Fakenham, NR21
4.5/5, 19 reviews
79% recommended
100% sales valuation accuracy
93% sales fee satisfaction

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“All talk! Absolutely terrible. STAY CLEAR...”

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Jul 27,2018
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By: 'Annoyed5678'
Jul 27,2018
19 people found
this helpful
What a stressful 20 weeks! Yes, 20 weeks! Thats how long they tie you in for. Clearly no confidence in themselves that they can sell houses in a shorter period of time.. 4 week notice of cancellation period. Excellent sales pitch on getting you to agree to a sole agency contract with them however once you're out of your 14 day cooling off period they couldn't care less if you existed or not. Constantly cancelling viewings as they couldn't get their staff to turn up to work. Took days to get any feedback from viewings. Lies after lies after lies from members of staff to cover their backs. Letting people view who were way off the mark in even being able to afford the house. Disaster from beginning to end. Go with an angent who's staff have been there for a solid amount of time and know what they are doing. William H Brown will waste your time, money, patience and quite possibly cost you the house of your dreams as well! Lesson learned!
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Latest Reviews

View all Reviews 19
25th Apr 2024
reviewed by 'Stacey'
“Excellent service from start to finish! Received great support and advice. Staff always happy to help with any enquiries. Kept ......”
13th Apr 2024
reviewed by 'Karen'
“I couldn’t recommend W H Brown, Fakenham highly enough. The team were always polite, efficient and helpful whilst dealing ......”
16th Aug 2022
reviewed by 'Chris'
“Courtney at Fakenham has been exceptional in her professionalism and help. Nothing has been too much trouble and when she ......”
12th Aug 2022
reviewed by 'Chris'
“Courtney at Fakenham has been exceptional in her professionalism and help. Nothing has been too much trouble and when she ......”
21st Nov 2020
reviewed by 'E'
“This whole endlessly over-long sale has been a sorry saga of crass ignorance and breathtaking incompetence. I was not keen ......”
21st Oct 2019
reviewed by 'Mrs'
“Recently brought my house and cannot thank Susan and the team enough for a lovely smooth transition and all the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
Royal oak House 18 Oak Street
Fakenham
Norfolk
NR21 9DY
01328854005

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 93% £90,000 £330,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 10 2 5 2 0 0
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Excellent service from start to finish! Recei......”

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Apr 25,2024
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Courtney
By: 'Stacey'
Apr 25,2024
0 people found
this helpful
Excellent service from start to finish! Received great support and advice. Staff always happy to help with any enquiries. Kept me up to date on progress of selling and purchase. Were so impressed they have just sold my relatives house aswell!!...
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“W H Brown, Fakenham, amazing...”

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Apr 13,2024
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Courtney
By: 'Karen'
Apr 13,2024
0 people found
this helpful
I couldn’t recommend W H Brown, Fakenham highly enough. The team were always polite, efficient and helpful whilst dealing with the sale of our property, keeping all involved up to date with proceedings, to ensure a timely transfer of ownership. Johnny, Courtney and Will ...
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“Courtney at Fakenham has been exceptional in ......”

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Aug 16,2022
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Courtney
By: 'Chris'
Aug 16,2022
0 people found
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Courtney at Fakenham has been exceptional in her professionalism and help. Nothing has been too much trouble and when she says she will do something, she does. Very refreshing to come across someone with such enthusiasm about the job they do. We think that Courtney ...
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“Courtney at Fakenham has been exceptional in ......”

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Aug 12,2022
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Courtney
By: 'Chris'
Aug 12,2022
0 people found
this helpful
Courtney at Fakenham has been exceptional in her professionalism and help. Nothing has been too much trouble and when she says she will do something, she does. Very refreshing to come across someone with such enthusiasm about the job they do. We think that Courtney ...
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“Appalling service...”

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Nov 21,2020
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By: 'E'
Nov 21,2020
1 people found
this helpful
This whole endlessly over-long sale has been a sorry saga of crass ignorance and breathtaking incompetence. I was not keen on William H Brown because of past experiences, but this is way beyond anything I could have imagined. Avoid at all costs....
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“Recently brought my house and cannot thank Su......”

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Oct 21,2019
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Susan
By: 'Mrs'
Oct 21,2019
0 people found
this helpful
Recently brought my house and cannot thank Susan and the team enough for a lovely smooth transition and all the help given whilst buying...
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“All talk! Absolutely terrible. STAY CLEAR...”

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Jul 27,2018
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By: 'Annoyed5678'
Jul 27,2018
19 people found
this helpful
What a stressful 20 weeks! Yes, 20 weeks! Thats how long they tie you in for. Clearly no confidence in themselves that they can sell houses in a shorter period of time.. 4 week notice of cancellation period. Excellent sales pitch on getting you to agree to a ...
read full review
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“After 2 other estate agents couldn't sell our property W H ......”

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Jun 16,2015
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Michelle
By: 'jayne'
Jun 16,2015
0 people found
this helpful
After 2 other estate agents couldn't sell our property W H Browns managed to get people through the door and sold it twice in the same day. From start to finish (M I) our member of staff was on the case from chasing solicitors to pushing ...
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“During the house sale Michelle was always bright, cheerful and ......”

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Mar 30,2015
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Michelle
By: 'Michelle'
Mar 30,2015
1 people found
this helpful
During the house sale Michelle was always bright, cheerful and positive, she was a delight to speak to. Nothing was ever too much trouble for her and she always called back when she said she was going to. There were some stresses during the sale ...
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“We recently sold a property through this particular branch and ......”

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Mar 25,2015
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Michelle
By: 'Geoff'
Mar 25,2015
0 people found
this helpful
We recently sold a property through this particular branch and found the whole procedure as painless as possible. The sale was not easy due to external issues but I found all the staff pleasant, polite, helpful and a credit to a profession which has historically ...
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“My husband was critically ill this Christmas and we needed ......”

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Mar 05,2015
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By: 'Kay'
Mar 05,2015
0 people found
this helpful
My husband was critically ill this Christmas and we needed to return to Italy where we had private medical insurance. I rang WH Brown on 23rd December as I needed to sell my flat in Fakenham in order to top up the funds for the ...
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Comment on agent fees
Very reasonable and they earned every penny of it!
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“We were brilliantly looked after by Michelle Ives, she was ......”

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Feb 10,2015
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Michelle
By: 'Justine'
Feb 10,2015
1 people found
this helpful
We were brilliantly looked after by Michelle Ives, she was very efficient and informative, incredibly professional and when our first sale fell through she immediately leapt into action and we had sold it again by the end of the week. The whole process has been ...
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Comment on agent fees
The fees were discussed in advance and we were happy with what has been arranged, obviously we all would like to pay the smallest amount in fees but we are more than happy with what has been arranged.
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“Michelle was very helpful and welcoming when we first viewed ......”

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Feb 02,2015
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Michelle
By: 'Ryan'
Feb 02,2015
1 people found
this helpful
Michelle was very helpful and welcoming when we first viewed the property, and was bubbly and very smiley every time we spoke. In which made the whole experience more relaxed and friendly. They kept us informed and up to date in a professional manner, me ...
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Comment on agent fees
Very happy. Me, my fiancƒÂ©e and are little boy are enjoying are new home :)
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“Susan and Michelle did an excellent job in selling my ......”

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Jan 28,2015
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Susan
By: 'Maren'
Jan 28,2015
1 people found
this helpful
Susan and Michelle did an excellent job in selling my property. I know they must have had 16 viewings or more and just kept going. They also were always prompt and helpful in their reactions and made sure the sale went ahead as quickly as possible....
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“This is a hIghly professional office which gave me advice ......”

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Jan 12,2015
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By: 'Anne'
Jan 12,2015
0 people found
this helpful
This is a hIghly professional office which gave me advice and a lot of support finding builders and other trades to smooth the way....
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“We have used Browns in Fakenham to purchase a property ......”

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Jan 12,2015
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By: 'JK'
Jan 12,2015
0 people found
this helpful
We have used Browns in Fakenham to purchase a property and have found all the staff who we have had contact with to be very helpful. In particular Michelle, she has been helpful and has responded to every query and e-mail from us quickly and ...
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“If I were to buy or sell a property I ......”

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Dec 06,2014
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Susan
By: 'Sandra'
Dec 06,2014
0 people found
this helpful
If I were to buy or sell a property I would choose W h Brown again. All staff in the office were knowledgeable and approachable. Both Susan Baker and Michelle Ives worked above their remit to ensure a successful outcome for me....
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“when I engaged Browns, it was the first time I ......”

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Nov 19,2014
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Susan
By: 'Richard'
Nov 19,2014
0 people found
this helpful
when I engaged Browns, it was the first time I had sold property. I found the staff at Fakenham efficient, helpful, and friendly, the selling process clearly explained. the property was frequently advertised, and I received telephone calls to inform the progression of sale. The ...
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“WE WERE KEPT UP TO DATE WITH VIEWINGS & WHEN A ......”

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Nov 18,2014
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Susan
By: 'MR'
Nov 18,2014
0 people found
this helpful
WE WERE KEPT UP TO DATE WITH VIEWINGS & WHEN A BUYER CAME ALONG WE WERE KEPT UPDATED ON HOW THINGS WERE PROGRESSING. VERY SATISFIED WITH THE SERVICE FROM THE FAKENHAM BRANCH....
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Comment on agent fees
very fare price thank you
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Fakenham NR21 9DY



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