100% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction
Aug 22,2012
Aug 22,2012
10
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this helpful
this helpful
Awful experience - once sale verbally agreed I felt like I no longer existed. Sale has been going on for eight weeks and I have had to do all the chasing. Below I e-mail I wrote to their compliance dept earlier today:
Dear Sirs,
I am writing to express my total dissatisfaction regarding the service received to date in relation to the sale of my property.
The verbal offer was received and accepted on 14 June 2012, at which time I was given an approximate timescale of 6 to 8 weeks and promised that ¢â‚¬Å“William H Brown would hold my hand throughout the procedure¢â‚¬Â.
Since this date, the only e-mails (complete with spelling and grammatical mistakes) and phone calls I have received have been to request access to the property or to ask for confirmation of information already provided in documentation.
I confirmed in writing my holiday dates and alternative contact numbers in advance of my departure and called into the office personally the day before to check the information regarding my holiday dates had been noted ¢â‚¬â€œ it had not. Not only had it not been noted but I sat for 10 minutes without one member of staff at least acknowledging my presence.
Since my return from vacation I have been given three different exchange dates ¢â‚¬â€œ none of which have materialised. These dates came and went without even a phone call ¢â‚¬â€œ once again I had to chase after the information.
I phoned for a status update this morning only for Mr Mike Rayner to blame everything on my Solicitor. After repeating my request regarding the mortgage offer (which William H Brown are organising) THREE times ¢â‚¬â€œ he finally admitted that this had only been processed today and that there is a 5 day turnaround period. I have been informed by my solicitor that exchange is now not likely to take place for another two weeks.
As I am looking to move into rented accommodation, this is putting me in a very difficult situation and I have already missed out on three potential rentals.
It would now appear that I am more than likely to incur additional costs (placing furniture into storage and double moving costs) and I find this extremely upsetting given the commission I currently have to pay to William H Brown which I find disproportionate in relation to the service provided.
Yours faithfully,
Dear Sirs,
I am writing to express my total dissatisfaction regarding the service received to date in relation to the sale of my property.
The verbal offer was received and accepted on 14 June 2012, at which time I was given an approximate timescale of 6 to 8 weeks and promised that ¢â‚¬Å“William H Brown would hold my hand throughout the procedure¢â‚¬Â.
Since this date, the only e-mails (complete with spelling and grammatical mistakes) and phone calls I have received have been to request access to the property or to ask for confirmation of information already provided in documentation.
I confirmed in writing my holiday dates and alternative contact numbers in advance of my departure and called into the office personally the day before to check the information regarding my holiday dates had been noted ¢â‚¬â€œ it had not. Not only had it not been noted but I sat for 10 minutes without one member of staff at least acknowledging my presence.
Since my return from vacation I have been given three different exchange dates ¢â‚¬â€œ none of which have materialised. These dates came and went without even a phone call ¢â‚¬â€œ once again I had to chase after the information.
I phoned for a status update this morning only for Mr Mike Rayner to blame everything on my Solicitor. After repeating my request regarding the mortgage offer (which William H Brown are organising) THREE times ¢â‚¬â€œ he finally admitted that this had only been processed today and that there is a 5 day turnaround period. I have been informed by my solicitor that exchange is now not likely to take place for another two weeks.
As I am looking to move into rented accommodation, this is putting me in a very difficult situation and I have already missed out on three potential rentals.
It would now appear that I am more than likely to incur additional costs (placing furniture into storage and double moving costs) and I find this extremely upsetting given the commission I currently have to pay to William H Brown which I find disproportionate in relation to the service provided.
Yours faithfully,
What agent could do to change your mind?
Regular updates. People who are articulate and can write an e-mail without mistakes. Give a realistic valuation at the outset.Attached Filesnbsp;
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Latest Reviews
11th Sep 2024
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14th Feb 2024
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20th Nov 2023
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10th Nov 2023
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 75% | £80,000 | £355,000 |
| Lettings | 100% | 73% | £650 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 7 | 8 | 3 | 4 | 1 | 1 | 3 | 6 |
Areas covered
Services offered
- Sales
- Lettings
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- Conveyancing
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Sep 11,2024
Sep 11,2024
0
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I have just completed the sale of my property today through William H Brown, Culver Street West today. I received efficient, friendly and supportive assistance throughout the process. I'd like to extend my special thanks to the branch manager, Jason, as well as the team ...
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Apr 30,2024
Apr 30,2024
0
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Ashley samson gave us both all the confidance and means to buy the right property for us both .
Thank you so much we look forward to useing you again some time.
Thanks...
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Mar 02,2024
Mar 02,2024
0
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In 2019, William H Brown came begging to sell my property (11 Curlew Croft, Colchester, CO4 3FT) on a no sale no fee basis, and now in 2024 they have sent me an invoice asking for payment, and threatening law suit via ELMS Legal Services.
ELMS has informed ...
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Feb 14,2024
Feb 14,2024
0
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I have had the pleasure of dealing with Hannah and Jack when going through the renting process. It is my partner and I's first time moving out and renting. Hannah showed us round the property and the communication afterwards was detailed and efficient, which was ...
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Nov 20,2023
Nov 20,2023
0
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I really Like William H Brown work. The way of approaching the customer and explaining the details everything is very much appreciable. The Team members WHB are very much customer friendly. whatever queries customer raised patiently clarifying all the queries.
Love the service of William ...
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Nov 10,2023
Nov 10,2023
0
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Best customer service ever,very happy with the results the agents are dedicated persevere, excellent vibes,really nice to me...
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Jul 25,2023
Jul 25,2023
0
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Jack from Colchester branch was very helpful. I have been working with William H Brown to let my flat for the past few years and I can say that I am very happy about it.
Jack in recent dealing was very helpful and most impistantly ...
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Jun 01,2023
Jun 01,2023
0
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I would just like to say how amazingly helpful, cheerful and pleasant Hannah McCreath is at the Colchester branch.
Hannah always returns calls and is super helpful!
Best agent in Colchester by a long shot.
Alex...
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Apr 29,2023
Apr 29,2023
0
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I just wanted to say a huge thank you to Trainee Lettings Negotiator Jack Percival! From the moment I (nervously) phoned to enquire about a rental property, on behalf of my profoundly deaf brother, he was nothing but kind and understanding!
Jack immediately spoke with ...
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Jan 09,2023
Jan 09,2023
0
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Worst letting agents avoid at all costs. Let out unsuitable properties and don't bother to fix anything they say they will. No out of hours contact number for emergencies and just tell you to phone the emergency services if there is an issue. Can't wait ...
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Jul 26,2022
Jul 26,2022
0
people found
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this helpful
Thank you very much Emma for making our life easy while letting our property and finding the tenants. It has been unbelieble experience since the first day, I approached you. Outstanding, approach and very effective action by all the staff. I recomend all to use ...
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Jun 29,2022
Jun 29,2022
0
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this helpful
Thank you Hannah for being very efficient and kind throughout our house hunt.You made the entire process hustle free and for that we are really grateful....
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Mar 06,2022
Mar 06,2022
0
people found
this helpful
this helpful
Our estate agent, Phil, helped us get the house we really wanted for a fair price as well as getting our house sold quickly in order for this to happen. I appreciated the support. Communication was good. I was surprised how long the whole process ...
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Dec 10,2021
Dec 10,2021
0
people found
this helpful
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The WORST letting agents I have ever dealt with in the 9 years I’ve been renting.
Can’t seem to get anything right and there is a complete lack of care.
Constantly chasing them up for things that they repeatedly forget to do.
AVOID AT ...
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Sep 22,2021
Sep 22,2021
1
people found
this helpful
this helpful
Sellers beware.
Called 5 times, 3 times to book viewing. Even last call to get manager to ring back not responded too.
Not sure why in a commission based job these youngsters can’t be bothered. Good luck to all of them for their excellent work ethics ...
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Mar 30,2021
Mar 30,2021
0
people found
this helpful
this helpful
I have tried 3 times to book a viewing of an house with this company.
The first time they told me the landlord wasn't answering, so not even bother in trying. This was in a less than a minute call and without the full details of ...
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Jan 14,2021
Jan 14,2021
0
people found
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I have recently been in contact with this branch and have been very satisfied with the good service and advice provided by Harry. I would give a higher rating but am unable to do so because I am only a prospective tenant but having contacted ...
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Jan 02,2021
Jan 02,2021
3
people found
this helpful
this helpful
Shocking. Really keen to view a property through them, had to call and chase them and was told I’d have a call back to confirm the time and whether the agent or the owners would be showing us round. No contact at all, called ...
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Sep 25,2020
Sep 25,2020
0
people found
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My experience with William h brown,Colchester has been exceptional. Charlye have gone above and beyond here duties and nothing is ever too much trouble and believe me I have been a right nuisance! I am always welcomed by a smile and a cheery hello, ...
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Sep 15,2020
Sep 15,2020
3
people found
this helpful
this helpful
Colchester Culver Street Branch.
Beyond appauling. Criminal at best with absolutely zero morals.
The branch took a 500 deposit and entered a reservation agreement with me after my offer was accepted by the vendor.
Paperwork was then send over with incorrect solicitors on, my name spelt ...
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Feb 11,2020
Feb 11,2020
0
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Extremley Unorganised,
Never told us of a viewing they'd planned in at our property until 5 minutes before they were due to arrive on a saturday morning at 9am.
Got a response of "oh sorry i thought i'd mentioned it, are we still ok to go ...
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Dec 09,2019
Dec 09,2019
0
people found
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Shellie has recently taken over looking after my property. My previous manager was Alicia Hawthorn who was excellent. I am please to say that the high level standard of support is continuing with Shellie. She is v good at answering any queries I have, and ...
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Oct 11,2019
Oct 11,2019
1
people found
this helpful
this helpful
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers....
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Jan 07,2019
Jan 07,2019
1
people found
this helpful
this helpful
My experience with William h brown,Colchester has been exceptional. Lorna,Jessica and Phil have gone above and beyond their duties and nothing is ever too much trouble and believe me I have been a right nuisance! I am always welcomed by a smile and ...
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Comment on agent fees
the fees are about average
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Jan 01,2019
Jan 01,2019
0
people found
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Since I started resting my property, with William H Brown, the Property Co-ordinator - Alicia Hawthorn has been really helpful and very professional (even though she's just doing her job). Her customer service is exceptional in my opinion, "Simply the Best". But I also believe ...
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Comment on agent fees
Good agent fees
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Dec 21,2018
Dec 21,2018
0
people found
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Thank the Northampton Agency (the rental section) especially David Courtney Couch for the excellent service!! Would definitely recommend!! Everything was great!...
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Comment on agent fees
Good
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Apr 30,2018
Apr 30,2018
0
people found
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chloe has been a star friendly an professional an very patient with all my questions referencing was painless and efficient all in all a great experience...
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Comment on agent fees
ok
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Oct 05,2017
Oct 05,2017
1
people found
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this helpful
I was directed to Georgina when I had an issue with a leak in our property and despite the many issues we had throughout Georgina was honestly the most helpful person I've spoken to associated with William H Brown and is the only reason I'm ...
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Comment on agent fees
N/A
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Jul 13,2017
Jul 13,2017
1
people found
this helpful
this helpful
I contacted Georgina for a maintenance issue in our property and she has been an absolute star to us, she has been effectively communicating between us and our landlady and the maintenance company and keeping us very up to date. Our issue has resolved very ...
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Nov 23,2016
Nov 23,2016
5
people found
this helpful
this helpful
Awful service. We agreed a purchase through them with an initial agreement that the purchase would be chain free. They told us the sellers agreed to move into temporary accommodation and that the process should take approx 2 months. Three months later we have now found ...
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Comment on agent fees
Not applicable, these are for the seller.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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