75% sales valuation accuracy
83% sales fee satisfaction
91% lettings valuation accuracy
84% lettings fee satisfaction
Aug 08,2018
Aug 08,2018
1
people found
this helpful
this helpful
Beyond useless. Avoid at all costs.
(Truth be told, I'd rather not give them a whole star, but it appears I must.)
(Truth be told, I'd rather not give them a whole star, but it appears I must.)
Comment on agent fees
Too high: fees to move in, fees to renew the contract (I’m still not sure what part of photocopying something costs £120), fees to move out, fees for references.
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Latest Reviews
8th Aug 2022
reviewed by 'Scott'
6th Apr 2022
reviewed by 'Doug'
19th Apr 2021
reviewed by 'Rachel'
7th Sep 2020
reviewed by 'Philip'
3rd Sep 2019
reviewed by 'Sarah'
10th Apr 2019
reviewed by 'Rosie'
Opening Hours
Address
Reeds Rains
713 Wilmslow Road
Didsbury
Greater Manchester
M20 6RE
0161 434 7934
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 83% | £145,000 | £2,200,000 |
| Lettings | 91% | 84% | £700 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 6 | 3 | 4 | 0 | 3 | 0 | 0 | 4 |
Areas covered
- M0
- M19
- M16
- M14
- M22
- M21
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Aug 08,2022
Aug 08,2022
0
people found
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My partner and I were treated terribly by Reeds Rains. Never updated us or reached out to us when we put an offer in for a house through them. We had to call them daily to get any response, and most of the time it ...
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Apr 06,2022
Apr 06,2022
0
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Worst experience I've ever had with a letting agent. I, with my partner attempted to arrange a viewing for a property in Upper brook street Manchester M13 , I spoke with a male agent in the city-centre lettings department over the phone at 4.01pm 06/04/2022 ,After I ...
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Apr 07, 2022
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(1)
Hi Doug, I'm not sure if you are aware but you have left this review on the Didsbury branch page rather than the branch you refer to. I will make sure this is passed on to our customer relations team and will consult with the relevant Branch for you to see why policy on this home was a family with children. We wold never discriminate on the grounds of a protected characteristic and feel very strongly about being fair. I work at the branch you have reviewed and would be happy to discuss he ma ...
Apr 19,2021
Apr 19,2021
0
people found
this helpful
this helpful
Just like to say Katie at the Didsbury branch has been absolutely fantastic!!! Always very helpful and nothing was ever to much trouble, she has always kept me updated on everything and explained all the relevant information on the whole process. I think she is ...
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Sep 07,2020
Sep 07,2020
0
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My sister and I sold our house that was left to us by our late mother,,, we both decided to sell the property after some careful consideration,,,, as sad as it was and emotional for us both,, the staff at reeds rains were amazing,,,,,, especially ...
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Sep 03,2019
Sep 03,2019
0
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Many thanks to the guys in Reed Rains for finding me a tenant so quickly and handling the paperwork efficiently. Greg and Ryan are both extremely efficient and professional as well as being friendly and easy to deal with. They managed to get top rental ...
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Apr 10,2019
Apr 10,2019
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Can't recommend Kim from Reeds Rain in Didsbury highly enough. She was instrumental in all elements of my sale and always had such a positive, can-do attitude throughout an often difficult and frustrating process. Wouldn't go anywhere else!...
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Comment on agent fees
Good
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Mar 03,2019
Mar 03,2019
0
people found
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Can highly recommend and would like to thank Greg & his team for their ongoing help and professional advice in regard to our rental property in M14....
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Comment on agent fees
Good service received
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Aug 08,2018
Aug 08,2018
1
people found
this helpful
this helpful
Beyond useless. Avoid at all costs.
(Truth be told, I'd rather not give them a whole star, but it appears I must.)...
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Comment on agent fees
Too high: fees to move in, fees to renew the contract (I’m still not sure what part of photocopying something costs £120), fees to move out, fees for references.
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Aug 10, 2018
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Hello Gareth,
As discussed I will look into your concerns and come back to you once I have investigated further. I am very sorry that you have been disappointed with the service, this is certainly not how we want our customers to feel especially when you've been a tenant of ours for so long. I will report back shortly.
Kind Regards,
Kimberley Neilson, Branch Manager ...
Mar 03,2018
Mar 03,2018
0
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Great service and everything dealt with professionally and quickly. Greg and Ryan organised everything and got my property rented within a few weeks. Great service....
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Comment on agent fees
Good.
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Sep 27,2017
Sep 27,2017
2
people found
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AVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market. Spent the week organising solicitors and final mortgage and was to go in on Friday with ID. They continued to show it the following week (didnt ...
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Apr 02,2017
Apr 02,2017
0
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Excellent service throughout the whole process. Always kept up to date with everything and loved the profile on website -easy to follow...
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Comment on agent fees
Good
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Mar 23,2017
Mar 23,2017
0
people found
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The staff have been efficient, and polite, which is very important to me. If I have had a query someone has responded promptly either by email or phone and I am kept up to date with developments. Most of my correspondence has been with Anna ...
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Comment on agent fees
GOOD!
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Dec 08,2016
Dec 08,2016
0
people found
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We have just recently purchased a property through Reeds Rains at Didsbury.
I honestly can say if we didn't have Amy from the didsbury branch we would never have achieved this.
She went above and beyond to assist and help us, she put our estate ...
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Nov 25,2016
Nov 25,2016
0
people found
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As the buyer of a property I was extremely impressed by the advice and help that Joe gave to me throughout the process. He explained any queries I had clearly and patiently. Nothing was too much trouble - very approachable and friendly. Any worries I ...
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Comment on agent fees
The first thing Joe gave to me was aprint out of all fees I would need to pay for Solicitor, surveyor etc which never changed from day one. I knew exactly how much I needed to budget for.
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Oct 19,2016
Oct 19,2016
0
people found
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I rent out a house in Manchester via Reeds Rains and I am very happy with the service I have received so far. The staff have been efficient, and polite, which is very important to me. If I have had a query someone has responded ...
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Comment on agent fees
The agency fees are a little high compared with other companies in the area, but I am satisfied with the corresponding service.
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Sep 30,2016
Sep 30,2016
0
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Anna was Extremely helpful and professional. Excellent service and customer service from Anna . Anna has great knowledge and expertise. Very friendly and professional manager. Will all this in place Anna got me a higher rent and good tenants. Anna's vetting process was top notch. Best ...
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Comment on agent fees
Good- well structured and explained. Made easy.
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Sep 30,2016
Sep 30,2016
0
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Anna has been very helpful and professional. She's always very prompt in replying to my queries and very patient in walking me through the whole process....
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Sep 23,2016
Sep 23,2016
0
people found
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We have had terrible service throughout the past 11 months of our 12 month lease. Any time we need maintenance it is not followed up and we are forever chasing. They have charged our landlords for work that had not been completed. We have dealt with approx. 11 ...
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Jul 08,2016
Jul 08,2016
0
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Anna was helpful and had a great level of contact throughout. I'd also like to thank the lady who took my deposit payment (I think her name was Amy, but I'm not 100% sure).. She was very kind and understanding when my bank blocked my deposit ...
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Comment on agent fees
Fair and not excessive. Well explained.
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Jul 08,2016
Jul 08,2016
0
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Anna was helpful and had a great level of contact throughout. I'd also like to thank the lady who took my deposit payment (I think her name was Amy, but I'm not 100% sure).. She was very kind and understanding when my bank blocked my deposit ...
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Comment on agent fees
Fair and not excessive. Well explained.
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Jun 08,2016
Jun 08,2016
0
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Anna processed a commercial lease on a residetail property for me and from the very beginning handled the application with professionalism and in a very attentive manner.
A number of hurdleds were encountered the during the process however Anna worked with myself to overcome them ...
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Jun 07,2016
Jun 07,2016
0
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Anna is absolutely fabulous... an absolute Gem. They were slow to rent it but that could have been the market as other agencies struggled. Would definitely recommend....
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Comment on agent fees
A little pricey but you get what you pay for.
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May 10,2016
May 10,2016
0
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The staff at Reids Rains in Didsbury provided a professional, efficient and flexible service. The service was of a very high standard. The flat that I moved into was immaculately clean....
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May 09,2016
May 09,2016
0
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Anna has been a point of contact since she joined last year, we let several flats through Anna. She is always extremely helpful and positive, everything she does is with a smile! When finding a tenant Anna always ensures that you are kept fully upto ...
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Comment on agent fees
I am a landlord with several properties and as such would always say a regulars discount should be applied!
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May 06,2016
May 06,2016
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Reeds Rains, and Anna specifically, have been great in facilitating us letting our house. The information provided to us was comprehensive and Ann kept in touch throughout the process. Would recommend without hesitation....
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Comment on agent fees
Fees were reasonable and in line with market rate.
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May 06,2016
May 06,2016
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The service has been very good enabling us to have a tenant in place quickly. Thank you to Anna and her team....
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Comment on agent fees
Seems to be fair and reasonable.
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Nov 06,2015
Nov 06,2015
0
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Having been through a terrible experience with the branch staff - account manager Anna specifically - Katie Ruth was really good to us. We feel like we were fooled around a lot by Anna in signing our letting agreement (trying to, more like), but Katie ...
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Comment on agent fees
The house we moved into was filthy, dusty, bins were full, garden was untidy and we were told quite the opposite. Had loads of problems in the admin process and getting signed up (which a lot of what we paid for went towards, no doubt). Katie Ruth has been great to us.
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Sep 14,2015
Sep 14,2015
0
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Excellent communication skills. A good listener who gave a very clear guidance to the tenant. Has a good knowledge of local market. Timely handled the tenant's maintenance requests at the property. We are very happy with her professional and dedicated can-do attitude. She is an ...
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Comment on agent fees
Worth it!
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May 04,2015
May 04,2015
0
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Very efficient handling of maintenance issue and prompt handling as well as correspondence.
I do some times think that the tenants should share the cost of maintenance as they are the ones who use / abuse things - but this is something outside the good service ...
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Apr 05,2014
Apr 05,2014
1
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I have had a terrible experience with above agent and I could not find anyone helpful to at least apologise with sincerity so I am writing this review if there is anyway they can understand the frustration , waste of time , waste of fuel and facing ...
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What agent could do to change your mind?
Just phoning me that they are running late or can't come or at least a sincere apology after that when they could not make it . "we are extremely sorry what happened please accept our sincere apology we will try best to resolve this issue, you please have a seat and please discuss how can we help now with regard to what happened "Attached Filesnbsp;
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Ryan
Amy
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:34 PM 04/07/2018 by allAgents
As discussed I will look into your concerns and come back to you once I have investigated further. I am very sorry that you have been disappointed with the service, this is certainly not how we want our customers to feel especially when you've been a tenant of ours for so long. I will report back shortly.
Kind Regards,
Kimberley Neilson, Branch Manager