95% sales valuation accuracy
98% sales fee satisfaction
Jul 26,2018
Jul 26,2018
6
people found
this helpful
this helpful
We should have seen it coming when the teenage letting agent didn't even know which door to open when showing us the property. Finally we got in, had a quick look round and decided to take the flat. Partly because it appeared to be on a quiet street, partly because I knew my mental state couldn't stand up to liaising with any more letting agents.
Over the next few weeks I was bombarded with patronising, panicked, calls from the agent and a paralegal despite telling them several times I can only communicate over email during the working day. Despite providing them with payslips, multiple references from my previous landlord and employers, Portico decided that I needed a guarantor because I was in a fairly new job. Even though I am earning above the average salary and have been in constant work for 16 years â almost as long as the agent had been alive!!! Why? Because then they can charge me EVEN MORE money. After weeks of stress and worry they finally confirmed we could have the property and set about charging us over £700 in fees (for two people to move into a one bed flat), almost £2000 as a deposit, and then the first month's rent.
After bankrupting me, they then called multiple times to say they can't add up (they can't do ANYthing) and I was £45 short. THEN they decided I also definitely had to pay a guarantor fee. After shouting at them on the phone, the agent went off to investigate and it emerged that after all the palava demanding I find a guarantor, they NEVER BOTHERED TO CONTACT THEM. Then tried to charge me anyway. Disgusting thieves.
So, we move in. The walls are covered in scuff marks, holes, and greasy stains. The carpet has several stains and stinks of the previous tenants' dog. The whole place is unclean. They do not care. It takes an entire month for them to send someone round to fix our broken bedroom window (a fire hazard). I'm promised that the garden which we are paying a premium for and is completely overgrown with metre high weeds and unusable - will be cleared. Over two months later, after countless emails which have gone completely ignored, I have now been told that the cheapskate irresponsible landlord is not going to pay for this. There are huge bags of gravel and junk stacked up in the front of the property, which again the agent promised to remove. The council have banged on our door â neighbours have complained that our property is unsightly. The council have photographed the back garden and front. Portico still refuse to act.
The walls adjoining our property to the neighbours are basically cardboard. We hear running water, showers, tanks refilling, pipes clanging, toilets flushing, and countless people's bodily functions at all hours of the day and night. The upstairs neighbour is a hoarder who bangs on the floor all night and then roots through our bins at 6am. Portico are not interested, and claim to have never had complaints from previous tenants. I have not slept in two months and there's nothing that can be done. Portico do not do six month break clauses so we are stuck in the flat for another 10 months or lose our £2000 deposit.
My entire experience with them has been immensely damaging to my mental and physical health.
Avoid at ALL COSTS.
Over the next few weeks I was bombarded with patronising, panicked, calls from the agent and a paralegal despite telling them several times I can only communicate over email during the working day. Despite providing them with payslips, multiple references from my previous landlord and employers, Portico decided that I needed a guarantor because I was in a fairly new job. Even though I am earning above the average salary and have been in constant work for 16 years â almost as long as the agent had been alive!!! Why? Because then they can charge me EVEN MORE money. After weeks of stress and worry they finally confirmed we could have the property and set about charging us over £700 in fees (for two people to move into a one bed flat), almost £2000 as a deposit, and then the first month's rent.
After bankrupting me, they then called multiple times to say they can't add up (they can't do ANYthing) and I was £45 short. THEN they decided I also definitely had to pay a guarantor fee. After shouting at them on the phone, the agent went off to investigate and it emerged that after all the palava demanding I find a guarantor, they NEVER BOTHERED TO CONTACT THEM. Then tried to charge me anyway. Disgusting thieves.
So, we move in. The walls are covered in scuff marks, holes, and greasy stains. The carpet has several stains and stinks of the previous tenants' dog. The whole place is unclean. They do not care. It takes an entire month for them to send someone round to fix our broken bedroom window (a fire hazard). I'm promised that the garden which we are paying a premium for and is completely overgrown with metre high weeds and unusable - will be cleared. Over two months later, after countless emails which have gone completely ignored, I have now been told that the cheapskate irresponsible landlord is not going to pay for this. There are huge bags of gravel and junk stacked up in the front of the property, which again the agent promised to remove. The council have banged on our door â neighbours have complained that our property is unsightly. The council have photographed the back garden and front. Portico still refuse to act.
The walls adjoining our property to the neighbours are basically cardboard. We hear running water, showers, tanks refilling, pipes clanging, toilets flushing, and countless people's bodily functions at all hours of the day and night. The upstairs neighbour is a hoarder who bangs on the floor all night and then roots through our bins at 6am. Portico are not interested, and claim to have never had complaints from previous tenants. I have not slept in two months and there's nothing that can be done. Portico do not do six month break clauses so we are stuck in the flat for another 10 months or lose our £2000 deposit.
My entire experience with them has been immensely damaging to my mental and physical health.
Avoid at ALL COSTS.
Comment on agent fees
Shockingly high for people who provide such an atrocious service, lie, and refuse to communicate
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Opening Hours
Address
Portico
252 High Road
Leyton,London
Greater London
E10 5PW
020 8539 3650
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £41,000 | £830,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 68 | 0 | 127 | 8 | 89 | 2 | 85 | 3 | 6 | 2 |
Areas covered
- E10
- Leyton
- E11
- Leytonstone
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 20,2022
Oct 20,2022
0
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I'll like to thank to Alice property manager.
I've been dealing with her all the time we had a problem in the house and I can say that she always get involved in everything and tied her best in solving the problems ASAP.
Thank you ...
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Oct 20,2022
Oct 20,2022
0
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Alice its absolutely lovely. She managed to get our boiler fixed within the day. An absolute star. I strongly recommend to get in touch with her in regards to any issues that you encounter during your tenancy....
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Aug 11,2022
Aug 11,2022
0
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Alice in property maintenance has been a real pleasure to work with. Alice always makes sure I have all the details I need to help me get the job done and for this I look forward to working with her for many years in the ...
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Aug 04,2022
Aug 04,2022
0
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I am a landlord and have been dealing with Mark Mcllveney for a number of years...quite simply he is the best, most professional and knowledgeable agent I have ever dealt with@...
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Jun 08,2022
Jun 08,2022
0
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I had a call with Mark from lettings yesterday and he went utterly above and beyond the call of duty to help me with something that dates back to 2008. Exemplary....
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May 17,2022
May 17,2022
0
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I cannot rate Alice Amaral highly enough. As far as a property manager she has by far been the best I've dealt with. She is always responsive to my emails and her willingness to solve issues in a timely manner....
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Mar 21,2022
Mar 21,2022
1
people found
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this helpful
I had the luck to be helped by Jade from Portico, she was so efficient and understood our needs straight away.
After 4 months of difficult searches we found the dream place at the second meeting with her.
I would highly recommend to connect with Portico ...
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Mar 21,2022
Mar 21,2022
1
people found
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Our agent was the outstanding Jade. She helped myself and my friend find the home of our dreams and has made two gals very, very happy. She put us first, listened to what we needed and made sure we felt looked after and top of ...
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Mar 05,2022
Mar 05,2022
1
people found
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this helpful
I had Jade Pope as a lettings agents and she was amazing throughout the process. Even when I called asking many questions she was polite, well informed and incredibly helpful. In dealing with lettings agents in the past 10 years Jade is the best that I ...
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Jan 27,2022
Jan 27,2022
1
people found
this helpful
this helpful
I booked a viewing with Jake Lamothe. However when I got to the property I was left waiting for over 20 minutes. I had to call in to the office to find out where he was and received no apology or indication of how long he ...
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Oct 26,2021
Oct 26,2021
2
people found
this helpful
this helpful
All our dealings with Portico (Leyton) have been excellent. We have found them very supportive in giving advice and dealing with all that needed to be done.
Alice Amara has been exceptional in helping and advising us, any problems we have had she has sorted ...
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Jul 14,2021
Jul 14,2021
0
people found
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this helpful
The worst experience ever!!!
Please do not ever use this company as they really do not care about their tenants and they put lives at risk.
I wish I had won the lottery so I had enough money to take them and the landlord to ...
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Jul 13,2021
Jul 13,2021
1
people found
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this helpful
I am very happy with the service that was provided, Jake was very helpful and polite. Always answered all my questions and never kept me waiting. Thank you !!...
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Jul 01,2021
Jul 01,2021
0
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I highly recommend the Portico team. Jo had a book of prospective buyers looking round before we were even on the market. Mark managed the negotiations with the buyer and kept everything on track during the transaction - driving the process along and providing excellent ...
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Jun 25,2021
Jun 25,2021
0
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I recently put my property up for rental and have to commend one person in particular. Jade has the best customer service I have experienced in a long time. Renting my property was stressful and emotional but Jade managed to help me navigate that by ...
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May 17,2021
May 17,2021
1
people found
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this helpful
Jake has been very professional and one of the best agent we have encountered as a landlord. He is always working in the best interests of both landlord and tenant as well as being very knowledgable about the process. He is tremendous asset to the ...
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Apr 27,2021
Apr 27,2021
4
people found
this helpful
this helpful
Great estate agents. Recommend. Friendly and professional throughout the stress of selling and buying. Thanks to Mark, Joanne, Michelle, Spencer and the team at Leyton...
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Apr 26,2021
Apr 26,2021
4
people found
this helpful
this helpful
Jake was relaxed, informative and friendly in showing me around a flat and attentive in following up afterwards to check in. After a couple of weeks of enquires and viewings with other agents prior I had discovered this is not necessarily the norm in the ...
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Apr 22,2021
Apr 22,2021
4
people found
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this helpful
I have used Portico (previously Spencers) for over 20 years and I wouldn't use anyone else. I know exactly what kind of service I will receive and the calibre of tenants and that to me is paramount. I have had over 20 years of stress free tenancy ...
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Apr 20,2021
Apr 20,2021
4
people found
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this helpful
I have recently been talking to Jade and she is so lovely, professional and attentive. She's made the process so much easier and has really helped me find properties that were right for me - never sending me properties that didn't fit the brief. Thanks ...
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Apr 01,2021
Apr 01,2021
5
people found
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this helpful
I bought a flat in Leyton 10 years ago. I had the good fortune to chat with Marc McIlveney who became the lettings agent at the time of purchase. 10 years on and Marc, now with Portico, is still as professional, helpful and dedicated as he ever ...
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Mar 31,2021
Mar 31,2021
7
people found
this helpful
this helpful
I have always had a very good experience with Portico Leyton estate agents who are very professional in finding tenants for us in a difficult market, they are unrelenting in trying to find the right tenants for us through out the search process. I have ...
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Mar 23,2021
Mar 23,2021
6
people found
this helpful
this helpful
As first time landlords, Portico were great in helping us rent out property and advising us. The whole process worked really well, resulting in finding great tenants really quickly. A big thanks to Marc, Helene and Jake....
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Feb 09,2021
Feb 09,2021
7
people found
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this helpful
My working relationship with Portico goes back 11 years from Spencers time. I always find them professional and responsive. Although it is getting hard to get hold of some of them by phone (which I prefer as a personalised way of communication instead of cold emails) ...
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Feb 08,2021
Feb 08,2021
7
people found
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this helpful
I have been using portico ( Mark Mcellveney) now for 2 years to help me find tenants for our flat. They are very professional and straightforward in how to approach the right tentants at the right time. They are good listeners too when as londlord you would ...
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Feb 08,2021
Feb 08,2021
8
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Marc Mcilveney (Branch Manager) and his team have been the contracted Management Company since the purchase of our property for the last 10 years. Marc has provided an outstanding all round service to our property interests and ensuring all needs have been met. Ensuring relevant certificates (...
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Jan 04,2021
Jan 04,2021
0
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The old tenant at my flat left an old bed which was really dirty and unhigyenic. Portico included this bed in their check in report, that they only sent me 7 days after I had moved into the flat, and they only just vaguely agreed for ...
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Dec 01,2020
Dec 01,2020
6
people found
this helpful
this helpful
We have recently moved into a new rental property through Portico. It was the first property we have rented through agents in a number of years and it couldn't have gone any better. Jake Lamothe was our agent and he was so friendly, professional and ...
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Nov 02,2020
Nov 02,2020
4
people found
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this helpful
Marc McIlveney really knows how to look after a client and often goes the extra mile. Great support, straightforward advice, no nonsense approach....
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May 21,2020
May 21,2020
4
people found
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A great team that assisted with the purchase of my flat.
Working with Portico during a purchase of my flat has been a great help! The whole team was very friendly and helpful. Mark assisted us with multiple viewings, answered all our questions by communicating ...
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Mark
(143)
Marc
(95)
Spencer
(64)
Gokhan
(26)
Michelle
(18)
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Complaints Procedure
We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at [email protected] or telephone 020 8709 7730
Last updated at 2:37 PM 01/11/2017 by allAgents
Best Letting Agent in E10 
