“Head office is the worst...”
2 Star Review
Jul 25,2018
By:
'JBlack'
Jul 25,2018
Branch: London, 1 Theberton Street
Services: Lettings (as a Tenant)
Rent PCM: £2200
Would you recommend?: No
Postcode: N10
Branch: London, 1 Theberton Street
Lettings (as a Tenant)
Rent PCM: £2200
Postcode: N10
6
people found
this helpful
It's been a full month since our moving out date and no updates from Portico on our deposit. We have requested it for the 3rd time and still no communication from Portico.
Portico also likes to take advantage of their clients. Despite clearly stating in an email 2-3 months before the end of our 12 months contract that we won't be renewing it, the team at Portico was looking to make us pay for an additional month of rent. Their rationale was that we did not confirm that we wanted to terminate our 12 months contract (which in our minds was static, specifically because we pay on a 6 months basis), and the statement 'We don't believe we are ready to sign up for another 12 month contract [...] and we are ready to move out' does not clearly state that we are moving out (in their opinion). From all the flats I rented in London, I never had to either give a 2 months notice or pay an additional month vs the actual length of the contract.
Fees are very high and management of properties is definitely not the best. Our flat was not professionally cleaned when we moved in, we lived for 3 months without hot water or heating until Portico finally sent someone in, and washing machine was broken for 1 month before someone was finally able to come in.
Comment on agent fees
Extremely bad. Very high and no management of flats.
6
people found
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