0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 04,2018
Aug 04,2018
4
people found
this helpful
this helpful
There are a number of issues I have brought to their attention, I will start from the least severe:
1. My light fitting broke one month into my tenancy, which I reported on the system in October. 3 months later I had it fixed. This was the main light meaning, had I not spent my own money on a lamp, I would have been in darkness.
2. Our front door was reported broken as soon as we moved in. Countless times they were told, through inspections, reporting it on the system and emails, and it did not get fixed until the DAY AFTER we moved out!! This was a huge security problem as anyone could have broken in through the back. We realised this and told them when we were all going to be away from the property (even more risk) yet they still did nothing.
3. The 'emergency line'. We had a flood in the kitchen from the washing machine, luckily we were in and managed to stop the flood before it got too dangerous, however there was still a massive amount of water. We followed the instructions and rang the emergency line THIRTY SEVEN TIMES with no answer. Then the next day they had the cheek to tell us that we may be liable because we didn't ring the emergency line.
4. We reported our freezer broken before Christmas, again via email, inspections and the reporting system because it was showing a temperature above zero. It took FIVE MONTHS to fix it! There is not a single excuse for this. This is standard health and safety. We wasted lots of money worth of food and even got sick from the food that had gone mouldy in the freezer. Only when we sent pictures of our mouldy food countless times did you do anything about it.
These issues, all reported on the system, were not in isolation. On many other occasion did we report things and nothing happen on their behalf, but these were the most severe.
1. My light fitting broke one month into my tenancy, which I reported on the system in October. 3 months later I had it fixed. This was the main light meaning, had I not spent my own money on a lamp, I would have been in darkness.
2. Our front door was reported broken as soon as we moved in. Countless times they were told, through inspections, reporting it on the system and emails, and it did not get fixed until the DAY AFTER we moved out!! This was a huge security problem as anyone could have broken in through the back. We realised this and told them when we were all going to be away from the property (even more risk) yet they still did nothing.
3. The 'emergency line'. We had a flood in the kitchen from the washing machine, luckily we were in and managed to stop the flood before it got too dangerous, however there was still a massive amount of water. We followed the instructions and rang the emergency line THIRTY SEVEN TIMES with no answer. Then the next day they had the cheek to tell us that we may be liable because we didn't ring the emergency line.
4. We reported our freezer broken before Christmas, again via email, inspections and the reporting system because it was showing a temperature above zero. It took FIVE MONTHS to fix it! There is not a single excuse for this. This is standard health and safety. We wasted lots of money worth of food and even got sick from the food that had gone mouldy in the freezer. Only when we sent pictures of our mouldy food countless times did you do anything about it.
These issues, all reported on the system, were not in isolation. On many other occasion did we report things and nothing happen on their behalf, but these were the most severe.
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Latest Reviews
7th Mar 2022
reviewed by 'Afrose Ameen'
4th Aug 2018
reviewed by 'Charlotte'
Opening Hours
Address
Lewis Haughton Wills
61 Church Street
Falmouth
Cornwall
TR11 3DS
01326 211511
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £2,900 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 07,2022
Mar 07,2022
0
people found
this helpful
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Horrible horrible lettings agency. They breached data protection and told others highly sensitive information about my personal life. Moreover, they don't offer any help or support whatsoever....
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Mar 07, 2022
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I have responded to your email Afrose, as you are aware there is a lot more to this story which I wont disclose publically. I can confirm that there has been absolutely no breach of data protection. Please contact me direct at [email protected] ...
Aug 04,2018
Aug 04,2018
4
people found
this helpful
this helpful
There are a number of issues I have brought to their attention, I will start from the least severe:
1. My light fitting broke one month into my tenancy, which I reported on the system in October. 3 months later I had it fixed. This was the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
