever so helpful. Professionalism, superb customer service and efficiency are just a few words that describes ...
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Comment on agent fees
Good
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“Really helpful from start to finish, very responsive and an ......”

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Feb 12,2018
Minithumbup
By: 'Charlie'
Feb 12,2018
0 people found
this helpful
Really helpful from start to finish, very responsive and an all round pleasure to work with. Made this process seamless and i would definitely recommend Darnell to anyone looking for a flat....
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“Nicola was always very prompt in responding to questions and ......”

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Feb 08,2018
Minithumbup
By: 'Debbie'
Feb 08,2018
0 people found
this helpful
Nicola was always very prompt in responding to questions and always came back with a clear and straight answer. Keep up the good work....
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“Nicola Dawkins was very knowledgeable, professional and quick to respond. ......”

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Feb 08,2018
Minithumbup
By: 'Xiao'
Feb 08,2018
0 people found
this helpful
Nicola Dawkins was very knowledgeable, professional and quick to respond. She worked hard and found us a nice tenant quickly. An enjoyable experience!...
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“Darnell has been day today contact and done excellent job ......”

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Feb 05,2018
Minithumbup
By: 'Pratibha'
Feb 05,2018
0 people found
this helpful
Darnell has been day today contact and done excellent job making sure smooth move in. Nicola, under promised and over delivered along with Darnell....
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Comment on agent fees
Good
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“Nicola was most helpful throughout the whole process, polite and ......”

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Feb 04,2018
Minithumbup
By: 'Ahmed'
Feb 04,2018
0 people found
this helpful
Nicola was most helpful throughout the whole process, polite and extremely nice .Would recommend. Also Kelly ,she showed us around and helped a lot....
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Comment on agent fees
It was fair
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“Nicola did an excellent job when my flat was re-let, ......”

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Feb 01,2018
Minithumbup
By: 'Geoff'
Feb 01,2018
0 people found
this helpful
Nicola did an excellent job when my flat was re-let, working well with myself and both tenants (old and new). All went smoothly and the new tenants are settled in....
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Comment on agent fees
Good.
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“Nicola is very professional, very efficient, knows what she is ......”

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Jan 26,2018
Minithumbup
By: 'DH'
Jan 26,2018
0 people found
this helpful
Nicola is very professional, very efficient, knows what she is doing, vrey friendly to customers, and passionate about her job ....
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“What they do is send the smartest and more persuasive ......”

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Nov 24,2017
Minithumbdown
By: 'Landlord'
Nov 24,2017
1 people found
this helpful
What they do is send the smartest and more persuasive person to get you to rent you house with them and sign up the forms. After that an assortment of youngsters who barely know what they are doing take over and manage the property. We ...
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Comment on agent fees
Mostly a waste of money.
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“thanks to Austin's suggestions and tenacity we got there with ......”

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Nov 22,2017
Minithumbup
By: 'Alex'
Nov 22,2017
0 people found
this helpful
thanks to Austin's suggestions and tenacity we got there with our purchase. Lots of work to do on the property but we're very happy!...
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“I have found Josh to be extremely professional, helpful and ......”

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Nov 01,2017
Minithumbup
By: 'Peter'
Nov 01,2017
0 people found
this helpful
I have found Josh to be extremely professional, helpful and prompt with advice when I have requested it. He was quick to solve a particular problem which avoided any delay in new tenants taking up residence in my property. I would not hesitate in recommending ...
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Comment on agent fees
Good.
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“Josh has been very professional and helpful. I would gladly ......”

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Sep 16,2017
Minithumbup
By: 'JM'
Sep 16,2017
0 people found
this helpful
Josh has been very professional and helpful. I would gladly recommend him to anyone. Throughout the process he has been very accomodating....
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Comment on agent fees
Willing to negotiate on terms
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“From start to end professional and respectful. Josh should be ......”

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Aug 04,2017
Minithumbup
By: 'Keith'
Aug 04,2017
0 people found
this helpful
From start to end professional and respectful. Josh should be the face of estate agents. His customer care skills were top notch and he listened....
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Comment on agent fees
Acceptable
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“I am very grateful to both Austin and Aamir for ......”

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Jul 24,2017
Minithumbup
By: 'Vicky'
Jul 24,2017
0 people found
this helpful
I am very grateful to both Austin and Aamir for their superb handling of the sale of my flat. Austin in particular achieved a better sale price by doggedly negotiating with the buyer, and then helped in the later stages by resolving issues directly with ...
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Comment on agent fees
agreeable
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“Austin and his team provided a good & professional service with ......”

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Jul 02,2017
Minithumbup
By: 'Richard'
Jul 02,2017
0 people found
this helpful
Austin and his team provided a good & professional service with what turned out to be a difficult sale. With perseverance and a keenest to see it right thru to the end, we finally got there. Well done guys!...
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Comment on agent fees
Reasonable
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Staff picture Alexander
(32)
Staff picture Mark
(17)

Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 10:26 AM 08/07/2016 by allAgents

Awards won by ludlowthompson, London N4 2DL



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ludlowthompson

Branch - Lewisham, London, N4