100% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
95% lettings fee satisfaction
Jul 28,2018
Jul 28,2018
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I am house-hunting in Devon from Hampshire and it is really proving difficult. On this occasion, trying to make an appt to view, Stags didn't bother ringing me back to keep me updated so I had to keep ringing them. They finally rang to say I had a viewing the day before, but I was travelling and unable to pick up my calls at the time, however they didn't bother to leave a voicemail, so I was non the wiser. I rang as soon as I could the night before after closing when i was able to get reception asking them to let me know first thing if I had a viewing - they didn't, so I assumed they hadn't managed to get me an appt. When I finally made contact with them they said their agent was already at the house but not to worry just to make my way there and there was no hurry. We finally got there and he had left. Needless to say no one had bothered to let us know that, even though we kept ringing the office to update them on our progress. When I asked why they hadn't rung first thing or left a voice message about the appt time, they were basically unhelpful, uncaring, unapologetic, sarcastic and yes plain rude. A really upsetting viewing that never happened all because they simply couldn't be bothered to leave a voice message, or return a call before, during or after. Thanks a bunch guys - one star is too good for you.
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Latest Reviews
14th Oct 2024
reviewed by 'Mr GWB'
25th Sep 2024
reviewed by 'Hally'
4th Sep 2024
reviewed by 'Justin Haque'
4th Sep 2024
reviewed by 'Justin Haque'
2nd Sep 2024
reviewed by 'Steve Muir'
Opening Hours
Address
Stags
9 Duke Street
Dartmouth
Devon
TQ6 9PY
01803 835336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £219,000 | £4,700,000 |
| Lettings | 98% | 95% | £450 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 45 | 1 | 77 | 5 | 4 | 0 | 7 | 0 | 2 | 1 |
Areas covered
- TQ6
- South Devon
- South Hams
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 14,2024
Oct 14,2024
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A big thank you to Jane, Poppy and Chloe for their hard work in securing another tenant. A first class service from Stags Dartmouth lettings....
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Oct 14, 2024
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Thank you Giles, for your kind review. Its always a pleasure working with you and your family to find the right tenant! Thanks again, Jane. ...
Sep 25,2024
Sep 25,2024
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Lovely friendly helpful staff. We first rented and are now buying through them.
10/10...
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Sep 11,2024
Sep 11,2024
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Jane Walton in the Dartmouth office is excellent , friendly experienced , professional, understands clients needs , attention to detail fir paperwork and goes that extra mile even though she is very busy ....
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Sep 25, 2024
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Thank you for your kind review, Jane - it is very much appreciated. ...
Sep 04,2024
Sep 04,2024
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Jane Walton is an exceptional letting agent. She has managed our properties for years and achieves that rare feat of balancing both the landlord and the tenants interest fairly and equably. If you are letting in Dartmouth, her advice and guidance is invaluable....
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Sep 04,2024
Sep 04,2024
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Jane Walton is an exceptional letting agent. She has managed our properties for years and achieves that rare feat of balancing both the landlord and the tenants interest fairly and equably. If you are letting in Dartmouth, her advice and guidance is invaluable....
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Sep 02,2024
Sep 02,2024
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The service has been impeccable from the start. Jane in particular, and others at the office have been very responsive and have answered our many queries mostly on the same day. Stags have made us feel that we are not on the daunting journey alone ...
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Sep 02, 2024
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Thank you Steve for your kind words and I'm delighted that you have been happy with the service you have received. The move you have made has been daunting in more ways than one but here's to a great 'rest of your life'! Speak soon, best wishes Jane ...
Aug 29,2024
Aug 29,2024
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Jane was a great help when sorting out my new tenancy, any problems or queries and she was happy to help. It’s a refreshing feeling to have an agent who is professional and friendly....
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Aug 30, 2024
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thank you very much Charlie for your kind words - it's a pleasure having you as a tenant and hope your new sofa fits!! ...
May 11,2024
May 11,2024
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Helped enormously by making an introduction that was outside of the firm’s strict remit, showing a great attitude towards collaboration and local relationships. Thank you, Jane!...
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May 04,2024
May 04,2024
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Jane Walton in Dartmouth Manager of one of Stags' Car Parks manages our car park and the space we have been allocated - she is amazing! Understanding of any issues which arise, responsive, open to suggestions for improvements and approaches challenges with a wonderful humour....
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May 01,2024
May 01,2024
1
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Jane is an honest letting agent with integrity.
We have 17 years experience letting through this office, 10 years being well looked after by Jane.
I cannot fault her attention to detail and excellent advice.
Thank you Jane...
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May 03, 2024
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Thank you Wendy for such super comments; I had to look twice in case they were for someone else. very much appreciated, thanks Jane ...
Apr 30,2024
Apr 30,2024
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Jane from the Dartmouth office has been nothing short of amazing. Her support, encouragement and manner totally positive during the tenancy process.
Would high recommend....
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May 03, 2024
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Hi Sue, Thank you for your very kind comments and it has been a pleasure finding you, Bella and Biscuit such a lovely new home. We hope you will be very happy here in Dartmouth! Jane ...
Apr 26,2024
Apr 26,2024
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Jane is incredibly helpful and always willing to jump in to support us. Can't speak highly enough of her and the team....
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Apr 29, 2024
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Thank you Richard for your kind remarks, much appreciated ...
Apr 25,2024
Apr 25,2024
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The Dartmouth letting team have been so helpful to us and offer an exceptional service, along with huge local knowledge and a fast and friendly response to any question or procedure that needs attention. We are so grateful to them for their continuing help in ...
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Apr 26, 2024
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Thank you Chloe, it's always a pleasure to deal with you, we appreciate getting your lovely property each time you are looking for new tenants. We work together well and that is always a bonus! ...
Apr 17,2024
Apr 17,2024
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We have rented properties in dartmouth from Stags for around 10 years or more. They are a very good company with professional staff.
Friendly and supportive they always seem to be on your side as tenants. They also seem to attract good quality and caring landlords, ...
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Apr 17, 2024
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Thank you Alan and Val for you kind words, very much appreciated - Jane ...
Apr 17,2024
Apr 17,2024
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Great service from Stags in Dartmouth. I had to rent a house at short notice (downsizing from another part of UK). Jane and Lynette who run the rentals side were wonderful, always so helpful and efficient. Everything was sorted with minimum hassle and service has ...
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Apr 17, 2024
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Thank you very much Sandy for taking the time to right such a lovely review - Jane ...
Apr 08,2024
Apr 08,2024
0
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The absolute A team.
We needed two particular properties in the Dartmouth area and achieved success only due to the incredible hard work of the team at Dartmouth.
We had tried other agents who were largely indifferent and uninterested.
Well done...
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Apr 08, 2024
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hi Barry - thank you for your kind words and I look forward to seeing you when you are in Dartmouth next. Many thanks, Jane ...
Apr 05,2024
Apr 05,2024
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Lovely friendly branch.
Jane was very understanding to our needs, always available if we had any questions and a pleasure to deal with....
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Apr 05, 2024
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Thank you very much for your kind words and am delighted that you are so happy with the property - see you soon! ...
Apr 03,2024
Apr 03,2024
0
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Outstanding Support and care with helping sort paper work and moving in to a new rental property from my previous!...
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Apr 04, 2024
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Thank you James for your lovely comments and I hope you have settled in well to your new home. best wishes Jane ...
Mar 16,2024
Mar 16,2024
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Rosey and I received great service and prompt responses to all our queries.
Thank you...
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Apr 04, 2024
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Thank you both for your kind words and we hope you enjoy living and exploring the local area. bet wishes Jane ...
Mar 13,2024
Mar 13,2024
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Jane and Lynette are a great team ! They are quick to respond and are able to resolve the myriad of issues that can occur with a rented property quickly and efficiently. When you speak to them on the phone, they always find the time to ...
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Mar 04,2024
Mar 04,2024
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The friendly Dartmouth team provided me with great professional advice on all aspects concerning the rental market. I was impressed with their overall knowledge and understanding of issues ranging from marketing the property to get a fair return to solid vetting, carrying out checks on ...
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Mar 05, 2024
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Thank you Karen for your glowing review and we are pleased that you are happy with our service - we do our best!! Thank you for taking the time to write a review, we know how time consuming these things are......best wishes Jane and Lynette ...
Feb 18,2024
Feb 18,2024
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Lynette and Jane are professional, helpful and dedicated. We felt we were in good hands from the first viewing. They made every step of the process very easy. We would always recommend them....
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Mar 05, 2024
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Thank you Diana and Alejandro for your very kind review. We hope that you will be very happy in your new home. best wishes Jane and Lynette ...
Feb 03,2024
Feb 03,2024
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I am very happy with the service i got from stags and they were very kind and friendly 😊 ☺️...
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Feb 05, 2024
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Thank you for your kind review and we hope you and your children are settling in well to you new home. best wishes Jane ...
Jan 26,2024
Jan 26,2024
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The team at Stags Dartmouth are honest, helpful, responsive, engaging and thoughtful people....
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Jan 25,2024
Jan 25,2024
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Going Above & Beyond
What more can we say? In what was to say the least a challenging property search, Jane never wavered in her quest to help us find the perfect home. With sheer determination and resolve (not to mention patience!), Jane supported us throughout.
...
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Jan 25, 2024
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It was well worth the effort to find you such a lovely property which you all love - our pleasure.
And thank you so much for the lovely review! ...
Jan 15,2024
Jan 15,2024
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Excellent service. Always professional. Can contact with any queries by email or phone and always get a speedy response. Found us some lovely tenants and our rent is always paid on time.
A really local response by human beings not systems....
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Jan 15, 2024
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Thank you, Georgina for your lovely comments although on Monday mornings we are barely human! - Jane ...
Jan 12,2024
Jan 12,2024
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In 2017 my partner and I were looking for a holiday home in Dartmouth or Kingswear.
We called at Stags in Duke Street, Dartmouth.
We had never met any of the staff and Jane Walton was the first to greet us. Friendly and helpful she advised ...
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Jan 15, 2024
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Thank you, Alec for such a lovely review, it's a pleasure to have you as a landlord and I'm sure that Dartmouth is delighted that you and Sue have put down roots, you are a credit to the town - Jane ...
Nov 29,2023
Nov 29,2023
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We were delighted with the letting service Stags provided. Both Lynette and Jane were warm, friendly, flexible, professional and welcoming from the start. They managed to secure our 6 month winter let in less than a fortnight and we were very thankful of this as our ...
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Nov 27,2023
Nov 27,2023
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I have recently let a property in Dartmouth and Lynette and Jane have been extremely helpful and professional and have always returned my phone calls and replied to my emails promptly, am extremely grateful for their help...
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Nov 24,2023
Nov 24,2023
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All the staff are extremely friendly, efficient and helpful. They processed everything in a quick and professional manner. It was a pleasure to do business with them. They were the nicest agents we have ever dealt with. We wouldn’t hesitate to recommend Stags Dartmouth....
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Last updated at 10:24 AM 29/04/2019 by allAgents
Best Letting Agent in Dartmouth 
I have looked at our electronic records and spoken to the manager of our Dartmouth office about your experience last week.
You made an appointment to view a property which we confirmed at 9.01am July 24, for a viewing which was at 10.30am on Wednesday July 25. You were 30 minutes late for the viewing and both the mobile phone numbers you had supplied were not working so we were unable to ascertain what was happening and whether you were on your way or had decided not to show up. In the end, our Dartmouth manager took the decision that you were not coming to the appointment and moved on to his next viewing, otherwise he would have been letting down his next client.
It is very unfortunate that you missed the viewing and regrettable that for reasons of phone difficulties you were not able to get in touch with Stags and let us know what was going on. House hunting can be difficult at times and here at Stags we do all we can to make the process as smooth as possible. We are very sorry that your viewing did not work out this time and wish you luck with your property search in the future.
Best wishes,
Becky Sheaves