100% sales valuation accuracy
100% sales fee satisfaction
Aug 03,2018
Aug 03,2018
3
people found
this helpful
this helpful
We purchased a property through Rea Estates, and on the date of going through to completion we had a series of awkward questions that we needed quick answers to for our home insurance. Upon calling with the first question, we were told by Andrea to call back should we have any other questions.
When I tried to call back, I was greeted by William Rea, I explained the predicament, asking to speak to a member of staff familiar with our purchase. Rather than simply assuring me that the respective member of staff would call me back, he made the situation extremely difficult, and spoke to me appallingly. He raised his voice, cut me off mid-sentence, and when I asked if I they could organise the sending of Mrs Wade's contact number (of course assuming her consent to do so), he attempted to patronise me with rhyming off GDPR guidelines.
I have never been spoken to in such a disgusting manner, in neither a customer service nor personal scenario. Unfortunately our purchase is going through this Estate Agents, and perhaps because we are now at the stage of completion, William Rea felt no obligation to maintain even the basic standards of customer service. I can assure you of one thing; under no circumstance would we have dealings with this business again.
When I tried to call back, I was greeted by William Rea, I explained the predicament, asking to speak to a member of staff familiar with our purchase. Rather than simply assuring me that the respective member of staff would call me back, he made the situation extremely difficult, and spoke to me appallingly. He raised his voice, cut me off mid-sentence, and when I asked if I they could organise the sending of Mrs Wade's contact number (of course assuming her consent to do so), he attempted to patronise me with rhyming off GDPR guidelines.
I have never been spoken to in such a disgusting manner, in neither a customer service nor personal scenario. Unfortunately our purchase is going through this Estate Agents, and perhaps because we are now at the stage of completion, William Rea felt no obligation to maintain even the basic standards of customer service. I can assure you of one thing; under no circumstance would we have dealings with this business again.
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Mar 20, 2021
I have tried to find out who left this review; it is the first bad review I remember . I cannot find out who it was . I refuse to believe this review as anything only an attempt to discredit Rea Estates by another rival . Dec 13, 2020
Unfortunately we get reviews from people who come to us wanting to rent a house and although we try to help the rules are if they don’t work they need someone who can guarantee their rent. This is common practice but some people think it’s fair game to ridicule us for this. If you owned the property you would expect us to have a guarantee that the rent would be paid. Jul 10, 2019
I believe this to be a deliberate attempt to dis- credit Rea Estates by a competitor or someone with an agenda as this incident never occurred. Rea Estates have had nothing but praise from our customers.
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Latest Reviews
3rd Aug 2018
reviewed by 'Disappointed'
Opening Hours
Address
Rea Estates (Bishop Auckland)
50b Princes Street
Bishop Auckland
County Durham
DL14 7AZ
01388 607780
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 08,2019
Apr 08,2019
1
people found
this helpful
this helpful
Rea Estates, in particular Susan and William, provided exceptional service and support during our recent sale process. From the outset their proactive, professional, hands-on approach put us at ease and this level of service was consistently maintained. We were regularly updated as the sale progressed ...
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Comment on agent fees
Very happy with the fee
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Aug 03,2018
Aug 03,2018
3
people found
this helpful
this helpful
We purchased a property through Rea Estates, and on the date of going through to completion we had a series of awkward questions that we needed quick answers to for our home insurance. Upon calling with the first question, we were told by Andrea to ...
read full review
read full review
Was this helpful?
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Yes
Mar 20, 2021
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I have tried to find out who left this review; it is the first bad review I remember . I cannot find out who it was . I refuse to believe this review as anything only an attempt to discredit Rea Estates by another rival . ...
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