0% lettings valuation accuracy
23% lettings fee satisfaction
Aug 08,2018
Aug 08,2018
7
people found
this helpful
this helpful
This was the worst nightmare of housing. I do not have one positive thing to say about this company. When we moved in there was mouse droppings all in the cupboards and my room, as well as chicken bones which is utterly disgusting. There was a dead mouse on the 'living room' which even with pictures rs sent to the agency, they still said it didn't exist. Living there made me so ill. Nothing was cleaned before moving forward in, definately not the 'professional standard' promised in the contract. In the kitchen we could only use one utensil at a time (ie. Kettle, toaster, microwave, oven, big hob) otherwise the electricity to the rest of the house would cut out. Both of the showers would leak, the bathtub one would leak through the fire alarm like a tap. It took months to sort this out. The smaller shower would leak into the hallway below. There was a small toilet downstairs that we could never open because of massive lumps in the carpet. It smelt of shit and mould which when walking through the corridor to the kitchen was disgusting, and we couldn't even get to it to clean it. Mice ate through my cupboard. Cleaners they finally sent used my tea towel to clean off rust off the oven and mouse droppings and used my own products. After 6 months they finally sent someone to fix the leak in the showers. They sent us a bill and told us it was because we had the shower facing the wall - which wasn't the case. They sent us the bill a month after the due date so sent us a late fee also. The electricity or mouse problem never got sorted. Now we have moved out they are telling us we went nearly £2000 over our fair usage of electricity. There was only four of us in the house and we were really careful with electricity so this can't be right. Even so, they do not reply to emails, or if you call them they agree to things and soon as you put the phone down they pretend the conversation never happened. With emails they are so unprofessional, not even using punctuation, and are so incredibly rude. They have given me so much stress and panic attacks this year. Who knows if we will ever get our deposits back. We paid £370 each deposit. Only £370 in total went into the DPS deposit account, just over £1000 'missing'. It's a living nightmare. If you have any tips for getting our money back please say. Thanks for reading.
Comment on agent fees
Bad, terribly expensive. They do nothing for it, do not reply to emails, phone them and they pretend the conversation never happened. Send them pics of dead mouse in the house and they say it doesn't exist.
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Latest Reviews
5th Jan 2024
reviewed by 'Concerned parent'
19th Feb 2023
reviewed by 'Melissa'
27th Jul 2021
reviewed by 'Joanne'
8th Jul 2021
reviewed by 'angharad'
5th Jul 2021
reviewed by 'Toby'
Opening Hours
Address
StudentDigz
Churchill Buildings, 128 Walter Rd
Swansea
West Glamorgan
SA1 5RG
01792 600227
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 23% | £280 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 14 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 17,2024
Jun 17,2024
0
people found
this helpful
this helpful
Honestly the worst letting agency I’ve used whilst being at university. Seemed really helpful at first but when there was any real issues with the house they would take ages to respond to emails and phone calls and then wouldn’t even solve the ...
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Jan 05,2024
Jan 05,2024
3
people found
this helpful
this helpful
Avoid this agency. They do not even make sure the basic safety requirements are met. They take ages to do repairs and when they do it is half arsed. Dangerous and unfit boilers and no carbon monoxide detectors. It won't be long before there is ...
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Feb 19,2023
Feb 19,2023
0
people found
this helpful
this helpful
One of the worst agencies I've ever seen.
In November 2022, when I asked for early end of tenancy they agreed with me paying them an extra 3 months rents, promised that once they find new tenant they will refund me the rest of the rents as ...
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Jul 27,2021
Jul 27,2021
2
people found
this helpful
this helpful
Rip off merchants .. take advantage of students.. will use everyone excuse going to not return your deposit .. DO NOT USE… staff member extremely rude when questioning when I will receive deposit back and that’s if they bother to answer you...
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Jul 08,2021
Jul 08,2021
1
people found
this helpful
this helpful
polite customer service from a team member called Lewis. We reported an issue and it was immediately fixed this gives us reassurance that if any problems would occur in the future of our tenancy it will be fixed quickly and efficiently...
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Jul 05,2021
Jul 05,2021
0
people found
this helpful
this helpful
Broken microwave took over a week to register and a further 2 weeks to remove and fix. Fridge was unusable for entirety of tenancy. Mould in rooms before moving in. Email responses were fast in fairness to the team but actions never came. Were never able ...
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Mar 09,2021
Mar 09,2021
0
people found
this helpful
this helpful
The maintenance team has been a great help, they've come by to fix multiple issues and have bee friendly to talk to...
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Oct 19,2020
Oct 19,2020
0
people found
this helpful
this helpful
Absolutely terrible experience with StudentDigz. Most rooms in the house had not been completed and basic fixtures and fittings were missing. Had to stay with family and in hotel for a week before the house was anywhere close to living in. Emails never answered and ...
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Jun 14,2019
Jun 14,2019
4
people found
this helpful
this helpful
Never rent a StudentDigz property where utilities are included in the rent - we were excessively overcharged and exploited.
The scheme is very expensive, miss managed and abused by StudentDigz.
We paid £800 for utilities we didn't use, with StudentDigz charging an additional £667 for supposed excess ...
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May 28,2019
May 28,2019
3
people found
this helpful
this helpful
I've never encountered worse letting agents than these, they lie constantly to get us to pay for various things, they pretend conversations didn't happen, they lied about parts of the house and area, saying it was safe. The ceiling fell down as soon as I ...
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Jul 17, 2019
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(1)
Thank you for your review. Please, can you let us know which property this is, so we can look into the matter. ...
Oct 29,2018
Oct 29,2018
3
people found
this helpful
this helpful
A joke of an estate agentcy. Lived in horrible conditions all last year. (We even had to the council involved). They broke their contract multiple times. When going in to their office, because they were not responding to anything we were asking of them, they ...
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Comment on agent fees
Horrendous
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Aug 08,2018
Aug 08,2018
7
people found
this helpful
this helpful
This was the worst nightmare of housing. I do not have one positive thing to say about this company. When we moved in there was mouse droppings all in the cupboards and my room, as well as chicken bones which is utterly disgusting. There was ...
read full review
read full review
Comment on agent fees
Bad, terribly expensive. They do nothing for it, do not reply to emails, phone them and they pretend the conversation never happened. Send them pics of dead mouse in the house and they say it doesn't exist.
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Jul 03,2018
Jul 03,2018
6
people found
this helpful
this helpful
Enquiries: emailed to ask if any apartments were available within one of their properties, and was given a one word "Yes" reply without further information.
Checking in: did not receive any information regarding how and where to collect keys - had to chase the company ...
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May 31,2018
May 31,2018
5
people found
this helpful
this helpful
This firm is very nice when you meet them and promise the earth. They will take your fees and your deposit. All smiles. BUT they do not discuss any complaints reasonably and speak to you as if you are a child after you move in. ...
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Comment on agent fees
Awful
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Mar 07,2018
Mar 07,2018
6
people found
this helpful
this helpful
Go with a private landlord!!
With Studentdigz it's very difficult to get anything in the house fixed, agency is very unhelpful and every minor issue takes many calls and emails until something is done/attempted to be done to the issue.
We had a mice ...
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Feb 08,2018
Feb 08,2018
0
people found
this helpful
this helpful
The estate agent was very friendly and approachable,he Took me around all the properties without any hassle.
Very open minded and answered all questions we had...
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Comment on agent fees
Good
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Dec 14,2016
Dec 14,2016
12
people found
this helpful
this helpful
Swansea: The company are unprofessional, unethical, money grabbing and have no consistency. The agreement that you make on day one will change constantly, obviously to their advantage. I am going to report the company today as this needs a full investigation. I don't know how ...
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Feb 16, 2017
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(1)
Hi Amelia, I have no record of you being a tenant of studentdigz. I am concerned by your comment and would like the opportunity to speak with you. Please can you contact the office. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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