Further to your review posted. We take comments seriously and have looked into the matter in detail and report as follows:-
We dispute your statement regarding the fact you were charged for dust" and were not provided with an itemised report detailing the cleaning requirements.
An itemised check out report was sent to you which contained 69 individual cleaning requirements of which 23 of the individual items referred to dust"
4 light bulbs were not working in the lounge. No charge was made for shopping"
Your review states the property was not clean at the check in, however you were present at the Check-in with an Independent Inventory Clerk where a Report clearly itemised all areas listed as Professionally Cleaned". You signed as confirmation of your agreement.
A copy of the check in report signed by you was sent to you on 29th March 2017 at which time you had the opportunity to report any items you disagreed with to us, which we would have addressed. The blind was not in situ when the property was built.
Our expectations at the end of the tenancy are clearly confirmed in the Tenancy Agreement and reiterated at the time of confirming the check out arrangements.
Your deposit was held in the Tenancy Deposit Scheme where you have recourse to arbitration should you disagree with charges at the end of the Tenancy.