100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 19,2012
Aug 19,2012
4
people found
this helpful
this helpful
After booking a property viewing with this letting agent over the phone, I was severely disappointed when I went to the viewing.
In the telephone conversation with the agent I explained that I would be travelling over an hour in the car for the viewing that we had agreed would take place 2 days later. At the agent's request, I agreed to a morning viewing as it would be more convenient for them. I left my details with them.
Arriving at the agreed date and time and without any letting agent present, I called them, only to be told that the property had already been let but no-one had thought to call me. They then could not find my details until they realised they had booked me in for the day after the one we agreed on the phone, though this did not explain why they had not thought to call me.
The only vaguely redeeming element of all this was that they apologised on the phone.
In the telephone conversation with the agent I explained that I would be travelling over an hour in the car for the viewing that we had agreed would take place 2 days later. At the agent's request, I agreed to a morning viewing as it would be more convenient for them. I left my details with them.
Arriving at the agreed date and time and without any letting agent present, I called them, only to be told that the property had already been let but no-one had thought to call me. They then could not find my details until they realised they had booked me in for the day after the one we agreed on the phone, though this did not explain why they had not thought to call me.
The only vaguely redeeming element of all this was that they apologised on the phone.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
18th Aug 2017
reviewed by 'Catalina'
4th Jul 2017
reviewed by 'Jacky'
24th Jun 2016
reviewed by 'Sonia'
11th Aug 2015
reviewed by 'Reuben'
20th Jan 2014
reviewed by 'Stayaway'
Opening Hours
Address
Oliver James
47a High Street
Witney
Oxfordshire
OX28 6JA
01993 778772
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £232,000 | £485,000 |
| Lettings | 0% | 0% | £1,200 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 4 | 0 | 4 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 18,2017
Aug 18,2017
0
people found
this helpful
this helpful
During the viewing George has been very professional,while balancing the right amount of friendliness. During the purchase he has been the perfect liaise with the other party, his interventions when requested have been so prompt and saved many days of waiting, he has also ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jul 04,2017
Jul 04,2017
0
people found
this helpful
this helpful
Our property was sold through the auction process, and as such the main stream agents weren't particularly interested as we had yet to sell. George however was happy to take our offer on a property seriously, and despite one or two hiccups, the sale went ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2016
Jun 24,2016
0
people found
this helpful
this helpful
We had been on the market with various other agents for nearly a year, unable to sell our not so easy to sell cottage. Within a month, OJ had sold it THREE times, two being pull outs, but the third one concluding in a successful ...
read full review
read full review
Comment on agent fees
Very reasonable and worth every penny! Money well spent!
Was this helpful?
Yes
Yes
Aug 11,2015
Aug 11,2015
0
people found
this helpful
this helpful
George and the team at Oliver James (Witney) acted professionally and efficiently throughout the sale of my property. The house was listed in no time at all, EPC taken care of and all viewings accompanied. Offers put forward effectively and negotiations on my behalf secured ...
read full review
read full review
Comment on agent fees
Competitive and reasonable, reflecting the confidence in selling the property.
Was this helpful?
Yes
Yes
Mar 08,2015
Mar 08,2015
0
people found
this helpful
this helpful
Fantastic excellent A1 brilliant service provided by George and Robin when purchasing my property- a stressful time made much more pleasant when buying this property- would definately choose this team again if selling or buying again- would definately recomend them to- ThankYou- you are a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2014
Jan 20,2014
0
people found
this helpful
this helpful
This agent never returned our calls ¢â‚¬â€œ we had all problems with house and they never bothered to fix anything. We left in the end as they were so unhelpful. I would never go to them again....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21, 2014
View all comments
(1)
Very sorry to hear about your problems, perhaps you would be good enough to contact me as I would like the opportunity to investigate your complaint.
George Stevens (Director) ...
Mar 16,2013
Mar 16,2013
0
people found
this helpful
this helpful
Good communication, kept informed, calls and emails always responded to, provided help and ideas when needed. Worked hard and always easy to talk to. Would use again, very straight forward....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2013
Mar 11,2013
0
people found
this helpful
this helpful
I bought a property in around 8 weeks and found the Oliver James Witney Office to be most helpful not only before I made an offer, but all the way through and even after the sale. Contact was easy and responses to mails and call were ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2012
Aug 19,2012
4
people found
this helpful
this helpful
After booking a property viewing with this letting agent over the phone, I was severely disappointed when I went to the viewing.
In the telephone conversation with the agent I explained that I would be travelling over an hour in the car for the viewing ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05, 2012
View all comments
(1)
I am very sorry to hear about your experience, the lettings market is very busy at the moment with many properties being over subscribed.
You are right we should have notified you as soon as the property was let to avoid wasting your time, we do take complaints seriously, I am just sorry you didn't call me direct to discuss this rather than airing your complaint in such a public way, never mind such is life!
Once again please accept our apologies ...
Mar 23,2012
Mar 23,2012
0
people found
this helpful
this helpful
Having received an excellent service from Oliver James when we bought our property, they were our first port of call to sell the same house. This proved to be an excellent decision as they were a pleasure to deal with throughout the process. When we ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
You are right we should have notified you as soon as the property was let to avoid wasting your time, we do take complaints seriously, I am just sorry you didn't call me direct to discuss this rather than airing your complaint in such a public way, never mind such is life!
Once again please accept our apologies