Battersea, London, SW11
4.8/5, 389 reviews
94% recommended
100% lettings valuation accuracy
91% lettings fee satisfaction

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“I wish there was an option bellow terrible. This agency ......”

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Aug 22,2012
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Moustafa
By: 'ECLM'
Aug 22,2012
2 people found
this helpful
I wish there was an option bellow terrible. This agency is a joke. We rented a property last year and they are responsible for the contract and for our deposit. First we specifically asked to have a 6-month break clause in our contract, which they failed to include, said it would be included later and never did (our fault to not press on the matter and believing them and signing the contract anyway).

Then we had a series of problems with our flat and needed their support to understand what were our options. Obviously, not only they failed to provide such support, we also had to deal with different people every time. Yes, over the course on 1 year, we spoke to three different letting managers, and this change was never reported to us as soon as it happen, we only found out after chasing them up several times. Moreover, last time we actually had to provide the new manager with the contact information for our landlady (THEIR CLIENT).

In chronological line we dealts with Radana Zapletalova, Brian McVeigh and Moustafa Ozjurt.

Now, our contract has finally ended and we have to basically fight them to get our deposit back. Our landlady has called them asking for the release forms, which they failed to send her. So she emailed them and no one answered. So we called them yesterday and found out that the Lettings Manager is on holiday so someone called Tejal Patel will "see what they can do" and that they needed "verbal confirmation" from our landlady to release our deposit. We called them today again to follow up and Tejal Patel isn't in the office today and no one can provide any information.

I'm sorry, but WHAT? How is it OUR problem that Mr. Ozkurt in on holiday? Why are we penalised for this? Why isn't there anyone dealing with his clients? And they are going to "see what they can do"??? As far as I know, they have 10 days to release our deposit back to us from the moment our landlady says everything is in order.

Unacceptable doesn't even begin to cover this whole situation. I hope this is resolved by this Friday, if not I'm calling up Citizens Advise to find out how I can take legal action. I've had enough.
What agent could do to change your mind?
I would change my mind if they had done their job over the course of the past year. Now it's too late. All I want is my deposit back promptly and to never have to deal with them again.
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Latest Reviews

View all Reviews 389
7th Nov 2024
reviewed by 'Deborah Young'
“We have received excellent service from all the staff at Bairstow Eves but especially to Tony whose approach is reassuringly ......”
1st Nov 2024
reviewed by 'Sofiya'
“Thank you Tony Ennis for selling my property. Sale and purchase can be a very stressful process, but your ability ......”
30th Oct 2024
reviewed by 'Rochelle'
“Bairstow Eves made our property sale smooth and stress-free. They provided a fair, well-researched valuation. Tony's expertise and support gave ......”
26th Sep 2024
reviewed by 'Richard'
“Excellent service from Bairstow Eves.My property was on the market for a year with another high end estate agents ......”
16th Sep 2024
reviewed by 'JD'
“Bairstow Eves is a heaven-sent for finding our first property here in London. Special mention to Tony Ennis who did ......”
30th Aug 2024
reviewed by 'Jordan'
“Tony Ennis did a fantastic from start to finish throughout the process. Was always available for viewings and very responsive. ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Bairstow Eves
198 Lavender Hill
Battersea,London
Greater London
SW11 1JA
02031518067

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 91% £290 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 1 8 6 203 6 130 6 12 3
Areas covered
  • SW1
  • Battersea
  • SW8
  • Clapham, Clapham Common
  • SW18
  • Clapham Junction, Wandsworth
  • SW4
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We have received excellent service from all t......”

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Nov 07,2024
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By: 'Deborah Young'
Nov 07,2024
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We have received excellent service from all the staff at Bairstow Eves but especially to Tony whose approach is reassuringly experienced and knowledgeable about property and the local area. From the outset he was with us answering all sorts of queries and questions. Viewings were ...
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“Thank you Tony Ennis for selling my property.......”

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Nov 01,2024
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By: 'Sofiya'
Nov 01,2024
0 people found
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Thank you Tony Ennis for selling my property. Sale and purchase can be a very stressful process, but your ability to communicate in a clear, personable and timely manner has made the process a lot easier and nicer. Quick answers, can-do approach and determination in ...
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“Bairstow Eves made our property sale smooth a......”

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Oct 30,2024
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By: 'Rochelle'
Oct 30,2024
0 people found
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Bairstow Eves made our property sale smooth and stress-free. They provided a fair, well-researched valuation. Tony's expertise and support gave us confidence, and within just one week of listing, we received an offer. Throughout the process, we were kept fully updated, and thanks to their ...
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“Excellent service from Bairstow Eves...”

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Sep 26,2024
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By: 'Richard'
Sep 26,2024
0 people found
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Excellent service from Bairstow Eves. My property was on the market for a year with another high end estate agents and received little interest. I turned to Bairstow Eves and felt confident from the get go. Tony promised to sell my property quick and he ...
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“Outstanding Service...”

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Sep 16,2024
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By: 'JD'
Sep 16,2024
1 people found
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Bairstow Eves is a heaven-sent for finding our first property here in London. Special mention to Tony Ennis who did a fantastic job in assisting us from start to finish of our buying process. He is very efficient in everything! Always on time in viewings, ...
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“Tony Ennis did a fantastic from start to fini......”

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Aug 30,2024
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By: 'Jordan'
Aug 30,2024
1 people found
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Tony Ennis did a fantastic from start to finish throughout the process. Was always available for viewings and very responsive. No complaints as a buyer and will use them once I am ready to sell my property one day....
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“Tony went above and beyond in getting my pprop......”

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Aug 17,2024
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By: 'Debbie Mackrell'
Aug 17,2024
1 people found
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Tony went above and beyond in getting my property sold. I appreciate Tonys efforts in making the transaction a postive experience and keeping us informed a all times at different stages of The sale Thank you so much Tony....
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“When I decided to sell my buy to let apartmen......”

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Jul 18,2024
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By: 'Patricia'
Jul 18,2024
0 people found
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When I decided to sell my buy to let apartment after more than 25 years I was apprehensive and worried but due to Tony's extensive knowledge of the estate I was confident to give Bairstow my property to sell. He already had interested party and a ...
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“Tony and the team worked incredibly hard to s......”

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Jun 10,2024
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By: 'Rob'
Jun 10,2024
0 people found
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Tony and the team worked incredibly hard to sell our property achieving a great result for us. Very happy....
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“No hesitation in recommending…....”

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May 10,2024
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By: 'Keith and Angelica'
May 10,2024
0 people found
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I have no hesitation in recommending Tony at Bairstow Eves in Battersea. He and his team’s energetic approach resulted in a lot of viewings and multiple offers. He communicates well, has been ann invaluable guide through the paperwork and recommended a solicitor who has ...
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“Thanks Tony and Descha for your help! It was ......”

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May 10,2024
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By: 'Lizzy'
May 10,2024
0 people found
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Thanks Tony and Descha for your help! It was great to get the flat over the line so fast...
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“Working with Tony was a pleasure...”

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May 10,2024
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By: 'Elena'
May 10,2024
0 people found
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Working with Tony was a pleasure from start to finish. He seamlessly guided us through the entire process. Tony's responsiveness helped manage expectations on both sides during our house buying journey. Highly recommended!...
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“Exceptional Service: Tony Ennis is the Epitom......”

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May 07,2024
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By: 'Flavio'
May 07,2024
1 people found
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Exceptional Service: Tony Ennis is the Epitome of Excellence in: End to End Purchase Process Bairstow Eves 198 Lavender Hill Battersea SW11 1JA I had the immense pleasure of working with Tony from Bairstow Eves during my journey to purchase my first property in London, and ...
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“Excellent service i would especially like to ......”

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May 03,2024
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By: 'Oliver'
May 03,2024
0 people found
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Excellent service i would especially like to thank Tony who made everything run efficiently would definitely recommend and use again....
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“Full circle with Tony and Bairstow Eves!...”

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Mar 28,2024
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By: 'Lydia'
Mar 28,2024
0 people found
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I’ve gone full circle with Tony and Bairstow Eves! I bought my flat from them and 7 years later sold it through them. I cannot recommend Tony more highly; efficient, friendly, knowledgable. Thoroughly supportive throughout the entire selling experience. Thank you!...
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“We have just completed on the purchase of our......”

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Mar 26,2024
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By: 'Emma'
Mar 26,2024
0 people found
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We have just completed on the purchase of our Battersea flat. Tony was incredibly supportive and helpful to us as first time buyers and really helped coach us through the process. We managed to complete 2 months after first viewing the property which was helped by ...
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“Great Estate agent...”

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Feb 22,2024
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By: 'Alistair'
Feb 22,2024
0 people found
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We sold our property through Bairstow eves during a fairly slow period in the market. Tony was very helpful in getting us sold and across the line. We'd initially gone with another agent and failed to get the sale due to being led to believe ...
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“Tony Ennis & Ross Manbridge were incredibly helpful...”

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Dec 13,2023
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By: 'Molly'
Dec 13,2023
0 people found
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Tony Ennis & Ross Manbridge were incredibly accommodating & helpful during the process of me buying my first flat. Unfortunately I had a very challenging conveyancer who was difficult to work with, but Tony helped me to get it sorted and was incredibly responsive. Ross also really ...
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“Tony Ennis and his team not only showed super......”

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Nov 15,2023
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By: 'David Crombie'
Nov 15,2023
0 people found
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Tony Ennis and his team not only showed superior local knowledge and personal connections but produced a daily dedicated effort to sell my property. I was kept regularly uptodated on viewings and had complete confidence that they would deliver - this they did at a ...
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“We recently bought through Tony. He was extre......”

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Oct 19,2023
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By: 'Dan'
Oct 19,2023
0 people found
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We recently bought through Tony. He was extremely professional, with exceptional response times to any questions we had. The whole process start to finish was smooth. Very highly recommended....
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“We have bought and sold through Tony and his ......”

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Oct 03,2023
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By: 'Perry'
Oct 03,2023
0 people found
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We have bought and sold through Tony and his team and have received excellent, professional and friendly service on both occasions. Due to recent market conditions, buyers losing mortgages to furloughs, etc. it has not been an easy market to sell in. Tony's advice has ...
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“The team at Bairstow Eves in Battersea is sim......”

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Aug 07,2023
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Abigail
By: 'RJ'
Aug 07,2023
0 people found
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The team at Bairstow Eves in Battersea is simply wonderful. They are genuinely interested in helping you, progressing your query and have a great command of the market. In the purchase of my property, they guided me through the process, were always happy to speak ...
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“Thank You!....”

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Jul 27,2023
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Abigail
By: 'Carol Mayhew'
Jul 27,2023
0 people found
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‘A man of his word’ is how I would describe Tony Ennis, Senior Associate, (Battersea office) who secured to completion the recent sale of our property. Focused on the mutual goal, you can trust him to get the job done. From the start Tony confidently ...
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“Committed to seeing the sale complete...”

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Jul 10,2023
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By: 'Ms Johnson'
Jul 10,2023
0 people found
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Tony and his team were committed to seeing the sale of property complete and provided that vital link between all parties to help keep things on track. Thanks so much for all your assistance....
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“Tony Ennis is a no-nonsense, effective, and h......”

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Jun 28,2023
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By: 'Dr. N T Harrington'
Jun 28,2023
1 people found
this helpful
Tony Ennis is a no-nonsense, effective, and honest estate agent. Abigail Coombs is an attentive and hard-working sales associate. My wife and I purchased a small 2 bedroom flat through Bairstow Eves in mid-2023. We inspected the property on 13th May and exchanged on 27th June, ...
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“Excellent service and Communication...”

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Jun 08,2023
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By: 'Kirsty Johnson'
Jun 08,2023
0 people found
this helpful
Thank you for all your assistance for the recent sale. The communication throughout was excellent, from the feedback after viewings and being able to speak with someone whenever I had a question made the whole process of selling a property much easier. Would highly recommend ...
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“I purchased through the Battersea branch and ......”

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Jun 08,2023
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By: 'Noreen'
Jun 08,2023
0 people found
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I purchased through the Battersea branch and Tony ensured the whole process ran smoothly from start to finish. Couldn't recommend them highly enough....
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“I sold through Battersea branch . Was a very ......”

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Jun 01,2023
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By: 'Simon'
Jun 01,2023
0 people found
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I sold through Battersea branch . Was a very professional service . Kept in touch and gave feedback and updates and Tony was charming all the time with nothing too much trouble . Best agent I have dealt with ever !...
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“Great service, communication and all round am......”

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Dec 07,2022
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By: 'Christian'
Dec 07,2022
0 people found
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Great service, communication and all round amazing. Thanks for all your help, through the selling process and always being on hand to provide advice and also provide updates. Thank you Tony and the team....
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“Tony and his team were fantastic. We took a l......”

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Nov 14,2022
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By: 'Vicky'
Nov 14,2022
0 people found
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Tony and his team were fantastic. We took a long time to reach a decision about putting our home up for sale and Tony was extremely patient and helpful throughout. When we did finally decide the process was efficient and straightforward and we achieved a ...
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Last updated at 11:24 AM 08/06/2015 by allAgents

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