94% sales valuation accuracy
94% sales fee satisfaction
86% lettings valuation accuracy
79% lettings fee satisfaction
Aug 02,2018
Aug 02,2018
0
people found
this helpful
this helpful
We have just recently moved in to our first property, and there was nothing short of efficiency and professionalism from Michelle. She has been great from start to finish, and got us into our chosen property as soon as was possible. I would recommend Michelle to anybody looking to find a new home, she will make the process easy and smooth for you!
Comment on agent fees
Very reasonable fees
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
14th Aug 2023
reviewed by 'Karmanite'
6th Apr 2022
reviewed by 'Adrian'
2nd Jan 2022
reviewed by 'Lara'
17th Jun 2020
reviewed by 'Richard'
Opening Hours
Address
Mr Homes Sales & Lettings
Suit 9 & 10, 253 Cowbridge Road West
Cardiff
South Glamorgan
CF5 5TD
02920204555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 94% | £82,500 | £320,000 |
| Lettings | 86% | 79% | £525 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 3 | 9 | 5 | 30 | 0 | 4 | 3 | 1 | 9 |
Areas covered
- CF5
- CF11
- CF23
- CF14
- CF10
- CF24
- CF15
- CF3
- CF62
- CF63
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 14,2023
Aug 14,2023
4
people found
this helpful
this helpful
Do not approach this agency they knowingly manage properties owned by convicted criminals that aren't fit to hold a license and I had to go to environmental health before they were willing to commit to repairs their response was to aise the rent and then ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22, 2024
View all comments
(2)
This is the Wayne Larsen a convicted murderer he's unfit to hold a landlord license so Mr homes manages his properties and then Mr homes hires Wayne as a "maintenance" contractor so he can work on his own properties ...
Apr 30,2023
Apr 30,2023
1
people found
this helpful
this helpful
What great service we received from Mr Homes. The staff were very efficient and knowledgeable, always rang you back and kept us updated at every stage. I could not recommend them highly enough. Gina and Imogen were brilliant. Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2022
Apr 06,2022
0
people found
this helpful
this helpful
My sincere thanks for selling my ex rental portfolio property. I didn't know any one at Mr Homes prior to the but from the offset Anthony Paris gave me confidence he would find a customer and secure sale of the property within the guide price ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02,2022
Jan 02,2022
0
people found
this helpful
this helpful
Myself My partner and our son have been in rental house with MR Homes for Six years , Amazing They have always supported and got things done with dealing with Maintenance Michelle has been great so professional and kind and if we had any problems with ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2021
Nov 04,2021
2
people found
this helpful
this helpful
Very heavy handed sales pitch. Almost impossible to even arrange a viewing without first agreeing to use their mortgage adviser. Basically, you have to agree to a kick back in order to get on a list to view! I also felt incredibly pressured to discuss ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2020
Jun 17,2020
4
people found
this helpful
this helpful
Very unprofessional
We were contacted and the agents made a same day appointment for us to view a property.
Upon arrival I asked how we go about viewing etc (and was told to put face coverings on) responded by saying we had not brought any ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2020
Jun 10,2020
3
people found
this helpful
this helpful
Afraid to say I did not have a good experience. We are first time buyers who were trying to arrange a viewing. It only took a phone call for me to be totally put off using this agent for any of their services. I got ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2020
Mar 18,2020
3
people found
this helpful
this helpful
First impression very poor. I have new property advertised on their website. I rang their office to ask couple of questions and perhaps to organise viewing.
First question where about my personal details which I am happy to provide - professional couple etc, full time ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2020
Mar 12,2020
16
people found
this helpful
this helpful
First time buyers. Wanted to view a property and they wanted us to go to their headquarters to become ‘VIP’ members just to get a viewing and said we’d be put on a reserve list otherwise. Being a VIP basically means they make you ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 14, 2020
View all comments
(1)
This makes total sense, and super helpful. I went to view a property with Mr.Homes and the agent was a super pushy saleswoman and said even if I wanted to make an offer it more than likely won’t be accepted due to not being a VIP, she also added not to call to make an offer but to txt otherwise it would ‘just create more work for her’ which I think is totally unacceptable and unprofessional and has really put me off viewing another property with Mr. Homes let alone dare tempt to purchase. ...
Nov 22,2019
Nov 22,2019
7
people found
this helpful
this helpful
Disgusting. Absolutely disgusting. Spoke to them on the phone told them my circumstances and everything they needed to know and they happily gave me an appointment to view the property. I have an infant child and a disabled sister waiting for me in school to ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 14, 2019
View all comments
(2)
The worst estate agent with dealing with people. ...
Nov 04,2019
Nov 04,2019
8
people found
this helpful
this helpful
Unprofessional, do not answer emails, evade phone calls with perpetual claims that they will be “out of the office all day” due to a variety of reasons; but then never return your calls or emails when they say. This company takes their percentage but as ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2019
Nov 01,2019
3
people found
this helpful
this helpful
I have received an absolutely appalling service.
Did not check whether tenants made payments which fell months into arrears, only realised when I checked bank accounts from overseas
Did not respond to emails when asking for basic information
Hang up the telephone when I was ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2019
Feb 21,2019
6
people found
this helpful
this helpful
Constantly send unsolicited emails and texts after I called once to enquire about a property. Do NOT contact these idiots unless you like spam! No unsubscribe links in the emails or texts!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2019
Jan 14,2019
0
people found
this helpful
this helpful
Delighted with the care and support we received when selling my dad's home after he passed away. Anthony was our first contact (he remembered selling the house to my dad) and his kind, non-pushy manner made us feel comfortable from the beginning.
The other staff ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jan 03,2019
Jan 03,2019
0
people found
this helpful
this helpful
After listing the house within 1 day we had an offer .
Leanne was great in progressing the sale and always came back quickly with any questions / problems.
Overall a great experience ....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 11,2018
Dec 11,2018
0
people found
this helpful
this helpful
From start to finish very impressed with the level of service. The valuation by Anthony Parish was spot on for the area . Gina Rees and office staff kept me up to date with progress at each stage , from text message for viewings , feedback from viewings ...
read full review
read full review
Comment on agent fees
Agents fees very reasonable
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
I would strongly recommend Mr Homes Estate Agents to anyone thinking of selling their home. I found Nick to be extremely professional and very knowledgeable about the local market and he spend time marketing our house as per our instructions.
Leanne was a great help ...
read full review
read full review
Comment on agent fees
I found the agent's fees to be very competitive
Was this helpful?
Yes
Yes
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
From our first contact with Nick Masters until completion, everything ran remarkably smoothly. Gina and Aimee constantly kept us in the picture, and were particularly helpful in organising a couple of contractors we needed. We received a text prior to every viewing - and I ...
read full review
read full review
Comment on agent fees
Very fair
Was this helpful?
Yes
Yes
Nov 15,2018
Nov 15,2018
0
people found
this helpful
this helpful
Michelle was outstanding helping me find the perfect property. Nothing was too much trouble . Would highly recommend her to anyone else. She was very professional handling the whole process. :)...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 11,2018
Nov 11,2018
0
people found
this helpful
this helpful
Reasonably priced, good communication, flexible, hard working. Good turn around time and received asking price.
I would recommend this estate agent. Thanks Nick!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 10,2018
Nov 10,2018
0
people found
this helpful
this helpful
I am so happy with my experience as a first time renter. Michelle is warm, professional and friendly. She has made this experience as relaxed as possible. Very grateful to have met her and can finally have a home for me and my baby daughter.
...
read full review
read full review
Comment on agent fees
Great
Was this helpful?
Yes
Yes
Oct 27,2018
Oct 27,2018
0
people found
this helpful
this helpful
Have to say a huge thanks to Leanne and Gina and the rest of the team at cowbridge road office. We had a very challenging chain for a long period and without your help and guidance we probably wouldn't have made it! Can't recommend you ...
read full review
read full review
Comment on agent fees
No problem with fee amount
Was this helpful?
Yes
Yes
Oct 13,2018
Oct 13,2018
0
people found
this helpful
this helpful
Leanne was very professional throughout the sale of my house. I was informed of every step that had been taken.and gained information when i asked for it. I highly recommend Mr Homes to sell your property as they are friendly but very professional at ...
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Oct 11,2018
Oct 11,2018
0
people found
this helpful
this helpful
Michelle has looked after our letting property for almost 5 years. She is dedicated, professional and acts promptly on requests from us or our tenants. She has just overseen the departure of our tenants and the arrival of new tenants seemlessly. Highly recommended for a professional ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2018
Oct 09,2018
0
people found
this helpful
this helpful
Michelle couldn't have been more helpful when me and my boyfriend were looking to rent a house, nothing was too much for her and her friendly and bubbly personality made me feel very comfortable, we love the house Michelle helped us to rent, fab service...
read full review
read full review
Comment on agent fees
Better than most
Was this helpful?
Yes
Yes
Oct 05,2018
Oct 05,2018
0
people found
this helpful
this helpful
First class service - went above and beyond to help with the sale of my property. Best estate agency service I've come across after using quite a few agencies int he past....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 25,2018
Sep 25,2018
0
people found
this helpful
this helpful
Mr Homes have been a fantastic agent and very supportive to me and family throughout the entire process of purchase. I would highly recommend Mr Homes as a leading agent in CF11. Mr Nick was a great help to me from the beginning to the ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2018
Sep 14,2018
0
people found
this helpful
this helpful
The property I bought was managed by Mr Homes and found them to be very helpful, informative and proactive. Once the sell had completed I went with them to market and manage the letting which Michelle took on board! Wow within a week she had ...
read full review
read full review
Comment on agent fees
Fees are average
Was this helpful?
Yes
Yes
Sep 12,2018
Sep 12,2018
0
people found
this helpful
this helpful
After years of trying to sell my property with numerous other agents, I turned to Mr Homes' Nick Masters.
Within hours of contacting Nick, the property was valued, photographed and marketed (at a higher price than the property previously hadn't sold for). Within 5 days the ...
read full review
read full review
Was this helpful?
Yes
Yes
“Fantastic personable knew everything about the property I was selling outstanding service Thankyou for making the whole experience effortless!...”
Sep 07,2018
Sep 07,2018
0
people found
this helpful
this helpful
All the staff were excellent they took me through the sale step by step keep doing what your doing I have highly recommended you to family friends and work colleagues...
read full review
read full review
Comment on agent fees
The fees were fair and reasonable cheaper than others in the market
Was this helpful?
Yes
Yes
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 21/05/2024, 11:30 AM by Rebecca Louise CliffordComplaints Procedure
Call us on 02920 204 555, email us at [email protected], write to us or call in branch and express your complaint to us in person. We will then acknowledge your complaint within 2 working days and issue a response within 7 working days. Thanks
Last updated at 10:30 AM 21/05/2024 by Rebecca Louise Clifford
