Roger, I wonder are they charging you to withdraw after your contact has ended?

I am currently involved in a complaint procedure with Connells. Their first response was as unprofessional as their "service" and even misquoted what I'd said in my first email letter of complaint. l'll be taking it further if they don't do better with their second response.

The problem was described here:http://www.reviewcentre.com/reviews85282.html with other complaints about Connells. This is the text:

"I am currently making an official complaint to Connells. I live abroad and am the Executor of my Mother's Estate and last year agreed reluctantly to a very high fixed fee for the peace of mind I was offered - being tempted by the special services given to clients living abroad, such as forwarding on mail, etc. (The property is in walking distance of Connells' offices.)The negotiator boasted of another client living abroad in Canada and said he understood the special needs of such clients. He seemed very professional and extremely helpful and did not mind even if other agencies marketed the property, saying a fee would not be charged if they did not get the sale.
The fee was fixed at the breathtakingly high figure of