Shirley, Solihull, B90
1.2/5, 490 reviews
6% recommended
39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction

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“Late drunk loud agent...”

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Aug 13,2018
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By: 'Dan'
Aug 13,2018
23 people found
this helpful
WORST experience with a real estate agent BY FAR with PurpleBricks.

I booked a viewing to a property, and the agent responsible for showing me the place sent me a last minute email at 3am cancelling my viewing for no apparent reason. I waited outside the flat at 9am for hours, before checking my email and realising what had happened. When I tried to reach him, he did not bother to pick up or return my calls.

During my second attempted viewing of the same property, I waited for him outside of the flat. He was late. I called him, and he told me he was inside the flat waiting for me, which made no sense. When he opened the door he was red faced, and his breath stank of ethanol. I suspect that he was hungover.

When I asked him why he waited inside the flat for me, he rudely replied 'Why didn't you call me?' like if it was my responsibility to know where he was. When I tried to call his attention on this matter, he became loud, and told me to exit his flat at that moment if I was going to question his behaviour. I ignored this behaviour, as I was interested in the flat, not on a petty scuffle with him.

After agreeing to take the flat, I made sure to text the landlord directly, in order to close the deal, and he agreed to my terms. However, after a week of closing the deal with the landlord, the agent wasn't moving things forward. I tried reaching out to him, and sent him some emails urging him to accelerate the process, but he was, again, unavailable. So I contacted the landlord directly asking him to please speak to the agent, as I myself had failed to reach him.

One day afterwards, I receive an email from the agent cancelling my deal, due to a 'misunderstanding' with the deal I made with the landlord. Somehow this agent managed to convince the landlord that there were 'risks and complications' with my deal, and therefore, that the landlord should cancel the deal he made with me. I lost the flat. This was 12 days ago.

Initially I was not going to write a complain, but then I thought I could all least spare some from going through the same I've been through. Worst service I had with a real estate agent by far.
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Latest Reviews

View all Reviews 490
12th Nov 2024
reviewed by 'Susan Dearden'
“If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after ......”
16th Sep 2024
reviewed by 'Kate'
“Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They ......”
2nd Jul 2024
reviewed by 'David'
“Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't ......”
10th Jun 2024
reviewed by 'Paul'
“Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to ......”
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
30th Apr 2024
reviewed by 'Sarah Lewis'
“I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off ......”
Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 39% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 197 1 40 2 119
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“If I could give zero stars I would, conned my......”

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Nov 12,2024
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By: 'Susan Dearden'
Nov 12,2024
0 people found
this helpful
If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE ...
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“Please don't use them!...”

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Sep 16,2024
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By: 'Kate'
Sep 16,2024
1 people found
this helpful
Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it did....
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“Avoid avoid avoid...”

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Jul 02,2024
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By: 'David'
Jul 02,2024
2 people found
this helpful
Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't have a time limit we was told. Checked the contract and it's 6 months time period which wasn't state in initial conversation. For this since February ...
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“Purplebricks failed to sell my flat and then ......”

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Jun 10,2024
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By: 'Paul'
Jun 10,2024
0 people found
this helpful
Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to return my keys and fob. During Christmas and New Year someone entered my flat. Only one person could have done that and that was the ...
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“AVIOD AVIOD AVIOD - The organization was a co......”

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May 13,2024
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By: 'Alan'
May 13,2024
1 people found
this helpful
AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out of the market and caused my sale to collapse. They consistently misled me on pricing, and despite my repeated requests to lower the price, I ...
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“TOTAL WASTE OF TIME AND MONEY- AVOID AT ALL COSTS...”

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Apr 30,2024
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By: 'Sarah Lewis'
Apr 30,2024
5 people found
this helpful
I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off the £900 cost due to the following reasons. 1. There is virtually no method of trying to communicate with potential buyers. You have to send 'Messages' through ...
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“The heartbreak purple bricks have caused myse......”

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Apr 29,2024
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By: 'Marie Wardle'
Apr 29,2024
1 people found
this helpful
The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through my bereavement/grief I started to look for properties as I couldn't bare to live with those final sad memories at home, I made an ...
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“Poor experience - just wants the money then y......”

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Apr 16,2024
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By: 'Chris Marais'
Apr 16,2024
0 people found
this helpful
Poor experience - just wants the money then you never hear from them! Dont use - there is a reason why they are now free - you wont get feedback from veiwings and you wont get many viewings...
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“Property damaged in Purplebricks' care, yet no response...”

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Apr 02,2024
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By: 'Alessandra'
Apr 02,2024
0 people found
this helpful
The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an ...
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“Currently selling my house with Purple Bricks......”

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Feb 12,2024
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By: 'Wendy'
Feb 12,2024
1 people found
this helpful
Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails ...
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“Don't get burned like I did! Check the small ......”

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Jan 22,2024
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By: 'Monica'
Jan 22,2024
1 people found
this helpful
Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well clear....
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“Unprofessional and Waste of Time...”

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Jan 12,2024
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By: 'Archana'
Jan 12,2024
0 people found
this helpful
Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering that ...
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“Absolutely horrific in every which way and an......”

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Jan 09,2024
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By: 'Hayli Carmichael'
Jan 09,2024
0 people found
this helpful

Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company”

Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next?

...
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“Purplebricks is a scam...”

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Jan 09,2024
Minithumbdown
By: 'M'
Jan 09,2024
0 people found
this helpful
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they ...
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“Shocking unprofessional agent.Take the money......”

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Dec 12,2023
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By: 'Stevie'
Dec 12,2023
3 people found
this helpful
Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are awful....
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By: Hayli
Jan 02, 2024
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Absolutely agree - they need taking down!!!! ...

“Avoid avoid avoid...”

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Nov 20,2023
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By: 'Chris'
Nov 20,2023
4 people found
this helpful
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents ...
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“Pay cheap expect nothing in return!!!!...”

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Nov 09,2023
Minithumbdown
By: 'Hayley'
Nov 09,2023
2 people found
this helpful
AVOID AVOID AVOID I'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, they're call q's are terrible and even when an “area manager” gets involved it can't be resolved. It's a terrible company and it's a ...
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“Purple Bricks are dishonest and incompetent.......”

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Nov 08,2023
Minithumbdown
By: 'Chris Miller'
Nov 08,2023
3 people found
this helpful
Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding ...
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“DON'T BE FOOLED!!!...”

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Nov 02,2023
Minithumbdown
By: 'Jordan'
Nov 02,2023
1 people found
this helpful
DON'T BE FOOLED!!! If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T! You may save a few £ on the tenant find service but you will most certainly lose lots more ££££ during the tenancy due to their unprofessional and incapable service. However, ...
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“After encountering numerous hurdles, they fin......”

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Nov 01,2023
Minithumbdown
By: 'Kal Hashemi'
Nov 01,2023
1 people found
this helpful
After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there was nobody present to show me the property, and they didn't bother to notify me of the cancellation. This is incredibly unprofessional and unethical....
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“Shoddy...”

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Oct 28,2023
Minithumbdown
By: 'John Bamber'
Oct 28,2023
1 people found
this helpful
Shoddy. Unprofessional and unresponsive. You get what you pay for I suppose and Purple Bricks are certainly cheap My experience was post the sale. 2 months after completion they started chasing me for non payment of their fees even though everyone knows that estate agent fees ...
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“Purplebricks get paid to NOT sell your property...”

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Oct 23,2023
Minithumbdown
By: 'Mary'
Oct 23,2023
3 people found
this helpful
Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, ...
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“Not responding to potential buys or my complaints!...”

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Sep 28,2023
Minithumbdown
By: 'Graeme'
Sep 28,2023
2 people found
this helpful
3 individual potential buyers have left feedback saying that Purplebricks haven't even responded to their enquiries to view our property. And that's the ones who bothered to comment. One person refused to engage with them further and we had to show the property ourselves! We are ...
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“Miss sold and miss lead...”

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Sep 28,2023
Minithumbdown
By: 'John ruane'
Sep 28,2023
1 people found
this helpful
I have had to terminate my contract with purplebricks, has from the start nearly 12 months ago, they did not get a single viewing or person interested. The only contact from them was to request reductions in price to the tune of £50k lower than they ...
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“Don't waste your time or money. Zero communic......”

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Sep 28,2023
Minithumbdown
By: 'Joanna'
Sep 28,2023
1 people found
this helpful
Don't waste your time or money. Zero communication from them, when they tell you your account manager will be in touch every two weeks! Two months and four requests to remove board and still waiting. Still waiting for account manager to get in touch despite ...
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“Simply awful ! communication utterly terrible......”

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Sep 15,2023
Minithumbdown
By: 'Avoid'
Sep 15,2023
1 people found
this helpful
Simply awful ! communication utterly terrible both on text and whatsapp - avoid avoid avoid says a lot when i cannot tag the agent through here...
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“No communication, no professionalism!...”

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Aug 29,2023
Minithumbdown
By: 'Berzan'
Aug 29,2023
4 people found
this helpful
Purple Bricks advert properties on sites such as Zoopla, Rightmove, etc. They provide a number and when you call, an automated voice asks you to register at their website for a viewing, which I did. Then, I had a confirmed viewing date. I turned up ...
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“Worst service ever received from an Estate Agent...”

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Aug 24,2023
Minithumbdown
By: 'Dawn'
Aug 24,2023
4 people found
this helpful
Booked an online appointment for a valuation of my property. This was confirmed and booked in so I travelled from Newcastle to Dunfermline for the appointment to receive a call 1/2hr before the appointment to be told that they were not coming out to the ...
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“Stole £2000!...”

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Jul 24,2023
Minithumbdown
By: 'Hayley Louise Macdiarmid'
Jul 24,2023
3 people found
this helpful
We signed up to PB just before Christmas 2021 because we thought by using an online-based estate agent it would mean a more personal experience when communicating about selling etc. And it saved on all of the commission! However we were absolutely wrong and our experience ...
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“The worst experience ever, do not use them or do business with them!!!...”

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Jul 17,2023
Minithumbdown
By: 'Galyna'
Jul 17,2023
3 people found
this helpful
Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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