100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction
Jul 31,2018
Jul 31,2018
2
people found
this helpful
this helpful
We live in a 2-beds flat with our little baby girl who is 10 months old.
We have moved in this flat this April. We have been complaining about a HUGE Wardrobe full of books and landlord's personal stuff that belongs to Landlord. Before we moved in, landlord asked us to allow the wardrobe to stay. However, he DID NOT state that this wardrobe is FULL with his personal stuff and locked with 3 padlocks. We have notified the council about this situation. Council called us and said the landlord has no right to keep his personal stuff in the hallway. We demand Council to write us in written form so we can forward to the agent (Lauristons Kennington) but we haven't heard from the council ever since. Our reference number is 307892
We told the agent (Lauristons Kennington) even are willing to pay to remove it but the agent was threatening us that we have no right to remove landlord's item.
Yesterday when I was mopping the floor, we discover brown maggot falling out from the wardrobe. There were 5 of them I instantly used vacumm cleaner to those bugs. Now I am seriously concerned that my family's health and my baby's is not living in a suitable condition because of the unknown items hidden and locked in the wardrobe which belongs to the landlord.
We have written so many emails to the agent (who is acting on behalf of the landlord) they decide not to act on this.
Severe hazard and damage has been caused by this wardrobe.
Rashes my baby developed when we firstly moved in this flat. We treated her with sudocream for weeks. Then the rash disappeared.
This wardrobe belongs to the landlord and is locked. We can't possibly use this wardrobe and it's taking a space that we have paid for.
My baby is learning to crawl and try to stand up, the wardrobe is taking 1/3 of the hallway space, and losing 2 wheels it's tilting. I was trapped by the baby's buggy's belt (in folding position) because there are no place for me to place the buggy.
My baby could have been hurt by the tilting wardrobe.
Moving live bugs are moving under the wardrobe, discovered on 30th July 2018.
An overweight, suspicious, tilting wardrobe can severely endanger my baby's life as she will grab anything to try to stand up. Also, she will pick up the maggot and eat it. This is endangering my baby's life. Also, landlord has infringed our right as tenant by putting his personal stuff in a flat that we are paying rent for. Worst agent ever. Unprofessional and unethical.
We have moved in this flat this April. We have been complaining about a HUGE Wardrobe full of books and landlord's personal stuff that belongs to Landlord. Before we moved in, landlord asked us to allow the wardrobe to stay. However, he DID NOT state that this wardrobe is FULL with his personal stuff and locked with 3 padlocks. We have notified the council about this situation. Council called us and said the landlord has no right to keep his personal stuff in the hallway. We demand Council to write us in written form so we can forward to the agent (Lauristons Kennington) but we haven't heard from the council ever since. Our reference number is 307892
We told the agent (Lauristons Kennington) even are willing to pay to remove it but the agent was threatening us that we have no right to remove landlord's item.
Yesterday when I was mopping the floor, we discover brown maggot falling out from the wardrobe. There were 5 of them I instantly used vacumm cleaner to those bugs. Now I am seriously concerned that my family's health and my baby's is not living in a suitable condition because of the unknown items hidden and locked in the wardrobe which belongs to the landlord.
We have written so many emails to the agent (who is acting on behalf of the landlord) they decide not to act on this.
Severe hazard and damage has been caused by this wardrobe.
Rashes my baby developed when we firstly moved in this flat. We treated her with sudocream for weeks. Then the rash disappeared.
This wardrobe belongs to the landlord and is locked. We can't possibly use this wardrobe and it's taking a space that we have paid for.
My baby is learning to crawl and try to stand up, the wardrobe is taking 1/3 of the hallway space, and losing 2 wheels it's tilting. I was trapped by the baby's buggy's belt (in folding position) because there are no place for me to place the buggy.
My baby could have been hurt by the tilting wardrobe.
Moving live bugs are moving under the wardrobe, discovered on 30th July 2018.
An overweight, suspicious, tilting wardrobe can severely endanger my baby's life as she will grab anything to try to stand up. Also, she will pick up the maggot and eat it. This is endangering my baby's life. Also, landlord has infringed our right as tenant by putting his personal stuff in a flat that we are paying rent for. Worst agent ever. Unprofessional and unethical.
Comment on agent fees
Terrible service and unethical agent. They shouldn't be charging agent's fee as they are violating my right as tenants.Attachments
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Latest Reviews
30th Oct 2018
reviewed by 'Would'
31st Jul 2018
reviewed by 'YC'
30th Mar 2017
reviewed by 'Helen'
30th Jan 2017
reviewed by 'Nik'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £570,000 | £685,000 |
| Lettings | 100% | 85% | £1,400 | £3,030 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 5 | 2 | 3 | 0 | 1 | 0 | 1 | 0 |
Areas covered
- SE11
- SE17
- SE1
- SW9
- SW8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 30,2018
Oct 30,2018
1
people found
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this helpful
I am extremely disappointed with the way Lauristons have treated me from start to finish. I was allocated a Negotiator who left mid way through our process and we were not informed of this so proceeded to contact them with no response. Our second Negotiator ...
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Comment on agent fees
bad
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Jul 31,2018
Jul 31,2018
2
people found
this helpful
this helpful
We live in a 2-beds flat with our little baby girl who is 10 months old.
We have moved in this flat this April. We have been complaining about a HUGE Wardrobe full of books and landlord's personal stuff that belongs to Landlord. Before we moved ...
read full review
read full review
Comment on agent fees
Terrible service and unethical agent. They shouldn't be charging agent's fee as they are violating my right as tenants.Attachments
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Apr 10, 2019
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(1)
Hi,
I'm considering to rent with this agency. After a quick research, I came across your review. I'm interested in getting more info regarding the way this agency manages properties. Please, send me an email at [email protected].
Thank you,
Paul. ...
Jun 28,2018
Jun 28,2018
1
people found
this helpful
this helpful
Excellent Service !
Very professional, helpful and friendly. Thanks Tamas ( Kennington branch) for your help in renting our property, you made the whole process so easy and stress free, I really appreciate the time you took to explain the whole process and answer all our questions....
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Comment on agent fees
Good
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Mar 30,2017
Mar 30,2017
0
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Chuk made the sale of our flat a smooth and efficient process. A true professional, with a friendly manner, who I'd gladly recommend to any friends and family....
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Comment on agent fees
Good
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Apr 03, 2017
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(1)
Thank you very much for your 5 star review and recommendation of our Senior Sales Manager, Chuk Agudosi. Chuk's key focus with his team is ensuring that our clients have an enjoyable move and experience of working with Lauristons and I'm glad to read that he has achieved this yet again.
Darren Baker
Group Sales Director ...
Jan 30,2017
Jan 30,2017
0
people found
this helpful
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I am over the moon with Emil's approach to working with clients. Not only did he find properties that were almost impossible to find and weren't even in his agency's books, but also arranged to get my property on the market in no time. When ...
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Nov 30,2016
Nov 30,2016
0
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Emil was very professional and helpful throughout the renting process, and was flexible with arranging viewing times. He always responded to any queries in a timely manner with comprehensive answers. He also facilitated a return visit to view the property again before the move....
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Sep 15,2016
Sep 15,2016
0
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I have just rented my flat thanks to the efforts of Cameron and his team at Kennington Road. Cameron has helped me tremendously throughout the whole process. My phone calls and emails have always been answered promptly, and I have benefiitted from his knowledge and ...
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Comment on agent fees
I was able to negotiate on fees and services and am very happy with the outcome. Cameron is commercially minded and aware of market conditions.
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Sep 14,2016
Sep 14,2016
0
people found
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this helpful
Cameron is a professional, timely and hard-working estate agent. His open and sound advice was very helpful and effective...
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Comment on agent fees
The 7% (letting) plus 3% (management) is competitive. Would have been helpful if the annual TDS fee and admin fee were made known when negotiating the contract.
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Sep 06,2016
Sep 06,2016
0
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He is very professional and friendly. With his help I did find a good apartment in one day which is very nice He also help me solve lots of problems and always answer my questions....
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Comment on agent fees
good
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Sep 06,2016
Sep 06,2016
0
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I was pleased with the service I received from Cameron and Emil. I didn't have too much contact with Emil however my dealings with Cameron always helped move things forward and he was very reassuring whenever I felt uneasy. Cameron made the whole experience as ...
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Comment on agent fees
I was able to negotiate a good fee with Cameron however was very disappointed with 'Admin Fees' from head office that I was not completely aware of.
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Sep 05,2016
Sep 05,2016
0
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As the fresher in London, we are lucky to meet Dorna at the fist time when we start to hunt house. She is patient and easy-going, we had a good experience! Thank you!...
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Sep 04,2016
Sep 04,2016
0
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EU citizens with a short term (initially 3 months) working contract here, so a bit of a tough situation to be in when looking to rent in London.
Both agents were swift to reply and were proactive, especially in terms of helping us figure out the ...
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May 05,2016
May 05,2016
1
people found
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Second-to-none customer service from Emile - always professional, friendly, and contactable when needed. Very impressed with his commitment, enthusiasm and sincerity. Superb and a pleasure to work with!...
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May 05, 2016
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(1)
Dear Mel J, Thank you very much for your review of our team in Kennington and in particular Emile. Our team always strive to ensure the best possible experience for our customers through their knowledge of not only the local market conditions but also the intricacies of the sales process. We are always very grateful for feedback from our customers and if we can be of any assistance in the future, please do not hesitate to get in touch. Darren Baker Group Sales Director.... ...
Apr 25,2016
Apr 25,2016
0
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We have known Emil since last August when we tried to rent our property close to Kennington Park. He is very professional, honest and friendly. He had worked hard and efficiently to show the prospective tenants around many time during the day. After finding the ...
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Comment on agent fees
acceptable
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Apr 08,2016
Apr 08,2016
0
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If you have a property that needs renting out or you are looking to rent as a tenant I highly recommend Cameron and Lauristons.
Within a weekend we had secured a tenant for our property.
Cameron Is straight talking, up to date on regulations and ...
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Feb 25,2016
Feb 25,2016
1
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Chuk was excellent from beginning to end. He understood the local market conditions and had buyers lined up to buy at the asking price. During the sale process he was always available and answered every question quickly and accurately. He was essential in expediting the ...
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Comment on agent fees
The agent's fees were very reasonable, especially bearing in mind how much work the agent put into the process.
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Feb 25, 2016
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Dear Londonian,
Thank you very much for your review of our team in Kennington and in particular Chuk.
Chuk and his team always strive to ensure the best possible experience for our customers through their knowledge of not only the local market conditions but also the intricacies of the sales process.
We are always very grateful for feedback from our customers and if we can be of any assistance in the future, please do not hesitate to get in touch.
Darren Baker
Group Sales Director ...
Feb 22,2016
Feb 22,2016
1
people found
this helpful
this helpful
Wow! Make no mistake: you will not find a better estate agent than Chuk. We instructed him and his team to sell our flat and it was expertly handled from start to finish, and a supremely effortless experience as vendors (despite having had our fair ...
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Comment on agent fees
Typical fees and worth every penny - genuinely brilliant service.
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Feb 22, 2016
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Dear Rebecca,
Thank you very much for your kind feedback.
It is of course extremely gratifying to hear about clients who have enjoyed working with our teams and I know that Chuk and Emile always strive to ensure the best possible experience for our clients.
If we can be of any further assistance in the future, please do not hesitate to get in touch.
Best regards
Darren Baker
Group Sales Director ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:26 PM 22/02/2016 by Chuk Agudosi
Best Letting Agent in SE11 
I'm considering to rent with this agency. After a quick research, I came across your review. I'm interested in getting more info regarding the way this agency manages properties. Please, send me an email at [email protected].
Thank you,
Paul.