One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations.

Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of proactivity. Very one sided unrealistic expectations despite bending over backwards to accommodate viewings. Asked 5 or 6 times the same questions in relation to energy suppliers. They don’t talk to each other.

During tenancy - sporadic inspections when they feel like it - watch out if you’re a landlord paying them a vast sum to manage your property.

Reported faults can take months to fix.

Unfair contract clauses in tenancy agreement - watch out for this.

Extremely rude emails received from MD who referred to my hideous customer service experience as “behaving like a spoilt child.” Made references to their lack of response as punishment for daring to question their dreadful professionalism. Employs a checkout organisation that “doesn’t work weekends,” allowing them to hold you over barrels for deposit return. No idea of fair wear and tear versus deliberate damage.

Expects the world on checkout with no consideration of weeks of bad weather conditions.

Frankly the worst ever letting agent on the planet. Avoid and rent a property from an organisation that knows customer service rather than ignores it in entirety.