78% sales valuation accuracy
97% sales fee satisfaction
Aug 02,2018
Aug 02,2018
1
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We found the beginning of the moving process with Emoov to work very well for us. Ben Allen came over a couple of days after we requested a valuation and, as we knew we wanted to list with Emoov already, did the photos there and then. The photos were excellent quality and really gave our flat a luxurious look. The portal was fairly easy to use (getting the photos in the right order was a bit tricky) and if we had any questions we just messaged Ben and he sorted it for us. The ad was live within 24 hours and we sold two weeks later. Doing our own viewings worked for us as we felt we could really highlight the amazing things about living here and could give that extra bit of knowledge an estate agent might not know.
We feel the process after agreeing a sale was a bit of a let down; once we had sold Emoov went very quiet. They helped us negotiate with the buyer to sell some extra bits but we felt like we updated them more, on how the solicitors were coming along, than they updated us. The estate agent for the property we were buying kept us more in the loop than Emoov. We feel this is an area Emoov could really work on, it's nice to know where in the process we are all the time and which party in the chain we are waiting for.
At the end of the process there is the Just Move In team (free service to help book removals, utilities, etc...) who phoned us about a month into the process (about two months before having a moving date) and asked if we had a date for exchange yet. We feel they should have communicated with Emoov more and found this out from them, as we had to keep asking to be called back in a few weeks when we knew more. Once we had the exchange date we called them and left a message and got a call back the next day. We got given an appointment for a week later. This would not be useful for booking removals, as we found out the completion date got delayed by a week due to someones removals company not having the availability, so should really get this booked on the day of exchange. Between the date of exchange and the appointment (a week) we will probably have sorted most of the things Just Move In told us they would do. We feel this service is excellent for someone who does not know all the things that will need swapping over or does not have the time to do it themselves, but personally we didn't find it very useful. This may be down to the fact we like to know the details of everything to ensure we're getting the best deals and are in control. Again, an improvement for this part would just be more communication with Emoov (can't fault them for communicating with us, we spoke to Just Move In more than Emoov) and a faster appointment after exchange (i.e. same or next day).
We would recommend Emoov to someone who's property sells itself so does not need an agent pushing it to prospective buyers and we would also recommend using a very good conveyancing solicitor if you do use Emoov so they keep you up to date instead. Think of Emoov as one of the cheapest ways to get your property listed on Righmove, Zoopla, etc with a great quality advert, after that, don't expect too much.
We feel the process after agreeing a sale was a bit of a let down; once we had sold Emoov went very quiet. They helped us negotiate with the buyer to sell some extra bits but we felt like we updated them more, on how the solicitors were coming along, than they updated us. The estate agent for the property we were buying kept us more in the loop than Emoov. We feel this is an area Emoov could really work on, it's nice to know where in the process we are all the time and which party in the chain we are waiting for.
At the end of the process there is the Just Move In team (free service to help book removals, utilities, etc...) who phoned us about a month into the process (about two months before having a moving date) and asked if we had a date for exchange yet. We feel they should have communicated with Emoov more and found this out from them, as we had to keep asking to be called back in a few weeks when we knew more. Once we had the exchange date we called them and left a message and got a call back the next day. We got given an appointment for a week later. This would not be useful for booking removals, as we found out the completion date got delayed by a week due to someones removals company not having the availability, so should really get this booked on the day of exchange. Between the date of exchange and the appointment (a week) we will probably have sorted most of the things Just Move In told us they would do. We feel this service is excellent for someone who does not know all the things that will need swapping over or does not have the time to do it themselves, but personally we didn't find it very useful. This may be down to the fact we like to know the details of everything to ensure we're getting the best deals and are in control. Again, an improvement for this part would just be more communication with Emoov (can't fault them for communicating with us, we spoke to Just Move In more than Emoov) and a faster appointment after exchange (i.e. same or next day).
We would recommend Emoov to someone who's property sells itself so does not need an agent pushing it to prospective buyers and we would also recommend using a very good conveyancing solicitor if you do use Emoov so they keep you up to date instead. Think of Emoov as one of the cheapest ways to get your property listed on Righmove, Zoopla, etc with a great quality advert, after that, don't expect too much.
Comment on agent fees
Fees were excellent, paid up front and had no hidden extras.
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Latest Reviews
2nd Jul 2021
reviewed by 'Gary'
24th Jun 2021
reviewed by 'Pawel'
28th Apr 2021
reviewed by 'samantha stennett'
23rd Nov 2018
reviewed by 'Katie'
20th Nov 2018
reviewed by 'Adeel'
19th Nov 2018
reviewed by 'Do'
Opening Hours
Address
Emoov
121 Sloane Street
London
Greater London
SW1X 9BW
0333 300 2526
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 97% | £22,500 | £35,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 3 | 6 | 0 | 1580 | 26 | 325 | 8 | 222 | 22 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 02,2021
Jul 02,2021
0
people found
this helpful
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Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number on to get an update from them. We didn’t want to go down this road as wanted to keep it a professional process but ...
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Jun 24,2021
Jun 24,2021
1
people found
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I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work.
In other words - I was waisting my time waiting for viewings...
At the same time it could be worth to mention, that neither dedicated ...
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Attachments
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Apr 28,2021
Apr 28,2021
1
people found
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this helpful
We were sold in to a 'premium package' that was dressed up as much more than it actually was. We were told that we would have top listings on Rightmove and Zoopla along with social media marketing when in reality we had premium visibility on ...
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Nov 23,2018
Nov 23,2018
2
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Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on both occasions. They couldn't market my property because there was an 'issue' with my account. I rang 13 times in two days and sent 12 emails and ...
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Comment on agent fees
Overpriced for what they delivered.
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Nov 20,2018
Nov 20,2018
0
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The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and knew my area very well. I highly recommend him if you need a proper property consultant in Stratford and Plaistow....
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Nov 19,2018
Nov 19,2018
2
people found
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this helpful
Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in a row this is not the first time either been having problems with emoov for 1.5 years, they use ghost buyers to keep you with them ...
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Comment on agent fees
Bad pester you but cant be arsed to let you know the position of your property
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Nov 19,2018
Nov 19,2018
0
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Great services from start to finish from Jonathan Fleet our appointed agent. Jonathan was knowledgeable and efficient and with the support of the Emoov team in the office the sale went smoothly within a few weeks.
I achieved a price that the local estate agents ...
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Comment on agent fees
All good as described
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Nov 07,2018
Nov 07,2018
0
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Emoov Were full of attention when we signed up and then we barely heard from them now are you didn't Tom Fitch appears to have disappeared and they haven't put anyone else in touch with us. When I email I always get a quick and ...
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Comment on agent fees
The agents fees are a complete and utter waste of money.
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Oct 22,2018
Oct 22,2018
1
people found
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this helpful
Lisa went beyond the call of duty to assist my wife and I to get our house listed. Within one hour she had us up and running. She was amazingly patient and helpful. Well done Lisa, you're a good lady and thank you so much ...
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Oct 09,2018
Oct 09,2018
1
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Dont belive all the hype.
I arranged a valuation on Tuesday for 10.00 on 6th October.
I got an email confirmation stating that I would receive a call to discuss what happens next. By 5th - no call, so I rang them myself. Adviser couldn't understand ...
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Oct 03,2018
Oct 03,2018
0
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Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs.
Monday evening I viewed the property
Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the ...
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Comment on agent fees
can't comment on fees
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Oct 01,2018
Oct 01,2018
0
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Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I ...
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Comment on agent fees
Good
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Sep 30,2018
Sep 30,2018
1
people found
this helpful
this helpful
I was slightly hesitant to use an online estate agent, so I decided to go with one of the top named high-street agents. I swapped to Emoov, 9 days in. I received a better service from Jonathan Fleet and his team in the first 2 days and ...
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Good
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Sep 30, 2018
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Thank you Rob it is very much appreciated. ...
Sep 26,2018
Sep 26,2018
0
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This is the second time of using Emoov & we will most certainly be using them again. What you get for your money is exceptional and no different from an agent on the high street just without the massive bill at the end of it. In ...
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Comment on agent fees
Brillant, Don't change them!
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Sep 11,2018
Sep 11,2018
0
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I had cause to use the live chat today and speak with Isobel. Simply sorted all my questions, polite and to the point nothing phased her and it was a pleasure messaging with her....
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Sep 07,2018
Sep 07,2018
0
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Ross was extremely helpful throughout the process and he was a pleasure to deal with. Excellent communication skills and made me feel at ease at a stressful time. Thank you Ross...
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Comment on agent fees
Good
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Sep 04,2018
Sep 04,2018
0
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Molly picked up a question I had left on live chat the previous evening and dealt with it swiftly. Her communications by email were clear and helpful, thank you.
Emoov have been a great agent through my sale process.
Gregory Keniston took great photos and ...
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Comment on agent fees
Excellent value
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Aug 28,2018
Aug 28,2018
0
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Isobel was very helpful in negotiating with potential buyers. Great service and great communication! Would definitely recommend her and Emoov....
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Aug 27,2018
Aug 27,2018
0
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Started a chat to confirm that I had all my DD documentation correct and Lisa checked quickly and advised me of what I needed to add. When I didn't have one doc to hand, she called me and quickly talked me through the ID process ...
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Aug 24,2018
Aug 24,2018
0
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Emoov, and in particular, Molly Haley were excellent in managing my property from sale through to completion.
We had some issues in our chain and Molly Haley was just excellent at chasing and pushing things through on our behalf
Thanks to all...
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Comment on agent fees
Fees were great, £795 all in was just unbeatable Emoov also have a great reputation
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Aug 22,2018
Aug 22,2018
0
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Felt at ease right from the start, and Ben really helped make me confident that our property would have everything it needed to be seen! Great advice on our property search, as well as the best way to sell ours. Thank you!...
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Comment on agent fees
Very good value for money
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Aug 22,2018
Aug 22,2018
0
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It is a stressful time buying a house and we felt particularly apprehensive when dealing, for the first time, with an online agency. We need not have worried - the service that we have received has been excellent and Isobel has been a pleasure to ...
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Comment on agent fees
Not applicable
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“Ben Allen is an excellent agent with excellent customer service, especially with tech queries....”
Aug 21,2018
Aug 21,2018
0
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Ben is an asset to the Emoov team. I recommend his excellent, efficient and friendly approach. Thank you for your help and support with the sale of our house....
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Comment on agent fees
Very competitive fees.
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Aug 19,2018
Aug 19,2018
0
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Holly and Gregory were brilliant. Lovely to work with and great communication throughout. Thanks to you both and would recommend you both highly....
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Aug 18,2018
Aug 18,2018
0
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Great friendly advise and very prompt on communication.i found emailing a better way of communicating rather then been put through to a call centre...
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Comment on agent fees
N/a
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Aug 18,2018
Aug 18,2018
0
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Dealing with Emoov for my current purchase was a wonderful experience. I have used both online and traditional estate agents in the past and can say the service offered by emoov was best of both. Chloe Cook was very approachable all through the transaction. Especially ...
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Comment on agent fees
As a Buyer was not involved in any fee
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Aug 17,2018
Aug 17,2018
0
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I was at first hesitant to go for an online agent, but was so pleasantly surprised to discover how professional Emoov were throughout the process. They were quick to respond and take action to progress the sale, and offered support working as a team. It ...
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Comment on agent fees
The fees are very competitive, lower than many other agents, and I think Emoov is probably the best option for any property seller.
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Aug 16,2018
Aug 16,2018
1
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Many Thanks to Nathan for explaining each stage and helping me get my property on the market.
Very Much appreciated....
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Aug 16,2018
Aug 16,2018
0
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Nathan keeps you informed throughout which in my opinion is very good customer service. Hes friendly and helpful. Emoov have been great with me, couldnt ask for more! Thanks to all the team at emoov!...
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Comment on agent fees
Well priced in a competitive market
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Aug 15,2018
Aug 15,2018
0
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Efficient, effective and polite. Isobel understands the need for good customer service and how to deliver it. 5 stars. Lead by example....
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Last updated at 4:11 PM 18/04/2019 by allAgents
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